PICC advanced personal deeds materials

PICC advanced personal deeds materials

With the improvement of people's living standards and the maturity of the insurance market, the demand for comprehensive insurance financial services from all walks of life is increasing. The following is the advanced personal deeds of PICC that I carefully collected for you. Welcome to learn from them, I hope it will help you!

The year of 20** is a landmark year in the development history of PICC P&C insurance. The extraordinary achievements demonstrated in the 60th anniversary of the company, the development momentum demonstrated by the company's successful joining the International Credit Insurance and Guarantee Insurance Association, and the great efforts made by the company to promote the 20 10 World Expo fully reflect the strong comprehensive strength and broad market development prospects of PICC P&C insurance in China. Our PICC P&C Erdos Branch feels a strong sense of pride brought by the company's leap-forward development, and at the same time, it is encouraged by the company's 60-year profound heritage. Under the leadership of the party secretary, the company insisted on? People-oriented, honest service, value first and sustainable management? Business philosophy, always adhere to? People's insurance and serving the people? For the mission, for carrying forward? Realism, honesty, hard work and innovation? Driven by the spirit of enterprise, to? Promote development, protect income and prevent risks? Focus on work to improve sales ability, profitability and risk prevention ability? Three abilities? Focusing on construction, we will conscientiously implement the strategic deployment of provincial and municipal companies, give full play to the advantages of brands, talents, products, technologies and services, actively explore the market, and deeply explore potential customers. It not only made a major breakthrough in underwriting major projects, but also made impressive achievements in cross-selling, becoming the only branch of Ordos Branch of PICC P&C Insurance Company to complete life and health production in 20 14. The achievement of these achievements can not be separated from the care, support and strong guidance of the superior leaders, and also embodies the wisdom and sweat of all the employees in the branch, which fully shows the pioneering and brave spirit of PICC P&C people and their working strength of striving for strength and innovation. The beneficial exploration and innovative practices of the Branch in 2009 are reported as follows:

First, major project underwriting: seize opportunities and strengthen strategic service orientation.

In the past 20 years, despite the impact of the international financial situation and the impact of various natural disasters, PICC P&C has won the market with its excellent service and people-oriented belief. In 20 14 years, in order to continuously explore the market and increase the company's benefits, the Party Committee of our branch strictly followed the deployment requirements of the superior Party Committee, focusing on large-scale project insurance, effectively stabilizing the market quota and enhancing the social reputation.

1. Strengthen leadership, improve development strategy and seize market opportunities.

Our company is located at the junction of Shaanxi and Mongolia provinces, with dangerous terrain, rich mineral resources and huge market potential, which is favored by all insurance entities. In order to get enough market quota and seize the opportunity, all insurance entities have tried their best to break through. Therefore, how to break through among many insurance entities and successfully underwrite the enterprise insurance of large enterprises has become a major opportunity and challenge for all insurance entities. In this regard, the team leader with the secretary of the Party Committee as the core of our company has always adhered to the business philosophy of taking me as the mainstay and the channel as the king, conducted in-depth market research, adhered to the guidance of renewing ideas and emancipating the mind, actively held employee mobilization meetings, and constantly strengthened employees' enterprising consciousness and winning belief from the external environment, industry development, market competition and business advantages, and analyzed and compared marketing strategies, market prospects, existing difficulties and advantages. Employees are required to fully understand their own problems and deficiencies, constantly improve their comprehensive quality, and strive to be inflexible in thinking, fearless in competition and unremitting in development, so as to effectively enhance the enthusiasm, creativity, enthusiasm and confidence of employees in the company. In order to ensure the insurance effectiveness of major projects, company leaders pay attention to the steady growth of insurance interests, are not greedy in decision-making and are not rash in strategy. They actively carry forward the pragmatic and divided work style, take the company's successful entry into the International Credit Insurance and Guarantee Insurance Association as an opportunity, constantly strengthen the division of labor among leaders, increase publicity, deeply analyze the long-term rapid development momentum and good internal and external environment of PICC P&C, objectively and scientifically formulate the 20 14-year development plan of PICC P&C Branch, integrate internally and expand externally, strive to make new breakthroughs, seize market opportunities, and actively

2, strengthen communication, optimize the allocation of resources, to ensure the effectiveness of the work.

