What is the number 96120?

96120 is the outbound phone number for residents’ health follow-up?

96120 is the outbound phone number for residents’ health follow-up. What you may hear is: "Hello, this is the Hubei Provincial New Crown Pneumonia Epidemic Prevention and Control Headquarters. Have you been to... in the past 14 days?" This call is intended to support the Provincial New Crown Pneumonia Epidemic Prevention and Control Command. The Ministry of Health conducts epidemic prevention and control flow surveys.

We learned from the Hubei Provincial Communications Administration Bureau that currently, our province’s epidemic prevention and control is facing the most complex and severe challenges since normalization.

In order to manage the close contact investigation of this round of COVID-19 and control and reduce the risk of epidemic spread, on August 10, the Hubei Provincial Communications Administration Bureau urgently restarted the 96120 number to support the provincial COVID-19 Epidemic Prevention and Control Headquarters. Epidemic prevention and control flow investigation.

The relevant person in charge of the Hubei Provincial Communications Administration Bureau said that the three basic telecom operators in our province, China Mobile, China Telecom, and China Unicom, acted quickly to organize and deploy the restart of the 96120 number work. Hubei Mobile set up a special work team, mobilized key personnel, and quickly activated the AI ??follow-up robot.

At 9 a.m. on August 11, Hubei Mobile’s AI intelligent voice robot officially restarted 96120 residents’ health follow-up outbound calls. The online “intelligent outbound call” product uses cloud network, big data, AI intelligent voice recognition, etc. New technology.

Through China Mobile's 10086 cloud customer service system, scheduled outbound calls are carried out to carry out intelligent epidemic investigation for a total of 1 million residents in three types of target customer groups (time and space accompanying, key areas, and inter-provincial roaming) to improve the anti-epidemic Work efficiency.

The above content refers to Baidu Encyclopedia - 120