Sample service commitment letter, how to write the format and content of the service commitment letter

Sample service commitment letter, how to write the format and content of the service commitment letter

About the complete service commitment letter for bidding

Example 1

To: _____________(tenderer)

Our company ************ has the relevant information in the bidding document of ******** (name of project) The substantive content such as construction period, bid validity period, quality requirements, technical standards and requirements, bidding scope, bid cancellation conditions, special commitments and conditions unacceptable to the bidder are fully responsive. If our company can win the bid in this competitive negotiation, our company solemnly promises the following:

1. If our company wins the bid, we guarantee to complete the project with quality and quantity.

2. During construction, our company will strictly comply with the commitments in the bidding documents and contracts.

3. We shall be responsible for any losses caused by temporary water outages, power outages, work stoppages, or delays at the construction site due to our faults.

Plenipotentiary (Signature):

****year**month**day

Example 2

To: _________ (Tenderer)

In the service process of our unit, we will strictly implement the relevant laws and regulations of the country, respect and implement Party A’s opinions, safeguard Party A’s interests, strictly control quality, and Providing quality services to Party A is our work goal.

Our company is based on thinking about Party A’s thoughts and worrying about Party A’s concerns. During the project service process, we will work closely with Party A to provide full-process and all-round services anytime and anywhere to ensure the smooth progress of all work. The specific measures are as follows:

(1) Establish a special design team with dedicated personnel responsible for this project.

(2) Strictly implement the national specifications and local regulations, and implement the quality requirements of the design life-long responsibility system.

Commitment unit (seal):

Legal representative (seal or signature):

Date: year, month, day

Example 3

Our company solemnly commits to this design project as follows:

1. On the premise of complying with national laws, regulations, design specifications, procedures, and relevant standards, we will follow the principle of owner supremacy. , respect the requirements and suggestions put forward by the owners. We will provide Party A with full and comprehensive design services in this project.

2. The design depth of the design documents meets the contract requirements and complies with relevant national standards.

3. Actively cooperate with Party A to handle the relevant approval procedures, design disclosure and on-site services for this project.

4. The design plan is fully demonstrated and the calculation results are complete and reliable. Ensure the safety, economy and implementability of the project.

5. Submit design results in a timely, accurate and complete manner to ensure the smooth progress of the project.

Bidder: China ***** Design and Research Institute Co., Ltd. Bidder representative:

Date: February 3, 20XX

Example 4

If our company can win the bid in this competitive negotiation, our company will make the following commitments:

First, coordinate management measures with branch outlets and self-service bank management departments

After winning the bid, our company will fully coordinate with the relevant departments of your company in terms of planning management, technical quality management, material management, fund allocation, safety construction management, etc. to complete the project on time and with high quality. The main measures are:

(1) Select excellent project managers and our company's skilled technical team to strictly follow the construction progress,

(2) The project engineering department will be responsible for submitting the overall construction schedule plan and actively coordinate with 3M Company The arrival time of other main materials shall be checked and stored in the warehouse, and the areas shall be divided into reasonable places according to types. Reasonably distribute the materials to each construction team, and arrange the storage and storage of construction water, electricity and materials.

(3) Specific to the daily construction progress plan, labor plan and material arrival plan, submit it to your company for customization.

(4) Regular project meetings will be held every 3-5 days, chaired by the supervisor and attended by your unit's coordinator and project management department. Through the system of regular project meetings, we will improve the relationship between construction, supervision, and your organization, coordinate various problems that arise during the construction process, and ensure the smooth progress of the project.

(5) When holding a regular project meeting, the project leader will submit a weekly work report and next week's work plan to your organization. The report will describe the progress of the project in detail, and the plan will detail the progress and materials. , detailed plans for labor, equipment, funds, etc.

(7) Keep a construction diary carefully, record the number of workers and machinery used for each type of work on the construction site, the quantity of materials transported to the construction site, and the daily weather conditions, and keep it in the construction site office. So that the owner can check it at any time.

(8) Pay full attention to the owner's instructions, and the on-site management staff will record the owner's instructions in writing at any time and implement them.

Second, quality and safety:

Consciously accept the supervision and inspection of the construction quality and safety of the construction project by the owner, supervision unit and relevant management departments, and make timely corrections during the inspection Questions raised. The following commitments are made in terms of quality (including warranty) and safety:

(1) Obtain the corresponding level of qualification certificate in accordance with the law, and undertake projects within the scope of its qualification level. Do not subcontract or illegally subcontract projects.

(2) Establish a quality responsibility system and be responsible for the construction quality of construction projects.

