Episodes on hotel cashiers

I am a graduate of Xinyang Normal University majoring in tourism and hotel management in Grade 03. I came to Jinci Hotel in Shanxi Province through the school arrangement. The ancients said: "The deceased is like a man, and he does not give up day and night." The short and unforgettable internship journey flies by like a fleeting moment, and the feelings during this period are like a five-flavor bottle - all the sour, sweet, bitter, spicy and salty. In the daily intense and fulfilling work environment, I have gone through nine unknowingly. Looking back on this nearly one-year internship period, my heart is full of excitement, and it also makes me feel infinite emotions.

As an intern who has just stepped out of campus, I know that there are many things that I have to learn, and I am also too unfamiliar and mysterious about the job I am about to enter. In this contradiction, Driven by psychology, I greeted it with confidence and expectation. When I first came to the hotel, I was deeply attracted by its mysterious colors, fresh air, and elegant environment. I felt lucky to have the opportunity to intern in this place. When I came to the hotel to arrange a position, I discovered that I did not have many advantages. There was still a big gap between the theoretical knowledge learned in school and reality. Everything needed to be learned and explored again. For this reason, when I was asked to choose a position, I chose the position of cashier because it has more contact with customers and the working hours are relatively compact. This is an excellent training opportunity for me. From the day I stepped into the position, I secretly made up my mind to become a cashier. I must work hard and prove to everyone that I can do it well.

At work, although I just play the role of an ordinary cashier, my job is not just as simple as collecting money, but also a series of complex procedures. In the past six months of work, I have discovered that we must be able to do a job well. No matter whether the work is heavy, busy or leisurely, we must use a positive attitude to complete each of our jobs, not because of the proportion of workload. And complain, because complaining is useless. What we need to do more is not to think too badly about things, but to maintain a good attitude and face the team every day. Because a happy attitude will make us unconsciously tired and boring at work.

I worked hard to learn business knowledge at work. Under the training and guidance of the foreman, I quickly became familiar with the basic situation of the hotel and the cashier job process, from theoretical knowledge to practical operations, from the front desk to the reception. Customer service, bit by bit learning accumulation, in a short period of time I mastered the various business skills that a cashier should have.

I also made mistakes at work. It was my supervisor and foreman who gave me encouragement again and again, which made me more enthusiastic about my work. Mr. Millland once said: Young people inherently need encouragement. Yes, it was this encouragement that enabled me to bravely overcome difficulties and make continuous progress at work. From then on, I was no longer so fragile in the eyes of my leaders and became very strong. Due to my strong sense of responsibility and enthusiasm for work, I was recognized by my superiors and allowed me to intern at the Guobin Club. I'm not used to it. I don't think it's as good as a restaurant in every aspect. However, after a period of hard work, I finally felt that only by enduring hardships can one become a master. This admirable saying. After a period of hard work, the leaders spoke well of me and asked me to serve as a receptionist at the front desk. Heavy responsibility, I was very happy at that moment, despite all the suffering. It's all worth it. At the same time, I feel a lot of pressure. The leader values ??me so much. This is trust in me. I think I should work hard and do my duty well. For me, Another new challenge.

During the nine months of internship, I learned a lot about the management and culture of the hotel. Among them, the one I learned the most about was

1.

Service quality

For service industries such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. A high level of service quality can not only leave a deep impression on customers, but also create a lasting impression on customers. It lays the foundation for their next visit. It can also make customers feel honored and establish a good brand and image for the company. In Kaiyuan, we have seen that hotel leaders attach great importance to the improvement of service quality. Even for our short-term interns, they must go through strict Only after etiquette training can they take up their posts. Follow-up training and guidance are provided to old employees to continuously improve and improve their professional quality and level. Department managers and supervisors often say to us: "Every move you make represents our Kaiyuan, and your image This is the image of our Kaiyuan. "The guests will never be wrong, it will only be us who are wrong." "Only sincere service will bring smiles from the guests."

2. Hotel culture

What is omnipresent in a hotel is service culture, etiquette culture, regional culture, food culture, troubleshooting culture, etc. All staff in the hotel are hosts, and all guests will be aware of it when they come to the hotel. Hotels and hotel people are more or less dependent. In addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel people when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultured and cultivated. The guests are tasting a dish, and the waiter is introducing knowledge about the dish with a sweet voice, including its origin, spread, characteristics, novelties, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some knowledge. The new knowledge and information made their trip worthwhile from another level.

