Slogan of Ministry of Finance

Implementation steps of factory quality management system

The establishment of quality management system is divided into several stages:

1) Establish an organization and establish a quality management system leading group.

2) Function distribution of each department.

The above two items should be improved according to the existing organizational structure of your company and written down to form a part of the quality manual.

3) Prepare quality manuals and quality records of program documents.

This work is usually done with the help of consultants, who all have a set of models. A good consultant will integrate your company's operation and production management procedures into system files, but some consultants will ask you to implement them all according to his model. This situation will make your future system work unable to combine with reality. In order to cope with the audit, only fraud can be made, and the management representative will be very tired.

4) Conduct personnel training and system trial operation according to the requirements of program documents, and make records. If it is inconsistent with the actual situation, the document can be trimmed again.

5) The quality manual was officially released, including quality policy and quality objectives, and the system was officially put into operation.

6) Training of internal auditors

7) Organize internal audit and management review, and take corrective and preventive measures for the problems found.

8) Contact the certification company to accept the third-party audit and obtain the ISO certificate.

In addition to the above, it is also necessary to clarify the schedule, responsible person and cooperation department.

Steps:

1. Identification and diagnosis of the original quality system of the enterprise;

2. Appoint management representatives and form an ISO9000 implementation organization;

3. Set goals and incentives;

4. Personnel at all levels receive necessary management awareness and quality awareness training;

5.ISO900 1 standard knowledge training;

6. Preparation of quality system documents (legislation);

7. Large-scale publicity, training, release and trial operation of quality system documents;

8. Internal auditors receive training;

9. Several internal quality system audits;

10. Manager review based on internal audit;

1 1. Perfection and improvement of quality management system;

12. Apply for certification

The implementation of ISO9000 should not be a mere formality, and factory management should be combined with ISO requirements to achieve stricter and more effective purposes. As for factory management, I think the normal management method should be:

(1) Determine the organizational structure of the factory according to the business situation of the market target, and decompose the target into indicators and distribute them to all departments according to the organizational structure.

(2) The next step is for everyone to achieve goals and targets. The factory management involved is basically divided into four parts:

1) The organizational structure is clear, and the responsibilities and authorities are clear. It should be noted that there may be loopholes in the three links.

2) The operation process is clear and implemented according to the requirements and responsibilities.

3) The company's regulations are institutionalized and clear. Obey the rules, the rules are incorrect. In other words, not letting go is a matter of principle.

4) Corporate culture construction. This is very important. How long a company can have vitality and development potential depends on this. I won't go into details. You can understand.

(3) The next step is the continuous improvement, revision and implementation of the system, which is equivalent to the internal audit, external audit and second-party audit of ISO9000. It can be said that ISO9000 is a very good management mode. It focuses on a management mode of vertical command system, horizontal contact system and inspection feedback system, and emphasizes the satisfaction of resources (including the ability and quality of personnel) and the rigor of operating procedures in order to achieve strict management, quality assurance, customer satisfaction and ultimately win-win or win-win situation.

(4) Specific management processes involved:

The general manager is the top manager of the factory and is responsible for the overall management of the company. He needs to formulate a quality manual similar to ISO9000, such as product type, product market positioning, business objectives, resource provision (including financial resources, manpower, factory buildings, facilities, technology, etc.). ) and the determination of the general direction of factory management. There are many details, including:

1) quality policy and objectives;

2. Organizational structure;

3) Responsibility and authority;

4) General requirements of factory management, such as document management requirements, planning and regulation of product realization process, regulation of internal and external communication, resource management (personnel, equipment and working environment), product realization process management (product realization planning, customer-related process management, design and development, procurement, production and service, quality control equipment management) and quality control process management (quality management standards, quality control equipment management) include And there may be many triangle areas, the so-called three no health care areas, which cannot be involved in procedures and administrative regulations. Comprehensive management focuses on prevention and usually avoids such loopholes, but this kind of problem is usually only known when it is encountered, so it is difficult to think of prevention in advance.

5) Check the realization of the target, modify the target, ensure the matching of resources, and then form a circular process.

