What are the civilized terms used in the service industry?

Civilized terminology in the window service industry

1. Commonly used civilized terminology in various industries

1. Hello and welcome!

2． What services do you need?

3. Please wait a moment.

4． Sorry to keep you waiting.

5. Sorry, please wait in line for a while.

6. Please go on your way and welcome back next time.

7. Please don't worry, we will handle it for you right away.

8． Please show your ID.

9. Please fill in the relevant information clearly with a pen.

10． Sir, this is a smoke-free place, thank you for your cooperation.

11. Please give your valuable feedback.

12. Please speak slowly and we will try our best to meet your requirements.

13． Please sign, please check.

14． Hello, I am the switchboard of XX unit, please speak!

15． Sorry, he's not here. Do you need to leave a message?

16. What business do you handle?

17. I'm really sorry for causing trouble to you due to our negligence.

18. Your supervision is welcome.

19. Thank you for your support and cooperation.

20. You're welcome, this is what we should do.

2. Civilized terminology in various industries

(1) Civilized terminology in trade and services

1. Hello and welcome.

2． What do you need? I can show it to you.

3. This is the item you want, please check it out.

4． Do you want me to help you choose?

5. Please take your voucher and go to the cashier to pay.

6. For credit card and check settlement, please show your ID card.

7. Please wait a moment while I bandage it for you.

8． Please read the instructions carefully before use.

9. Sorry for keeping you waiting, thank you.

10． Comrade, please go to the Complaints Office to lodge your complaint.

11. Comrade, please speak slowly and we will try our best to meet your requirements.

12. This is our service contact card. If you have any difficulties, please contact us.

13． Sorry, the product you want is in the counter on the × floor.

14． I'm really sorry, this style is temporarily out of stock. We have the latest products, please buy it.

15． Please give us your valuable feedback on our services.

16. Please wait a moment, I will ask the leader for instructions on this issue.

17. Sorry, this was an oversight on our part, please forgive me.

18. I am XX (introducing my identity). If you have any opinions, please tell me, okay?

19. Your product has exceeded the three-guarantee period. It doesn't matter. I can contact you for repair.

(2) Civilized language in postal services

1. Hello, what business do I need to handle?

2． Please write down your zip code, your address and your name.

3. Sorry, these are prohibited and restricted items and cannot be sent in the package. Please take them out.

4． Sorry, due to limited conditions, we cannot handle this business here. Please go to ×××× to handle it.

5. Sorry, please write more clearly, otherwise the mail will be delayed or even unable to be sent.

6. Sorry, please wait a moment.

7. Please fill in the name, number, unit and personal name of the certificate first. Thanks!

8． Sorry, you are still missing XX. Please come back after re-applying. I will handle it for you as soon as possible.

9. Please fill in the inquiry form and pay the inquiry fee ×× yuan. We will notify you immediately after the other party responds.

10． According to regulations, there is an inquiry fee for inquiries. However, after inquiry, if the responsibility lies with the post office, we will refund the inquiry fee to you, please rest assured.

11. Please fill in the newspaper subscription form first.

12． Please use standard envelopes. Non-standard envelopes cannot be mailed. We have standard envelopes here.

13. Please double-check the name of the newspaper you subscribe to and your name and address. Please keep the receipt for easy reference.

14. According to regulations, you need to present your ID card to withdraw postal deposits in advance. Please cooperate and show your ID.

15． I'm really sorry. I made a mistake just now due to ×× reasons. I will correct it for you now. Please forgive me.

16． Welcome to our office to handle business.

17. There is no reply to your email. Could you please ask again. Registered mail requires the recipient's stamp or signature. If you do not receive it, please inquire.

18. Sorry, this publication has been sold out. Please go to other post offices to check. Please leave a mailing address and we will notify you immediately upon arrival.

19. Please don't worry, show your ID and fill out the loss report application form. Make it in triplicate, pay ×× handling fee, and we will handle the loss report procedure for you. Come back seven days later to handle the procedures for reissuing a new deposit certificate or withdrawing the deposit.

20． We’ll do the math (weigh it) for you again, don’t worry, it’s not wrong.

(3) Civilized terms for tourism services

1. Welcome!

2． I've kept you waiting.

3. Do you need help with anything?

4. We are always ready to serve you.

5． Hope you enjoy your stay here!

6． We will satisfy you.

7. Sorry for causing you any trouble.

8. Please use tea.

9. May I ask where you feel uncomfortable?

10． Please use a towel.

11. Welcome again.

12． I'm very sorry that my work has caused you inconvenience.

13. You walk slowly!

14. Have a nice day.

15． Can I come in?

16． Please call us if you have any questions.

17. How many of you are there?

18. plz follow me.

19. Good morning!

20． Sorry to bother you, please come this way!

(4) Civilized terminology in financial services

1. Hello, what business do you handle?

2． Please keep it and go to the counter to withdraw money.

3. How much would you like to withdraw?

4. Please count them and keep them.

5． Please go on your way and welcome back next time.

6． Please wait a moment.

7. Sorry to keep you waiting.

8. Sorry, please go to the XX counter.

9. Sorry, your form was filled in incorrectly. Please fill it out again.

10． Sorry, the amount you paid is ×× yuan less (more), please register it in the deposit registration book.

11. We are sorry. There are ×× counterfeit banknotes in the payment you made. According to the regulations of the People's Bank of China, they need to be confiscated. This is the confiscation voucher given to you. Please keep it.

