What is the complaint phone number for Fushun Lei Feng Hao?

The complaint hotline of the five integrated departments under the Fushun Municipal Market Supervision Bureau is unified as "No. 1 External" - the number is 12315.

In order to implement the "Opinions of the State Administration for Market Regulation on Integrating and Building the 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement" and the "General Office of the People's Government of Liaoning Province on Issuing the Implementation Plan for the Construction of the 8890 Government Affairs Convenience Service Platform in Liaoning Province" In the spirit of "Notice", in accordance with the unified arrangement of the province's integrated market supervision hotline, starting from July 1, the Fushun Municipal Market Supervision Bureau will change the former Industry and Commerce Bureau 12315, the former Quality and Technical Supervision Bureau 12365, the former Food and Drug Administration 12331, the former The five hotlines 12358 of the Price Bureau and 12330 of the former Intellectual Property Office are unified into the 12315 hotline, and 12315 is used to provide external market supervision complaint and reporting services. At the same time, the dual-line parallel mode of 12315 and 8890 is adopted. When dialing the 12315 complaint and reporting hotline in the city, it will automatically jump to the 8890 service hotline. The 8890 platform agents will uniformly answer and register the complaint and reporting hotline involving market supervision, and analyze it through the 8890 platform software. Transfer it to the relevant market supervision department for processing.

The integration of market supervision hotlines is necessary to facilitate the people and benefit enterprises, improve the business environment, and protect the legitimate rights and interests of consumers. Realize the integration of 5 consumer rights protection hotlines, and the Market Supervision Bureau will provide complaint reporting and consulting services to the outside world through a unified telephone number of 12315, realizing the city's "one number for external calls, centralized answering, all levels of undertaking, and departments responsible for handling", and the majority of consumers and citizens Complaints and reports on quality, food, medicine, price, intellectual property and other issues no longer require calling five different hotlines for rights protection.

Fushun Municipal Market Supervision Bureau attaches great importance to this work, and has made the fifth-line integration "No. 1 external" a key task this year and vigorously promoted it. In order to efficiently serve the vast number of consumers in the city, the Market Supervision Bureau went to the 8890 platform to provide relevant business knowledge training and guidance to the acceptors, and established a consultation, complaint and reporting data sharing mechanism, docked with the 8890 platform every month, and summarized the information related to the city’s market supervision The bureau’s five complaint and reporting hotlines conducted in-depth analysis on consumer rights protection big data to form the “Analysis Report on Consumer Consultation Complaints and Reporting Data of the Market Supervision Bureau”, which was shared with the municipal government’s 8890 and various business departments of the municipal bureau to form complaint reporting data and supervision. The seamless connection of law enforcement provides data support for precise supervision and precise law enforcement by regulatory law enforcement departments, further creating a safe and secure consumption environment.