(3) Construction shall be carried out in accordance with the engineering design drawings and construction technical standards, and no unauthorized modifications to the engineering design shall be made, and no corners shall be cut. If errors are found in design documents and drawings during the construction process, comments and suggestions will be made promptly.

(4) Establish and improve the construction quality inspection system, strictly manage the process, and ensure the quality inspection and records of concealed projects.

(5) Establish and improve the education and training system, and strengthen the education and training of employees; personnel who have not received education and training or who fail the assessment will not be allowed to work.

(6) Fulfill construction project quality warranty obligations in accordance with the law.

(7) The person in charge shall be fully responsible for the unit’s production safety work in accordance with the law. Establish and improve the safety production responsibility system and safety production education and training system, formulate safety production rules and regulations and operating procedures, ensure the investment of funds required for the unit's safe production conditions, conduct regular and special safety inspections on the construction projects undertaken, and do a good job Safety inspection records.

(8) The project leader shall be a person with corresponding professional qualifications who shall be responsible for the safe construction of the construction project, implement the safety production responsibility system, safety production rules and regulations and operating procedures, and ensure the safety production expenses Use it effectively, organize and formulate safety construction measures according to the characteristics of the project, eliminate hidden dangers of safety accidents, and report production safety accidents in a timely and truthful manner.

(9) Establish a production safety management organization and staff it with full-time production safety management personnel. Full-time safety production management personnel are responsible for on-site supervision and inspection of safety production. If potential safety accidents are discovered, report them to the project leader and production safety management agency in a timely manner; and immediately stop any illegal command or operation.

(10) According to different construction stages, surrounding environment, seasonal and climate changes, take corresponding safety construction measures at the construction site. If construction is temporarily suspended at the construction site, on-site protection must be provided. Separate the office and living areas from the work area at the construction site and maintain a safe distance; the location of the office and living areas meets safety requirements. Employees’ meals, drinking water, resting places, etc. must meet hygiene standards. Do not set up dormitories for employees in unfinished buildings.

(11) Establish a fire safety responsibility system at the construction site, determine the person responsible for fire safety, formulate various fire safety management systems and operating procedures for the use of fire, electricity, and the use of flammable and explosive materials, and set up Fire exits, fire water sources, fire facilities and fire extinguishing equipment should be equipped, and obvious signs should be set at the entrance to the construction site.

(12) Operators must abide by the mandatory standards, rules and operating procedures for safe construction, and correctly use safety protection equipment, mechanical equipment, etc.

(13) Purchase and lease safety protection equipment, mechanical equipment, construction tools and accessories with production (manufacturing) licenses and product certificates, and inspect them before entering the construction site.

(14) Safety production education and training should be conducted for managers and operators at least once a year, and the education and training status should be recorded in personal work files. Provide accident insurance for personnel engaged in hazardous operations at construction sites.

Example 5

To: _________(tendering unit)

If our company can win the bid in this competitive negotiation, our company will make the following commitments:

1. Service commitment during the maintenance period

In order to complete the engineering construction and maintenance management of this project with high standards and high quality, our company solemnly makes the following commitments to the work during the maintenance period ：

A. Safety construction service commitment:

(1) Safety construction management

The safety goal of this project is 0 death or serious injury rate and no collapse , no fire, no major traffic, no poisoning accident. A safety management system has been established on site with the project manager as the first responsible person and a full-time safety director responsible for strictly implementing safety construction regulations and implementing safety measures. Measures to ensure that students’ normal study and rest around the construction site are not affected.

(1) Safety management system

1) Safety production responsibility system

Establish and improve the safety production responsibility system of all levels and departments, and implement the responsibilities to people. Each economy must have clear safety indicators and guarantee measures including rewards and punishments. Establish a full-time security inspector to be responsible for organizing supervision and inspections and for teams to implement safety rules during construction.

2) New workers in the enterprise must receive three-level education from the company’s project department and team;

When workers change types of work, they must receive safety technical education on new projects; workers should master this Work type operation skills, familiar with the safety technical operating procedures of this project; carefully establish an "employee labor protection record card" and make records in a timely manner.

3) Construction organization design

The construction organization design should have targeted safety technical measures, which should be reviewed and approved by the technical person in charge.

4). Safety technical disclosure for each project

Carry out a comprehensive and targeted safety technical disclosure, and the recipients of the disclosure must complete the signature procedures. The foreman in charge of the project is responsible for both the technical briefing and safety briefing of the project.

5) Special operations personnel must hold a certificate to work.

Special operation personnel must pass the training and examination and hold a certificate to work. The operation certificate must be reviewed on schedule and must not be used beyond the expiration date. The roster must be complete.

