Summary of expressway service area work in the first half of the year

Summary of expressway service area selection in the first half of the year

The first half of 2008 was a gratifying and encouraging half year for all the work in the service field. With the support of superior leaders, with the theme of "harmonious development" and a positive mental state, we unite and lead employees to overcome ideological, conceptual and work difficulties with a high sense of responsibility and self-motivation, and strive hard in the competition of modern enterprises to achieve service and management.

A, high standards, strict requirements, realize the role change, improve the system construction, strengthen discipline, strengthen execution, improve the quality of employees. From the management point of view, in line with the principle of grasping the first level and taking responsibility step by step, we provide a platform for everyone to display their talents and abilities.

The heads of departments in this service area have changed from managers of specific affairs to organizers, and their roles have changed. From passively accepting tasks in the past to actively assigning tasks now, they can enter the role as soon as possible, give full play to their own abilities or strengths in a certain aspect, and lead the department personnel to take a long-term view, clarify their responsibilities, be brave in innovation and development, and better complete their respective work according to the overall operating ideas of the service area. High standards, strict requirements, and strive to be better and better. Lead by example, set an example, and take the lead in observing the rules and regulations and work discipline of the service area. According to the actual situation of the department, clearly define the division of labor, emphasize discipline, put forward work objectives and requirements, give full play to the important role of managers and all employees in the process of enterprise survival and development, and everyone is equal in the implementation system, with clear rewards and punishments. At the same time, combined with the humanized management mechanism of "moving with emotion, knowing with reason", emotional management is integrated into the whole process of management, and the management quality is continuously improved, and the restraint mechanism is transformed into the conscious action of employees, while improving the quality of employees. Good deeds are endless: 654381at 6: 30 in the morning of October 24, the gas station staff helped the little girl stranded by the bus to go home; At 6: 30 in the morning of May, 2006 10, the staff of the East Restaurant found Sun Ningbo's parents and sent a banner. At about 5: 30 pm on May 16, the refueling worker Zhang found a medium-sized Jiefang truck on fire at the gas station and helped put it out.

Second, strengthen comprehensive management.

In view of some new situations and new problems brought about by organizational adjustment and supply situation, we have taken a series of measures to strengthen refined management. First, quantitative target management has been implemented, and a systematic efficiency management system has been established and improved through tracking inspection, regular reporting, monthly meeting analysis and evaluation, and monthly employee assessment. Second, use the certification results to strengthen the standardization, proceduralization and standardization of management, improve the quality of all work and optimize the quality of management. The third is to carry out labor competition activities in depth, which provides a carrier for building "Jingfu brand" and "civilized window". At the same time, smiling service, civilized service, quick service, extended service and send warm service have been strengthened in the whole region, creating value for customers and meeting their needs. Fourth, the specific scheme has been implemented in view of the difficulties and key issues of operational safety. First, in view of the safety of the square, through communication and consultation with the public security department and the local government, preventive measures were jointly formulated; Secondly, in view of the oil supply problem, the gas station has increased the contact with the oil supply unit, and the finance has also improved the timeliness of payment, making the oil supply more timely. Third, hold an economic analysis meeting of department heads to coordinate and solve difficult problems. At present, with the support of leaders at all levels, the business situation and surrounding external relations are good. The fifth is to strengthen the implementation of rules and regulations. Since its opening, the company has never been soft on employees who violate the rules and regulations. The punishment of the penalty and the refund of the penalty have curbed the unhealthy trend of violating the rules and discipline and built a warning platform for the employees. Sixth, timely and reasonable deployment of employees in various departments. Seventh, strengthen the skills training of employees, and achieve the expected results, so that employees are familiar with posts, understand skills, master procedures and operate skillfully. Eighth, it has enriched a number of new employees for the workforce and injected new vitality and vitality.

Three, safety+service = benefit, open up channels to create benefits.

