Hotel administrative logistics personal work summary 900 words

Article 1: 900-word personal work summary of hotel administrative logistics. Time flies, 20XX is about to pass, and I will respond to start a new year. I am a veteran with a soldier's vigorous and resolute style, an idea that is not afraid of hardship, gain, or tiredness, and the determination to never bow down in the face of difficulties. From the day I started working, I made up my mind to work hard and seriously. Learn technology.

Since I joined the work, under the careful cultivation and guidance of the unit leaders, and through my continuous efforts, I have made great progress and achieved huge gains in terms of ideology, study and work. One year has passed in a blink of an eye. With the support and help of my leaders and colleagues, I persisted in learning business knowledge, summarizing work experience, cultivating myself, striving to improve my overall quality, strictly abide by various rules and regulations, and conscientiously perform my job responsibilities. . Over the past year, I have been strict with myself mentally, worked diligently and hard-working, and been hard-working and plain-spirited, pragmatic and realistic in my work style. I have better completed various tasks assigned by leaders and departments at all levels, and dedicated myself to the hotel. Work hard. The main situation since this year is now reported as follows:

1. Political and ideological study

In terms of study, we must strictly demand ourselves, correct our work attitude, and combine theory with practice; in addition to professional In addition to the study of knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively explore the knowledge of other departments and disciplines, thereby improving our own strengths and ideological and cultural qualities, including developing a good life in life. Habit, live a fulfilling and organized life, have a rigorous attitude towards life and a good life style, be enthusiastic and generous, honest and trustworthy, willing to help others, have your own good principles of doing things, and be able to get along with colleagues.

Ideologically, consciously abide by the rules and regulations of the hotel and insist on participating in every activity of the hotel. I am required to be proactive and take care of every brick of the hotel. I have always devoted myself to study and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and the bitterness of failure, the increasingly fierce social competition has also made me fully Recognize the importance of becoming an excellent worker with comprehensive moral, intellectual and physical development.

2. Work situation

At work, we focus on the central work of hotel logistics, compare with relevant standards, be strict with ourselves, and complete various tasks well. In terms of style, we can abide by rules and disciplines, unite colleagues, be pragmatic, optimistic and progressive, and always maintain a rigorous and serious work attitude and meticulous work style, be diligent and hardworking, and bear no complaints. Carry forward the fine traditions of hardship, simplicity, thrift and hard work, and willingness to help others in life, always be honest, work diligently, live a hard-working and simple life, always keep in mind the responsibilities and obligations of party members, be strict with yourself, and be strict with yourself at all times. Serve as an example and lead the way. The following work was mainly completed this year:

1. Obey the arrangement and management of the department manager, cooperate with the manager to do a good job in the department, be able to better complete the daily office work of the department, and strive to make statistics on logistics, water and electricity consumption, etc. Uploading and issuing tasks are done well, and the department's quality inspection and labor union work tasks are actively completed. In April this year, the central air-conditioning system was cleaned; the air-conditioning host in the auditorium was repaired; in November, the cooling tower was installed and other work; I was able to take the initiative on the front line of the work site, actively cooperate, and successfully complete the main tasks.

2. With the support of the department manager, proactively understand and coordinate the work of each team. When each team or group encounters difficulties in their work, work with comrades to find ways to solve the problem until the work is completed.

① During the maintenance in the building, the "basin" in the bathroom fell off several times. The maintenance personnel had no experience in this area and were afraid of breaking the "basin". After I learned that this kind of "basin" is not guaranteed, Under the circumstances, I encouraged them to try boldly together, and carefully fixed the "basin", and it has not fallen off again until now. Later, the comrades were able to perform several "basin" repairs competently.

② Summer weeding is a heavy task, and the weeder often breaks down. I have been contacted many times to solve the problem. Based on my experience in repairing lawn mowers in previous years, I watched and learned a lot. With a little experience, I boldly and carefully tried my own hands, dismantling and cleaning the machine, and troubleshooting. In this way, I was able to slowly solve some minor problems, and gradually I have gained some experience.

③The staff in the switchboard room are still a bit lacking in computer operation. They often cannot print out call slips and cannot transfer calls. Several times after get off work at noon, customers are waiting for call slips at the front desk. I checked out, but the staff just couldn't print it and reported it to me in time. I put down the dishes and chopsticks in my hands and quickly ran to the switchboard room and solved the problem. etc.

