What is the content of the Consumer Rights Protection Law?

In order to protect the legitimate rights and interests of consumers, maintain social and economic order, and promote the healthy development of the socialist market economy, the Fourth Session of the Standing Committee of the Eighth National People's Congress passed the "People's ***Consumer Rights and Interests Protection Law of the People's Republic of China. The law clearly stipulates that the state protects the legitimate rights and interests of consumers from infringement, and it is the common responsibility of the entire society to protect the legitimate rights and interests of consumers.

Consumers shall enjoy the following rights when purchasing and using goods or receiving services for their daily needs:

1. Consumers shall enjoy personal and property safety when purchasing and using goods and receiving services. The right not to be harmed. Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

2. Consumers have the right to know the true status of the goods they purchase and use or the services they receive. Consumers have the right to require operators to provide the price, origin, producer, purpose, performance, specification, grade, main ingredients, production date, expiry date, inspection certificate, instructions for use, After-sales service, or service content, specifications, fees and other related information.

3. Consumers have the right to choose goods or services independently. Consumers have the right to independently choose operators who provide goods or services, independently select product varieties or service methods, and decide independently to purchase or not to purchase any kind of goods, and to accept or not to accept any kind of services. Consumers have the right to compare, identify and select when choosing goods and services independently.

4. Consumers have the right to fair transactions. When purchasing goods or receiving services, consumers have the right to obtain fair transaction conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced transactions by operators.

5. Consumers who suffer personal or property damage due to purchasing or using goods or receiving services have the right to obtain compensation in accordance with the law.

6. Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

7. Consumers have the right to obtain knowledge about consumption and consumer rights protection. Consumers should strive to master the knowledge and usage skills of the goods or services they need, use the goods correctly, and improve their awareness of self-protection.

8. Consumers have the right to have their personal dignity and national customs respected when purchasing and using goods and receiving services.

9. Consumers have the right to supervise goods and services and consumer rights work. Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights and interests, and have the right to make criticisms and suggestions on the work of protecting consumer rights and interests.

In order to ensure the realization of consumers' rights, the "Consumer Rights and Interests Protection Law" stipulates ten legal obligations that operators should fulfill. And stipulates the legal responsibilities of operators. If a consumer rights dispute arises between a consumer and an operator, it can be resolved through the following channels: negotiate and settle with the operator; request a consumer association for mediation; file a complaint with the relevant administrative department; submit it to an arbitration institution for arbitration based on the arbitration agreement reached with the operator; File a lawsuit with the People's Court.

If consumers’ legitimate rights and interests are harmed when purchasing or using goods, they may demand compensation from the seller. After the seller makes compensation, if it is the responsibility of the producer or other sellers who provided the goods to the seller, the seller has the right to recover compensation from the producer or other sellers. If consumers or other victims suffer personal or property damage due to product defects, they may demand compensation from the seller or the producer. If it is the responsibility of the producer, the seller has the right to recover compensation from the producer after making compensation; if it is the responsibility of the seller, the producer has the right to recover compensation from the seller after making compensation. Consumers whose legitimate rights and interests are harmed when receiving services may request compensation from the service provider.