The glass door of the hotel bathroom suddenly burst. What is the specific situation?

Staying in a hotel is no stranger to people who travel frequently. Recently, a lady checked into a hotel in Chengdu. When she takes a bath, she intends to open the glass door. The glass door broke with a bang. After the glass splashed on her, her fingers and instep were injured in many places and she was hospitalized for 9 days.

Ms. Liu from Jiangsu bought a train ticket back to Shanghai on the morning of August 20th. Decided to stay in Chengdu for one night. At 6 o'clock on June 9, 65438, she checked into Langzhong Hotel near Chengdu East Station. Ms. Liu recalled that at 8 o'clock that evening, she was ready to take a bath. She said it was difficult to pull up the glass door, with a gap of about 65,438+00 cm. She went in to take a shower and didn't care. When she was ready to open the door after taking a shower, Ms. Liu found that one hand could not be opened. "I will pull my hands together." Ms. Liu said that she then heard a "thud". "The glass on the top of the glass door was smashed at me, and then it broke. The glass below directly collapsed and broke."

Ms. Liu bled on the spot after her hands and feet were scratched, and then she contacted the hotel and was taken to the hospital for treatment. The hospitalization records she showed showed that Ms. Liu had open vascular nerve tendon injuries on the back of her right wrist, middle finger of her left hand and dorsum of her foot. The hospital performed a repair operation for her. "I stayed in the operating room for three hours and * * * sewed more than 20 stitches.

On August 28th, Ms. Liu was discharged from the hospital. She lived in another room arranged by the hotel, and the room where the accident happened was sealed at her request. The hospital's discharge record reads, "It is recommended to take full rest, strengthen nutrition and give special care for 3 months". On the afternoon of September 9, Ms. Liu's hands and feet were still wrapped in gauze, and she came to the room where the accident happened. Ms. Liu's suitcase and clothes are still in the room, towels and slippers stained with blood are left on the ground, and a sign with the words "Please push and pull left and right" is placed next to the broken glass in the bathroom. A person in charge of the hotel surnamed Hou said that after the incident, they had checked the glass of other rooms in the hotel. "No problem."

Ms. Liu said that she had negotiated compensation with the hotel. "I asked the hotel to compensate me for 60,000 yuan for lost time, nursing expenses and nutrition expenses." However, the negotiations between the two sides did not reach an agreement.

Ms. Hou, the person in charge of the hotel, suggested that Ms. Liu could take judicial channels to confirm the responsibilities of all parties. During the use, Ms. Liu was alone in the room, so we couldn't know what happened inside. However, Ms. Hou also said that bathroom glass is the hotel's hardware facilities. "You can't simply judge the specific responsibility." Ms. Hou also added that the glass door of the hotel uses tempered glass that meets the standards. "Before Ms. Liu checked in, our staff's inspection records showed that the room facilities were normal."

Ms. Hou told me that she once said, "Can you spend 1 10,000 yuan?" Later, in the supplement, she said that out of humanitarian spirit, they only proposed a fee of no more than 1 10,000. "This includes the room fee, nursing fee and transportation fee we provide to each other during treatment, and so on. It doesn't mean that cash is 1 10,000." Ms. Hou said that at present, the room where Ms. Liu lives and the room where an accident happened after she checked in are at 19. Because Ms. Liu has not packed her personal belongings, the hotel can't forcibly move out, and the rooms are in an unacceptable state until now. "We must have an explanation for the loss of operating income during this period. “

According to China's Tort Liability Law, hotels, restaurants and other service industries are responsible for the personal safety of customers. According to Article 18 of the Consumer Protection Law, hotels are obliged to provide services that meet the safety requirements. As hotels, they should ensure the safety of facilities in hotels. Secondly, as a consumer, Ms. Liu, in the process of accepting consumer service, "if she is injured due to the hotel, she can ask the hotel to make compensation". If the two sides can't reach an agreement, Ms. Liu Can chooses litigation to safeguard her legitimate rights and interests.

When traveling and staying in a hotel, you'd better find a comfortable spot, and be accompanied by service personnel to check whether the cabinets and bathrooms in the hotel room are safe.