In order to achieve the company's annual goal well and quickly, the party Committee of the company further clarified the work focus after extensive argumentation and in-depth analysis, and put this year's work focus on Shendong Company and Shenhua Group, which have great market potential. Shenhua Shendong Coal Company is the largest coal enterprise in China. It has a brand-new intensive production mode and a production pattern of 10 million tons of mines. The output of raw coal has exceeded 1 100 million tons for four consecutive years, and it has a perfect transportation system, so there is also a strong and stable demand for auto insurance. Shenhua Group put into operation the coal-to-oil project at the end of 20 13. On May 20th, 20 14, based on the integration of four companies in Shendong mining area, Shenhua Shendong Coal Group Co., Ltd. was established, which not only greatly improved the coal production plan, but also further promoted the R&D and commissioning of the coal-to-oil project. There is a clear demand for enterprise property insurance, which has the characteristics of large underwriting amount and stable insurance demand. In October and April of 20 14 10, Shendong Company and Shenhua Group respectively conducted public insurance tenders for the company's motor vehicles and coal-to-oil projects with new technologies. Inspired by the tender, the party Committee of the company attached great importance to this matter. Not only did a bidding leading group with the secretary of the Party Committee as the team leader and the general manager as the deputy team leader be quickly established, but also the Implementation Plan of PICC P&C Insurance on the Insurance Bidding of Shenhua Group and Shendong Company and the Letter of Intent for Bidding were carefully studied and formulated. At the same time, company leaders also attach great importance to communication and cooperation with superior departments, not only report the bidding process to superior companies in time, but also actively seek the help and support of superior leaders in bidding strategy and technical services.

In order to ensure the effectiveness of the bidding work of Shendong Company and Shenhua Group, our company constantly integrates internal resources and actively improves the ability of employees to cooperate and participate in market competition. In this regard, the company's leaders constantly innovate their work concepts and mechanisms, not only personally participate in the formulation and implementation of the project bidding scheme, but also actively deploy the company's elite forces to form a professional management team, constantly strengthen the sense of responsibility and clarify the division of labor. Within elite force, they are divided into two bidding groups. Before the project bidding, each team will write a project application report around the project requirements and state their advantages in participating in the bidding. On this basis, it will be reviewed by the company team leader and put forward opinions collectively through the staff meeting. According to the bidding requirements of Shendong Company and Shenhua Group, the comprehensive advantages of product design, underwriting experience and network resources of the two groups are evaluated, and the bidding team is selected. After that, the determined bidding team is responsible for the bidding work, and the other bidding team is responsible for the supervision and improvement of the bidding process, and requires the two teams to take communication and cooperation as the highest goal, and strive to form the best bidding scheme to participate in foreign competition, so as to fully optimize the resource combination and greatly improve the bidding success rate.

On the premise of bidding well and ensuring fair competition, our company also attaches great importance to communication with Shendong Company and Shenhua Group. In order to effectively reflect the sincerity and quality of our company, on the one hand, we emphasize PICC P&C's high-quality professional service system, strong brand effect and perfect and convenient claim settlement mode according to the company's operating characteristics, and strive to win the trust of customers with professional attitude and unique competitive advantage; On the other hand, on the basis of in-depth analysis of the business advantages and development prospects of Shendong Company and Shenhua Group, we strive to show the 60-year development history of our company and the unified belief of Shendong Company and Shenhua Group to build a century-old career and achieve industry leadership, and strive to impress customers emotionally with sincere attitude and good social reputation. In April, 20 14, under the care and guidance of the superior departments, with the correct decision of the company's party committee and the joint efforts of all employees, we stood out from the fierce bidding competition and successfully won the bid for the motor vehicle insurance business of Shendong Company and the coal-to-oil project of Shenhua Group, realizing the breakthrough of the company's major projects, which not only created an economic benefit of 10,000 yuan for the company, but also won a stable market quota and created.