6) Safety inspection

A regular safety inspection system must be established. There is time and requirements, and key locations and dangerous positions are clear. Security inspections are documented. The identified hidden dangers should be rectified in a timely manner, and the people, time and measures should be determined.

7) "Three on-the-job, one review" activities for the team

The team must carry out the "three on-job briefings", on-the-job inspection, and on-the-job record before going to work, as well as a weekly review "One Comment" safety activity. There must be assessment measures for the safety activities of the team.

8) Handling work-related injury accidents

Establish accident files, make handling reports in accordance with investigation rules and regulations, and conscientiously do the work of "three no-misses".

9) "Five signs and one picture" and safety signs The construction site must have "five signs and one picture":

That is, ① construction unit and construction site name signs;

②Six Discipline Propaganda Signs for Safety Production;

③Fire Prevention Instructions Signs;

④Safety and No Major Accident Count Signs;

⑤Main Site Management Personnel list;

⑥Construction master plan. Picture plates should have uniform specifications, correct handwriting, and clear expressions.

Construction sites must have safety production signs. Safety propaganda slogans or safety warning signs must be hung at major construction sites, operating points, dangerous areas, and entrances to major areas.

(2) Safety protection measures

1) Safety helmet

① Safety helmets must be inspected by relevant departments before they can be used.

② Use the helmet correctly and fasten the helmet strap.

③It is not allowed to throw or throw the helmet or use it as a seat cushion.

④ It is not allowed to use helmets with missing linings, missing straps or damaged helmets.

B. Environmental protection commitment:

(1) Environmental protection management system

Establish an environmental protection management team, headed by the project manager and composed of professional backbones. , do a good job in daily environmental management, establish environmental management information, and establish and improve environmental work management regulations.

(2) Environmental protection measures

1. Prevention and control measures of noise during construction

On-site construction noise mainly comes from construction machinery. In order to effectively reduce construction noise , we should start from the following points:

A. Corresponding measures must be taken to make the construction noise comply with the requirements of the "Noise Limits at Construction Site Boundaries" (GB12523) issued by the State Environmental Protection Administration. The noise limit during the earthwork construction phase is: 75dB during the day and 55dB at night.

B. Use low-noise construction techniques and construction machinery as much as possible among the available construction plans.

C. Arrange noisy mechanical equipment away from the construction red line to reduce the impact of noise outside the construction red line.

D. Noisy machinery should be shut down during the noon (12:00 to 14:00) and night (20:00 to 7:00) rest hours to avoid affecting the rest of nearby residents.

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C. Project management team deployment commitment

(1) Project manager

①Implement the quality policy and quality objectives, lead the planning of this project, and formulate project quality objectives and project management department;

②Responsible for organizing various resources to complete the construction contract of this project, and controlling the project quality, construction progress, and safe and civilized construction conditions;

③Responsible for Investigation, review and disposal of general quality accidents;

④ Lead technical personnel to complete the preparation and handover of quality records and completion documents, participate in the completion acceptance and delivery of the project, and rectify existing problems;

⑤ As the corporate principal, handle external relations related to the project and sign relevant contracts and other management duties, and be responsible to the company

(2) Responsibilities of the deputy project manager

① Ensure that the construction process is carried out in accordance with the requirements of quality system documents;

② Responsible for project construction and scheduling, coordinating the relationship between various types of work, unified deployment, and responsible for the civilized and safe construction of the entire project;

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③Responsible for the implementation of corrective measures for non-conforming products;

④Responsible for skill education and training of workers;

⑤Responsible for the management of processes classified as special processes and Monitor the entire construction process in key processes.

⑥ Implement the quality policy and quality objectives, and be responsible for the collection, sorting, labeling, archiving, storage and transfer of construction records.

⑦Responsible for the document and data control of the project management department;

⑧Participate in quality accident investigation and analysis, formulate relevant corrective and preventive measures and track implementation verification;

⑨ Participate in the joint review of drawings and mark design changes on the drawings in a timely manner;

⑩ Responsible for preparing construction technical plans and operation instructions, and reporting them to operators;

(3 ) Project Chief Engineer

① Responsible for the quality planning of this project, organize the preparation of quality plans and submit them for approval in accordance with regulations, preside over the establishment of the project quality assurance system, decompose the project quality management objectives into various departments, teams and positions, and conduct

② Responsible for organizing joint review of drawings, technical disclosure and quality plan disclosure;

③ Responsible for organizing the implementation of technical regulations, specifications and quality standards, and conscientiously implementing them Various management systems and related procedures are responsible for the quality problems caused by the project personnel's violation of operating procedures and procedures;