3. Provide logistical support and serve all hotel departments. Among the matters that need to be handled by various departments in a timely manner, I will try my best to complete the tasks. If I cannot complete the tasks myself or need help, I will ask the manager for support; if a maintenance team is arranged to complete the tasks, I will check the completion status later. Since the second half of this year, we have insisted on going to front-line departments to check maintenance work orders every week, supervising the timeliness of maintenance, and reminding and criticizing maintenance personnel to make timely repairs for untimely maintenance.

4. Treat the library as your home and do your best. In logistics support work, it is necessary to obtain the most effective results at the minimum cost. In fact, this is easier said than done. When I need to purchase maintenance materials, I make reasonable suggestions to the manager. Considering the need to save costs while ensuring the quality of the materials, I often bring the accessories to the manager for review and obtain approval before confirming the purchase. A place to compare prices and quality. When repairing, try to find ways to repair without affecting the work and try not to replace, etc.

3. Shortcomings

1. There is a bit of dependence on political and ideological learning. Ideologically, I think that I can actively participate in the educational and learning activities arranged by the hotel branch, and then learn about it through TV and newspapers, and the usual political studies will be relaxed. As a middle-level force, it is particularly important for me to study my business. After working in logistics for a few years, I have relaxed my study of business knowledge. I think that with the manager taking the lead, I can take a closer look and just use my hands. I didn’t go any further to learn and explore.

2. Lack of initiative in work. After encountering difficulties at work, I often ask my manager for instructions and reports, but I don't take the initiative to think of solutions. In addition, there are many personal life problems this year, which also affects my work mood.

Chapter 2: Personal Work Summary of Hotel Administrative Logistics, 900 words

This year, I came to Beijing under the introduction of a friend. The moment I knew I could come to Beijing, I was very excited. I am very excited and cherish this opportunity. I studied hotel management in college, but I have never had the opportunity to practice it. I have always wanted to have an opportunity to apply what I have learned. Finally, the opportunity came, with a desire to pursue my dream. I came to Beijing. When I first arrived at the hotel, I studied hotel culture and theory courses.

After the training, we were assigned to various positions. In the first week after arriving, I was assigned to the guest room. Having worked with my parents since I was a child, I think I am very able to endure hardship, and I also I was prepared to endure hardships. In the housekeeping department, I mainly followed the master to learn to clean the room and make the bed. Although I was fully prepared before, the first day of work was really unbearable for me, and I began to insist on myself. I had doubts about things, but Master has always encouraged me. She always said that you must persist in everything. If you shrink back when you encounter difficulties, what will you do in the future? Persistence is the most important thing in everything. I am very grateful to Master for the encouragement at that time. If it weren’t for her, I probably wouldn’t have persisted.

In the second week, I was assigned to a restaurant and learned a series of basic restaurant service methods from senior restaurant waiters how to set up the table, remove the table, order, serve, and pass the dishes. And have a better understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I liked the job of receptionist very much, but I was very nervous. I didn’t know whether I was qualified for this job. But what made me happy was that the hotel’s staff Most of the employees are so warm and friendly. They are not indifferent to us because we are interns. After hard work, a sweet smile from colleagues or a simple "Thank you" will move people. The front desk is the facade of a hotel, where guests form their first impression of the hotel. The services at the front desk basically cover all the services that the hotel can provide. Therefore, front desk staff need to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During the study, I gained an in-depth understanding of some basic daily front desk operations such as how hotel guests check in and check out, and performed practical operations.

The internship days ended like this day by day. I did learn a lot during these days. In addition to learning some basic skills and service knowledge, I also learned how to be a good person and how to deal with my own problems. interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality. What I learned more is that as a waiter, you should have a strong sense of service. When chatting with a department manager, the manager mentioned service awareness. I strongly agree with his point of view: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also requires that their colleagues have the same awareness." The same awareness. ”

The year is coming to an end, and I have a new understanding of the position of hotel room service. Of course, I am very grateful to my leaders and colleagues for their help during the new year. In the next year, I will work harder and use the knowledge I have learned to make my own efforts for the development of x hotel. I hope x hotel will get better and better tomorrow.

Part 3: Personal Work Summary of Hotel Administrative Logistics, 900 words

Pay close attention to the change of concepts and enhance service awareness. It has been more than two years since the establishment of Henan Coal Chemical. Under the correct leadership of the large group and the careful guidance of the coking coal company to change their concepts and enhance their service awareness, the logistics cadres and employees of Xindong Company have further emancipated their minds, changed their concepts, raised their awareness, loved the large group, and served In the tertiary industry projects, the work style has changed significantly, and a good atmosphere of working hard and pursuing excellence has been formed. We position our responsibilities as "service" and plan and carry out various tasks with service as our purpose. We grasp the fundamentals of management, clarify the direction of innovation, adhere to a pragmatic style, change passive service to active service, and continuously improve service capabilities and levels.

