It is convenient for the spring breeze to blow Qiongdao Hainan and play "strong tax voice"

It is convenient for the spring breeze to blow Qiongdao Hainan and play "strong tax voice"

Yi Labao stood on the wall, posters were posted in an orderly way, brochures were placed neatly ... Walking into the tax halls of tax bureaus in cities and counties of Hainan Province, the elements of "Spring Breeze Convenience Tax Action" (hereinafter referred to as "Spring Breeze Action") can be seen everywhere.

This year is the tenth year of "Spring Breeze Facilitating Tax Action". Focusing on the theme of "doing a good job in benefiting the people and serving modernization", Hainan's tax system focuses on taxpayers' urgent difficulties and worries, and launches the first batch of 20 measures to benefit the people from six aspects, including improving the quality of appeal response, improving the efficiency of policy implementation, improving fine service files, intelligently speeding up tax collection, streamlining process upgrading, and standardizing law enforcement, so as to strive to make tax collection for the convenience of the people blow the whole island.

Take various measures at the same time

Policy-oriented "Steady Operation of Enterprises"

"Last year, I received the tax support policy and dividend list pushed by the tax department at the Electronic Taxation Bureau, and enjoyed the tax benefits in time. Action Spring Breeze is really great. " The accountant of Hainan Jiuheng Trading Co., Ltd. couldn't help feeling after seeing the poster of "Spring Breeze Action" in the tax service hall of Longhua District Taxation Bureau of Haikou City. Printing the results of last year's "Spring Breeze Action" into posters is an idea of Haikou Taxation.

In order to do a good job in this year's "Spring Breeze Action", Hainan tax authorities have adopted a combination of "covering" extensive publicity and "dropper" precise publicity, and transformed the contents of "Spring Breeze Action" into easy-to-understand forms such as pictures, charts, tax news bulletins and micro-lesson videos. And create a "three-dimensional" publicity pattern through WeChat group forwarding, tax hall display, consultation telephone voice publicity and other channels, thus improving the "spring breeze".

Haikou City Taxation Bureau publicized the convenience measures and effects of "Spring Breeze Action" in three stages. Sanya City Taxation Bureau simultaneously publicized the convenience tax measures and the "very satisfied" goal by setting up color ring tones in the hotline of the small call center, setting up thank-you words in the WeChat group of tax enterprises, and making tax surroundings.

Building a communication platform between tax authorities and enterprises in the form of "coffee salon" is an innovative measure of Hainan Provincial Taxation Bureau in this "Spring Breeze Action".

According to the person in charge of the Tax Service Department of Hainan Provincial Taxation Bureau, the "Coffee Salon" is mainly to create a benign platform for dialogue between government and enterprises for market players, so that tax authorities can understand the needs of enterprises and better serve them.

"Hainan Taxation takes the' coffee salon' as the carrier to build a communication platform between tax authorities and enterprises, which is of great help to promote the relationship between government and enterprises and fully release the vitality of the market." The person in charge of the relevant department of the Propaganda Department of Hainan Provincial Party Committee said.

City and county tax bureaus also fully tap local characteristics and bring forth new ideas, such as "Daddy Tea Time" in Wenchang Taxation and "Tax Enterprise Salon Talking about Spring Breeze" in Dongfang Taxation, aiming at providing refined, precise and personalized tax policy publicity and guidance for enterprises.

Efficient service

Tax experience "spring breeze"

"High-quality service is rigorous and efficient, earnest and enthusiastic." Hainan Xindong Technology Co., Ltd. (hereinafter referred to as "Xindong Technology Company") sent a banner to the first tax branch of Wenchang Municipal Taxation Bureau, praising the staff of the bureau for their fine and efficient service.

It is understood that Jidong Technology Company signed an asset restructuring agreement with another company, involving the transfer of real estate, which originally took a long time. Taxpayers are anxious to return to their hometown, and staff work overtime to handle tax-related business. After the completion of the business, the parties got a new real estate license within one week.

