Safe journey home: Xinjiang Railway has taken many measures to facilitate passengers returning home for the New Year

The Spring Festival travel rush is about to blow. The editor suppresses the excitement in his heart and compiles information on road and railway travel confidence in various aspects, so that travelers can find a suitable way to travel and return home safely. Bring the love home.

The following is information about railways, please check it in time!

In order to comprehensively carry out the 2020 Spring Festival travel work, we will implement China Railway Group’s new Spring Festival travel concept of “safe Spring Festival travel, orderly Spring Festival travel, warm Spring Festival travel, so that passengers can experience a better experience”, and create warmth and comfort for passengers. To improve the travel environment and further enhance passengers’ sense of gain and happiness, Xinjiang Railway has launched ten new measures for Spring Festival travel services.

Policy 01

Extend the ticket purchase time on the 12306 website

Starting from December 12, the business processing time on the 12306 website will be extended from 6:00-23:00 From 6:00 to 23:30, 30 minutes will be added for ticket purchase, refund and ticket change.

Policy 02

Optimize the ticketing process for migrant workers

Add a special ticket sales slot at window 1 of Urumqi Station for migrant groups and scattered migrant workers, and reserve dedicated ticket quotas , adopting a ticketing method that combines collecting ticket purchase needs in advance and handling tickets on-site to ensure and facilitate the purchase of tickets (forward tickets) by migrant groups and scattered migrant workers.

Policy 03

Add manual ticketing windows? Automatic vending? Ticket collection equipment

During the 2020 Spring Festival travel period, Urumqi Bureau Group Company opened 194 population ticketing windows. 258 automatic ticketing and ticketing equipment were invested. 579 sales agencies have covered the major counties and cities in 14 prefectures (cities) in Xinjiang as well as major towns and tour groups, making it more convenient for tourists to purchase tickets nearby.

Policy 04

Policy to expand the supply of Spring Festival transportation capacity

The average daily transportation capacity of the Spring Festival transportation map is 139,800, an increase of 27,700 compared with the previous Spring Festival transportation, an increase of 24.7% . On this basis, more passenger trains will be opened in popular directions out of Xinjiang and key sections within Xinjiang to further expand transportation capacity and meet demand: 55 more passenger trains will be opened in all directions from Urumqi to north, south and east Xinjiang within the management, and at the same time, high-speed trains and "Fuxing Xinjiang" will be adopted. "No. 1" EMU trains are operated in a reconnected manner to meet the travel needs of passengers in Xinjiang during the holidays; 26 trains, 12 trains in Chengdu, 15 trains in Chongqing, and 53 trains in the popular directions before the holiday will open in Urumqi on January 5. to Shanghai; after the holiday, 25 trains will be operated from Chongqing, 10 trains from Shanghai, and 35 trains will be operated from ***; from February 5 to February 15, the line from Turpan to Kashgar Linke will be operated, mainly transporting downlink connections in the late Spring Festival travel period and transferring to the south at Turpan Station The flow of migrant workers from Xinjiang.

Policy 05

Reduce the number of times passengers swipe their ID documents when entering the station

During the Spring Festival travel period, 14 passenger terminals in Xinjiang will allow passengers to swipe their ID documents once when entering the station to purchase tickets and wait for the bus. , it is more convenient for passengers to enter the station. 14 stations: Urumqi Station, Shanshan North, Turpan, Turpan North, Shihezi, Karamay, Kuitun, Korla, Yanqi, Aksu, Kashgar, Hotan, Yarkand, and Yecheng Stations.

Policy 06

Continue to promote the unblocked entry project

The 55 passenger stations in Xinjiang have adopted measures such as pre-security inspection and opening up the waiting hall and ticket hall. Reduce the number of passenger security checks, optimize the flow of passengers entering the station, and basically achieve one security check at the station.

Policy 07

Create a warm travel environment

The level of railway passenger transport services in Xinjiang continues to improve, and "Smile" service and "Operation Warm Current" are implemented. Station and train passenger transport When serving passengers, staff and volunteers should dress uniformly, stand in a standardized posture, maintain "smiling" service, use cross-civilized language, and provide assistance to migrant workers to ensure a safe return home; each passenger train leaves the warehouse and operates The quality of train preparation during the journey, final arrival and return is up to standard; each passenger station dynamically keeps the passenger service area clean and tidy, up to standard, with good equipment, toilets without odor, station and train catering staff are neatly dressed, and the products are of consistent quality and price.

Policy 08

Carry out volunteer services

Consultation and assistance services are more considerate, and are provided in 10 larger passenger terminals (Urumqi, Urumqi South, Kuitun, Shihezi , Yining, Hami, Turpan North, Aksu, Korla, Kashgar Station) provide volunteer guidance and consultation and key assistance services at automatic ticket vending machines, station entrances, waiting halls, service desks, etc.

Policy 09

One-stop service for the elderly, the sick, the disabled, pregnant women and special passengers

All passenger stations and passenger trains in Xinjiang railways are carried out in an efficient manner We provide "one-stop" services including entry, boarding, and exit assistance for the elderly, the young, the sick, the disabled, pregnant women, and special key passengers who are in need, and provide wheelchairs, stretchers and other equipment services for key passengers with limited mobility.

Policy 10

Further enrich 12306 information services

Launch 12306 mobile client notifications to promptly remind passengers of passenger transport information and railway station and train dynamic news,* **Enjoy high-speed rail station arrival and departure times, ticket check-in status, schedule and delay information, etc., so that passengers can grasp waiting and traveling information in real time.

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.