Management concept of internet bar management

1, overqualified and overqualified is better than overqualified and overqualified.

2, the ruler is short, the inch is long, and the length of employing people is good.

3. Flexibility should be based on principles, and principles should not be flexible;

4, there can be no work, no one to do, no one to do, no work to do. What's even more frightening is that many people are doing one thing! If there is responsibility, no one will bear it. If there is credit, everyone will share it.

5. A good manager does not rely on a metal gray face and thoughtful mind, but on the power created by knowledge and experience, the principle of being friendly to people, sincere to people and equality for all, and prestige is the key. Only when you have faith can you have your own prestige.

6. No employee can completely satisfy the boss, and no subordinate can completely satisfy the superior. If there is, it is temporary, and it is also obtained by flattery, and it cannot last long. Because everyone thinks differently and does things differently. A good management should not only tolerate the mistakes of subordinates, but also tolerate their thinking and solving problems in their own way. Therefore, superiors should be more tolerant of subordinates, and subordinates should be strict with themselves, so that a collective can unite and be harmonious and do a good job together. On the contrary, employees have no fighting capacity.

7. Process and result: We should pay attention to grass-roots staff and process management, and technicians should pay attention to result management. If it is reversed, management will be chaotic. If we treat them equally, the collective efficiency will decline.

8. The so-called Internet cafe culture is actually the culture of the boss (top manager). The "culture" here is not the level of education. ) an internet cafe, the boss or the shareholders (senior managers) are honest, tolerant, dedicated and far-sighted, so there are few employees who make a living by flattery. Similarly, this will naturally form an atmosphere of fairness, honesty, progress and interests through efforts, and there will also be exchanges within Internet cafes-smooth, United and progressive, and Internet cafes will certainly prosper. If a boss or shareholder (top manager) listens to slanderous flattery, then an Internet cafe will cultivate a group of people who make a living by gossiping and "long live the mountain". Inside the Internet cafe, shareholders are intrigued, playing tricks on each other, and pulling gangs, so it is difficult for the Internet cafe to grow and develop. In short, it is best for the boss to decide everything in internet cafes!

9, the system is based on the assumption of distrust of people, but Internet cafes must be based on trust. There is no doubt about employing people, but the system must be sound. It is necessary for managers to have inspiration and ideas, but a manager must also be able to sort out his own ideas, otherwise one idea a day, one idea a day, subordinates will be at a loss. Managers need clear thinking, and subordinates can implement it quickly. Managers and bosses should communicate more, speak frankly and dare to remonstrate, and treat them equally. Bosses must realize the importance of managers. Give managers a learning space.

10, criticism is one of the necessary means of management, but it is not the main means. Management that never criticizes subordinates is not management, and management that never criticizes is not management. Criticism is not harsh and abusive, but should be an encouragement. Therefore, criticism must be based on wrong events without any extension. Criticism should aim at guiding and correcting work. Managers should not be giants of language or dwarfs of action. Words must be done, and actions must be fruitful. Work standardization, work standardization, work flow, work meticulous and work rationalization are five essential aspects of chain (single Internet cafe).

1 1, employees, the most basic network management, can be said in some areas (some areas are different) or that the keyboard and mouse have basically changed, and they can't learn any technology. For such a long time, the network management of internet cafes will go away in batches. How to make the network management of Internet cafes always serve Internet cafes? First, let the webmaster feel it in the Internet cafe and learn a lot. Give them a chance to learn. To tell the truth, the webmasters who followed me are now able to resist the technology of an internet cafe. Some Internet cafe owners don't allow employees to surf the Internet. (Different regions. In this case, employees will certainly have a lot of opinions for a long time. First of all, if you don't say it on the surface, you will definitely say it. To maintain the harmony of Internet cafes, you must understand the mentality of each employee, and then managers will make adjustments and create profits for Internet cafes. It can't be banned. What employees think of is to create profits for Internet cafes. Modern internet cafes engage in activities, or there are many other tricks. It can be said that Internet cafes now engage in activities in disguise or create profits for Internet cafes.

12, let the system manage people, not let people manage people. Many internet cafes manage people, not the system, so bosses are not at ease, and managers and managers are not at ease with their employees. It is easy to see that the boss and the manager are different. Managers must let employees know their work and let employees know that customers are the masters. If they can't meet the customers' needs, they will lose some profits in Internet cafes.

