Gas Station Manager Work Summary

Four gas station station manager work summaries

Introduction: When the work reaches a certain stage or comes to an end, you need to go back and carefully analyze and study the work you have done. Achievements, identifying problems, summarizing experiences and lessons, raising awareness, clarifying directions in order to further do a good job, and expressing these in words is called a work summary. I have prepared 4 work summaries of gas station station managers for your reference!

Gas station station manager work summary (1):

Enter the gas station I have been in this industry for almost two years. I have gone from refueling clerk, measurer to station manager step by step, and have initially accumulated some work experience. In particular, after several trainings from Sinopec Company, I have improved my ideological quality. A qualitative leap. Sinopec's standardized services, advanced management, neat website appearance, and harmonious and efficient team deeply inspired me and gave me a basic outline for my future work. In summary, the main ideas are as follows;

1. Implementation

As grassroots managers, we must publicize and implement the spirit of superiors’ instructions to the grassroots, resolutely implement them, and ensure quality and quantity. Complete various indicators and tasks assigned by superiors, and provide timely feedback on gas station issues to superiors. It is necessary to constantly summarize the various working conditions of the gas station, regularly inform employees of these conditions, boost morale, and promote oil sales.

2. Focus on sales

1. It is necessary to conduct an in-depth study of the customer demand characteristics of the local oil market, conduct in-depth investigations and rational analysis of the market, continuously capture market opportunities, and expand oil sales. One is a fixed customer base. This group is the "hardcore" partner of the gas station. They are voluntary publicists and non-staff marketers of gas stations, and they play a necessary role in spreading the image of gas stations. Therefore, for fixed customer groups, it is necessary to communicate regularly to understand the situation, communicate frequently to improve services, enhance understanding, promote friendship, and consolidate cooperation. The second is the scattered customer base. Although they are not regular customers, they deserve personalized attention.

Because only by caring for their interests and touching them with enthusiastic service can they gradually become regular customers of gas stations and develop from sporadic retail investors into new regular customers. The third is to add new customer groups. This customer base is growing every day with the addition of private cars and commercial vehicles.

This group has an urgent need for consultation and refueling at a station. They need patient guidance, enthusiastic help and sincere service from the refueling staff. Once they recognize your products and services, they are likely to become regular customers, which will greatly benefit the economic benefits of the gas station. The fourth is the potential customer base.

This is a customer group that is not easy to see. They pass by the gas station today and may go there to refuel tomorrow. Maybe they don't cheer, but they may affect the choices of their family, colleagues and friends. Therefore, in order to win over this group, we must first ensure a clean and tidy appearance and provide enthusiastic and standardized services. We must make our services praised by the whole society and win everyone's satisfaction.

2. Conduct in-depth research on the strengths and weaknesses of competitors, identify your main competitors, understand your competitors’ main marketing strategies, know yourself and the enemy, exploit strengths and avoid weaknesses, conduct in-depth investigations and rational analysis of the market, and formulate detailed and specific implementation plans , formulate targeted marketing strategies, learn from each other's strengths, constantly capture market opportunities, expand oil product sales, and effectively improve terminal sales.

3. Fully combine the quality advantages, brand advantages, management advantages, and service advantages of petrochemical brands to create their own unique advantages to better meet consumer needs. The first is vertical innovation, exploring and deepening the existing market, and actively exploring new markets to comprehensively increase the market penetration rate of oil products. The second is horizontal innovation, focusing on and developing non-oil products businesses and actively guiding consumption to facilitate The store's non-oil product business activates the gas station's oil product business, achieving mutual promotion of the two businesses.

3. Focus on management

First, standardize operations and services. Standardize operations according to standards and processes, which can not only ensure safe operations, but also establish a good corporate image. The second is the role of demonstration. Only by being good at your own business can you better guide other employees on the station and manage your employees well. You must first be a role model at work, cleaning, guiding vehicles, carrying guns and refueling... You can do everything and set a good example for employees. Only by setting a good example can employees be encouraged to develop good habits over time. The third is to be people-oriented. We must always care about the physical health, life and family of employees, cultivate feelings with employees, and be affectionate. Only by establishing sincere feelings with employees can we fully mobilize the enthusiasm of employees. Then the management effect will be significantly improved. The fourth is safety first. Strict safety management, strict operating procedures, insisting on frequent inspections, timely processing, timely reporting, firmly establishing the idea of ????safety first, be sure to make safety management work deep, detailed and detailed. Put it into practice.