(5) Management documents generally include:

1 General Manager:

1) Company-level documents:

(1) Articles of Association, joint venture contract, business license, relevant tax registration certificate, production contract, animal and plant quarantine certificate, organization code certificate and legal person qualification certificate;

(2) Resolutions and minutes of the shareholders' meeting (or the board of directors).

(3) certification of other companies (such as ISO9000, national safety regulations, trademark and patent certification);

(4) shareholder information. (Documents and other supporting documents for shareholders to purchase and hold shares)

(5) Other company documents. (I haven't thought of it yet)

2) Company management system documents:

(1) quality manual;

(2) program documents;

(3) Management rules and regulations;

Manage meeting minutes;

⑤ Monthly reports and annual reports of all departments of the company;

(6) Management system review documents; (such as management review, internal audit, second-party audit result report, system audit report, analysis and summary of quality objectives, etc.). )

(7) Long-term and effective important technical documents of the company.

3) Information of other important customers and suppliers, market research, information of the same industry, etc.

2. Administration and Personnel Department:

Human resource management:

1) human resource allocation:

(1) human resource management procedures;

(2) Job description (departments and positions)

(3) Provisions on the division of personnel authority;

2. Recruitment:

(1) recruitment and employment system;

(2) Resignation procedures.

3) Training management system.

4) Performance appraisal system: (This is a topic that needs to be discussed at present)

(1) post evaluation system;

(2) the performance appraisal scheme of each department of the factory (including performance appraisal indicators and regulations linked to promotion awards)

Fifth, the attendance system;

6) Employee welfare plan, etc.

Administrative management system:

1) employee code of conduct;

2) Plan and summarize management measures;

3) reward and punishment regulations;

4) Factory certificate management system;

5) Attendance management system; Conference management system

6) Resignation regulations;

7) Safety management system;

8) dormitory management system;

9) Factory management system;

10) fire safety management system;

1 1) vehicle management system;

12) business trip management system;

13) telephone management system;

14) guest visiting reception scheme;

15) other regulations (such as special regulations when we enter the dust-free workshop)

3. Business departments:

1) quotation rules;

2) Process control procedures related to customers;

3) customer satisfaction measurement procedures;

4) Non-conforming product control procedure-about returning goods;

5) Customer information system analysis;

6) Customer credit management measures and other business development management control measures.

4. Finance Department:

1) Permission approval criteria

2) Business trip management system

3) Travel expense reimbursement regulations

4) Business reception management system

5) Current asset management system

6) Measures for the management of accounts receivable

7) Rules for over-limit transportation

8) Fixed assets management system

9) Measures for the Administration of Assets Appraisal

10) budget target planning system

1 1) Measures for the implementation of internal audit work

Audit penalty clause

13) fees, taxes and other nuclear regulations

14) procurement process

15）

16) outbound process

17) return process

18) reimbursement process

19) collection process

20) Items inventory and scrapping process, etc.

5. Materials Department:

1) production planning and scheduling control program;

2) Material control procedures;

3) Procurement control procedures;

4) Supplier review procedures;

5) Relevant provisions on warehouse management (such as provisions on receiving incoming materials, delivering/returning goods, provisions on warehouse management, guidelines on contacting with other departments, provisions on handling unsalable finished products and materials, etc.). )

6) Relevant regulations on financial association.

7) Others, such as linkage system with suppliers (sharing economic responsibilities, etc. ).

6. Technical department:

1) design control program;

2) Engineering change control procedures;

3) new product material selection specification;

4) Product BOM or production standard book or work instruction.

7. Production department:

1) production control procedures;

2) product identification and traceability procedures;

3) Product protection control procedures;

4) Control program of monitoring and measuring device;

5) Non-conforming product control procedures;

6) Other concession procedures, material acquisition, replenishment and storage requirements, etc.

8. Quality Department:

1) quality control plan;

2) inspection standards;

3) Process control of product quality related to the process;

4) product monitoring and measurement control procedures;

5) Handling of customer complaints;

6) Data analysis and continuous improvement.

9. Equipment Management Department:

Management procedures for equipment, facilities and working environment; .

10, others: management representative or quality management system department:

1) internal audit control procedures;

2) Management review control procedures;

3) Records and result reports of the second party's audit;

4) Inspection report on effectiveness and suitability of the system;

5) file management control;

6) Other quality records, etc.