In every corner of the hotel, there are courteous service staff. Their standardized operations, professional smiles, and humble demeanor allow guests to be influenced by etiquette culture all the time. Individuals in society are always affected by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel staff, but also beneficially affects guests, improving the quality and cultivation of the entire society. When guests arrive at a new place and check into a hotel, they are always eager to learn more about the local culture, customs, and landscape features. Hotel people should be very familiar with this. A hotel is just a single building. Only in the context of the region can it have a rich heritage and cultural background. For out-of-town guests, they come here either for the scenic features of the place or for business purposes. Basically, they will not come here for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of its status as a landlord. For example, introducing local tourism resources, such as providing directions for business offices in the local area. In this way, the hotel truly becomes a window for communication between the local area and the outside world. There is also a culture called "problem-solving culture", which is the ability to provide knowledge to help guests solve problems. The golden key culture is a typical example, satisfying and surprising, and completing impossible tasks.

Cashier is a relatively important position in the hotel. It requires a strong sense of responsibility and good communication skills, which is very stressful for me. Faced with difficulties and pressure, I did not back down, but faced the difficulties. After nine months in the front desk cashier position, I can now say that I am qualified for this job, and believe that I will do better in other similar jobs in the future.

The above are some of my feelings during the internship process. Looking at the operation and management of this hotel as a whole, from my nine-month internship, I can roughly summarize the following shortcomings:

1. The traditional attitude towards employees should be changed. People are the main body in management, and this is something that all managers should grasp. The superior-subordinate relationship in management is only a division of labor, not a relationship between domination and being ruled; on the contrary, modern management concepts tell us that management is a special service, and managers can only serve their subordinates well and help them. Only when subordinates make outstanding achievements at work can managers themselves have the performance of management.

The operation and management of modern enterprises must adhere to the "three gods", namely: market, customers and employees! An old employee said to the leader in the hotel's BBS: "Be kind to employees, be a good leader, and remember, not all the machines you manage are machines." I think this may be what every employee wants to say to the leader. If so.

2. Enterprises lack a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, and a company also needs its own corporate culture. The construction of corporate culture is not optional, but necessary for the survival and development of enterprises. When an enterprise faces various challenges, it requires everyone in the enterprise to work together and unite to overcome difficulties. For companies that have not carried out corporate culture construction, they are usually scattered, and everyone will think about their own thoughts when something happens, and no one has really thought seriously about the development of the company. In other words, they have not integrated themselves into the company. among. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.

3. The company lacks an effective incentive mechanism and promotion system. The hotel's incentive mechanism focuses too much on material incentives and ignores spiritual incentives. In fact, in addition to traditional rewards and punishments, there are many other motivation methods that our managers can learn from. Sometimes a smile or a compliment from a leader to an employee is more effective than a salary increase!

The nine-month internship has become a thing of the past, and the successes and failures of the past have become a thing of the past. We should not show off or be sad about them, but should adjust our mentality to meet the future. challenges and face the upcoming problems of the team. There is a lot of knowledge to learn in life, and what we have learned now is far from enough. Then we should prepare for the next stage of internship, set out with a goal, and the hard work will be rewarded. After sowing the seeds, we We also need diligent cultivation and hard work, so that we can have a bumper harvest.

Jinci Hotel is my first working place in society. During this nine-month internship period, it is of great personal significance to me. From a person who has left campus and does not understand worldly affairs, The interns are now able to face all difficulties and pressures independently. I am very grateful to the school and Jinci Hotel for giving me this opportunity. Finally, I wish all alumni of our school to realize their life value in their jobs.

The above are some of my feelings and thoughts about this internship. As a feeling, it may have many subjective traces, but only employees can truly experience this feeling. Therefore, I hope that managers Before making a decision, in addition to considering the interests of the hotel and also considering the employees, only such a decision can gain the support of more employees. Finally, I would like to thank the hotel for providing such an internship opportunity, and thank the teachers for their help. I wish the hotel will get better and better!