Self-evaluation of hotel front desk staff [3]

# Resume # Introduction How do you feel at your current desk in the hotel? You can write down your own comments according to your work situation. The following is the self-evaluation of the hotel front desk staff. Welcome to read! Self-evaluation of hotel front desk staff Part I

This internship at the front desk of xx Hotel is a valuable practical activity for me to really leave my classmates and school. I not only felt a lot, but also benefited a lot.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, it is not only the improvement of one's skills, but also the performance of being responsible for the guests, from reading the operating standards of the front desk service to the actual operation, from "behind the scenes" to "before the curtain". Among them, all the old employees have taken pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit stiff.

Secondly, I am deeply touched by xx's corporate culture, various types and levels of skills and hotel culture-related knowledge training, which makes me see that an ever-advancing enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system in Jinwan is also one of the areas that I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. Another culture is called "solving difficulties", that is, the ability to provide knowledge to help guests solve difficult problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.

On the other hand, the hardware facilities of xx Hotel are insufficient. It has been more than ten years since its opening. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, it is difficult to change the pattern. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the front desk internship, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.

Through this short-term internship at the front desk of xx Hotel, I can intuitively understand the operation process of the front desk and realize the importance of management practice, which laid the foundation for further theoretical study in the future. At the same time, during my internship, I also met many colleagues and friends, and they also gave me great help. I really appreciate them.

Self-evaluation of hotel front desk staff Part II

A week's internship ended in a blink of an eye. Recalling the little things in my internship days, I felt a lot and benefited a lot. Most importantly, I learned something that is difficult to learn in class, and also cultivated my practical ability and improved my willpower, which laid a solid foundation for my future study and work.

In the process of internship, I experienced a lot and learned a lot, which made me understand the hardships of work and the reality of society. At first, when I served alone, I was still very nervous. Sometimes I didn't dare to look the guests in the eye. Every time a guest wants to place an order, I dare not place an order. Seeing that everyone is busy, I don't know who to look for. Later, I gradually became familiar with everything, so I wouldn't be nervous in front of the guests, and I could answer the questions that the guests met at dinner. When my colleagues are busy, I can also take time out to help. I became more and more familiar with the service industry, so I met all kinds of guests. Sometimes, when I talk to guests with a smile, I always try my best to serve them. Sometimes, when I am praised by guests, I always feel very happy and satisfied. Because my work has been recognized by the guests, it is also an affirmation of myself, which increases my confidence in my work.

Although I have encountered unhappy things at work. But I believe that these unhappy things are not a bad thing, because they can inspire me, let me get in touch with the setbacks in my work early, and let me go on strongly. In fact, this internship is a wonderful journey for us to know, exercise and feel. It can not only let us get in touch with society and gain experience in advance, but also learn how to deal with the relationship between colleagues and how to adjust our mentality.

Self-evaluation of hotel front desk staff Part III

This internship at the front desk of Shantou Golden Bay Hotel is a valuable practical activity for me to really leave my classmates and school. I not only felt a lot, but also benefited a lot.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, it is not only the improvement of one's skills, but also the performance of being responsible for the guests, from reading the operating standards of the front desk service to the actual operation, from "behind the scenes" to "before the curtain". Among them, all the old employees have taken pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit stiff.

Secondly, I was deeply impressed by the corporate culture, various types and levels of skills and hotel culture-related knowledge training in Golden Bay, which made me see that a progressive enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system in Jinwan is also one of the areas that I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. Another culture is called "solving difficulties", that is, the ability to provide knowledge to help guests solve difficult problems. The "golden key" is typical, and it is also what I pay attention to in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.

From another point of view, the hardware facilities of Golden Bay Hotel are in short supply. It has been more than ten years since its opening. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, it is difficult to change the pattern. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the front desk internship, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.