Deeds of the May 4th Youth Medal in Banking Industry

Deeds of the May 4th Youth Medal in Banking Industry

In daily study, work or life, there are still many places where deeds are used. Deeds can play a role in guiding good atmosphere, promoting work and encouraging backwardness. What problems should we pay attention to when planning a story? The following is the deeds of the May 4th Youth Medal in the banking industry that I compiled for you, hoping to help you.

1 Since I joined the work this year, I have been strict with myself, always adhering to the service concept of "thinking about the needs of customers, worrying about their needs, and excluding their worries", starting from every little thing, working diligently in ordinary posts, constantly enriching my business knowledge, improving my business skills, and applying my hard work and wisdom to myself.

When I first started working, I saw that the branch was busy, which often led to long queues of customers. I feel that the burden on me is not light, and I am determined to learn my business well as soon as possible and master the knowledge of fast, accurate and thoughtful service. So I go to work during the day and go home at night to learn the rules and regulations and service rules by heart, and practice counting money and microcomputer operation. After hard work, an individual industrial and commercial household once took hundreds of thousands of messy money to the branch for deposit. I devoted myself to sorting out and counting the bundles quickly, and soon told the customers the exact figures, and the customers praised me again and again. After a while, this customer transferred his savings in other banks to our bank. This incident made me deeply realize that only by establishing the lifelong learning concept of "learning while working, learning while working", striving to strengthen self-learning, honing excellent skills and improving my own quality can we provide efficient and high-quality services to customers. After that, I took the lead in learning in time, mastered the system and business requirements, understood every detail, persisted in learning while practicing, humbly learned from colleagues who were more capable than myself, and strived to be comprehensive in technology and proficient in business, constantly broadening my horizons and improving my overall quality.

With the implementation of standardized services in banks, higher requirements are put forward for bank tellers, who not only need to have comprehensive professional qualities, but also need to be able to provide customers with high-quality, personalized and emotional services, and also need to have a keen sense of smell in order to capture all aspects of information in time. At work, based on the service promise of "enthusiasm, courtesy and speed", I can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. At ordinary times, I always arrive at my post ahead of time, scrambling to do a good job in housekeeping, serving the customers with full enthusiasm according to the requirements of standardized, civilized and high-quality services of provincial and municipal branches, and trying my best to persuade, patiently explain and be moved by the true feelings, so as to make every customer happy. Hard work pays off. In January this year, I returned 20 credit cards, which not only completed the task, but also received rewards from my superiors. In addition, online banking, telephone banking, mobile phone wap, bank wealth management gold card and U shield all exceeded their annual tasks.

Achievements can only explain the past, not the future. I have no reason to be complacent and have no time to rest in place. The new year has come, and I will use my brilliant youth to ignite the passion of everyone around me and inspire my colleagues to make more outstanding contributions to the development of the branch business.

The deeds of the May 4th Youth Medal in Banking II. Lv Meng, female, bachelor degree, junior professional title, is currently a high cabinet teller in Yanggu Zhanqian Street Sub-branch. Since he joined the work in July, 20 12, he has been full of enthusiasm for the banking industry, worked hard day after day for several years, and made extraordinary achievements in his ordinary post.

First, pay attention to study, strengthen yourself and strive to improve the ideological level and professional quality.

In recent years, the new working environment and brand-new business have made her deeply realize that only by establishing the lifelong learning concept of "learning while working", striving to strengthen her own learning, honing her excellent skills and improving her own quality can she provide efficient and high-quality services to her customers. As a young employee, Lv Meng always puts business study and knowledge reserve in the first place. As long as it is a bank's business, she takes the lead in learning in time, mastering the system and business requirements, and being familiar with every detail. She insists on learning and practicing, striving for comprehensive skills and proficiency in business, constantly broadening her horizons and improving her comprehensive quality. With a rigorous, meticulous and responsible working attitude, she humbly learns from her colleagues who are more capable than herself. With a solid banking foundation and a comprehensive understanding of banking business, she handles all kinds of things in a timely and accurate manner. She has been highly recognized by all the staff for her perseverance, hard-working spirit and excellent work performance. For a long time, Lu Meng has continuously strengthened political study, improved his ideological understanding and actively moved closer to the party organization. Under the tempering in all aspects, she gradually changed from an ordinary bank employee to a female employee of Agricultural Bank of China in the new century with good political and ideological quality, strong professional work ability and high cultural level.