13. Managers should understand the thoughts of netizens. Internet users are the life of Internet cafes and the source of their profits. They go to Internet cafes to relax and enjoy themselves. As an operator or manager of Internet cafes, only by thinking what netizens think and being anxious can they be recognized and accepted by Internet cafes. To create a comfortable environment and thoughtful service for other doors, the most basic level is the internal dynamics of Internet cafes. Only the following employees and managers know best that they should make solutions immediately to reduce the brain drain for Internet cafes. Internet cafe managers should go deep into the grassroots and understand all the trends of Internet cafes. Do a good job in preventing the loss of customers, and observe the internet cafes near the internet cafes to understand the advantages and characteristics of each internet cafe in the region, understand the consumption and flow of people in the region, and then make a plan for the top leaders' reference. Leaders should have the spirit of giving, not the mentality of counting day by day. In this case, they will be eliminated sooner or later, and if they are ugly, they will simply leave. Managers should have the spirit of ownership, thinking about the profit of the store and the future development of the store.

14, ability As a manager, you should have:

(1), to communicate, and often communicate with the local government and relevant departments on the operation around the store and in the store, such as the Cultural Bureau, the Cultural Station, the street office, the urban management, the police station and the property department where our store is located, so as to create favorable conditions for all stores to engage in various promotional activities outside the store when they need help in the future.

(2) Pragmatic: that is, keep your eyes low and start from small things to lay a good foundation for future work.

(3) Communication: Always communicate with senior managers, customers and employees to understand the external situation and truly learn from each other's strengths.

(4), understanding: that is, anything that has not been experienced, we must understand the process and result of this matter. Only when we really understand it can we do it more perfectly. Therefore, I must understand the process and result of this matter and analyze the advantages and disadvantages before implementing it.

(5) Summary: Summarize past experience and learn from things that have not been done well. Find out the shortcomings of success and apply these experiences to future work.

management control

1, define the task objectives assigned by the top leader, refine and quantify the business tasks, implement them to each team and personnel, and analyze relevant data.

2, make a fuss about holidays, contact game companies to engage in various activities and game promotion in the store, and increase the extra income of Internet cafes.

3. Know yourself and yourself, analyze and summarize the existing gaps through market research, and make timely adjustments to adapt to the development and changes of the market and improve the market share.

4, as far as possible to reduce costs, open source and reduce expenditure, in order to reduce expenses. Advocate "save a penny and increase a dollar." We are a service and entertainment industry. Employees are the main body of internet cafes. We should (communicate attentively, understand attentively and listen attentively), so as to give employees a caring sense of family belonging while working, so that all employees can grow and contribute to the development of the extended family and other members. Encourage people who are modest, sincere, down-to-earth, and consistent in appearance, encourage different ideas and opinions, and strive to seek the best results through mutual understanding.

Which Internet cafe has a 24-hour average attendance rate of over 50%? How many top leaders in Internet cafes now regard Internet cafes as an enterprise? Many internet cafe owners simply don't understand the internet cafe industry. They think that if you open an Internet cafe there, people will come and collect money. It's not that they don't care, but that most of them seldom consider the problems of business means and business philosophy. (Personal opinion, please forgive me if I offend you. How can you win the war without means? If Internet cafes want to have stable profits, our Internet cafe owners must pay attention to the management means, technology and management of Internet cafes.

In management, this often happens. When the boss is around, all the employees do their duty. Once the boss leaves the Internet cafe, the employees' working attitudes will be different. Similarly, in management, Internet cafes also have these business details that are ignored by our managers:

(1), respect employees: every employee has self-esteem, treats employees as their own children, directly serves customers, and works a little harder, and the effect is obvious. If you don't respect employees, can employees still work hard for Internet cafes?

(2) Implementation of management system: Each Internet cafe has its own set of management system, but when implementing these systems, we should also grasp the discretion. Although we advocate strict implementation of the management system, the system is formulated by people. When dealing with some things, we should handle them properly according to the daily performance of employees and their understanding of mistakes.