Second, cross-selling: resource integration focuses on cooperation and quality first.

At present, with the improvement of people's living standards and the continuous maturity of the insurance market, the demand for comprehensive insurance financial services from all walks of life is increasingly strong. In view of this demand, our company earnestly implements the general company's policy on? China PICC cross-selling work? According to the overall requirements of PICC, we insist on overall coordination, further strengthen the integration of business resources such as outlets, products, customers, training and sales teams, continuously expand the coverage and business areas of cross-selling, strive to improve the overall market expansion ability and comprehensive service level of PICC China, and make a new breakthrough in implementing the strategic requirements of "replacing life and health with production", becoming the only branch of PICC P&C Ordos Branch in 2009, and

1, strengthen leadership, raise awareness and establish a sound working system. In order to fully promote the company's business objectives on cross-selling, under the correct leadership of the superior leadership department, the Party Committee of our company earnestly studied and implemented the spirit of relevant documents, always adhered to the business strategy of paying attention to both bidding and cross-selling of large projects, constantly innovating the operation mode and improving the working mechanism. In this regard, the company attaches great importance to system construction. Not only through the staff meeting and the company's internal network, we actively publicize the significance of the company's cross-selling, but also let the comrades deeply realize that this is an important measure for PICC China to implement the Scientific Outlook on Development and accelerate its development strategy in the new era. In addition, by studying and implementing the Interim Measures for the Management of Cross-selling Business of the Head Office, we further clarified the definition, scope and overall operation mode of cross-selling, which effectively stimulated the enthusiasm and creativity of employees.

At the same time, the Party Committee of the company has clearly formulated the implementation plan and performance evaluation method of cross-selling in the branch, further improved the company's rules and regulations on cross-selling, and established a long-term mechanism with planned, guaranteed and supervised operation.

2. Integrate resources, strengthen communication and enhance competitiveness.

In order to effectively promote the concern of the higher authorities? Give birth to longevity and health? The Party Committee of our company has done a good job in the development strategy both internally and externally. First of all, in China, the company actively builds a learning organization under the initiative of the Party Secretary, requiring all team members down to ordinary employees to adhere to the weekly study system, requiring employees to seriously study financial professional knowledge such as the new insurance law, cross-selling marketing strategy and product types, and writing a study note and learning experience every week to improve service awareness and ability; In order to make up for employees' lack of experience in life insurance and health insurance, we regularly invite life insurance company professionals to the company for business training, and guide employees to gradually establish all-round, multi-level and three-dimensional sales skills in the sales concepts and skills of life insurance products, which not only increases the development of the company's decentralized business, but also effectively expands our sales channels;

Second, externally, the Party Committee of the Company actively strives for the support of superior leaders, strives to maintain communication and cooperation with PICC Health and PICC Life Insurance, earnestly holds joint meetings with PICC P&C Insurance, PICC Health and PICC Life Insurance, carefully analyzes market prospects, taps cross-selling potential, increases communication and cooperation, conducts marketing competitions, further rationalizes business relations, establishes cooperative working mechanism, promotes rapid growth of cross-selling business scale, and realizes resource integration, strategic coordination and business coordination. In 2009, relying on the cooperation with PICC Health and PICC Life Insurance, we realized a premium of 10,000 yuan, achieved a breakthrough in replacing longevity and health, created good benefits for the company, and provided useful experience for the brother subsidiaries.

3. Innovate working ideas, strengthen risk awareness and strengthen internal control mechanism. In order to steadily promote the process of cross-selling, our company attaches great importance to the establishment and improvement of internal control mechanism, pays attention to reducing costs through internal control management, and drives the company's benefit growth with innovative ideas. In this regard, we have mainly done the following work:

First, deepen sales capacity building, promote development, and realize a soft landing of business restructuring. In this regard, our company firmly grasps the policy opportunity of the country to stimulate domestic demand and expand the new car insurance market; Grasp the central government in time to accelerate development? Agriculture, Countryside and Farmers: A Historical Opportunity for Deepening the Cooperation and Development of the Government? "Three rural" insurance business; Follow? Group business specialization and individual insurance business channelization? The establishment of three professional teams has achieved remarkable results in promoting the exclusive management of product lines, achieving channel premium income of billion yuan and cross-selling premium task of billion yuan, up% year-on-year, and successfully completing the tasks assigned by provincial companies.

