Summary of Property Meeting Reception _ Personal Work Summary of Meeting Service Department of Property Company in 218

personal work summary of the conference service department of the property management company in p>218

I have been in the conference service department of the property management company for nearly a year, and I have been involved in the land reclamation of these buildings, the units have moved in one after another, and the conference rooms of the public security building and the civil air defense building have started to operate normally. During this nearly one year, the leaders have given me great support and help. I quickly became familiar with the business I was responsible for, and also realized the hardships and firmness of the conference department as an important department of the company. What's more, I am honored and happy to have the opportunity to become a member of the conference department. In the past year, under the careful care and guidance of leaders and colleagues, I have made some progress in all aspects through my own efforts. Now I will make a brief report on my work as follows.

Due to the responsibilities of the post, my current work focuses on: First, serving and directly contacting the leaders. I deeply feel that I have a heavy responsibility, and I deeply realize that I represent the image of the enterprise in contact and communication with leaders.

This requires us to be enthusiastic, kind and patient in the process of contact with leaders. When dealing with business, we should be quick and accurate, and do a good job of confidentiality, so as to do the four dos and don 'ts (don't read what you shouldn't read, don't listen to what you shouldn't say, don't do what you shouldn't do). We should think twice before you say a word, have a sense of the overall situation, have no mistakes, have endless service, and accumulate bit by bit in our work, so as to lay the foundation for me to become an excellent service staff in the future.

with the guidance and assistance of leaders and colleagues, finish all the work arranged by leaders on time.

After completing the above work, I realized that an excellent staff of the conference department should have excellent self-management ability and constantly strengthen the sense of service. The ability to always put yourself in the other's shoes, good coordination and communication skills, the ability to find and solve problems in time, the ability to ensure timely and symmetrical communication with the organizing unit, the good language expression ability and the improvement of work efficiency and quality are the standards, so as to continuously enhance their work cohesion and combat effectiveness.

How time flies! As a supervision engineer, I would like to summarize my work this year as follows:

1. Business work:

With the care and guidance of leaders and the help of colleagues, I have successfully completed various tasks this year. In 216, * * * supervised 97 projects with a total area of 9, square meters, and 17 projects with a total area of 2, square meters were carried over and newly built. Inspected the project 8 times, issued 8 rectification notices, and handled 9 complaints from the mayor's public telephone in 12345. All the complaints were handled. In the process of law enforcement inspection, the inspection shall be carried out in strict accordance with laws, regulations, norms and standards, so as to ensure zero accidents in the quality of various projects and ensure the smooth progress of the projects and the acceptance of the completion. With the help of leaders and colleagues, all the tasks were successfully completed.

Second, in terms of study and life:

In my usual work, I can not be late or leave early, abide by the rules and regulations of the quality supervision station, and use my spare time in my usual work to learn business knowledge, improve my own shortcomings and strengthen my business level.

Third, in terms of political thought:

I demand positive ideological progress, high political awareness, emancipating the mind, seeking truth from facts, advancing with the times, and being able to treat work and problems dialectically and rationally. Obey the unified leadership and command in the station. In order to ensure the quality of the project, be responsible for the people and persist in serving the people.

One year has passed. During this year, I have gained a lot and made progress in all aspects, but there are also many shortcomings. In my future work, I will correct my shortcomings, work hard, and consciously put myself under the supervision of the party and the people to be a qualified supervision engineer.

Year after year, Vientiane has been renewed. In a blink of an eye, I crossed 218 in a hurry and nervously in the new course. Looking back on my work experience for more than three years, I gained a lot. Since I joined the company in March 215, with the leadership and care of leaders at all levels of the company and the active assistance of colleagues, I have completed all the work entrusted by the company leaders with my serious and responsible work attitude. The report on the work in 218 is as follows:

1. In view of the lack of professional knowledge of security and customer service personnel, while training in strict accordance with the company's annual training plan, on-site training was strengthened, and the security and customer service personnel were more deeply aware of the importance of professional knowledge through theory and practice. Through continuous efforts over the past year, the results of the mysterious unannounced visits won full marks throughout the year.

2. In 218, the project site department of Yangjiang Central Park has completed the expense settlement task of 4,67,149.16 yuan from November to November. With the support of the superior leaders, the settlement fee rate of Yangjiang Central Park is settled every month. At present, the expense in December is going through the settlement process, and one of the important indicators of this year has been completed.

3. According to the working requirements of the case site, all the staff of Yangjiang Central Park should be trained in etiquette and professional skills. Aromatherapy should be placed in the sales center and model room area, the cleaning staff should use a unified tool box, the concierge should standardize traffic command exercises and standard military queue movements, and the customer service should provide tea-asking and tea-refilling services and some small details to improve the service quality, reflecting the highlights of property services.

4. Cooperate with the promotion and opening of real estate sales, focus on the use of sales centers, model houses, customer reception and environmental cleaning, and carry out service work, and successfully complete the activities such as land reclamation, opening and opening of the third phase model house of Central Park No.12, and the Golden Week on May 1 and 11.

5. In December, Yangjiang Central Mansion Project was officially opened to the public. During this period, team formation, personnel recruitment and training were carried out, and the comprehensive land reclamation, opening and opening of the sales department and model room were completed, as well as the meticulous sanitation and cleaning of the sales center. The remaining problems were required to be rectified and the results were followed up, and the missing projects after maintenance were re-examined.

Looking back on the work since 218, many aspects are worth sharing and affirming. At the same time, there are also great shortcomings in the work:

1. I have a little lack of theoretical knowledge in the property service work, and I am not skilled in mastering and applying professional knowledge in other fields other than the case department. I need to strengthen my study and make positive progress in order to further improve the level of property management and improve my comprehensive quality.

2. The quality of management needs to be improved, and the study of management knowledge theory and the accumulation of practical experience need to be strengthened.

3. Although the daily work standard is up to standard, there is a certain gap with the service concept of "fine beauty", so efforts should be made in the detailed part of service work.

In order to better develop strengths and avoid weaknesses in the new year, overcome the shortcomings in previous work and establish a good service reputation, Yangjiang Central Park will devote itself to strengthening standardized management, coordination and communication, and implementation in 219. To improve the efficiency of management services, create a harmonious working environment, and cooperate with marketing work as the center to plan the work.

first, strengthen staff training and improve the internal management mechanism.

1. on the basis of the existing work manual, constantly improve the work manual according to the work needs, implement the documents issued by the company, so that every employee can understand the work procedures and achieve the purpose of standardizing himself and providing fine service.

2. According to the annual training plan, employees are regularly trained in positions, skills and service awareness. Through continuous intensive learning, the overall staff level is continuously improved, and a team of employees with excellent business and strong service awareness is led as soon as possible.

3. Make a reasonable evaluation of the overall staff's own characteristics, expertise and daily work performance, rationally arrange posts, define the development direction and goals, and resolutely replace incompetent employees.

second, actively cooperate with the marketing work.

By offering more intimate services and demonstrating the level of property services, we can make everyone a competent "property manager" and enhance customers' confidence in the company and the property.

1. put forward reasonable suggestions according to the decoration and layout of the sales center, and do a good job in service soft packaging.

2. Service etiquette does not miss every detail that needs attention.

3. The service language is civilized and polite, and the words are unified and standardized.

4. Show the level of property service through the service of sales center and model house. The key point is to enhance the brand value of the company, explore and display the level and highlights of the company's services.

In the new year, all the staff of Yangjiang Central Park will serve customers well, safeguard the interests of the company, enhance the brand value of the company, actively provide quality services to customers, create higher value for the company, and strive to achieve greater and better work results.