IV. Main working methods

First, rely on the backbone, promote democracy, unify thoughts and act in unison. The second is to truly take the lead. “It’s better to show your appearance than to shout loudly.” Whatever you advocate or require your employees to do, you must practice it, take the lead in doing it, and work hard to do it well, so that you can be persuasive and appealing. force.

As a grassroots manager, in addition to the above immature ideas, I will continue to improve and improve in my future work. First of all, I must be strict with myself, be fair and honest, seek truth from facts, and have an overall concept. , you must have a strong sense of professionalism, responsibility, enterprising spirit and hard work.

Always keep your responsibilities in mind, establish the idea of ????taking the station as your home, and go all out with a high sense of professionalism and responsibility. Do a good job in all tasks. Study hard and continuously improve your business ability, marketing ability, decision-making ability, management ability and organizational coordination ability.

I believe that it is not difficult to be an excellent grassroots manager. What is difficult is persistence. What is difficult is to operate and manage with care for a long time, and regard Sinopec’s refined oil sales business as In my own career, the goal of being an excellent grassroots manager will not be far away.

Summary of the work of the station manager (2):

1. Operation status: This year, the branch company has strengthened the quantity and quality management of gas stations, unified purchasing of oil products, and unified implementation of density. Strictly controlling quantity and quality has provided a good guarantee for the operation of gas stations, and at the same time established the brand image of XPCC Petroleum with high quality and sufficient quantity.

Entering 20xx, ** Gas ??Station, on the basis of the quantity and quality assurance provided by the division branch, has devoted itself to developing the market, doing everything possible to tap potential customers and expand the market. "Gaofa" has 78 vehicles, and they always refuel at Changxing gas stations. Our website has been interested in this customer since 2003. Not only do they have a large volume, but they are also a public institution and there is no risk in receivables. Our website has visited her more than 20 times, but we have not been able to negotiate. But our station did not give up because of this. Our station began to look for friends who knew "Gaofa" to help. With all efforts, "Gaofa" had the intention of coming to our station to refuel, but he was worried about the quality of the oil at our station. The driver withdraws cash. Therefore, our station manages the quantity and quality of the Corps’ petroleum products, as well as the fact that there is no transfer link when oil products enter the station. In operation and management, we will help the oil-using units manage their drivers, and the management methods of using oil units to save costs have been detailed to the "High Law" introduction. The customer was finally impressed by the meticulous management work of our website. After a month of trial operation, "Gaofa" is very satisfied with the oil quality, internal management and employee services of our station. What makes this customer most happy is that after refueling at our station, the monthly fuel payment has been reduced by 5,000 yuan compared with before. The team captain of "Gaofa" said to me: "I just like to deal with the people in the Corps. The people in the Corps are honest and honest."

When an agreement is signed with a customer, it is the first step to complete the sale. But real success is to keep existing customers.

This year, on the one hand, our website is actively exploring the market; on the other hand, we are establishing and improving customer files and constructing customer demands. We rely on market research, telephone contact, door-to-door visits, etc. to update customer information in a timely manner, respond to customer needs in a timely manner, and respond to customer complaints in a timely manner. Handle in a timely manner to form a close and harmonious customer relationship. At the refueling site, our station employees memorize the accounting customers who come to our station to refuel. Our station has always insisted on on-site office operation during refueling operations. Drivers can refuel, pay, and issue invoices while sitting in the car without getting out of the car, leaving the greatest convenience to customers. Our station relies on the unique hard-working spirit of the Corps people to win the trust and praise of customers.

2. Internal management:

The management level of a gas station is not only reflected in sales volume, but should be reflected in many aspects and levels. Therefore, in 20xx, I will further establish and improve various rules and regulations and reward and punishment management methods based on management needs, and insist on strictly following the system to ensure that everyone is equal before the system. Based on standardized management, with the purpose of innovation and development, we should keep in mind the management concept of "management creates benefits, details determine success or failure" in management, fully understand the connotation of standardized management, and enhance the awareness of danger. Starting from the details, we must ensure the standardized operation of gas stations.