Second, honesty and diligence.

With the deepening of the reform of Agricultural Bank of China and the implementation of standardized services, higher requirements are put forward for the front-line tellers of the bank, which not only need to have comprehensive professional qualities, but also need to provide customers with high-quality, personalized and emotional high-level services, and also need to have a keen sense of smell in order to capture all aspects of information in time. Based on the service commitment of "enthusiasm, courtesy and quickness", she can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. At work, she has the overall situation concept, strong sense of teamwork and good coordination. She focuses on departmental work rather than individualism. As long as she does not violate the internal control system, she can be serious and responsible, work hard and complain, and there has never been a phenomenon of buck passing. When the bank organizes various activities and needs staff to be on duty, she always asks to be on duty, gives the opportunity to others, insists on doing a good job on duty, and handles relevant affairs in time and uploads them.

Third, warm service and win customers in good faith.

In the long-term front-line service work, Lv Meng always insists on treating customers as relatives, providing customers with all-round, thoughtful, convenient and efficient services, and winning the respect and trust of customers with his sincere service. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. Usually, I always arrive at my post ahead of schedule, and strive to do a good job in housekeeping. According to the requirements of standardized, civilized and high-quality services in provincial and municipal branches, I am conscientious, diligent and strict in "three-tone" services, and I welcome every customer who comes to handle business with full enthusiasm. I never contradict some customers with bad attitudes, but try to make every customer happy with words, patient explanations and true feelings.

It is precisely because of the strict requirements of the Agricultural Development Bank Staff Code that everything is work-oriented, hard-working, conscientious and conscientious, and has won many honors from the organization.

The deeds of the May 4th Youth Medal in the banking industry III. In daily work, Star City Savings Office always takes customers as the center, and lobby managers, financial managers, personal business consultants and tellers actively cooperate. Quick-sighted and sweet-mouthed, quickly divert customers, observe words and deeds, and effectively distinguish whether customers are urgent or slow; Timely guide customers to fill in single station, self-service equipment, ATM and accounting office; Calm the customer's mood when waiting too long.

In the process of serving middle-aged and elderly customers, in addition to business, we will also take extra care of those uncles and aunts. Patience is essential for serving the elderly. Every teller will patiently explain various businesses and products and avoid saying some technical terms. For example, 10% is usually interpreted as: deposit 10,000 yuan, how much you can get normally, and how much you earn after floating. In addition, repeat it several times if you don't understand it once.

Once the teller Xiao Wang repeatedly called the customer twice, and asked him many times through the microphone, but he did not get an answer. He thought that the customer had left the outlet and asked the next customer to handle the business. Just as I raised my hand, an old man rushed over angrily: "Why didn't you call me?" It turns out that he is the customer who just dialed the number. Before Xiao Wang could make a sound, another old man sitting at the waiting table corrected loudly: "The little girl called you several times, but you didn't come by yourself." Others immediately echoed. The numbered old man blushed instantly, revealing embarrassment. At this time, Xiao Wang said softly, "Don't worry, Grandpa, wait a minute. I'll help you when I finish what I'm doing!" " "Later, after Xiao Wang handled the business for him, the old man was particularly embarrassed to say," Girl, I'm sorry, I didn't hear you clearly just now! " "

Maybe it's too hot outside, so some customers feel anxious, maybe they are old, and some customers' hearing is really not very good, but in CCB and Star City, these are not problems. With more understanding and patience, we can become friends with customers and feel a warmth in our ordinary work and life.

;