The restaurant strives to overcome difficulties and improve employee dining satisfaction. Restaurant work has always been one of the difficulties in logistics. In particular, xx restaurant strives to overcome difficulties and improve employee dining satisfaction. In recent years, prices have risen rapidly, which has caused great difficulties for restaurant operations. In view of the actual situation of high prices, the staff restaurant has adopted measures such as tapping potential, reducing consumption, and unified procurement to ensure the stability of the portion and quality of meals.

Part 4: Hotel Administrative Logistics Personal Work Summary, 900 words

The tense and busy 20XX is leaving, and the joyful 20XX is gradually coming. In the past year, all our employees, under the leadership of the hotel leaders, worked together through thick and thin, united sincerely, and successfully completed various tasks. Our logistics department has performed outstandingly in various tasks and is remarkable. Next, as the logistics foreman, I will report on the work of the logistics department this year as follows:

1. Pay attention to guarantees and establish a sound logistics guarantee mechanism

Carefully plan and establish a sound system logistics support mechanism. There is no rule without rules. In order to ensure the high efficiency and high quality of hotel logistics work, our logistics department and all employees have formulated a practical logistics support system with reference to existing laws and regulations, public security management regulations, fire regulations, and the specific situation of the hotel. As a The basis for the logistics department to carry out various tasks.

2. Pay attention to safety and conduct safety inspections and safety education

Carry out safety inspections every day and safety education every week. Accidents come from paralysis, safety comes from vigilance. As a logistics department, we understand the importance of safety work. Quality is the life of a hotel, and safety is the key to quality. To this end, our logistics personnel classify various safety issues and assign dedicated personnel to take responsibility. The security guard is responsible for security and theft prevention, and the electrician is responsible for inspecting and repairing circuits. If there is any situation, it is required to handle it immediately and keep records. In addition, we also actively cooperate with the local fire department to carry out firefighting work. We have also posted safety signs in conspicuous locations to remind guests to pay attention to personal and property safety. Over the course of a week, we will classify the various security issues reported, work together, discuss solutions, and then provide feedback. In order to enhance employees' work enthusiasm, the logistics department also implements a reward and punishment system to link safety issues with employee rewards and punishments.

3. Pay attention to routines to ensure the normal operation of logistics supply

Work overtime to ensure the normal operation of the hotel's water supply, power supply, and heating facilities. As we all know, the hotel’s water supply, power supply, and heating systems are intricate. Take the circuit as an example. As long as there is a problem with one line, it may cause power outages in many departments, which will not only bring economic losses to the hotel, but also cause irreparable reputational damage.

Therefore, the logistics department pays close attention to every detail of water supply, power supply, and heating facilities.

IV. Focus on key points and successfully complete the reception work for National People’s Congress deputies

Due to effective organization, our hotel successfully completed the reception work for National People’s Congress deputies. The Logistics Department plays an active role in reception work. From the lobby area to the customer area to the floral arrangements at the venue, we take it all seriously. The lobby area is the face of the hotel. The logistics department has carefully designed and carefully arranged it. Flower baskets are placed in the lobby to give guests a comfortable feeling. The safety of the customer area is particularly important. The logistics department arranges security personnel to monitor the area 24 hours a day. If there is an emergency, it will be dealt with immediately in accordance with the law. We also carefully decorate our customers' rooms to give them a feeling of being at home. The venue is where delegates hold meetings. In order to provide excellent service at the venue, the logistics department has specially trained the service staff. All participants were satisfied with our services.

No gold is perfect, and no one is perfect. We also have shortcomings, and we would like to point them out now and ask for your correction:

First, due to the large number of logistics tasks and high pressure in the hotel, employees It is inevitable to take it lightly, which may cause safety hazards. In this regard, we always patiently persuade and educate employees at the right time and at the right place. Due to proper methods, employees are convinced of criticism and education. Colleagues set an advanced model according to the reward and punishment system and call on junior employees to learn from others.

Secondly, due to the aging of facilities such as water and electricity, the logistical cost of replacement and repair is relatively high. We will work with other departments to address this issue.

Plan for the coming year: We will listen to everyone’s opinions and suggestions with an open mind, and strive to correct the shortcomings in our work and improve the deficiencies in our work. We are convinced that with the assistance of various departments and through the hard work of our department, we have the determination and ability to do better logistics work in 20XX and make greater contributions to the hotel.