This year is the first year that the ** Road Gas Station and the ** North Road Gas Station merged. The biggest problem for our station is the instability of the employee team. Therefore, our station takes fully mobilizing the enthusiasm, initiative and creativity of the employees as the starting point, establishes a complete training, learning, and on-the-job training system, improves the employees' practical skills and comprehensive quality, and establishes a modern image of "soldiers" . Our station selects a project for on-the-job training every week and holds comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously learn business and develop skills, and encourage employees to practice basic skills and truly improve their operational skills and professional qualities. Establish a cohesion mechanism of "taking the station as home", a learning mechanism of "taking the station as school" and an incentive mechanism of "taking pride of the station". Efforts are made to improve employees' high sense of responsibility in treating the gas station as a big family, and stimulate their enthusiasm for work.

**The gas station is the first gas station built by XPCC Petroleum Company in Urumqi. It has attracted the attention of the leaders of the head office and branches. This year, senior leaders of the Corps Petroleum Corporation and China National Petroleum Corporation visited the ** gas station many times to provide guidance and cordially inquired about the internal management status, sales volume and employee income status of the gas station. While affirming the work achievements of ** Gas ??Station, senior management leaders also pointed out the shortcomings in the work. **The gas station will rectify existing problems and add green belts.

In 20xx, while adhering to standardized management, ** gas station implemented a "people-oriented" management method, caring about employees in their daily lives, thinking about what employees think, and caring about their concerns. **Most of the gas station employees are young, and some employees live outside the local area. In order to facilitate the daily life of employees, our station has added solar showers and two electric heaters this year, which solves the problem of employees taking baths in summer and the low temperature of the business room in spring and autumn. questions, so that employees can truly feel the family affection of XPCC Oil everywhere.

In order to improve the cohesion of employees, **Gas Station will buy birthday cakes for the employees of **Gas Station and have a dinner with everyone on their birthdays. During the Spring Festival, May Day, National Day and other holidays, various cultural and sports activities, knowledge competitions and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.

3. Safety management:

1. This year, ** gas station has always implemented a management staff guidance system. In addition to cleaning the hygiene area, the staff must also cook for the employees. , help the refueling staff to refuel during peak refueling hours, unload the refueling when the refueling arrives at night, and handle some emergencies.

2. Firmly establish the idea of ??"safety first" and implement various safety management systems at gas stations.

3. Do a good job in educating employees on labor discipline, fire safety, and safety knowledge.

4. Organize a safety inspection every week to implement rectification of hidden dangers to ensure the safety of gas stations.

5. Implement the safety responsibility system in daily work, safety management of operating operations, safety management of facilities and equipment, and safety inspections. Achieve "prevention first, combined with prevention and disinfection". There have been no safety incidents at our station this year.

IV. Shortcomings in the work:

1. This year, the ** gas station did not complete the sales target issued by the branch. The main reasons are:

1). The market development is not strong enough.

2). Due to the problem of receivables, our website has successively eliminated a group of customers with poor credit and untimely payment.

2. The refined management work is not done well enough, and the filling in of various texts is not timely and complete enough.

3. The unstable workforce has brought some negative impacts to service work.

4. The service awareness of managers needs to be improved.

5. The maintenance and upkeep of facilities and equipment is not done well.

5. Work ideas:

1. Strengthen market development, develop new customers carefully, and strive to increase sales.

2. Enhance management service potential.

3. Strictly control receivables and no longer develop red-letter customers. Strengthen the management of accounting statements to ensure they are timely, accurate and complete.

4. Strengthen the ideological education of employees and formulate a complete assessment system and on-the-job training activities.

5. Improve the management mechanism for responding to emergencies and cultivate employees’ ability to respond to emergencies.

6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.

7. Implement the 5s management method and 5s service method in management, and make management work precise and detailed. Try to achieve good results in the coming year.

I left in 20xx, taking away some losses and some regrets.