④ Responsible for the management of documents and information, ensuring that all documents used on site are valid versions , guide and inspect various quality records and statistical technology application work in the production process, and ensure the integrity, accuracy and traceability of quality records;

⑤Convene regular quality meetings and report to the competent department in a timely manner Feedback quality information;

⑥Responsible for reviewing and approving the "emergency release" and "exceptional release" reports of this project;

⑦Responsible for organizing and mobilizing all employees of this project to actively cooperate with the quality system review, Carefully formulate corrective and preventive measures;

⑧Responsible for the deployment and management of inspection and test personnel, instruments and equipment;

⑨Lead the development and application of new technologies, new materials, and new processes. Provide training for this project, guide the project, and carry out QC group activities;

⑩Lead the quality assessment and completion inspection of this project.

(4) Quality Inspection Engineer

① Implement the quality policy and quality objectives;

② Responsible for the inspection, acceptance and quality assessment of the construction process, and ensure on time Report the quality inspection results to the construction department;

③Responsible for the collection, organization, and transfer of quality records; measurement;

③Responsible for the collection, organization, preservation, and transfer of measurement data;

(11) Cost engineer

①Account the project costs incurred in strict accordance with the contract requirements and relevant regulations;

②Cooperate with the business planning department to do a good job Contract review work when project changes or other special circumstances affect contract execution;

③Complete project inspection and pre- and final accounts on time.

④ Through the accounting of project costs, calculate in detail the project labor costs, material costs, machinery costs, measure project fees and other project management costs, and prepare a cost control plan;

(12 )Financial person in charge

①Strictly comply with relevant financial regulations and prepare financial accounting and financial statements;

②Cooperate with the construction technology department to control project costs and cost accounting;

③ Responsible for the settlement and payment of project funds.

(13) Person in charge of civilized construction

①Strictly follow the regulations of relevant departments and do a good job in civilized construction at the construction site;

②Set civilized construction goals and site Civilized construction management work;

(14) Materials person in charge

① Prepare material procurement application plan;

② Responsible for the procurement of materials in charge of the project;

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③ Responsible for the acceptance, transportation, storage, labeling, custody and maintenance, and distribution of incoming materials;

④ Responsible for the inspection and testing status of stored materials;

⑤ Responsible for the collection, classification and transfer of various quality certification documents for material verification; responsible for the stacking, storage, custody and distribution of materials;

⑥ Do a good job in departmental collaboration and prepare materials and tools Use management work;

⑦ Submit material reports to relevant departments in a timely and accurate manner.

⑧ Responsible for verifying all materials entering the site, and inspecting the quantity and appearance quality of the materials;

⑨ Notify test personnel to take samples for inspection of materials that must be inspected and tested;

⑩Make sure the identification and status of raw materials, finished products and semi-finished products are done, and check and protect the identification at any time;

(15) Electrical Engineer

①Responsible for the site Design and prepare the construction electricity plan, and determine the wire specifications, types, specifications and line directions of power distribution devices according to the electricity load in each construction area;

② Responsible for the safety inspection and testing of construction electrical equipment ;

③Responsible for the maintenance of power lines, power generation equipment and distribution devices;

2. Personnel training service commitment

(1) Planned Conduct technical personnel training on-site

In accordance with national labor quota standards, a strong full-time maintenance management team is formed to conduct all-round maintenance management of the projects undertaken.

1. Strengthen technical training and train a high-quality maintenance and management team.

2. Within one week after the completion of the project, provide the supervision engineer with a detailed plan and schedule for the management and maintenance of the road and bridge; conduct inspections at any time to discover and solve problems in a timely manner.

3. Establish and improve the quality inspection system outside the warranty period, strictly manage it, and do our best to meet the owner's requirements.

4. When notifying owners (including written notifications, telephone notifications, etc.), they can arrive at the scene in a timely manner and carry out detailed and attentive repairs and maintenance.

5. Carry out regular inspection and maintenance of completed projects (including materials, components and components) according to the owner's requirements.

6. After the project is completed and handed over, consciously accept the supervision and inspection of the project quality and safety by the owner, supervision unit and relevant management departments, analyze and deal with the problems raised in a timely manner, and ensure that the attitude is serious and Meticulous and meet the owner's requirements to the greatest extent.

7. Resolutely fulfill the quality warranty obligations of construction projects.

3. Commitment to invest in equipment and tools

In order to ensure that the mechanical equipment is in good condition to meet the needs of project construction. Manage according to the following procedures

:

1. Responsibilities

(1) The administrative and human resources department is responsible for the management of infrastructure, including computers and transportation vehicles and other equipment repairs and maintenance;

(2), the engineering department is responsible for the daily maintenance, maintenance, overhaul and normal use of machinery and production equipment;

(3), the driver is responsible for the vehicle Daily use and maintenance.

