Typical stories about "communication"

●"Can I?"

In a rural area in the United States, there lived an old man who had three sons. The eldest son and the second son both work in the city, and the younger son is with him, and father and son depend on each other.

Suddenly one day, a man came to the old man and said to him: "Dear old man, I want to take your little son to the city to work. Is that okay?"

The old man said angrily: "No, absolutely not, get out!"

The man said: "Is it okay if I find a partner for your son in the city?"

The old man shook his head: "No, you go!"

The man added: "What if the person I find for your son, your future daughter-in-law, is Rockefeller's daughter? ”

At this time, the old man was tempted.

A few days later, this man found Rockefeller, the richest man in the United States, the oil tycoon, and said to him: "Dear Mr. Rockefeller, I would like to find a partner for your daughter, is that okay?"

Rockefeller said: "Get out of here!"

The man added: "Is it okay if the person I find for your daughter, your future son-in-law, is the vice president of the World Bank? ?"

Rockefeller agreed.

A few days later, this man found the President of the World Bank and said to him: "Dear Mr. President, you should appoint a vice president immediately!"

Mr. President said : "Impossible, there are so many vice presidents here, why should I appoint a vice president, and it must be immediately?"

This person said: "If the vice president you appoint is Rockefeller's son-in-law, Is that okay? ”

Of course Mr. President agreed.

Although this story is not entirely true and contains many doubts, it embodies the power of communication to a certain extent. This story tells us that confidence is very important when communicating. Only when we are convinced that this matter is beneficial to both parties can we obtain the cooperation of the other party and achieve successful communication. And after recognizing this, we must be unyielding and not afraid of rejection until we achieve the final victory. Communication is a huge subject that cannot be explained clearly in just a few words. Next, let’s take a look at communication skills with a few short stories:

● The Princess’s Moon

A little princess was sick, and she told the king charmingly, if she could If you have the moon, your illness will be cured. The king immediately summoned the wise men in the country and asked them to find a way to get the moon.

The Prime Minister said: "It is thirty-five thousand miles away, bigger than the princess's room, and made of molten copper."

The Magician Said: "It is 150,000 miles away, made of green cheese, and is twice as big as the palace."

The mathematician said: "The moon is 30,000 miles away, round and round." It's as flat as a coin, half the size of the kingdom, and it's stuck in the sky. No one can take it." The king was so annoyed and angry that he asked the court jester to play the harp to relieve his boredom. After the clown asked everything, he came to a conclusion: If these learned people were right, then the moon must be as big and as far as everyone thought. So the top priority is to find out how big and how far away the moon is in the little princess's mind.

So, the clown visited the princess in her room and asked the princess casually, "How big is the moon?" "Probably a little smaller than the nail of my thumb! Because I just need to point the nail of my thumb to the moon. You can cover it up," said the princess.

"So how far is it?" "It won't be higher than the big tree outside the window! Because sometimes it will get stuck among the treetops."

"What to use? "Where's the gold?" "Of course it's gold!" the princess replied decisively.

Smaller than a thumbnail and shorter than a tree, the moon made of gold is of course easy to hold! The clown immediately went to the goldsmith to make a small moon, put it on a gold chain, and used it as a necklace for the princess. , the princess was so happy, she was cured of her illness the next day.

Explanation: People pay less attention to the real needs of customers and do things entirely according to their own wishes. As a result, no matter how hard they try, the results are always not good. Communication is the best way to grasp the psychology of customers. In addition, it is also very important to choose the content of communication well. Only when the communication content is well selected can we go straight to the topic, be concise and efficient.

● The ability to adapt to changing circumstances

The birds gathered together to elect their king. The peacock said that it was the most beautiful and should be the one, and all the birds immediately agreed. Only the cave bird said disapprovingly: "When you rule the bird kingdom, if an eagle chases us, how will you save us?" The peacock was speechless.

Note: Before communicating, you must be fully prepared, think of any questions that the other party may raise, and formulate response strategies. Otherwise, it will be difficult to convince others to accept your point of view.

● Parrot

A man went to buy a parrot and saw a parrot with a label on the front: This parrot can speak two languages ??and the price is two hundred yuan. Another parrot has a sign in front of it saying: This parrot can speak four languages ??and sells for 400 yuan. Which one should I buy? Both have bright coats and are very flexible and cute. The man was spinning around, unable to make up his mind. As a result, I suddenly found an old and toothless parrot with dull and messy fur, but it was priced at 800 yuan. The man quickly called the boss: Can this parrot speak eight languages? The shopkeeper said: No. The man was surprised: it was old, ugly, and incompetent, so why was it worth this amount? The shop owner replied: Because the other two parrots called this parrot Boss.

