Annual work summary, stationmaster of gas station.

This year will soon leave us, so as a gas station manager, you will have a lot of experience in this year's work! The following is "annual work summary, the stationmaster of gas station" compiled by me for everyone, for reference only, and you are welcome to read it. Annual work summary, the stationmaster of the gas station (1)

At the beginning of 2xx, I was transferred to the position of stationmaster of the gas station according to the company's requirements. With the correct guidance and help of the superior leaders and the concerted efforts of the whole station staff, as of xx month, our station * * * sold xxx tons of refined oil, completing xx% of the annual task, which was xx% less than last year. Non-oil products * * * sold xxx yuan, an increase of xx% compared with last year, and 33 IC cards were issued. Now, all aspects of the operation and management in the past year are reported as follows: < P > 1. Do a good job in the operation < P > In 2xx, I stood on the brand image of China Petrochemical with high quality and sufficient quantity, and under the correct management of the station leaders, closely focused on the company's marketing strategy, and the gas station was moved by enthusiastic service. During the spring ploughing season, the station conducted market research on spring ploughing oil supply in advance, went to xx to inquire about customers' needs, distributed leaflets of "Spring ploughing benefiting farmers", and made oil blending in advance according to the actual situation, which effectively controlled the sales rhythm, ensured the stable supply of spring ploughing oil, and brought sales promotion and customers' praise to the station.

at the same time, every employee in the launch station shouted the slogan that everyone is a salesman, and in his spare time, he did not forget to promote oil products, and mobilized every employee to explore potential customers, establish customer files, classify them according to customer consumption, and maintain old customers and attract new customers. On the occasion of the launch of IC cards, every employee in the station actively publicized the preferential policies of IC cards to customers, increased the amount of cards issued, and won bonuses for employees and increased their income.

Second, do a good job in safety education and safety management

Gas stations deal in dangerous chemicals, which can be said that safety is the most important. In this year, the safety education of new employees in the station is particularly important. Employees' weak safety awareness and incorrect operation may lead to catastrophe. In enhancing employees' safety awareness, they often implement the "Seven Thoughts, Seven Don 'ts" and "Nine Prohibitions on Site" to enable employees to develop well in their work.

Check frequently, make rectification, eliminate hidden dangers, check the safety during daily shift change, and deal with leakage in the fuel gun, tanker or metering hole in time, thus eliminating all kinds of hidden dangers; In addition, the maintenance of fire safety equipment and facilities in the station is also very important. From the maintenance of equipment and facilities, we should pay attention to maintenance, maintenance and prevention, and do all kinds of safety work well, focusing on fire prevention, anti-static, lightning protection, flood control, antifreeze and robbery prevention.

Third, do a good job in quantity and quality management

Adhere to the "ten-step method" to unload oil, carefully check the number and quantity of incoming oil, avoid "leakage", measure the inventory quantity and temperature every day, and conduct self-calibration of the tanker every month to ensure the accuracy of the tanker. In short, strengthen metering management, clarify the responsibilities of the metering staff, find and analyze the problems immediately, and establish and improve the metering and analysis system, and strive to ensure that the oil will be

IV. Shortcomings in the work

1. The business strategy in the station is not clear and flexible, which fails to give full play to geographical advantages and achieve business targets.

2. The unstable workforce has brought some negative impacts on the service work.

3. Employees' awareness of standardized service needs to be improved.

4. the maintenance of facilities and equipment is still not in place.

5. The sanitary cleaning in the station is not timely enough, and there is a sanitary corner.

V. Next Work Plan

In the remaining month, actively contact customers to sell refined oil products, issue IC cards and sell non-oil products, strive to achieve business targets, strengthen management and supervision in the station, standardize and meticulous requirements on housekeeping, environmental sanitation, accounts and various records, timely clean up and improve the appearance of the station, strengthen quality management and safety management, and unite employees, care for employees and take people as the basis. Annual work summary, the stationmaster of gas station (2)

It's been almost x years since I entered the gas station industry. I have come from refueling staff, metering staff to stationmaster step by step, from which I have initially accumulated some work experience, especially after several trainings by China Petrochemical Company, which has made my ideological quality have made a qualitative leap. China Petrochemical's standardized service, advanced management, neat station appearance, harmonious and efficient team have inspired me deeply and given me a basic outline for future work. To sum up, there are mainly the following ideas;

1. Grasp the implementation

As a grass-roots manager, we should publicize the spirit of instructions from our superiors at the grass-roots level, resolutely implement them, complete the indicators and tasks assigned by our superiors with good quality and quantity, and feed back the problems of gas stations to the upper level in time. It is necessary to constantly summarize the work of gas stations, and often inform employees of these situations to boost morale and promote oil sales.