In recent years, our company has always put safety+service = benefit, and opened up channels to create benefits in the most important position, as the central work to grasp. Since its opening, the following work has been done around this work:

1, grasp understanding and improve consciousness. Safety in production is the foundation of the company's survival and development. According to the spirit of the relevant documents of the higher authorities, early deployment and early publicity are adopted to make the employees pay attention to safety and service, consciously change to safety for me, and lay a solid ideological foundation for economic benefits. Implement personnel, systems, institutions, responsibilities and funds in the work. Sign safety responsibility letters with employees at all levels to clarify their respective responsibilities. Take safety education as an important part of employee assessment and implement the "one-vote veto" system. Carry out the principle of "who is in charge, who is responsible", so that the responsibility is clear and the responsibility goes to people. According to the training plan formulated by each department and the actual work, organize comprehensive quality training for managers above the team leader, new employee training, ISO900 1 quality management system training, OHSAS 18000 occupational health and safety management system training, and enterprise rules and regulations training. The training covers company policies, applicable laws and regulations, production management, financial management, marketing management, labor protection, democratic management and file management. Through training, not only the comprehensive quality of employees is improved, but also the continuous appreciation of human resources in enterprises is realized.

2, grasp the management, the establishment of various work management institutions. In order to strengthen the organization and leadership of all work, a leading group was set up in this service area to organize safety knowledge learning, and safety was restarted and redeployed according to the requirements of superiors. All levels have made plans and defined their goals and responsibilities. Formed a vertical to the end, horizontal to the edge, coordinated business network.

3, grasp the key points, to ensure smooth operation. This year is the first year of this service area. It has not been opened for a long time and its social popularity is not high. At the same time, the supply of refined oil is not timely. Undoubtedly, it will cause certain difficulties in economic income generation. To this end, we focus on expanding visibility and solving the problem of untimely supply. First, scientific organizations should increase publicity. The food and beverage department distributes leaflets; Gas stations carry out free car washing business. Second, employees are strictly required to do the following four things: First, there are greetings and messages. The second is to strengthen the study of employee rules and regulations and act according to the system. The third is to strengthen the management of departmental measures to ensure that the measures are feasible and put in place. The fourth is to strengthen the on-the-job training of employees. Third, give full play to the functions of departments, strengthen the monitoring and analysis of customer sources, keep abreast of customer sources, and actively adopt various rationalization suggestions put forward by customers by issuing customer satisfaction questionnaires to correct customer dissatisfaction in time.

4. Grasp the details and promote economic development. We firmly establish the concept of "details determine success or failure", and strongly emphasize "refined management, refined management, further progress" in service, and advocate paying attention to details and doing small things well. First, strengthen daily departmental inspections. Insist on strengthening site safety management, find problems in time and eliminate hidden dangers. Through the safety inspection, many hidden dangers were found, and the rectification notice 13 was issued, and the hidden dangers 13 were completely rectified, and all kinds of illegal activities were resolutely stopped. Second, be prepared. Make a detailed emergency plan, set up an emergency team, and be equipped with enough personnel to ensure that emergency materials and equipment are sufficient and in good condition, and deal with all kinds of unexpected problems in time. Before entering the flood season, the drainage facilities in the whole region shall be inspected, maintained and cleaned in a unified way to ensure smooth drainage, timely repair problems and ensure traffic safety. On April 23, fire fighting, robbery prevention and flood control exercises were conducted. Third, strengthen the duty system. Each department shall be on duty by the monitor or above in turn, and the emergency measures shall be appropriate and effective, which can handle emergencies in time.

Seize the development opportunity, with the spirit of seeking truth from facts, solid work style and flexible management strategy, constantly improve the management level and quality, adjust the management strategy, and implement a multi-variety and diversified management development strategy. The food and beverage department has launched a series of measures, such as "lucky customers" and "celebrate your birthday today" prize-winning food and beverage activities. Gas stations take measures to train new employees, vigorously promote high-quality services, provide free car washing services for refueling vehicles, strengthen contact with business departments when oil products are in short supply, keep abreast of sales volume and traffic flow, and reserve oil products to ensure normal operation; In order to solve the problem of less employees and less technical backbone, the garage first uses spare time to strengthen technical and service quality training to improve customer satisfaction; Second, personnel do not rest and work overtime to meet normal operations. Through the joint efforts of all the staff, the service area achieved an operating income of 65,438+0,392.365,438+0,000 yuan from June to May this year, completing 93% of the tasks in the first half of the year, and realizing a profit of 58,654.38+0,000 yuan after amortization of all the upfront expenses.