The year 20xx is here. With longing, facing the dawn, and full of perfect expectations, in this snowy season, let the New Year’s bell convey the deepest feelings in the hearts of every employee of the ** gas station. Perfect wishes---I wish XPCC Petroleum Company a better tomorrow. I wish all the leaders and all colleagues of the 12th Petroleum Agricultural Division Branch of the Corps success in their work, happiness and good health. Being together with everyone is the unchanging promise of all employees of our ** gas station

Gas station station manager work summary (3):

My name is xx, and I currently work as the gas station station manager. , in April 20xx, I competed for the position of central station director from the position of measurement. Looking back on the past year, for me, it is like a thick book, and all the stories in the book are so memorable for me. When I look back and look at the year I have gone through, although there have been many ups and downs, disappointments and dissatisfaction in this year. However, I understand that it is after experiencing these that people can thrive and mature. So I told myself, "I have no regrets about my choice. I will work harder and create a new situation." Over the past year, under the leadership of all levels of the company, I have closely focused on the company's business philosophy, opened up markets, and promoted sales. At the same time, I also received strong support and help from all the staff of the station, which enabled me to complete every task with dedication, diligence and responsibility. Now I would like to report on my study, work and experience in the past year, as well as other aspects of the situation.

1. Strengthen learning and focus on improving ideological and professional qualities:

Since I was hired as the assistant to the webmaster of Heping Station in 2008, I have deeply felt the responsibilities on my shoulders and determined what I should do In these short few years, under the strict requirements and guidance of the branch, we have made great progress both politically and ideologically. We have clarified a goal and how to open the market and do a good job. Business concept goals.

As a gas station manager, I lead by example and devote myself to how gas stations can strengthen safety management and improve economic efficiency. I always strictly demand myself, conscientiously perform my work responsibilities with a high sense of political responsibility, and pay sincere respect to veteran party members and veterans. Employees must take the lead in learning, take the initiative to learn, make full use of their spare time, study safety management and fire protection knowledge, and oil product knowledge, constantly improve themselves, and make themselves a qualified gas station station manager.

2. Be diligent, responsible, and work hard:

1. Pay attention to safety education and safety management. Gas stations are flammable and explosive places. If employees’ safety awareness is not strong, incorrect operation may be dangerous. Therefore, in my daily management, I attach great importance to safety work. First, I must improve employees’ safety awareness and always pay attention. Remind each other to conduct monthly fire drill training and education. Second, every employee must be vigilant before going to work. They must not neglect the vehicle without turning off the engine to refuel, or customers using mobile phones and plastic buckets to refuel in the station. Third, in terms of inspections, frequent inspections and maintenance must be carried out to eliminate hidden dangers. If refueling is found, If there is leakage from the machine and refueling nozzle, deal with it promptly. Equipment maintenance must be carried out to maintain, maintain, repair and inspect every safety work.

2. Adopt flexible means to handle business operations. As soon as I took over the important responsibility of the station in April last year, I firmly grasped the high-quality service and strived to win more customers. I asked my employees to greet every customer who came to the station and send them a greeting when they left. , provide warm and thoughtful service with a smile, and must help customers in need. Efforts will be made to increase the sales volume of light oil. At the end of June, there was road expansion construction in the area where our station belongs. The roads were muddy and dusty. Every day, the station was polluted. The dust was as heavy as fog. The sanitation inside the station was several times better than usual. It took a long time to build the road outside the station. It took almost three months to complete the project. However, the staff kept cleaning the station diligently and kept the gas station equipment neat and tidy. After four months, Heping Road was finally repaired. The station is about to open, and the employees in the station are cleaning things as if they were at home. The boys cleaned the walls from top to bottom, and the girls wiped and cleaned all the gas pumps from the inside to the outside in preparation for the new opening. This year the station has reached its goal The sales volume of light oil was 3,200 tons, and the actual sales volume was 2,538 tons, including more than 903 tons of card sales and non-oil sales of 114,274.2 yuan. In these 8 months, our station has been able to complete the tasks assigned by superiors on time every month, with an average monthly sales of 3,200 tons. I overfulfilled the task. During the diesel oil shortage period every winter, I adjusted my work ideas in time. While trying to protect old customers, I did a good job in explaining the limits to customers. During the explanation, I had to be patient and detailed to explain clearly to customers. , queue up and refuel in limited quantities. In short, in 20xx, I will complete the light oil and non-oil tasks in the station based on different market situations and the requirements of superiors.