Explanation: Only by finding the right communication partner can communication be successful. Otherwise, no matter how hard you try, it will be in vain. For example, if you are selling a product, no matter how pleasant your conversation with the receptionist is, it may be difficult to sell the product to the company. Only by finding an effective communication partner and someone who can make decisions is the shortcut to communication.

● Maggie Cheung’s business

In a movie, Maggie Cheung played an insurance salesperson. After finally meeting her target customer, the other party gave her a coin and said: It's to pay for her return home. She was very angry at the time. When she turned to leave, she saw a picture of a child hanging in the client's office, so she bowed deeply to the picture and said, "I'm sorry, I can't help you anymore." The client Surprised, he quickly asked what happened, and the first business deal was concluded. It turned out that this client loved his son the most, so he hung his son's paintings in his office and looked at them every day.

Note: The entry point of communication is very important. This requires us to collect enough information, find out what the other party is concerned about, and eliminate their resistance, thereby mobilizing the other party's participation and increasing the probability of successful communication.

● Scholars Buying Materials

There was a scholar who went to buy materials. He said to the person selling materials: "Come here!" "Zhe" (the person who carries the materials), but he understood the word "come here", so he carried the materials in front of the scholar. The scholar asked him, "What's the price?" The seller didn't quite understand the sentence, but he understood the word "price," so he told the scholar the price. The scholar went on to say, "It is solid on the outside but empty on the inside, with a lot of smoke but little flame. Please damage it. (Your wood is dry on the outside but wet on the inside. When it burns, it will be thick with smoke but little flame. Please reduce the price.") )” The man who sold the materials didn’t understand what the scholar said, so he took the materials and left.

Explanation: Communicating in a language that the other party understands is the guarantee for successful communication. If a salesperson explains the benefits of a product to consumers entirely from a technical perspective, I think the effect will not be good.

● The story of selling combs

There is a unit that recruits salesmen. Because the company pays very well, many people are interviewed. In order to test everyone, the manager came up with a topic: let them spend a day selling combs to monks.

Many people say this is impossible. Monks have no hair. How can we sell to them? So many people gave up this opportunity. But three people were willing to give it a try. On the third day, they came back.

The first person sold a comb. He said to the manager: "I saw a little monk with a lot of lice on his head. It was very itchy and he scratched it with his hands. I lied to him. He said he would use a comb to scratch his head, so I sold one.

The second person sold 10 combs. He said to the manager: "I found the abbot of the temple and told him that if the hair of a person who goes up the mountain to worship Buddha is messed up by the mountain wind, it means disrespecting the Buddha, which is a sin. If a person is placed in front of each Buddha statue, It would be better if tourists come and comb their hair before praying to Buddha!”

The third person sold 3,000 combs! He said to the manager: "I went to the largest temple and told the abbot directly, do you want to increase your income? The abbot said yes. I told him to put up a slogan in the most prosperous part of the temple, and if you donate money, you will get gifts. What? The gift is a merit comb. This comb has a special feature: it must be combed in a crowded place, so that it can remove bad luck and bring good luck. So many people will comb their hair after donating money, and many people will donate money. We sold 3,000 pieces. ”

Explanation: When communicating, we need to find the other party’s needs and solve them. Only by increasing the value of the other party can we achieve our own expectations.

● Key

A large, solid lock was hung on the door. Even after a lot of effort, an iron rod could not pry it open. When the key came, his thin body got into the keyhole, and with just a slight turn, the big lock opened with a "snap".

The iron rod asked strangely: "Why can't I open it with so much effort, but you opened it easily?"

The key said: "Because I know his heart best.”

Explanation: Everyone’s heart is like a locked door, no matter how thick the iron rod is, you can’t pry it open. Only care can turn oneself into a delicate key, enter the hearts of others and understand others. Therefore, when communicating, you must think more about the other person, exchange your heart with your heart, and move people with your emotions.

We have to communicate many times every day, but have you noticed the effect of communication? Through the sharing of the above few stories, I believe you should have an understanding of communication skills. Finally, let's sort out the key points of communication:

◆Recognize the benefits of communication, and communication is a necessary way to solve problems.