Taxpayers have the final say on whether the tax experience is good or not. Since the beginning of this year, Hainan tax authorities have continuously expanded the innovation of tax service, continued to carry out activities such as asking questions, asking questions, and "taking the process", and timely optimized the appeal response mechanism, gradually improved the closed loop of "experience-suggestion-rectification-feedback-evaluation" service promotion, changed the passive acceptance problem into active collection of appeals, and deeply understood and focused on solving the difficulties and pain points that bound tax officials to promote service work.

"I have been an accountant for more than ten years, and I am deeply touched by the update iteration of the tax system. That day, I got the reservation number with my mobile phone. I think the interface is a bit complicated. And the tax authorities, the interface for number selection was soon improved. This feeling of being valued is the real sense of gain. " Talking about what impressed me the most in my tax experience, the financial director of Qiongzhong Huaying Financial Management Consulting Co., Ltd. said.

In addition, Hainan tax authorities will strive to build a "five-minute tax service hall" and strive to further reduce taxpayers' time in the hall.

"Over the years, the' Spring Breeze Action for Convenient Taxation' has started from the needs, expectations and urgency of taxpayers, and personalized services such as policy push, consultation and guidance, and tax publicity have brought warmth to enterprises." Deputy to the National People's Congress and Director of the Logistics Department of the Administrative Logistics Department of Zheng Da Hainan Xinglong Coffee Industry Development Co., Ltd. said.

Collaborative linkage

Tax credit "get twice the result with half the effort"

"The tax credit has become our best guarantee. This loan is very valuable to us, which not only relieves the financial pressure, but also enhances our confidence in development. Thanks to the country's good policies and the intimate service of the tax authorities! " The financial controller of Crocodile Jane Company said with emotion.

Hainan Crocodile Industry Technology Co., Ltd. (hereinafter referred to as "Crocodile Company") is a small and medium-sized enterprise that produces and sells crocodile products, and belongs to a B-level enterprise with tax credit. Affected by last year's epidemic, the market demand decreased, the sales volume decreased, and the liquidity gap of enterprises became larger and larger.

After learning about the difficulties of the enterprise in the telephone interview, Dongfang Taxation Bureau contacted Dongfang Branch of China Construction Bank in time to help the enterprise apply for a loan of 2.56 million yuan.

According to reports, Hainan tax system has joined hands with a number of banking financial institutions to deepen the "interaction between banks and taxes", help honest business enterprises to convert tax credit into credit credit, and strive to solve the long-standing problems that plague the development of enterprises, such as financing difficulties and slow capital turnover. According to statistics, 2 Hainan tax authorities helped 65.438+0.9 million small and medium-sized enterprises to handle bank tax loans of 4.69 billion yuan.

Converting the "credit" of enterprise financing into "loan" is only a microcosm of the application of tax credit by Hainan market participants. Hainan tax authorities continue to expand the application scenarios of tax credit and improve the social influence of tax credit evaluation results. Take Sanya Taxation Bureau as an example. Since last year, the green channel for A-level taxpayers has been piloted in the field of government services. The tax authorities will push the list of A-level taxpayers (including individual industrial and commercial households) to Sanya Municipal Affairs Center, and A-level taxpayers can enjoy the "special service" and "green channel" incentive service measures when handling other government affairs in Sanya Municipal Affairs Center.

Exploring the implementation of "tax credit code" is an important measure of this year's "Spring Breeze Convenience Tax Action". The tax authorities embed enterprise credit information into the "codebook" applet, which is convenient for enterprises to use tax credit information in various tax scenarios.

The spring breeze of tax benefits people is strong, and service optimization is singing all the way. The Party Secretary and Director of State Taxation Administration of The People's Republic of China Hainan Provincial Taxation Bureau said that Hainan's taxation department will conscientiously implement the spirit of the 20th Party Congress, continue to adhere to the problem orientation, focus on taxation to optimize the business environment, take the initiative to pay attention to taxpayers' "urgent difficulties and worries", respond to demands in a timely manner, strive to improve taxpayers' satisfaction, better serve the development of enterprises, and help Hainan build a free trade port with "strong taxation voice".