Fourth, strengthen internal management and lay a solid foundation for development.

(1) In line with the principle of "making the best use of people and making the best use of everything", personnel management is strictly controlled, posts and personnel are fixed, and one person is multi-purpose, thus putting an end to the phenomenon of overstaffing and wrangling with each other, avoiding unnecessary expenses in personnel use, reducing costs for enterprises, and enabling everyone to give full play to their personal energy, thus becoming an indispensable brick and tile for enterprises.

(2) Enhance cost awareness, strictly control material consumption, and strive to reduce consumption.

Since opening, we have been committed to saving energy, reducing consumption and costs, and seeking new economic growth points. Starting from saving a drop of oil, gas and electricity, strengthen on-site management and supervision, strictly manage and operate carefully, strictly implement the water and electricity saving system, and reduce running, running, dripping and leakage. By taking a series of measures, the phenomenon of ever-burning lamps and running water has been basically eliminated. While doing a good job in saving energy and reducing consumption, we should strictly control expenditure, and we should not spend money indiscriminately and spend a penny more. All business departments should make flexible arrangements, keep a close eye on the market, constantly expand the channels of purchasing goods, shop around, reduce operating costs and minimize all expenses. At the same time, in strict accordance with the requirements of the company's two systems, closely around the company's development theme, adhere to "people-oriented", "pioneering and innovative" and "continuous improvement", constantly improve service quality and meet customer needs. After half a year's efforts, this service area has gradually embarked on the road of benign development.

(3) Strengthen logistics support. In order to ensure the normal operation, the General Department goes all out to do a good job in logistics support, keep abreast of the dynamic situation of various departments, and try its best to improve the maintenance technology. In the work, do everything possible to achieve early detection, timely maintenance and rapid maintenance. Understand and check the equipment of each department one by one, from practicality to maintenance, to ensure the normal operation of the equipment. Always insist on reducing intermediate links, reducing maintenance costs and improving equipment integrity rate.

Fifth, strict management, true feelings, and create a "home" atmosphere.

Management is the eternal theme of enterprises, and corporate culture construction is also an important means of management modernization. In a sense, management is also culture. Hundreds of systems and dozens of assessment standards formulated by the company all embody the word "strict". We have carried out these systems to the letter, everyone is equal before the system, and strict implementation has formed an atmosphere. If there is a quality accident, it will be punished in accordance with the regulations. Our strict management is a characteristic of corporate culture. Of course, the starting point of "strictness" is the deep love for employees. Employees are the greatest wealth of an enterprise. We strictly manage from the perspective of caring for and protecting employees' fundamental interests, and attach great importance to caring for employees' life and ideological changes in our daily work. Weddings, funerals and weddings are always present, and employees will lend a helping hand when they encounter difficulties, creating a "home" atmosphere for employees and greatly improving their concept of taking the enterprise as their home. In April, the company launched the activity of "I advise the company, I advise the managers". In just a few days, all cadres and workers put forward more than 200 suggestions on how to improve products, services, environmental quality, increase income and reduce expenses from different angles, and gave valuable opinions. Through the development of this activity, the sense of ownership of all employees has been improved, and employees' concern for the enterprise has also been seen, which has promoted the healthy development of the service area to a certain extent.

Sixth, the life of employees has been improved.

The company adheres to people-oriented management, cares for employees and benefits employees. In the first half of the year, it did 10 good things in improving the material and cultural life of employees. First, a comprehensive physical examination was conducted for all employees; The second is to install fans for all staff quarters, which improves the sleeping conditions of employees; The third is to provide employees with mung bean soup free of charge to avoid employees in the department; Fourth, the second bus in the morning was opened, which solved the problem of front-line employees' difficulty in commuting; The fifth is to adjust the dormitory for employees with poor accommodation conditions; Sixth, the implementation of monthly bonuses, bonuses according to the size of the contribution, to mobilize the enthusiasm of employees; Seventh, the wages of employees who have made outstanding contributions have been raised; Eighth, audio and entertainment equipment has been added and opened to employees on a regular basis; Nine, the dormitory is equipped with tables and chairs to provide conditions for employees to learn; Tenth, provide endowment insurance for qualified employees, so that employees can get more benefits.

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