2. Work procedures

(1) Management of equipment files

a. The Administration and Human Resources Department is responsible for the management of company-wide equipment files, and the Engineering Department Responsible for the management of production equipment files, and the preparation of "Infrastructure List" and the establishment of basic original data for various equipment, automobile file management, and recording equipment.

b. After maintenance of equipment and vehicles, the parts replaced during maintenance should be recorded in the files.

c. Equipment use

d. Equipment users must fully understand how to use the equipment and its performance before use, conduct self-inspections on the equipment, and fill in the "Equipment Access Record" order to ensure the integrity of the equipment when entering and exiting.

e. Follow the instruction manual correctly during use.

f. After use, you must perform self-care and maintenance according to the equipment instructions, and fill in the "Equipment Access Record" when returning it to the warehouse.

3. Maintenance, inspection and maintenance of equipment

(1) The main production and transportation equipment shall be regularly maintained, inspected and maintained by the users according to the maintenance and repair needs of the equipment used, and Keep relevant records and fill in the "Equipment Maintenance Application/Maintenance Record".

(2) The engineering department is responsible for the repair and maintenance of production equipment, and the administration and human resources department is responsible for office facilities.

4. Coordinate management measures with owners

After winning the bid, our unit will actively cooperate with the owners in terms of plan management, technical quality management, fund management, etc. Its main measures are:

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1. Choose high-quality construction teams, sign labor contracts with them in accordance with the law, pay workers’ wages on time, and never default on migrant workers’ wages.

2. The project engineering department will be responsible for submitting the overall construction period network plan to the owner, and actively assist the owner to determine the entry and exit of various professional subcontracting teams and suppliers and intermediate handover matters, and cooperate with the owner to reasonably resolve their issues. Vertical transportation equipment, construction water, electricity, material stacking, site division, etc.

3. The monthly construction progress plan, labor plan and material arrival plan will be submitted to the owner for final approval after review by the supervisor.

4. Regular project meetings are held every week, hosted by the supervisor and attended by the owner and project management department. Through the system of regular project meetings, we will improve the relationship between construction, supervision, and owners, coordinate various problems that arise during the construction process, and ensure the smooth progress of the project.

5. When holding a regular project meeting, the project management department will submit a weekly work report and next week's work plan to the owner. The report will describe the progress of the project in detail. The plan will detail the progress, materials, Detailed planning of labor, equipment, funding, etc.

5. Quality and safety aspects

Consciously accept the supervision and inspection of the construction quality and safety of the construction project by the owner, supervision unit and relevant management departments, and promptly correct the problems raised during the inspection . The following commitments are made in terms of quality (including warranty) and safety:

1. Obtain the corresponding level of qualification certificate in accordance with the law, and undertake projects within the scope of its qualification level. Do not subcontract or illegally subcontract projects.

2. Establish a quality responsibility system and be responsible for the construction quality of construction projects. If there are professional sub-projects that need to be subcontracted, with the consent of the owner, a professional sub-contract project contract shall be signed in accordance with the law, and our unit shall bear joint and several liability for the quality of its sub-contracted projects.

3. Construction shall be carried out in accordance with the engineering design drawings and construction technical standards, without unauthorized modification of the engineering design or cutting corners. If errors are found in design documents and drawings during the construction process, comments and suggestions will be made promptly.

4. Inspect building materials, components, equipment and commercial concrete in accordance with engineering design requirements, construction technical standards and contract agreements; if they are not inspected or fail to pass the inspection, they will not be used.

5. Establish and improve the construction quality inspection system, strictly manage the process, and ensure the quality inspection and records of concealed projects.

6. For test blocks, test pieces and related materials involving structural safety, take samples on site under the witness of the construction unit or project supervision unit, and send them to a quality inspection unit with the corresponding qualification level for testing.

7. Establish and improve the education and training system, and strengthen the education and training of employees; those who have not been educated and trained or who fail the assessment will not be employed.

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8. Fulfill construction project quality warranty obligations in accordance with the law.

9. Obtain a Xiangqing-level qualification certificate in accordance with the law, and undertake projects within the scope permitted by the qualification level.

10. The person in charge shall be fully responsible for the unit’s production safety work in accordance with the law. Establish and improve the safety production responsibility system and safety production education and training system, formulate safety production rules and regulations and operating procedures to ensure the effective use of safety production expenses, and formulate safety construction measures according to the special team of the project, eliminate hidden dangers of safety accidents, and report promptly and truthfully Production safety accidents.