◆Be fully prepared before communication, including finding the right communication topic, communication objects, time, environment, etc.

◆Finding the right time and entry point for communication will get twice the result with half the effort.

◆Only those who know how to listen will win the respect of others.

◆Only by solving other people’s problems first and increasing the other person’s value can you increase others’ participation and achieve the purpose of communication.

◆Communicate in a language the other party understands.

◆ Confidence is very important when communicating. Only with full confidence can you speak rationally and powerfully.

Stories about communication - -

There are thousands of ways to communicate. Concepts are dead, but living stories, especially those stories of failed communication, may make us grow in embarrassment if we savor them carefully.

Inferiority

In the past, there was a general manager in a subsidiary company I managed. The company was in dire straits and he behaved at a loss. He didn’t know where to start. The relationship between the company’s upper and lower branches was also tense; Working in a different place, the young and old who are in urgent need of care are thousands of miles away, and I rarely take care of my work and life, which is very hard. The physical hard work can be described, but the mental exhaustion cannot be explained. He has been in office for nearly two years, but his work has not improved. His employees have a lot of opinions, his peers have not agreed with him, and his superiors rarely appreciate him. The taste of being alone is very bitter.

The two of us had a candid exchange.

He thought about it and didn't know what the problem was. I told him that the problem was that it was difficult for him to communicate with the people around him. Some frictions up and down, left and right, could be avoided through communication. He said that he also wanted to communicate with others, but others were unwilling. In fact, the decisive factor was internal factors, which depended on whether he had the willingness to communicate with others. He admitted that he was not very good at talking and could not express what he was thinking. In fact, communication is not a matter of speaking skills, but that you must first step out of your own box, become a social person, consider issues from the other person's perspective, and figure out what you want. What the person you are communicating with thinks and cares about. He said that there were not many people thinking about it, so he didn't think about it in this regard. In fact, caring about others is a reflection of a person's basic qualities. If there is no one else in his heart, how can he figure out what the other person is thinking! He affirmed that he, an outsider, never looked down on anyone in his heart; in fact, it had nothing to do with looking down on someone in his heart. Sometimes, low self-esteem had more to do with being indifferent to the needs of others. He was surprised and rarely showed his inferiority complex. How could he give me insight? In fact, managers should pay more attention to developing themselves and thinking about themselves, so as to observe the world. Communication issues are ultimately a human issue. The general manager finally woke up, but it was too late. He has reached his forties, and some principles of life have been basically finalized. The opportunities that the market gives to a company and a manager are limited. He agreed to my proposal not to let him be the general manager. Indeed, the inferiority complex in his bones hindered many things.

Chivalry

There is also a general manager who is a master of communication from every angle. He graduated from Tsinghua University and has many years of experience as a company manager. He is a northerner who likes to make friends and speaks with a sense of exhilaration. When he took over a company and wanted to make some achievements, he did not consider the overall Taiwan establishment and the mobilization and encouragement of people's hearts and minds. Instead, he adopted a short-term speculative mentality and placed his money solely on monthly sales, while focusing on some basic The technical issues were ignored. As a result, due to technical support issues, customer growth has been negative for several consecutive months. He didn't worry about the chaotic financial management. The sales agency didn't reconcile its accounts for a year. He didn't take it seriously. Instead, he wrote bad checks to the agency everywhere, which caused great difficulties to the management at that time and in the future. He was particularly interested in hanging out with marketers. They often drank together and talked extremely speculatively. When the salesperson feels that his salary is low, he encourages the salesperson to open his own stall and run the business; whatever the salesperson needs, he can provide it as long as he has it. Some basic principles of operating a station have disappeared in the confusion of drinks.

He also has a good way of communicating with superiors, "Don't worry, Mr. Wang," "Mr. Wang, please give me some more time," "But now that I have a knowledgeable boss, I am confident that I can take over the company." ",etc. These comforting words came as soon as he opened his mouth. The first time I said this, it was OK; but the second time I said it, my heart was beating: I kept saying the same thing over and over but there was no improvement in my work; they just agreed with me in words, but not in action. I tolerated it, and the employees tolerated it. No, the market cannot tolerate it. Later, I went straight to work. I must arrive at the company before 8:30 every day, and directly arrange for matching and auditing. Once this happens, some people will no longer be able to hide. One of the salesmen he trusted most in the past took advantage of management loopholes and played a lot of tricks and was unable to pay the account, so he had to abscond in fear of crime. He wouldn't believe this salesman's escape, even if he were beaten to death.

