Life reveals how Haidbon Moving Company deceives customers (Moving Notes)

Since I decided to move last week, I have been in a state of excitement because I really can’t contain my inner joy and excitement. What followed was a busy week, and now the dust has finally settled.

Apart from the joy, there are always some unpleasant things coming to disrupt the situation.

Let me talk about my moving situation last Saturday, and also give a reminder to friends who are preparing to move or move in the future. In this era of profit and money, you still need to keep your eyes open to avoid encountering villains. Being calculated for money.

It’s really annoying to think about it. I searched for a moving company three days in advance, compared and screened on Taobao and JD.com, and finally settled on a moving company called Haidebon.

This company called me on Thursday and Friday to confirm the status of my move. Since I have a piano, they called specifically to ask about the size of the piano. I asked him if he was moving a piano. Want extra money? He replied: Don’t worry, absolutely not! Our main purpose is to determine the weight of the piano so that we can arrange for strong and powerful people to come over.

Let’s take a look at some previous chat records between me and this company’s customer service, which will better illustrate the truth.

Based on my previous moving experience, I know that there are usually floor fees, and pianos will also cost extra, so I specifically asked the customer service about these two issues, and the customer service said that there are only transportation fees and labor fees. Now I just laugh.

The first step in analyzing the routine: first attract customers with moving conditions that are better than those in the industry and people's greed for petty gains. (As far as I know, other moving companies have floor fees and piano packaging fees, and some have moving fees and some don't)

On the day of the move, my appointment time was at nine o'clock in the morning, because they were based on Time was charged, so I got up early to pack my things, thinking that I could just move them down later to save time. Just when I was halfway through packing, at about eight o'clock, the moving company came.

At this time, the room could be described as a mess. Three of the five cardboard boxes were not full, and small bits and pieces were still placed in the cabinet. My husband and I can only clean it up alone, while the other one has to hold Little Apple.

Four movers came at once, two were over fifty years old, a slightly stronger one was about forty years old, and there was a small driver who was about thirty years old. . Where are the four strong men that we agreed on?

When I arrived, I asked what could be moved. The problem was that I hadn’t packed it yet, but I couldn’t just stand still, so I asked them to move some things that were not too big or too small. The four of us were just lazing around like this. I carried it one by one for more than an hour, and finally spent 20 minutes moving the piano.

During the transportation, we bought water for them, and later asked for cigarettes. A fifty-year-old man kept complaining about being tired and hot in front of us, and there was another person who kept answering the phone and watching. It's really annoying. When it was finally time to move the piano, the fifty-year-old uncle said that because we had so many things, we would have to pay extra for the floor, otherwise he wouldn’t move it. I'm going! A naked threat?

We called the person in charge we had contacted before and told them to move first and wait until the move was completed. We were honest and fell into their trap.

The drive took about ten minutes, and it only took about twenty minutes to unload everything to the new home.

Due to their early arrival and laziness, at least half an hour of labor was wasted, and many of them deliberately delayed time.

I don’t know if it’s not professional enough, but there are obvious scratches on the bottom of the piano. This problem is being solved.

The second step of the analysis routine: threaten to increase money during the transportation and raise the price, otherwise it will be a waste of the customer's time. It is assumed that the customer's psychology will not ask for a stoppage in the middle, so that they will be more There are reasons to ask for moving fees.

After everything was moved, one of the men said the total was ***1948, and we asked how it was calculated. The floor fee is 600, the worker fee is 800, the transportation fee is 428, and the piano packaging fee is 120.

When we heard that the floor fee was 600, we were really angry. Didn’t you advertise that you don’t charge floor fees? A few big characters can be clearly written on the storefront.

I called the person just now and he actually said that items over 40 kilograms would be charged a floor fee.

I asked him, do you know how much the piano weighs?

Of course he knew.

Where is your customer service? The previous chat records are clearly written there! And your promotional slogan also says it’s for fun?

He said that the customer service staff didn’t know the truth when they first arrived.

Didn’t I say you didn’t know either? What you told me on the phone Thursday and Friday.

The man said, I can’t tell you clearly, so I’ll ask our manager to tell you.

I found an introduction to this company on Baidu

The manager was obviously much more polite. He kept apologizing for the customer service, saying that the customer service did not know the situation, and also said that he would not pay the customer service. We have a discount and only charge 1,700.

I really can’t afford to make a fuss with these gangsters here. I said the maximum is 1,500, and the movers agreed that it would be 1,600. Take the middle price and give the money quickly, otherwise it will waste our time. We still have to pay. Move somewhere else, how much time will be wasted and how much money will be charged, another round of naked threats.

His head was really big, and Little Apple began to get irritated when he heard the noise. Okay, okay, 1600, just 1600, it’s really bad luck for eight lifetimes!

Collect money, withdraw people, and finally calm down. Don't hesitate to lament that money is indeed a good thing.

The third step of analyzing the routine: the deputy acts rogue and pretends to be unclear, the principal acts as a peacemaker to ease the customer's mood and gives certain discounts, and the movers threaten time. It's really The inside should be coordinated with the outside to get the right customers.

Finally, I asked for an invoice, but I still haven’t gotten it right.

I browsed their store reviews again. The problem is that in face-to-face transactions, there will be no orders. So where did the 135 positive reviews come from? Brush orders? Comments from your own people?

I wonder what you can glean from the reviews of this company? I found the comments too blunt and the photos obviously staged.

This step-by-step routine is really chilling!

Life is not easy, but there are many tricks. I hope there will be more truth, more trust and more literacy in the world. I also hope that you who read this article will be lucky enough not to be tricked, and remember this rogue moving company. Haidbon - a company that does not keep its word, has no professional ethics, threatens and commits fraud.