12． I'm really sorry, there are a lot of people now, please wait in line for a while.

13. Please don't worry, we will handle it for you right away.

14. Sorry, the machine is out of order, please wait.

15． Sorry, I have to make a few trips.

16． Please sign, please check.

17. What is the withdrawal amount?

18. Please fill in the ×× item of the voucher (item).

19. Your payment is incorrect, could you please click it again?

(5) Civilized terminology in health services

1. Which subject did you take?

2． Sorry, there is no XX specialist clinic today. Can you please call the regular number?

3. Sorry, please go and compare prices first and then come back.

4． Sorry, please pay first and then fill the prescription.

5. I don’t have enough money. Can you please see a doctor to reduce the dosage or change the medicine?

6. Please don't be nervous, please tell me if you feel uncomfortable.

7. Here are the medicines and injection sheets for next time, please put them away.

8． Your blood test needs to be done on an empty stomach. Have you had breakfast?

9. Your test results will take ×× hours to report, please wait.

10． Are you a relative of a patient? He is seriously injured and needs immediate rescue. Please cooperate.

11. Please unbutton (strap) your clothes, take off your necklace, and put it away.

12. The film has been taken. Please go back to the ward and report to us and we will send it to you.

13． Please fill in your home address, work unit and contact person's name in detail (for those who have difficulty writing), and let me fill it in for you, okay?

14． Hello, I am your bedside doctor. My surname is ×. I hope we can have a happy cooperation in future treatments. If you have any treatment requirements or questions, you can come to me at any time.

15． Hello, I am your responsible nurse. My surname is ×. If you have anything, please press the indicator light and I will be here at any time.

16. The visiting hours are over, please feel free to go back, we will try our best to take care of you.

17. Please give me the receipt for the advance payment and I will prepare an invoice for you. Please wait.

18. Comrade, according to your condition and symptoms, it is not suitable to use XX medicine. If your condition requires it, we will definitely use it. Please trust and understand us.

19. Your condition is complex and requires hospitalization for further examination and treatment. Now please take your hospitalization slip to the hospitalization office to complete the procedures.

20. After you are discharged from the hospital, please take your medicine on time, have a good rest, and go to the outpatient clinic for regular follow-up visits.

(6) Civilized terms for transportation services

1. Sorry, please wait.

2． Please show your ticket.

3. Please line up.

4． Where are you going?

5. Please tell me, what's the matter with you?

6. If you have any difficulties, we will try our best to help solve them.

7. Please take your seat.

8． Please keep order.

9. Please do not carry dangerous goods.

10． Please open the package and cooperate with the inspection.

11. Welcome to the station.

12. Please show your ID.

13． Could you please repeat it?

14． Sorry, do you have any change?

15． Please bring your change and ticket.

16. Welcome to provide more valuable opinions.

17. Please take care of me.

18. Welcome to Changzhou.

19. Welcome to visit Changzhou again

20. Have a safe journey.

(7) Civilized terms for public security services

1. Comrade, what can I do for you?

2． I'm dealing with something, please wait.

3. For questions in this regard, please read the instructions there first.

4． If you didn't hear it clearly, I'll say it again.

5. Please ask that comrade this question.

6. If you need to report to your leader, please wait.

7. We need to study the situation you reported before replying.

8． We can explain this to you.

9. Sorry, I spoke a little hastily.

10． Please be considerate and avoid running back and forth.

11. Could you please tell me which comrade replied?

12． We try our best to consider your requests.

13. Because there are regulations in the above documents, please understand.

14. It's time to get off work, but it doesn't matter, we can get your work done.

15． Is there anything else you can do?

16． If you have any comments or suggestions, please submit them.

17. According to regulations, please pick it up x days later.

18. Sorry, this was an oversight on our part, we will correct it immediately.

19. It's raining. Please wait inside.

20． Your suggestions are very good and we will definitely correct them (convey them).

(8) Civilized language in tax services

1. Please provide (show) ×× information.

2． Comrade, don't be anxious, speak slowly.

3. Please cooperate with our work.

4. How can I help you?

5． Please count your tickets and change.

6． Collect your tax receipts and statements.

7. This business is handled by the ×× department, please contact ×××.

8. Please check again. Are there any missing information about XX?

9. In your case, XX should be punished according to XX regulations. Please understand.

10． Sorry, according to XX policy, we cannot handle this, please understand.

11. Hello! We are the tax personnel of the XX branch. This is our certificate. The purpose of our visit today is XX and we need your convenience.

12． Hello! We are the tax personnel of the XX branch. We are delivering XX (documents). Please take a look and sign the "Document Delivery Receipt" for your cooperation.

13. Don't worry, speak slowly. I'll repeat what you reported. Please check it. Is there anything else you need to add?

14. We need to understand the situation of XX. Please prepare XX information. Thank you for your cooperation.

15． We need to transfer your (your unit's) information back to the branch for inspection. This is the reconciliation list. Please check it and sign it.

16． We are looking for you to understand the situation of XX, please report it truthfully. ...Please check the transcript to see if there are any errors. If there are no discrepancies, please sign.

17. We need to conduct an on-site inspection of your (your unit's) ×× location. Please cooperate.

18. Hello! My name is XX from XX branch. Please ask Comrade XX (position) to answer the phone. Thank you!

19. Comrade XX is not here or he (she) has gone to the XX branch. Is there anything I need to tell you? Or can you call me again later?

20． If anything happens, we will contact you again. Thank you for your cooperation. Goodbye!