Common sense in life has repeatedly shown us that communication between fair-weather friends cannot withstand the wind and rain. As long-term friends and confidants, it is not just a temporary exchange of words, but an agreement on some basic things of being a human being. They share their understanding of the world, understand their respective thinking processes, and can enhance each other's happiness in the long term. . These factors that make a close friend are not just about having a drink together and having a good time. This manager has two simplifications: first, he simply regards people who have a good time drinking together as available confidants; second, he simply regards the interactions between personal friends as the order of management.

There are some unchanging principles in the company's operation and management, just like people must eat and breathe to live. If a company manager trades principles, he will end up being bullied.

Not only did the general manager's self-satisfied communication method not bring any benefits to the company, but the salesperson also did not buy into his good intentions and had long ago asserted: "The manager is taking advantage of me." Since you, the manager, can take advantage of him, it is logical for him to take advantage of you, the manager. If the top executive of a company cannot find appropriate communication methods, the company's development goals and tasks cannot be deeply rooted in the hearts of every employee, it cannot establish a comprehensive responsibility system, and it cannot allow employees' creativity to be fully realized. performance, then the top executive is incompetent.

This general manager mistook brotherly loyalty as a way of communicating with employees. In fact, he is still a mixed-character leader. He has no intention of running the company well, lacks the most basic sense of responsibility, and lacks some of the most basic human qualities. thing. Today's harsh market ecology and corporate ecology do not accept such cowards.

Rumors kill people

Communication brings not only happiness, but also annoyance, disgust and even hatred.

A company once suffered the bitter consequences of this kind of improper communication. There were active people who were keen on gossip. Zhang San said something about Li Si, Li Si said something about Zhang San, and then Wang Wu said something. Later, "Shuo San" became "Dao Si", and was even magnified exponentially. What's worse is that the managers of the department have also intentionally or unintentionally joined this evil trend and become the source of the trend (the words of managers are destined to become the source of the trend). The order of the company was disrupted by this mutual messaging and mutual harm. These employees may also enjoy the pleasure of communication when whispering, but unfortunately it is only temporary. When what they talk about a third party is known by the third party, the happiness turns into pain. The originally good friendship also disappears at the same time. turns into hatred. Any irresponsible whisper is burying your own future. The richest spirit, in the face of great disasters, can control its own destiny and play the most high-spirited music; the poorest spirit, on a smooth road with sunshine, will throw its destiny into others for the sake of temporary peace. In the randomness of the mouth.

Machiavellian Dominance

The story of a company is also thought-provoking. It is a normal state for employees to have disagreements and be unable to resolve them for a while, but the conflicts between several employees and supervisors in this company lasted for a particularly long time. These employees are not bad at heart and work hard. What is the problem? I went to this company several times and felt a little unsure. I convened a meeting with the manager and several supervisors. At the meeting, I suggested that everyone should speak their minds, communicate, and first put themselves in the other person’s shoes and consider some issues.

With such a change of roles, everyone really gained a lot of new understanding: the other party has some unsatisfactory aspects, and also has its own difficulties and hard work. Who should put these difficulties and hard work? It's not easy on my body. It turned out to be very simple: a supervisor usually had too much contact with the manager, and only tried to complete the tasks assigned by the manager, but showed no enthusiasm for other things in his job; when the manager was away, she read books and made a few personal phone calls. , rarely communicated with other employees, and over time, estrangement developed. In fact, this supervisor went through a very difficult life change some time ago. His child was just one year old, but he had to suffer the pain of divorce. The pressure she endured was beyond ordinary people's imagination, and she had no friends in the company to whom she could confide. This supervisor, who was usually relatively isolated, was finally understood and cried excitedly. Other people passed tissues, held hands, and showed care through some small actions. The seemingly indestructible ice melted in less than an hour of candid two-way communication. The fresh air filled up and everyone felt happy. I then raised a question that stunned everyone: Why did such a simple communication take so long to complete?