Three: Unity, harmony and harmony

A harmonious working atmosphere is what we all expect. Only unity and harmony can reflect this, and all employees in the station feel like one family. For example: on October 22, the station was about to open for business. The Bureau of Weights and Measures came to the station to inspect the gas pumps. When they found the No. 4 unit, the meter was broken. Manager Guo quickly called the maintenance man to repair it. At the moment of maintenance, the gasoline suddenly spurted out, hitting Station Manager Yang and my head and getting into our eyes. I couldn't see anything at that time, but I just covered my eyes and shed tears. My face was so hot that it felt like I was being roasted in a stove. Standing there, my colleagues quickly took me to the faucet and helped me clean. While cleaning, I choked on the gasoline and couldn’t breathe. I was in shock for a few seconds. Just when I fainted, I heard Manager Guo calling 120 for emergency help. Center, Stationmaster Yang and his colleagues supported me and called my name. When I woke up and saw the support of my colleagues, I felt that I was the happiest person in the world. It made me deeply realize that only by living in harmony, learning from each other's strengths, and helping each other can Only by working together can we achieve greater benefits. Unity is strength.

Four: Plan

1. I believe that the ultimate goal of gas stations as the terminal of sales enterprises is to improve sales efficiency and enhance market competitiveness, while ensuring the safety of gas stations. Next, as the webmaster, I shoulder the dual tasks of oil marketing and site management. The webmaster is the first person responsible for the site. Success or failure depends on the interests of the company and the vital interests of the employees. If you want to increase sales this year compared to last year, In terms of quantity, the main thing is to grasp whether the management is in place, to provide high-quality services, and to create a safe, comfortable, clean, and warm refueling environment for customers. In this way, we can lock in new and old customers. As long as our work satisfies employees, employees Once you satisfy your customers and treat every customer with sincerity, your sales will definitely increase.

2. You must check the quality of the oil yourself. Before unloading the oil, you must check whether the oil is qualified and whether the quantity is relative. Measuring personnel must strictly perform daily measurement calculations in the tank and calibrate the tanker. Accuracy and strive to minimize oil loss.

3. Supervise the cashier to return the sales amount to the bank on time and prepare the accounting form on the same day. Make sure the accounts are consistent and the inside and outside are the same.

Five: In addition, I still have many shortcomings and directions for efforts.

In the past year, I have tried my best and done some work. All of this is inseparable from the correct leadership of the company, and it is also inseparable from every brother on the station who works with me day and night. Sisters, we are inseparable from their strong support and united struggle. As the saying goes, "the top and bottom work together, and the strength is as strong as gold." I believe that as long as we work together, our Central Station Gas Station will be able to reach a higher level. Create the perfect high-performance team! I am deeply grateful here. The achievements belong to the past, but the challenges are still in the future. I clearly realize that only by improving my own quality can I accumulate more work experience and at the same time make greater changes in my work. Promote business level, expansion and progress. In the future, I must study more, think more about carrying forward my advantages, overcome my shortcomings, insist on learning by doing, learning by doing, and constantly improve my business knowledge and my own quality potential. I will continue to work hard in my future work and get everyone’s guidance and help. If there are any inappropriate work reports above, please ask the leaders to criticize and correct them. Thank you all!

Summary of the work of the station manager (4):

In 20xx, with the hard work and close cooperation of all our staff, the gas station has improved its appearance and standardized services. , and the quality of employees have been greatly improved, and the overall level has been comprehensively improved. In the past year, under the correct leadership and strong support of the superior company, focusing on strengthening the internal management of the foundry boutique station, focusing on cost reduction and fee reduction, and ensuring the safe production of gas stations without hidden dangers, we have completed the small packaging of gasoline, diesel and lubricating oil issued by our superiors. , non-oil and other sales tasks, greatly improved the management level of gas stations, and completed various tasks assigned by superiors. I will now report one year’s work as follows:

1. Business status

This year, the company has strengthened the quantity and quality management of gas stations. It has unified the purchase of oil products, unified implementation of density, and strict control of quantity and quality, which has provided a good guarantee for the operation of gas stations and also established the Sinopec brand image of high quality and sufficient quantity.

