The mediator immediately assisted both parties in negotiating Zhao’s medical expenses (excluding exemption fees), hospitalization food subsidy, nursing expenses, etc. The cost items and compensation s

The mediator immediately assisted both parties in negotiating Zhao’s medical expenses (excluding exemption fees), hospitalization food subsidy, nursing expenses, etc. The cost items and compensation standards were negotiated, and the specific compensation amount for a certain hospital was jointly determined to be 250,000 yuan, which both parties recognized. After the two parties reached an agreement on mediation, Zhao repeatedly expressed his unwillingness to leave the hospital. After communicating with Zhao, the mediator learned that Zhao’s real “root cause” was that he believed that he was alone, disabled, uncared for, and homeless. Zhao demanded high compensation from a certain hospital not only because he believed that the hospital was at fault during the treatment, but more importantly because he believed that he had no place to go, so he wanted to stay in a certain hospital. Taking into account Zhao's concerns and the particularity of Zhao's living situation, in order to better solve Zhao's life difficulties and truly resolve the conflict, the mediator immediately took the initiative to drive to Zhao's village, township, county, and city for poverty alleviation. Office, actively communicated with relevant departments, helped Zhao apply for social assistance, and tried to coordinate the local government departments to provide Zhao with five guarantees and targeted poverty alleviation and other assistance policies. The mediator also invited the village chief and village branch secretary of Zhao's village, as well as Comrade *** from the County Poverty Alleviation Office to come to the hospital, and *** worked together on Zhao's ideological work. Please let Zhao put down his mental burden, relieve his worries about life, and inform him that government departments and relevant units have made appropriate arrangements for his resettlement after returning home. The mediator will also continue to actively coordinate government departments to implement his five guarantees and counterpart poverty alleviation and other assistance. policy. After understanding that his placement problem had been resolved, Zhao finally agreed to leave the hospital and go home. After more than a month of hard work by the mediator, the dispute between the two parties was successfully resolved.

Mediation Result

After mediation, the two parties reached a mediation agreement as follows: A hospital compensated Zhao*** for a total of RMB 250,000.

After the mediation agreement between the two parties was fulfilled, Zhao returned home and entrusted his relatives to send a banner with the words "enthusiastic for the people, solving problems and solving problems" to the Medical Regulation Committee to express his recognition of the work of the mediator. and thanks.

Case Comments

The medical knowledge involved in this dispute is not profound, and Zhao believed that the difficulty of mediation was that he had no one to take care of him and was homeless. The mediator was not afraid of hard work and used his rest time to drive 100 kilometers to Zhao's hometown to visit, understand the specific situation, and enthusiastically contacted multiple relevant departments to actively solve the problem of Zhao's return to his hometown, and then successfully relieved Zhao. ideological concerns. This mediation process not only reflects the enthusiasm and impartiality of the people's mediators, but also reflects the important role of people's mediation in maintaining social harmony and stability and resolving conflicts and disputes.

Reason for Recommendation

People’s mediators not only resolve the explicit conflicts between the parties, but also help the parties resolve hidden concerns about their lives by coordinating the joint efforts of multiple parties and units. sexual contradiction, taking into account efficiency and fairness, and embodying the "people" attribute of people's mediation.

Expert Commentary

In this dispute, the people's mediator not only resolved the medical dispute between the two parties in accordance with the law, but also proactively helped the parties resolve their living difficulties and ideological concerns, fundamentally resolving the dispute. Conflicts and disputes eliminate the hidden danger that the parties may cause other conflicts and disputes due to life difficulties, and reflect the irreplaceable superiority of people's mediation compared with other dispute resolution methods.