The second is to strengthen the construction of profitability, create benefits, and continuously enhance the future-oriented development ability. In this regard, we implement differentiated handling fees and underwriting policies and actively promote handling fees? Documentary, card, account number, channel? Accounting, full implementation? Have you seen the bill? And then what? Zero income and expenditure, zero inventory? System, eliminate payout ratio high garbage business, strict underwriting and financial management, at the same time, we also follow? Vertical management, centralized control, unified standards, and nearby service? Strengthen the principle of claim management and control, insist on holding a claim morning meeting every day, solve the problems in claim work in time, strengthen the management and control of all aspects of claim work, and realize the standardization and unification of claim business operation and management process, which not only improves the quality of claim, but also reduces the comprehensive payout ratio: 2065438+2004 * * * handles claim cases, paying 1 10,000 yuan, with a case handling rate of% and comprehensive payout ratio%.

The third is to further strengthen internal control management to prevent risks, and the company's operation and management remain stable. ? Risk prevention? Is it realized? Promote development and ensure efficiency? Premises and conditions. In this regard, our company pays attention to the construction of internal control system, strives to improve the risk management and control ability, and establishes and improves the business performance assessment methods and branch management methods. Double hook? Assessment methods ",and signed with the department manager" clean government responsibility ","target management responsibility "and" commitment to operate according to law ". At the same time, we will further improve the core internal control systems such as fund management, valuable document management and seal management, and build a defense line for compliance management to ensure that the cash flow of the company's operating activities has increased substantially, the premium receivable rate has dropped significantly, and the comprehensive cost rate has dropped significantly.

4. Strengthen incentives, commend advanced companies, and create a harmonious and efficient corporate atmosphere.

Our company attaches great importance to the promotion of corporate culture and insists on inspiring employees with the unique entrepreneurial spirit of PICC P&C insurance. In order to actively advocate a healthy competition mechanism and create a harmonious and efficient corporate atmosphere, our company constantly improves the incentive system, and actively promotes the centripetal force and cohesion of the team by carrying out activities and commending the advanced. In this regard, in 2009, our company actively created conditions, not only held regular branch experience exchange meetings, but also encouraged company employees to leverage each other's finances, give full play to their strengths, and form new capabilities and advantages by learning from each other's strengths. In addition, we held planning scheme competitions in 1 month and February respectively to discuss employees' unique underwriting cases and marketing ideas in the process of cross-selling. Classic underwriting case? 、? Best marketing idea? Award-winning competition activities. The event invited industry experts and leaders of superior companies to form judges to ask questions, comment and score, and reward winners. In this process, innovative ideas and ingenious methods are in the eyes of all the teams in the company and can be copied and realized immediately? One idea, shared by all? , thus greatly improving the comprehensive combat effectiveness of the company.

In short, in 20 14 years, under the correct leadership of the superior party Committee, the correct decision of the company's party Committee, the sincere unity of all employees, and the cooperation and support of the brother departments, our company continued to forge ahead, fight bravely, reflect in exploration, summarize in reflection and grow in summary. It not only emphasizes the strategy, skills and services in major project underwriting, but also emphasizes innovation and cross-selling. In the future work, we will continue to focus on the company's strategic objectives, further innovate our work ideas and ideas, give full play to the company's advantages in brand, talents, products, technology and services, and provide strong insurance protection for promoting reform, ensuring economy, stabilizing society and benefiting people's livelihood.