Entering 20xx, on the basis of the company's quality assurance, we have devoted ourselves to developing the market, doing everything possible to tap potential customers and expand the market. We communicate with surrounding enterprises and institutions and make them become long-term refueling customers of our station, as well as the buses from Xiagyu to Yanduhe. Because the quality of our oil products is guaranteed, we can guarantee the safety of their vehicles when oil products are tight. Normal use of oil, they are also loyal customers of our site.

2. Strengthen the cultivation of employee quality and create first-class service quality

1. Carry out activities of comparison, learning, catching up, helping and surpassing in the station. Organize employees to study political theory, conscientiously implement the spirit of the meeting on discipline and style rectification, correct their work attitude, improve discipline and style, and promote good work. Only professionalism at work and excellent skills in technical operations can reflect the outlook on life, values ??and world view. Only in this way can we have enthusiastic service qualities and establish the idea of ??serving the people wholeheartedly.

In order to improve the professional quality of employees, we adopt the form of on-the-job training that includes on-the-job training, training, communication, summary and improvement, which improves each employee's job skills and comprehensive quality.

2. Carry out work style rectification activities: According to the spirit of the company meeting, our station has made careful arrangements and arrangements, organized learning, hung 1 banner and posted 2 slogans to improve the standard management level of our station. Here, Enhance your own value in the process.

3. Safety Management

1. While ensuring safe production, I educate employees on safety ideas and strengthen their sense of safety responsibility. Safety is the first, and the first is to Safety, strengthen employee safety training. We must ensure that employees understand safety, learn safety, and then want safety, implement job responsibility systems, strengthen job training, and strengthen management. Be familiar with the ten prohibitions on the job, prevent all kinds of accidents from happening, strengthen various plan drills, be able to fight when they come, and win when there is no chance, and deal with all hidden dangers in the bud.

2. Adhere to the leadership duty system. The station manager should be on duty every day, supervise and be responsible for handling the day's safety, sales, sanitation, refined oil storage, etc., and strictly review and manage cash and bills. Employees cannot smoke at work or leave their posts without permission. They must go through the handover procedures before leaving get off work.

3. Organize safety inspections of oil dispensers, refueling guns, oil tanks and other equipment once a week, and implement remedial measures for hidden dangers to ensure station safety and unimpeded sales.

4. Implement safety work every working day, and focus on safety management of operations on site, safety management of equipment and facilities, and safety inspections, and combine prevention with fire prevention to ensure safe work. achieve the intended purpose.

4. Service

1. From the perspective of on-site service level, our refueling service level is constantly improving. On-site service can ensure that cars and people arrive, and the service is served with a smile , warm service and fast service as the carrier. Strictly use the eight steps of refueling. During the service, we get closer to each driver and let them feel a little warm after a hard work all the way. Maybe they will get a repeat customer inadvertently. We must keep in mind the concept that customers are God, relatives and friends. Do practical things in service to impress every customer. As the saying goes, if you work hard, you will gain something, which brings help to customers. Enterprise development is not a matter of one person. As long as we work together to implement the company's various business management policies, our enterprise can sprout and thrive like a seed in the sun.

5. Manage the appearance of the station and do a good job in the ideological work of employees

Environmental sanitation is a constant and unremitting work. Our station’s approach is to do a good job every morning before handing over the shift. The sanitation is handed over, and the successor will inspect and accept the sanitation, and any problems found will be solved on the spot.

6. Work planning and work arrangements in 20xx

In terms of sales in 20xx, we will focus on several large customers. 1. White phosphorus rock power station 2. Road construction projects 3. Passenger cars and large trucks to ensure the smooth completion of sales tasks throughout the year. For non-oil sales and lubricating oil small packaging, we must start early, arrange early, implement early, seize opportunities, expand publicity, and ensure the completion of tasks. Pay attention to the station appearance and environmental sanitation. Safety is our top priority next year, and we educate employees to learn and use fire protection knowledge well. Carry out drills on various plans for preventing theft, robbery, fire extinguishing, etc. to solve problems in their infancy, so that safety can protect the efficiency of the enterprise.

20xx is about to pass, and the new year is getting closer and closer to us. Let us look to the future, cut through the waves, set sail, complete various tasks under the correct leadership of the company, and contribute to PetroChina. Sinopec makes our contribution. ;