(3) Employment of senior managers: Many senior managers in Internet cafes feel that they have their own management in Internet cafes, and there is no need to pay a high salary to hire a manager. This is a misunderstanding. The top leaders of many internet cafes are unable to communicate with their employees because they are in high positions, which leads to incorrect management positioning. The store manager, not the boss, manages things. The store manager can hear the employees' real thoughts from below or communicate directly with the boss from above. In business, with a positive relationship, he can make a profit. On the surface, although an investment is made to hire a manager, in fact, the profit created by an excellent manager is much higher than the salary paid by the boss. Internet cafes need people with certain business strategies to manage them. If the boss feels that he doesn't have too many business strategies to promote the development of Internet cafes, he must be knowledgeable and find an excellent operator.

In addition to the normal business strategy in the business process, we should also pay attention to some small details:

(1), La Ren: How to establish a fixed large customer base for your own Internet cafe depends on your business vision. For customers who come to the Internet, if you study it, there must be groups. How to turn this group of people into your regular customers, you must first find the leader of this group, and then do the work of this leader, and you will succeed. When people get along with each other, they all like to hear compliments. How to impress this leader is not necessarily to give him a certain discount. You can achieve your goal by giving him some praise. Studying people's psychology is also the ability that an operator should have. There are many ways to attract customers, but only if you have enough reasons to let these customers come to your Internet cafe.

(2) Services: In addition to basic services such as surfing the Internet, games and chatting, Internet cafes should also provide some other services that netizens need, and try their best to serve these gods and grandfathers and attract more and more people. Don't be afraid of customers asking what services they need. The more customers ask, the more they depend on your Internet cafe. If these customers think that you are surfing the Internet, and he spent two yuan, he is your uncle, then you are very successful. People are vain and want to be valued wherever they are.

(3) Activities: engage in various game competitions and activities on a regular basis. Improve the atmosphere of internet cafes. Most people want to play games with people who surf the Internet in Internet cafes, so many people have a good time. However, it is difficult for them to talk about it. After all, they are strangers. Here, games, competitions and activities have played a great role, giving them an excuse to communicate with each other and get to know each other, thus creating a good atmosphere in Internet cafes.

(4) Nowadays, the high cost and low profit of Internet cafes are a common heart disease in the Internet cafe industry. Therefore, to create characteristics, it is necessary to combine open source and throttling. The characteristics of high cost.

(5) Technology and personal problems as the technical supervisor cannot be the idea of muddling along day by day, but learning more knowledge endlessly to fill their vacancies and create profits for Internet cafes. The profits of Internet cafes are linked to their own salaries. Whether you do well or not, senior leaders will see your eyesight, how much you spend on internet cafes and so on. If you can't get along with yourself, it's equivalent to ruining your future, silly.

When you build a stable network environment for Internet cafes, you can only sit and wait for network problems or machine problems. However, there are few problems in general, and at most three or five machines have problems a day, most of which are minor problems. It is good to have network problems once a week. Then update the games and movies. There are many ways to update automatically now, which is time-consuming. This creates a situation where technology has nothing to do, and the better the system, the less there is nothing to do.

Looking at the cashier's busy network management, and then looking at yourself so carefree, although the network has stabilized, it is not the taste to have nothing to do. The problem is that it doesn't matter if you think it's not the taste. The key is that the top leader looks different. He looks at you so carefree, he doesn't think about the normal operation of the network or anything, but thinks: I spent so much money to raise a carefree person like you last month? Even if the boss is unwilling, other employees will be unbalanced. Why can I play games when I am busy every day? On the other hand, do something for yourself.

If the server and network of Internet cafes often have problems, and the client has problems, it will make you dizzy. At this time, the top leader will stand up again: How can you be a technology? ! ! To be honest, sometimes it's really contradictory. It's really difficult to do technology. . I can't be really busy or idle! ! ! To sum up, it's a thankless job. (Please forgive me if I have offended so many personal opinions.).

(6) The better, the worse. Only by doing every detail well and paying attention to every effect can we really do it well and get better and better in the real sense. And everything is holding the attitude of "almost" and "just let it be", and the overall feeling, of course, will get worse and worse, and will eventually be eliminated by the market and cleared out. Internet cafes are determined by configuration and technology, and then by environment. The service behind it deeply affects Internet cafes. Many times, the stupidest method is the best method. Solid intentions, solid efforts, one day you will see the effect.

(7) Internet cafes need constant innovation, and Excellence is the last word.