Model essay on PICC's advanced personal deeds (II) Qian 'an Branch has 23 employees, 32 full-time insurance agents and 26 other employees. Since 1996, it has exceeded the premium and profit plan every year, paid the premium of 58.675 million yuan in * *, and realized the profit of132.87 million yuan. Both premium income and realized profit rank first in the grass-roots branches of Tangshan People's Insurance System. The company has been rated as excellent by PICC Tangshan Branch and Hebei Branch for ten consecutive years? Two advanced units of civilization construction? Awarded by Tangshan Branch Party Committee and Hebei Branch Party Committee for five consecutive years? Advanced grass-roots party organizations? , and won the China Financial Union? National Financial May Day Labor Certificate? 、? Model worker's home? , China PICC Holding Company? Advanced party organization? China PICC Property Insurance Co., Ltd.? Advanced unit? Wait for the title.

First, pay attention to the development of efficiency and become a big enterprise.

First, highlight key points and do a good job in key customer development. In recent years, with? Steel moved to an, a medium-sized city? With the acceleration of construction, Qian 'an's economy has developed rapidly, which has brought new development opportunities to the insurance business and intensified the competition in the insurance market. In order to gain a firm foothold in the market, the company always insists on taking economic benefits as the center and vigorously develops its business. The pillar enterprises of Qian 'an are iron and steel enterprises and light industries such as chemical industry and paper making. To this end, the company focused on the development of employer liability insurance and personal accident insurance business in the steel industry, customers such as Qian 'an Fertilizer Plant, Hongye Carpet Factory, printing and packaging, Sanyuan Dairy, and insurance business such as construction and installation projects, which made the company's business bigger and bigger. * * * The income from non-auto insurance business was16,904,000 yuan in * * *, an increase of more than10,840 yuan over the previous year.

The second is to strengthen communication and close relations with all parties. The first is to strengthen communication with local party committees and government departments and win their support. Actively report to the competent mayor and secretary, especially after the provincial government issued the opinion of accelerating the development of insurance business in the province, report to the city leaders the contribution and honor PICC P&C insurance has made to Qian 'an in the past ten years, which has been fully affirmed and supported by the city leaders. Secondly, it is necessary to strengthen communication with customers and ask employees to make full use of opportunities such as going to the countryside for exhibitions. No matter what happens, you should visit and greet the nearby enterprises, listen to the opinions and needs of the insured, understand the market dynamics, grasp the market information in time, and do your usual work well. In addition, the company also carried out? Double ten? Activities, each employee is required to make ten greeting calls and send ten business cards every day, so as to better close the relationship with the insured and better publicize the company image. At the same time, use traditional festivals and major social activities to strengthen communication with policyholders. During the traditional festivals in China, some meaningful social activities will be organized, and relevant leaders, heads of large enterprises and safety officers will be invited to discuss, so as to strengthen the relationship between the two sides.

The third is to be a good agent and broaden the development channels. Further close the relationship with banks, give full play to their respective customer resources, and establish agency relations with China Bank, China Agricultural Bank, China Agricultural Development Bank and China Construction Bank. And sign a cooperation agreement. * * In 2008, the company handled enterprise property insurance of 926,000 yuan and personal loan insurance of 654.38+0.483 million yuan. Strengthen contact with automobile trade, agricultural machinery and traffic police, and vigorously develop motor vehicle insurance, agricultural machinery, motorcycles and compulsory insurance business. In * * *, tractor premium 1.232 million yuan, motorcycle premium1.526,5438+0.000 yuan. Gradually establish a marketing system, develop influential people in each village as insurance liaison officers of the company, and further broaden the agency channels.

