Model letter of commitment on service quality

It is the company's obligation to provide the best service to customers. The company can also open a service commitment letter, indicating that it can provide perfect services. The following is the service quality commitment letter I brought to you. Welcome to read the reference. Let's have a look!

Commitment letter of service quality (1)

If we can win the bid, we make the following commitments:

First of all, after winning the bid by coordinating management measures with the owner, our unit will actively cooperate with the owner in planning management, technical quality management and fund management. The main measures are as follows:

(1) Select excellent construction teams, sign labor contracts with them according to law, pay workers' wages on time, and never default on the wages of migrant workers.

(2) The project engineering department is responsible for submitting the overall construction period network plan to the owner, actively assisting the owner to determine the entry and exit of subcontractors and various professional suppliers and the intermediate handover, and cooperating with the owner to reasonably solve the problems of vertical transportation equipment, construction water, electricity, material stacking and site division.

(3) The monthly construction progress plan, labor plan and material mobilization plan shall be submitted to the owner for final determination after being audited by the supervisor.

(4) Hold a project meeting once a week, which shall be presided over by the supervisor and attended by the owner and the project management department. Through the regular meeting of the project, improve the relationship between construction, supervision and owners, coordinate various problems in the construction process, and ensure the smooth progress of the project.

(5) When the project meeting is held, the project leader will submit the weekly work report and the work plan for next week to the owner. In the report, the progress of the project will be described in detail, and the detailed plan of progress, materials, labor, equipment and funds will be detailed in the plan.

(6) Keep a construction diary carefully, and record the number of workers and machinery used by each type of work on site, the number of materials delivered to the site and the daily weather conditions, and put them in the site office for the owner to refer to at any time.

(7) Pay full attention to the owner's instructions, and the on-site management personnel shall record the owner's instructions in writing at any time and carry them out.

Second, the quality, safety and after-sales service:

Consciously accept the supervision and inspection of the owner, supervision unit and relevant management departments on the construction quality and safety of construction projects, and promptly correct the problems raised in the inspection. Make the following commitments on quality (including warranty) and safety:

(1) Obtain the qualification certificate of corresponding level according to law, and undertake the project within the scope permitted by its qualification level. Shall not subcontract or illegally subcontract the project.

(2) Establish a quality responsibility system and be responsible for the construction quality of building projects.

(3) Carry out the construction according to the engineering design drawings and construction technical standards, and do not modify the engineering design or cut corners. In the process of construction, if there are errors in design documents and drawings, timely put forward opinions and suggestions.

(4) Establish and improve the engineering quality inspection system, strictly manage the process, and keep records of quality inspection and concealed works.

(5) Establish and improve the education and training system, and strengthen the education and training of employees; Personnel who have not received education and training or failed the examination shall not work at their posts.

(6) To fulfill the quality warranty obligations of construction projects according to law.

(7) The principal is fully responsible for the safety production of the unit according to law. Establish and improve the safety production responsibility system and safety production education and training system, formulate safety production rules and regulations and operating procedures, ensure the investment of funds needed for the safety production conditions of the unit, conduct regular and special safety inspections on the construction projects undertaken, and make safety inspection records.

(8) The person in charge of the project shall be a person with corresponding professional qualifications, who shall be responsible for the safe construction of the construction project, implement the safe production responsibility system, safe production rules and regulations and operating procedures, ensure the effective use of safe production expenses, organize the formulation of safe construction measures according to the characteristics of the project, eliminate hidden dangers of safety accidents, and report production safety accidents in a timely and truthful manner.

(9) Establish a safety production management organization and equip full-time safety production management personnel. Full-time safety production management personnel are responsible for on-site safety production supervision and inspection. Timely report the hidden dangers of safety accidents to the project leader and the safety production management organization; Those who command or operate in violation of regulations should be stopped immediately.

(10) According to the changes of different construction stages, surrounding environment, seasons and climate, corresponding safety construction measures should be taken at the construction site. If the construction site temporarily stops construction, do a good job in site protection. Separate the office, living area and working area of the construction site and keep a safe distance; The site selection of office and living quarters meets the safety requirements. Workers' meals, drinking water, rest places, etc. Meet health standards. Employees' dormitories shall not be set up in unfinished buildings.

(1 1) Establish the responsibility system for fire control safety on the construction site, determine the person in charge of fire control safety, formulate various fire control safety management systems and operating procedures such as using fire, electricity and inflammable and explosive materials, set fire exits and fire water sources, equip with fire control facilities and fire extinguishing equipment, and set up obvious signs at the entrance of the construction site.

(12) Operators shall abide by the mandatory standards, rules and regulations and operating procedures for safe construction, and use safety protection appliances and mechanical equipment correctly.