Everyone talked about it and came up with the following points: In the past, when things happened, I thought more about myself, and rarely thought about the problem from the other person's perspective; there was less face-to-face communication, and the problem became more complicated. ; The courage to take responsibility and challenge yourself are not enough, and you only pick on others; the leader may also like to do something below, so that the centripetal force may be stronger. This last one shocked me.

In the past, in order to maintain their lonely rule, feudal emperors often deliberately provoked mutual criticism among their ministers. Nowadays, some bureaucrats are not good at business, but they are extremely enthusiastic about regulating the relationships among their subordinates, which makes them feel uncomfortable with each other. The relationship is iron. Use certain skills to make friends with others and obtain a kind of intelligence to adjust management strategies at any time without principle. I have seen this kind of person before, and they are engaged in "political thinning?/SPANgt;

Narcissistic catharsis

A person I know is particularly good at saying, no matter what topic you raise, He can talk from beginning to end, and sometimes he can develop a logical system. He is particularly keen and can easily catch other people's language problems or ambiguities, and he can speak eloquently. A spit star has irresistible power. At first, people will get something valuable from his broad vision, but later they find that some things are not as conclusive as he said. The humiliation of being ignored may naturally arouse people's resistance.

The confrontation first occurred at his home, where his wife and her college-age daughter overcorrected. He covered his ears when he spoke beyond time, and finally ordered him not to say anything. In the circle of colleagues, at first people listened with interest, then people took pleasure in passing on his fallacies, and then people just acted like monkeys in front of his face. It's funny. Instead of becoming a tool for effective communication, it became a wall for him to isolate himself. Why? When he calmed down and thought about it, it became clear: while he was talking incessantly, the interlocutor had disappeared in a human sense. There is only a body, object or waste paper that carries his voice; ignoring the existence of others will eventually be ignored by others. I think this is the reason why he will lose friends or partners.

Reason cannot control emotions

Another general manager also has a lot to remember. He graduated from the philosophy department of a prestigious university and is good at using his brain to think about problems and do things. He has been involved in lawsuits and suffered a lot because of his bad temper. There is a strong spirit in him, and he is most afraid of being looked down upon. He is extremely sensitive to his position, authority, dignity, and waiting for others at any time. The mentality of confirming his value often makes him fall into endless imagination, and finally plunges himself into the abyss of bad emotions.

He is a face-conscious person. He is slow to get a job, and he is also anxious. , and his mood became even more unstable when he was in a clear clear sky. The employees were afraid of him, and he soon developed a habit of saying only what he wanted to say. His imagination came to his rescue again. He regards the management of his superiors as pressure from villains, the help of his peers as power grabbing, and the initiative of his subordinates as malicious intentions. In the end, everyone from top to bottom becomes his enemy in an atmosphere full of hostility. You can't expect a person to play a positive role. People who are weak, weak, and incompetent often present themselves as confident, strong, and omnipotent. This is the lesson he taught me.

Enthusiasm. There is a friend who likes to communicate with others the most. If you give him sincerity, he will be more sincere in exchange for you. The inner corners are turned out and bask in the sun.

But some time ago, he was very troubled and in a low mood. The reason was that a new person in the company sat with him and told him directly about his tragic experience. My friend seemed to be the only person he could talk to in this world, and it was a fate determined in his previous life. Inseparable for days, a lonely and helpless man waiting for help. How could my friend stand up to this situation? Suddenly there was no sense of distance, and I told him everything about the relationship between the company. When chatting with a close friend, of course one must take into account one's own subjective feelings. My friend shook off all the subtle distance between himself and everyone with this person.

Unexpectedly, after a while, some colleagues began to look at him strangely, especially those who usually have a little pimples.

Then he saw that the new person who was inseparable from him began to distance himself from him, and often mixed up with people he was not comfortable with, laughing and joking. Gradually, what he had said to that person before began to spread in the company, and some people came to confront him. An unfriendly atmosphere discouraged my friend.

Looking at his desolate look, I congratulated him! I said, this time I was tricked, should I know the price of passion? This is a good thing. As for the discomfort I am experiencing, it will pass soon. I judge that this newcomer is the kind of scoundrel who trades his own privacy for the privacy of others, and then exposes the privacy of others for fun. There was nothing he could do to stop this behavior. This time I hurt my friend, and soon everyone who comes in contact with him will be hurt. The magic weapon for self-preservation is not to take him seriously. My friend felt relieved when he thought about it. Sure enough, within half a year, the newcomer couldn't stay in the company anymore.