Fourth, do a good job in innovation and implementation? 543? Strategy. Due to the good insurance market situation in the past few years, it has brought about great business development, but it has also caused some employees to be lazy. How to adapt to market changes, think of a new exhibitor industry, and change the old routine of waiting for renewal and settling accounts by agents at the end of the month is the key to realize the company's sustainable development. To this end, the company mobilized all employees to change the original working ideas, working tactics and exhibition means in time in the face of market changes. In order to consolidate its original position and continuously expand its field, the company launched? Five wars in one, four diligence and three in place? Formulate strategies and actively respond to new challenges. The integration of five wars is: first, the defensive position, the renewal of households in Qian' an will be assigned to individuals in advance, the target responsibility system will be assessed, and the vehicles that have escaped the net will be mobilized for renewal; The second is to fight a tough battle, visit large-scale auto insurance policyholders with close relationships one by one, deeply understand their ideas, do a good job of explanation, seek development through understanding, and lay a solid foundation; The third is to carry out the relationship war, use the relationship between comrades-in-arms, fellow villagers and classmates to cast a net widely, cast a net to obtain the information of the vehicle source, and do the work in time; The fourth is to chase the car and find that the car buyer will arrange a special person to stare at it, follow up all the way, and help with the formalities and licenses until the premium transfer is realized; Fifth, carry out information warfare, arouse everyone's attention, widely obtain the activities of various insurance subjects in Qian 'an, do targeted work, collect their policy terms, study and compare, scientifically explain, and attack the short with the long. Four diligence: contact diligently, establish a wide range of contacts, collect information extensively, and make some mistakes; Visit frequently, establish close relationship with the insured, make sincere friends with the insured, and establish extensive friendship; Go out often, overcome inertia, don't wait for the premium in the company, go out often and actively look for new insurance sources; Think hard, face the new market situation and try to occupy the market. Three in place: extensive and in-depth exhibition industry in place, based on Qian' an, develop PICC P&C insurance in Qian' an; Service attitude and service quality are in place, and occupy the market with quality service; Mobilization, public relations in place, to have new tricks, standardize their own business, treat people with sincerity. Through these effective means, we not only realized the renewal of insurance and added value, but also developed new households in time, supplemented the arrears, and ensured the stable development of the company's business to the maximum extent.

Second, pay attention to efficiency management and make the enterprise stronger.

Pursuing maximum benefit is the fundamental purpose of enterprise management, and successful enterprise management benefit is an indisputable fact. Pay attention to implementation at work? 655? Engineering:

Conscientiously implement the six systems. The first is the fixed loss review system. Actively promote the professional management of auto insurance fixed loss, and adhere to the centralized dismantling and fixed loss review of vehicles in insurance accidents. The second is the auto insurance repair system. Those who go to the maintenance station and other places for maintenance must be signed by the company's top leader and reported to the company for approval step by step. The third is the medical audit system. Hire part-time medical auditors to review all cases involving medical expenses one by one, strengthen medical tracking and investigation of relevant personnel involved, effectively avoid unreasonable medical expenses and reduce claims disputes. The fourth is the approval system of compensation cases. Strictly manage the claims authority of managers, managers and reports, and strictly control nursing and accommodation cases. The company set up a salary verification team to collectively review difficult cases. The fifth is the investigation system of difficult cases. For suspicious cases, check them to the end, especially for cases with serious injuries and high medical expenses, make it clear that special personnel will intervene in advance to effectively prevent moral hazard. The sixth is the time-limited payment system. Conscientiously implement the relevant requirements of gold medal service projects, implement the time-limited settlement system, and improve the speed of closing cases.

Insist? Five must check? . First, medical expenses of more than 2,000 yuan or a single medical expense exceeds 200 yuan's liability insurance and accident insurance due to accidents, and every case must be investigated; Two, the scene of the accident and the necessary investigation after obvious doubts; Third, check the abnormal attitude of the insured; Fourth, the accident time is close to the insurance date; Fifth, check the bad credit of the insured. At the same time, for cases involving third-party compensation, the above? Five must check? Go to the insured in advance to mediate the accident, so as to avoid the insured paying unnecessary compensation fees and bringing difficulties to the settlement work.

Make sure number five is in position. First, the system inspection is in place, further improve various systems, manage people with systems, do a good job in the implementation of various systems, and do a good job in daily supervision and inspection to ensure that everyone is equal before the system. Second, personnel management is in place, strengthening the construction of staff, caring for employees' lives, strictly employing mechanisms, appointing people on their merits, restraining people with systems, and retaining talents with feelings. Third, the leadership mode is in place, all the team members take the lead in setting an example, play an exemplary role everywhere, insist on doing what everyone is asked to do first, and forbid others to do what they resolutely don't do. Some things that others can do can't be done by themselves. Fifth, summing up the improvement in place, the company leaders mingle with employees, often communicate with the masses, listen to the opinions and suggestions of employees with an open mind, improve the problems existing in the work in time, and solicit opinions from all walks of life on the company, and rectify the problems and suggestions put forward by the insured in time.