(13) Purchase and lease safety protection appliances, machinery and equipment, construction tools and accessories with production (manufacturing) licenses and product certificates, and inspect them before entering the construction site.

(14) Conduct safety education and training for managers and operators at least once a year, and record the education and training in personal work files. To handle accidental injury insurance for personnel engaged in dangerous operations on the construction site. (15) If the engineering equipment has quality problems within one year, our company will repair and replace it for free;

(16) Within ten years of project operation, the equipment broke down and rushed to the site for maintenance within 24 hours after receiving the call from the user;

(17) Provide lifelong tracking service for the stable operation of this project.

Commitment: _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _

Service Quality Commitment Letter (2)

My unit made the following engineering service commitments in _ _ _ _ _ _

1. All the bidding materials provided by us are true and reliable, responding to the basic requirements of the bidding documents and various quotations and terms put forward, and ensuring that the bidding documents are kept strictly confidential, and bidding in the name of others is not allowed, and collusion, leakage and fraud are not allowed. In case of the above acts, our unit is willing to accept the handling of the administrative department of the Bureau of Landscape Architecture.

2. Commitment time limit: this project starts on May 22nd, 20___ _ _, and is completed on June 10, 20 calendar days, with a maintenance period of one year.

3. After winning the bid, our company must carefully organize and arrange the construction in strict accordance with Code for Construction and Acceptance of Urban Greening Project (CJJ/T82-99) to ensure that the greening project quality of Guiliu Road in Liuzhou City reaches the qualified standard.

4. Our unit has sufficient technical strength in conservation management, and there are 4 1 person graduates of landscape architecture and related majors, including landscape architecture professionals 15. Two landscape engineers, one engineer 1 person, four assistant engineers, one assistant accountant 1 person, two water and electricity maintenance workers, four technicians, and one green chemical worker 150 people will be employed in this tender. My unit promises to complete the project on time with good quality and quantity within the construction period to ensure the greening effect.

5. Our total assets are 35.07 million yuan, and we have the ability and sufficient guarantee funds to ensure that the funds are in place during the construction period and submit the bid bond on time.

6. The landscaping construction and maintenance machinery owned by our unit is complete and has good performance. According to the seasonal characteristics and the growth and development characteristics of various plants, we can use all kinds of machinery reasonably, carry out scientific maintenance, carefully shape and trim in time, and create a beautiful and clean street landscape.

7. During the construction period, our unit will ensure civilized operation and safe construction at the job site. When working at height (such as pruning trees) or spraying pesticides, please choose a reasonable time and post eye-catching safety signs on the spot. Operators should strictly implement the safety production system and operating rules to ensure the safety of pedestrians and passing vehicles. When machinery and manpower cooperate at the same time, ensure the safety of workers and pedestrians, and avoid mechanical injury or pesticide poisoning.

8. As the project leader of this bid section, he shall earnestly perform his duties.

9. If you are not satisfied with our engineering quality, safety, contract execution and other services, you can directly complain to the competent department of landscape architecture or our unit by telephone or fax.

Bidder: _ _ _ _ _

Time: _ _ _ _

Service Quality Commitment Letter (3)

To: _ _ _ _ Co., Ltd.

Regarding your company's _ _ _ _ _ tender documents, as bidders, we are already familiar with and willing to participate in the bidding of this project. If we are lucky enough to win the bid, we are very grateful to the judges and the construction unit for their trust. During the construction and construction of this project, in addition to responding to all the terms in the bidding documents and the contents of the performance contract, we also made the following commitments to the after-sales service of this project:

1. We will pay a return visit to the quality of the promised products after the completion of the project, solicit opinions, and provide good services with a positive attitude to ensure that the overall project quality reaches a better standard.

2, in strict accordance with the provisions of the company's quality assurance system, according to the requirements of national and local regulations and contract documents, clear the company's responsibilities and provide free warranty services during the warranty period.

3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Really achieved the goal of building first-class and creating first-class quality services.

5. During the warranty period, we will provide technical assistance telephone to answer the problems encountered by your company in use, and ensure that professionals arrive at the site within 24 hours and deal with them within 72 hours to ensure your normal work.

6. If there is an emergency maintenance accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice.

7, for quality problems involving safety, in accordance with the provisions of the "Regulations on Quality Management of Construction Projects", do report immediately and take preventive measures in time.

8. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products.

9. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.

The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards, resulting in huge losses in after-sales service, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.

Commitment unit: _ _ _ Co., Ltd.

