What are the responsibilities of operations supervision?

Responsibilities of the Operation Supervision Department

(2006-3-30 15:03:34)

1. 0 Purpose:

In order to strengthen the management of various signs in supermarkets, standardize the use of various signs, and give full play to the role of various signs, these management regulations are specially formulated.

2.0 Scope of application: Applicable to all departments of the company.

3.0 Related documents

4.0 Glossary of terms

4.1 Labels in supermarkets are divided into supermarket announcements and product descriptions. Category.

4.2 Supermarket announcements: Announcements that inform customers about the supermarket’s business content, work processes, and corporate culture.

4.2.1 Store Announcements: Notices hung in the store that are closely related to customers.

A． Customer Instructions: Notices that clearly inform customers of relevant supermarket service contents, operating procedures, etc. Includes:

a. Introduction to the supermarket

b. Company logo

c. Business purpose

d. Service concept

e. Business hours

f. Supermarket services

g. Supermarket shopping instructions

h. Customer bag storage instructions

i. Instructions for customers to return and exchange goods

j. Instructions for issuing gifts

k. Instructions for applying for membership cards

l. Instructions for handling group purchasing business

m. Bulk shopping delivery instructions

n. Other customer instructions

B. Customer reminder category: signs that remind customers of the correct supermarket direction and safe shopping. Including:

a. Customer service department signs: customer service desk, return and exchange office, gift distribution office, package storage office, membership card processing office, group purchase reception office.

b. Entrance and exit instructions

c. Direction instructions

d. "Be careful" at the stairway

e. "Be careful on the road" "Slip" signs

f. Fire and safety signs

4.2.2 Office area announcements: Hanging in the office area to communicate with supermarket employees, suppliers and other visitors closely related notices. Including:

A. Internal publicity:

a. Company logo

b. Business purpose

c. Service concept

d. Corporate slogan

e. Working hours

f. Bulletin board (various evaluations, announcements, etc.)

B. External announcements:

a. Supplier waiting room: operation flow chart of each department in the supermarket

b. Supplier negotiation room: anti-bribery slogans

c. Settlement Center: Supplier Checkout Instructions

4.3 Product Description Category: Inform customers of product-related promotional notices. Including:

4.3.1 Product area description: Notice describing the product distribution area, including:

A. The layout of the supermarket located at the customer service desk.

B． Product area description above each product area, such as: fresh food area.

C. Product classification description above each product category, such as: frozen and refrigerated food.

4.3.2 POP category: Notices informing customers of relevant promotional information, including:

A. Large posters (large billboards): Mainly hung and placed in front of the supermarket or at the entrance to inform the supermarket of upcoming or ongoing large-scale theme events.

B． Theme poster category: Inform customers of upcoming or ongoing theme activities in the supermarket.

C. Special offer poster category: inform customers of clear special offer information on promotional products.

It is the main POP, usually hanging above promotional products.

D. Flag posters: including square flags and triangular flags, they mainly serve to embellish the store and set off the atmosphere.

4.3.3 Product description category:

A. Product Category Description Card: A promotional card that provides special descriptions of special products to attract customers to purchase. They are usually placed on the shelves next to the products. Including:

a. New products;

b. Imported products;

c. Recommended products;

d. Free brands;

e. Advertising products;

f. Special offers;

g. Limited time products;

h. Shocking products;

i. Clearance items.

B. Product introduction category: Introduce the functions of special products so that customers can be interested in shopping based on a full understanding of the products. Usually placed next to the products, including:

a. Function introduction cards for special department store products;

b. Product introductions for fresh products, including text descriptions, nutritional introductions, and pictures .

c. Special introduction of other products.

C. Product sales description category:

a. Temporarily out of stock card: Description for products that are temporarily out of stock but not in a deleted state. Price tag tape placed on shelves of out-of-stock items.

4.3.4 Price tag category: Notices explaining product price information, including:

A. Price tag: A price tag that explains the price of the product and other factors. It is usually placed on the shelf price tag strip under the product. The price tag includes the following contents:

a. Supermarket name;

b. Supermarket logo;

c. Product number;

d . Product description (product name);

e. Specifications;

f. Origin;

g. Grade;

h. Sales Unit;

i. Barcode (in-store code);

j. Price bureau supervision words;

k. Price;

l . Display layout (if possible);

B. Price tags can be divided into normal product price tags and special product price tags according to the different prices of the products. The content of the two is the same, and they are usually distinguished by color. The price tags of special offers are usually red or yellow.

C. In order to maintain the uniformity of price tags, price tags should be printed uniformly by the computer department.

D. Special offer POP: A poster that informs customers of clear special offers for promotional products. It is larger and more eye-catching than the price tags. It is usually hung above the promotional products and used on end shelves and piles.