Third, pay attention to efficiency and service, and make the enterprise excellent.

First, close to the market and pay attention to service. At work, the company always pays attention to providing customers with high-quality and efficient services, earnestly implements its service commitments, takes the lead in opening a green channel for claims settlement, and constantly innovates service measures to provide customers with premium insurance services. Work hard on the speed of claims that the insured is most concerned about, and implement the three-day auto insurance payment service, that is, the auto insurance cases with less than 5,000 yuan will be paid in three days after the settlement procedures are complete; Five-day car pick-up service, that is, vehicle accidents with a fixed loss of less than 5,000 yuan, provides high-quality car repair service for car owners and helps car owners to handle claims. The insured can pick up the vehicle within 5 days. Examination papers should be submitted within one week after examination and approval, and the payment should be paid within one working day after receipt of examination and approval. Family property insurance will be paid in small amounts, and will be paid when the loss is determined by on-site investigation. After receiving the report, ask about the loss and make a survey with compensation, and pay the loss on the spot 1000 yuan or less. These service measures are very popular with policyholders. * * On February 9th, 65438, a fire broke out in lingshan village Li Wenchang's home in Caiyuan Town, Qian 'an City, and the furniture, clothes and bedding were damaged. After receiving the report, the company immediately sent people to the scene to investigate and determine the loss. According to the loss situation, the insured was very moved and paid 755 yuan on the spot. The people at the scene praised PICC P&C Company for its honesty, efficiency and good influence. Through excellent service, we have won repeat customers. After being insured by the company for two years, Qian 'an Ke Sheng Thermal Power Plant returned to the company for insurance in * *.

The second is to be close to management and pay attention to service. Service is no small matter. In order to improve the service quality, the company implemented the responsibility system of first inquiry and solved the phenomenon of prevarication. Education practitioners firmly establish? The insured is God? And then what? Give birth to my parents and raise my policyholder? Think, be sincere, be sincere for customers and solve practical difficulties for customers. After the organizational reform of the company, the number of employees decreased by nearly half, from 39 at the time of leaving to 23, while the business volume doubled. Invisible, the burden of each employee has increased several times than in the past, especially the workload of claim surveyors is greater. In order not to affect the next claim settlement link, all employees consciously work overtime. At the same time, the company also made reasonable arrangements. The duty of site survey is divided into main shift and deputy shift in turn. The surveyors will sort out the field data of the survey that day and hand it over to the next link the next day. The loss assessor will make a loss assessment immediately after receiving the notice. According to the company's regulations, the loss adjuster will issue a loss report within 1-3 working days, and the adjuster will adjust it in time after the claim settlement procedures are complete. If the case can be closed on the same day, the insured will never be allowed to run for the second time. If the case cannot be closed on the same day, the insured will make an appointment for the insured to receive compensation, which greatly improves the reputation of the company.

The third is to be close to customers and pay attention to service. In order to prevent the insured from rushing back and forth, it is necessary to inform them of the procedures required for claims at one time, instead of waiting at home to urge them to make claims at home as in the past. After the case is closed, the applicant shall be informed to collect the compensation or send it to his home in time. A BMW owned by the owner of a private enterprise in Qian 'an City had an accident in the mountainous area of Qinglong County in March of * *, and the car fell into a ditch more than 5 meters, resulting in very heavy losses. In case of emergency, the manager in charge rushed to the scene to investigate and report to the municipal company. Due to serious car damage, spare parts need to be customized abroad, which takes too long. In order not to delay the owner's car purchase, the company asked the superior company for instructions in time, and made a special case, and delivered more than 490,000 yuan in compensation to the insured in a short time, which had a great response in the local area, showed the company's credibility and strength, and won the praise and trust of the insured.

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