Spring breeze "understands" service "tax through train"

Spring breeze makes people happy, and service tax goes through.

Innovative "feedback+"mode, spring breeze warms people's hearts and firmly establishes the concept of great service. Starting from the needs of taxpayers, we should actively integrate tax payment services into taxpayers' tax payment needs, make overall plans, make careful arrangements, give timely feedback and solve demands. Always respect taxpayers, understand taxpayers and care about taxpayers throughout the tax service work, and actively, actively and timely provide taxpayers with high-quality, efficient and convenient services.

Adhere to "feedback promotes quality". Adhere to the problem-oriented, continue to solicit opinions and suggestions from taxpayers, take the form of telephone solicitation, electronic questionnaire, taxpayer school, "please come in" and "go out", and listen to the opinions of taxpayers and payers extensively with the help of intelligent modes such as tax collection and management interactive platform and WeChat applet, and find problems from the source and solve them. Adhere to "feedback promotes efficiency". Actively listen to the problems and suggestions of front-line tax cadres in process refinement and work connection, promote the implementation of various service measures and business processes in the last mile, and improve the quality and efficiency of tax collection and management. Adhere to "feedback to promote implementation". With the "Joint Expert Group" as the core, we will hold joint meetings of expert groups on a regular basis to reflect and study the complex problems involving multiple departments and taxes, solve the pain points existing in all aspects of taxpayers' taxation, and all departments will respond quickly, collectively judge and make joint decisions, work together to solve them, further optimize the taxation process, and promote the effective solution of difficult problems.

Intelligent service "Shangyun+",spring breeze melts rain and moistens things. Starting from taxpayers' behavior habits, we should strengthen the construction of smart taxation, implement intelligent, convenient and efficient service measures, and build an intelligent exchange and interaction model between tax authorities and taxpayers.

Promote "cloud+"interaction. Optimize the interactive channels of tax collection and management, and provide taxpayers with various services such as tax enterprise exchange, tax-related notice, demand collection, intelligent consultation, publicity and training based on the "Tianjin-Tax Link" interactive cloud service platform. Establish a cloud call center, and conduct zero-distance cloud interaction with taxpayers and payers through the online consultation module to create a new interactive mode with efficient communication and "one cloud and many terminals". Up to now, nearly 6,000 registered and activated corporate taxpayers have pushed 26,533 notification messages. Hold a "Yunjia" class for taxpayers.

Timely collect and summarize the training needs of taxpayers and payers in the interactive group of the platform, and integrate all tax-related matters involved in each business into one thing in view of hot issues such as tax policy, handling process and system operation, so as to provide taxpayers with guidance in the whole tax payment process. Actively explore the visual question-and-answer mode, and bring more specific and targeted online training experience to taxpayers and payers through the new form of live interactive question-and-answer ... Up to now, six "Yunjia" classes have been held, with a total of more than 14000 people watching. Optimize the electronic "cloud plus" tax. Vigorously promote the declaration of the electronic tax bureau, establish a training mechanism for updating the knowledge of the electronic tax bureau, and actively guide taxpayers to pay taxes online at the electronic tax bureau. Strengthen the coordination between the tax service department and other departments, further improve the background audit and circulation speed of the electronic tax bureau, enhance the taxpayer's online experience, and achieve refined services to improve quality and efficiency.

The direct service policy enjoys a "bonus", and the spring breeze is just like Qi Xin's concerted efforts to solve taxpayers' urgent difficulties and worries, developing the "direct tax" service in depth, constantly optimizing service measures according to taxpayers' behavior habits, and effectively improving taxpayers' service experience.

Accurately push the "dividend" of tax incentives. Conduct tax and fee policy publicity and training through online and offline methods such as visiting demand and taxpayer schools. On the basis of full coverage of publicity and counseling, we will change the undifferentiated service into personalized service, classify and grade market players according to different industries and types, and push applicable preferential policies to taxpayers and payers in a targeted manner. In February, Li Na, chief economist of Heping District Taxation Bureau, led the "Spring Breeze Service Team" to visit "time-honored brands" in the food industry such as Guishunzhai, Le Kang and Zhang Bendou, and delivered the combined tax and fee policy to the door. Effectively implement the policy "dividend". Give full play to the publicity effectiveness of "Tianjin Ping An Tax" in the official WeChat account, and timely release the latest policies and measures, operational guidelines and hot questions and answers.

By sorting the publicity content according to tax types in the "micro-classroom" module, it is convenient for taxpayers to look back at any time. In the "online tax" module, it provides tax guide, electronic tax bureau login, 12366 intelligent consultation, WeChat appointment and other services. In the "query" module, taxpayers are provided with columns and personal micro-services inquired by the Tax Service Office, which effectively improves the publicity quality of tax and fee policies. Empower the regional economic "dividend". Focusing on the deployment of major services and investment promotion work of the district committee and government, we will actively connect with the investment promotion service departments of the district, and give targeted policy guidance to investment-attracting enterprises, buildings and key foreign trade industries in combination with the economic characteristics of buildings in Heping District, so as to ensure that enterprises can take the "spring breeze" train supported by tax incentives, promote the continuous optimization of the tax business environment and help the steady development of the regional economy.

In the next step, the Heping District Taxation Bureau will strictly implement the first and second batch of 42 convenience tax measures in six categories issued by the General Administration around the measures of "Spring Breeze Convenience Tax Action", continuously increase the demand, actively respond to the concerns and demands of enterprises, send spring breeze-like warmth to enterprises with sincere, meticulous and caring services, strive to improve taxpayers' satisfaction and sense of acquisition, and promote higher, better and better tax service quality!