2. Grasping sales

1. We should thoroughly study the characteristics of customer demand in the local oil market, conduct in-depth investigation and rational analysis of the market, constantly seize market opportunities and expand oil sales.

one is a fixed customer base. This group is a "hardcore" partner of gas stations. They are voluntary propagandists and supernumerary marketers of gas stations, which play a certain role in spreading the image of gas stations. Therefore, for fixed customer groups, we should communicate regularly to understand the situation, and communicate frequently to improve services, enhance understanding, promote friendship and consolidate cooperation.

the second is the scattered customer base. Although they are not regular customers, they deserve special attention. Because only by caring about their interests and touching them with enthusiastic service can they gradually become frequent customers of gas stations and develop from retail investors who refuel sporadically into new regular customers.

the third is to increase customer base. With the increase of private cars and commercial vehicles, this customer base is expanding every day. This group has an urgent need for consultation and refueling, and needs the patient guidance, enthusiastic help and sincere service of the refueling staff. Once they recognize your products and services, they are likely to become regular customers, which is of great benefit to improving the economic benefits of gas stations.

the fourth is the potential customer base. This is a customer group that is not easy to see. They pass by the gas station today and may come here to refuel tomorrow. Maybe they don't refuel, but it may affect the choice of family, colleagues and friends. Therefore, to win this group, we must first ensure a clean and tidy appearance, warm and standardized service, and make the service praised by the whole society and win everyone's satisfaction.

2. deeply study the advantages and disadvantages of competitors, make clear their main competitors, understand their main marketing strategies, make an in-depth investigation and rational analysis of the market, formulate detailed and specific implementation plans, formulate targeted marketing strategies, learn from each other's strengths, constantly seize market opportunities, expand oil sales, and effectively do a good job in terminal sales.

3. Fully combine the quality advantages, brand advantages, management advantages and service advantages of petrochemical brands to shape their own unique advantages to better meet consumer demand.

first, vertical innovation, digging and deepening the existing market, and actively exploring new markets to comprehensively improve the market penetration rate of oil products.

second, horizontal innovation, paying attention to and developing non-oil products business, actively guiding consumption, activating the oil products business of gas stations with the non-oil products business of convenience stores, and realizing the mutual promotion of the two businesses.

Third, pay attention to management

First, standardize operation and service, and operate according to standards and procedures, which can not only ensure safe operation, but also establish a good corporate image.

Second, it's a demonstration role. Only by doing a good job can we better guide other employees on the station and manage them well. First of all, we should become a role model for work, clean up, guide vehicles, raise guns and refuel ... Everything can be done, and set a good example for employees to learn. In the long run, we can drive employees to gradually develop good habits.

Third, people-oriented. We should always care about employees' health, life and family, and cultivate feelings with employees. Only by establishing sincere feelings with employees can we fully mobilize the enthusiasm of employees. Then the management effect will be significantly improved.

Fourth, safety first, strict safety management, strict operating procedures, diligent inspection, timely handling and timely reporting, firmly establish the idea of safety first, and we must do safety management in depth, detail and implement it.

Fourth, the main working methods

First, relying on the backbone, promoting democracy, unifying thoughts and acting in concert.

Second, give full play to the leading role. "It's better to make a show than to shout at the top of your voice." Whatever you advocate or ask employees to do, you should take the lead and do it well, so as to be convincing and appealing.

as a grass-roots manager, in addition to the above immature ideas, I will continue to improve and improve in my future work. First of all, I must be strict with myself, be fair and honest, seek truth from facts, have the overall situation concept, have a strong sense of professionalism, responsibility, enterprising spirit and hard work.

Always remember my responsibilities, establish the idea of standing at home, and go all out with a high degree of professionalism and responsibility. Study hard and constantly improve business ability, marketing ability, decision-making ability, management ability and organization and coordination ability.

I believe that it is not difficult to be an excellent grass-roots manager. What is difficult is persistence. What is difficult is to operate and manage with care for a long time. Taking the refined oil sales of China Petrochemical as my own business, the goal of being an excellent grass-roots manager will not be far away. Annual work summary (3), the stationmaster of the gas station

With the active efforts and close cooperation of all our staff in the past 2xx years, the station appearance, standardized service and staff quality of the gas station have been greatly improved, and the comprehensive level has been comprehensively improved. In the past year, with the correct leadership and strong support of the superior company, with the focus on strengthening internal management and casting boutique stations, with the focus on reducing costs and expenses, and with the aim of ensuring no hidden dangers in the safe production of gas stations, the sales tasks of gasoline and diesel, small packaging of lubricating oil and non-oil issued by the superior were completed, the management level of gas stations was greatly improved, and various tasks assigned by the superior were completed. I will now report my work for the year as follows:

1. Operation

This year, the company strengthened the management of quantity and quality of gas stations, purchased oil products in a unified way, implemented the density in a unified way, and strictly controlled the quantity and quality, which provided a good guarantee for the operation of gas stations and also established the brand image of Sinopec with high quality and quantity.

in the year of 2xx, on the basis of the company's quality assurance, we actively engaged in exploring the market, and tried our best to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions to make them become long-term refueling customers of our station, as well as buses from Xiagu to Yanduhe, because the quality of our oil products is guaranteed, and when the oil products are tight, they can ensure the normal use of oil for their vehicles. They are also loyal customers of our station.

second, strengthen the cultivation of employees' literacy and create first-class service quality

1. carry out the activities of "comparing, learning, catching up, helping and surpassing" in the station. Organize employees to study political theory, conscientiously implement the meeting spirit of rectifying discipline style, correct work attitude, improve discipline style and promote good work. It is better than professionalism in work and excellent skills in technical operation, which can reflect the outlook on life, values and world outlook. Only in this way can we have enthusiastic service quality and establish the idea of serving the people wholeheartedly. In order to improve the professional quality of employees, the form of on-the-job training, training, communication, summary and improvement is adopted, which improves the post skills and comprehensive quality of each employee.

2. Carry out work style rectification activities: According to the spirit of the company meeting, our station has carefully arranged and arranged, organized study, hung one banner and posted two slogans, so as to improve the standardized management level of our station and enhance its own value in the process.

3. Safety management

1. While ensuring safe production, I educate employees on safety ideas and strengthen their sense of safety responsibility. Safety is the first. The first is to be safe and strengthen employee safety training. Make employees understand and learn safety, and then I want safety, implement the post responsibility system, strengthen post training, and strengthen management. Be familiar with the top ten job bans, put an end to all kinds of accidents, strengthen all kinds of pre-plan drills, and make sure that you can fight when you come, and you can't win when you fight, and deal with all unsafe hidden dangers in the bud.

2, adhere to the system of leadership on duty. The stationmaster shall arrive at his post every day, and the supervisor shall be responsible for handling the safety, sales, hygiene, refined oil such as warehouse, and strictly auditing and managing cash and bills. Post personnel are not allowed to smoke in their work, and they are not allowed to leave without leave. They can only leave after going through the handover formalities at the end of work.

3. Organize the safety inspection of tankers, refueling guns, oil tanks and other equipment once a week, and implement remedial measures for hidden dangers to ensure the safety in the station and unimpeded sales.

4. implement the safety work every working day, and make "prevention first, combining prevention with elimination" for the safety management of on-site operation, safety management of equipment and facilities and safety inspection, so that the safety work can achieve the expected purpose.

IV. Service

1. From the perspective of on-site service level, our service level of refueling is constantly improving. On-site service can achieve car-to-person arrival, and the service is based on "smiling service, warm service and fast service". Strictly use the "eight steps to refuel". Close the distance with every driver in the service, so that they feel a little warm after being tired all the way, and maybe there is a repeat customer inadvertently. We should keep in mind the idea that "the customer is God" is a relative and a friend. Doing practical things in service moves every customer. As the saying goes, "No pains, no gains", to help customers. Enterprise development is not a person's business. As long as we in Qi Xin work together to seriously implement the company's various management policies, our enterprises can sprout and thrive in the sun like seeds.

five, grasp the station appearance management, do a good job in the staff's ideological work

environmental sanitation is a constant and unremitting work. The practice of our station is to hand over the sanitation every morning before the handover, and the successor will inspect and accept the sanitation, and solve the problems on the spot when found.

six, 2xx year work plan and work arrangement

2xx year sales we focus on several major customers. 1. White phosphorus rock power station 2. Road construction project 3. Passenger cars and trucks to ensure the smooth completion of the annual sales task. For non-oil sales and small oil packaging, we should start early, arrange early, implement early, seize the opportunity, expand publicity and ensure the completion of the task. Do a good job of station capacity, appearance and environmental sanitation. Safety is the most important task for us next year, so we should educate our employees to learn and use fire fighting knowledge well. Do a good job in various pre-plan drills such as anti-theft and anti-robbery, fire fighting, etc., and really solve the problem in the bud, so that safety can escort enterprises to increase efficiency.

the year of 2xx will soon pass, and the pace of the new year is getting closer and closer to us. Let's look forward to the future and cut through the difficulties.