How to improve the communication ability with customers in catering service?

1, observation skills-how to observe customers

When guests are three meters away, they should stop what they are doing, look up, look at the guests and smile.

Guests should say hello at a distance of one meter.

2, listening skills-close the relationship with customers

Be patient and caring, and don't assume that you understand the customer's problems at the beginning.

3, the skill of laughing-the charm of smiling service

Modest, friendly, sincere and timely.

4. Speaking skills-how to guide customers

Flexible use of open inquiry method and closed inquiry method, in a way that customers like.

5, dynamic skills-body language

All human information expression =7% language +38% voice +55% body language. Proper use of body language will make guests feel enthusiastic.