What are the convenient service facilities of banks?

Abstract: With the continuous improvement of people’s living standards, the masses have more and more extensive demands for various services. In response to the various needs of the masses, the banking industry continues to increase the number of services that benefit and facilitate the people. The measures have brought convenience to the people. So, what are the convenient service facilities of banks? Let's join the editor to learn about the bank's convenient service measures, so that you can deeply experience the heart-warming convenience of bank services. What are the convenient service facilities of banks?

1. Prepare rest areas and hot water for customers to drink and rest, and provide free Internet. These are currently prepared by most banks and also allow customers to Real benefits were obtained and real warmth was reflected.

2. Set up a special information platform to answer customers’ related questions. You can set up an elderly platform. For those elderly people who cannot write, cannot see clearly or cannot do business, you can use The staff helps throughout the process, so that no time is wasted and the elderly feel warm.

3. Banks can prepare some books, newspapers and magazines for customers to read. During the long wait, they can read books and newspapers, which will not make them so anxious. At the same time, they can also learn knowledge and also It's like killing two birds with one stone.

4. A special maternity and infant room can be set up to facilitate pregnant women and babies to rest and feed. There should be some items commonly used by pregnant and infants in it for their convenience. Pregnant women and infants are vulnerable groups, and they need Help and provide warmth.

5. Set up barrier-free passages for disabled people, set up places for children to play, and add some small weight loss and fitness equipment so that the elderly can read newspapers, children play, and obese people can experience fitness. This kind of waiting will not only not be boring, but also full of fun.

6. If conditions permit, banks can also configure bathrooms and prepare some daily necessities, such as umbrellas, sewing needles, pumps, mirrors, etc. If customers need it, they can try it out for free.

Content of barrier-free banking facilities and services

1. Gradually improve the barrier-free transformation of online banking, telephone banking, self-service equipment and other channels, and provide humanized electronic financial services.

2. Visually impaired customers are allowed to bring registered, certified, identifiable and working guide dogs into and out of bank branches to handle business. Branch staff should properly provide reception and ensure the normal business order of the branch.

3. Set up business introductions and guides for the blind in business outlets where conditions permit or where there is actual need.

Measures for the management of convenience services in bank business halls

1. Convenience services:

Free provision: bicycle rubber, poncho, fuse, ten drops of human elixir, and umbrella rack;

Instant loan: reading glasses, steam pump, daily sewing kit, wire cutters, wire cutters, umbrellas;

Paid service: magnetic card phone.

(1) Convenience services are managed by dedicated personnel, who are responsible for checking whether the items in the convenience services are complete and checking once a day. If there are any deficiencies, they should be replenished as soon as possible.

(2) Convenience services should be recorded in the record book, paid services should have clear accounts, and be handed over to relevant departments in a timely manner.

(3) When borrowing an umbrella, a deposit of 30 yuan is temporarily charged, and an IOU is issued at the same time. When the customer returns the umbrella with the IOU, the deposit will be refunded.

(4) Check and ensure that umbrellas and umbrella stands are in good condition and arranged neatly.

2. Water dispenser management:

(1) The water dispenser is managed by a dedicated person who is responsible for checking the usage of the water dispenser and turning off the power after get off work every day.

(2) When checking the use of drinking water, you must also check the use of drinking cups, be responsible for handling the procedures for receiving drinking cups, and ensure the normal supply of drinking cups.

(3) Keep drinking cups and utensils clean and hygienic.

4. Service awareness should be improved, including etiquette issues such as dress, mental outlook, service attitude, courtesy, etc., and regular etiquette training should be participated.

5. We must provide different services for different customers, and be good at providing differentiated services to VIP customers, but we must not make other customers feel discriminated against. In this regard, it mainly depends on the observation ability and coordination ability of the lobby manager

6. The bank lobby should be kept clean and tidy, and the equipment decoration should be coordinated and comfortable. It is equipped with chairs, rest areas and other convenience facilities for the convenience of customers