Authorized representative: _ _ _ _ _ _

Service Quality Commitment Letter (4)

_ _ _ _ _ Company, as the general contractor, solemnly promises to the construction unit that in order to ensure the construction quality of _ _ _ _ _ _ _ _ _, the commitments are as follows:

1. Establish a project technical quality management system with the participation of relevant technical quality management personnel headed by the chief engineer. Clarify their respective responsibilities and work contents to ensure that technical quality work is effectively and truly implemented. Do a good job in quality work on the basis of respecting laws, regulations and relevant regulations.

2. Establish a quality responsibility system and be responsible for the construction quality of the project. The project leader, technicians and quality management personnel are required to be familiar with the drawings carefully, and formulate a scientific and feasible construction plan to guide the construction. Make records of the construction site, identify the responsible person, and be responsible for each division and subdivisional work. In case of quality problems, the project leader shall bear joint and several liability and be punished according to the relevant system of our company.

3, resolutely in accordance with the engineering design drawings, construction technical standards and norms to organize the construction. Never modify the engineering design without authorization, never cut corners, and strictly follow the drawings. If errors are found in design documents and drawings during construction, comments and suggestions shall be put forward to the construction unit and supervision unit in time.

4, in accordance with the engineering design requirements, construction technical standards and contract, all building materials, components, equipment and commercial concrete inspection test. Never use it without inspection test or unqualified inspection test, and be willing to be punished if it is not done.

5, establish and improve the construction quality inspection system (self-inspection), strict process management, completes the quality inspection and record of concealed works.

6. The test blocks, test pieces and related materials related to structural safety shall be sampled on site under the witness of the construction unit or the engineering supervision unit, and sent to the quality inspection unit with corresponding qualification grade for quality inspection.

7, training system, strengthen the education and training of employees' technical quality, without education and training or examination unqualified personnel are not allowed to work at his post.

8. Strengthen the management of subcontractor's construction quality and adhere to the principle that the general contractor is responsible for subcontracting. Subcontracting is unfavorable to the general contractor. The quality management of subcontractors must be incorporated into the quality management system of the general contractor, and the management functions should be implemented. If the subcontractor has quality problems, the general contractor shall be fully responsible and bear the corresponding joint and several liabilities.

9. Fulfill the quality warranty obligations of construction projects according to law (the quality warranty period is calculated from the date when the project is completed and accepted).

The above is our company's solemn commitment to the project quality. If our company fails to meet the promised excellent standards during the project acceptance, we are willing to accept 5% of the project cost as a penalty. In case of serious quality problems and great social impact, they are willing to accept the punishment of laws and regulations and will automatically quit the construction site unconditionally.

Commitment unit (official seal): _ _ _ _ _

Legal representative or its authorized client (signature): _ _ _ _ _

Date: 20 _ _ _ _ _ _ _ _

Service Quality Commitment Letter (5)

_ _ _ _ Government Procurement Center:

Our company won the bid for the project of _ _ _ _ _ _

1. Technical disclosure: read and understand the drawings carefully, make technical disclosure and sign for confirmation. According to the bidding documents and the actual project content, the corresponding construction organization design is arranged in detail to ensure the realization of project quality and time limit.

2. No subcontracting: Ensure that the winning project will not be subcontracted, and accept the supervision of the construction unit at any time.

3. Raw material guarantee: cooperate closely with the supervision unit, strictly control the quality of materials, never cut corners, and create first-class quality with first-class construction.

4. Inspection and test: The measuring instruments and mechanical tools involved in quality supervision and safety inspection are all within the inspection and verification cycle. Ensure the construction quality from the construction tools and measuring and testing equipment.

5. Safe production: mobilize our positive factors to prevent quality accidents. Safe production and zero casualties. Ensure the realization of engineering objectives.

6. Office data: conduct self-inspection and joint inspection on partial projects, establish traceable inspection record files and office data and keep them properly.

7. Quality self-inspection: Before all projects are submitted, the company will be led by the project leader, with the project manager as the team leader, and the team composed of quality inspectors, full-time safety officers, construction team leaders and personnel of the company's quality inspection department will conduct self-inspection, and then report to the supervisor and the owner for acceptance.

8. Completion acceptance: the project quality reaches the qualified standard.

9. Warranty period: After the project is completed, according to the national standards and industry norms, we will be responsible for the two-year free warranty of the project quality, and realize our faithful promise with high-quality service.

The above is our company's commitment to project quality. If we fail to meet the standards required by Party A and promised by us in the construction process, and we are directly responsible for the quality problems in the construction process, we are willing to be fined (5)% of the project cost. In serious cases, he is willing to accept the punishment of laws and regulations and will automatically withdraw from the scene.

Commitment unit: _ _ _ _ Co., Ltd. (official seal)

Legal Representative: _ _ _ _ _ (signature)