The slightest mistake can lead to a thousand miles of misunderstanding, which embodies the management thoughts

Business philosophy: A slight error can lead to a huge difference

Anyone who is engaged in satellite missile launches knows that a slight difference in a detail often leads to a huge difference in the landing point. . We might as well regard the details and the starting point as the business philosophy and business performance of the company respectively, then the cause and effect relationship that is even the slightest bit wrong also exists between the two. The business philosophy is the principle that the enterprise should never forget and be convinced of in its business management activities. It seems mysterious yet mysterious, far away in the horizon, but the reality is close at hand. No matter how concrete it is, it cannot be more effective. It runs through a large number of rules and regulations, decision-making judgments, and business management behaviors, and is present everywhere. In other words, the different styles and characteristics of rules, regulations, decision-making judgments, and business management behaviors can all be reflected in the management behavior. Find the root in the concept. What kind of business philosophy has what kind of rules and regulations, decision-making judgments, business management behaviors, and what kind of business performance. Of course, the slightest difference here is just a simple way of saying it, and it does not really mean that there is a world of difference in business performance. There is only a slightest difference in business philosophy. On the contrary, many are completely different.

Generally speaking, there are four different situations of "slight differences" in business philosophy: outdated concepts, self-contradictory concepts, empty concepts, and concepts that are inconsistent with knowledge and action.

The so-called outdated ideas refer to agricultural social ideas that are not in line with the spirit of the times, incompatible with the development of market economy, and hinder the development of enterprises. Such as the efficiency of centralization is high, it is easy to eat when there are few people, one's own carrots are not vegetables, one does not ask for anything, one does one's own thing, the fat water does not flow to other people's fields, a small boat is easy to turn around, being rich is not benevolent, there is no business without treachery, colleagues are enemies, and horses are without grass. If you are not fat, you will not make a fortune without getting rich, you will not be of the same mind when buying and selling, you would rather betray others than others betray you, ten birds in the forest are worse than one in the hand, diligence will lead to failure, surprise and surprise are all examples. The reason why most emerging companies are surprisingly consistent in their management behavior is that they have the same philosophy and consistent cognitive standards. Since you, me, and him all adhere to the principles of "being on guard against others, being mean to start a family, and relying on brothers to hunt tigers", then naturally, foreign talents who are not of my race will come in and out like running water. Although the iron camp was full of soldiers, the water flow was too fast and fierce, and the iron camp was in danger of being overrun, let alone the camp that was not made of iron.

The so-called contradictory concepts mean that different business concepts of the same company cannot be used simultaneously. For example, when a company established its business philosophy, it listed a dozen firsts: customers first, quality first, strict conservation first, management first, market development first, efficiency first, and talent first. 1. Corporate culture comes first, and fairness and justice come first. Even I can’t tell who is number one. Everything is number one, and nothing is nonsense. ? Cut off the heat?

The so-called empty concept refers to a business philosophy that lacks institutional and organizational behavior guarantees and cannot be implemented in action. Almost every shopping mall agrees with the concept that customers are God, but in the end, very few of them can put it into practice in the service behavior of front-line salespersons. The impression left on customers by most shopping malls is loud slogans, eye-catching slogans, and just saying If you don't do it, your words and deeds will be inconsistent, or even the opposite. Don't say that you treat customers as God. Thank God if you can treat them as comrades. In comparison, our foreign counterparts are much better than ours. The retail giant Wal-Mart has compiled a set of management rules in order to implement the concept of "providing the best possible service". They once asked the staff to make a guarantee: "When a customer comes within ten feet of you, you must look gently into the customer's eyes, greet him and ask if he needs help"; not only that, they also expressed their concern for the smiles of the staff He also further proposed the quantitative standard of "please show your eight teeth to customers". If you can be so careful and practical, it will be difficult not to become the best in the world. Only when empty ideas are combined with action-focused ideas can they be transformed into bits and pieces of behavior and bring tangible benefits to the enterprise.

The so-called concept of inconsistency between knowledge and action means that the concept of inner recognition and the concept reflected in behavior are not the same thing.

I internally agree with the concept of unity of power and responsibility, but when it comes to decentralization and authorization, I hesitate to make decisions. But when it comes to work, I am always used to making superficial remarks, going through the motions, being flashy and trying to save face and suffer the consequences; I agree with the concept of honesty in my heart, but in actual interactions, I can't help but deceive suppliers, dealers, customers, and employees. Integrity is on the soles of your feet.