Basic polite expressions in hair salons

Classic hair salon service polite terms

1. Standing posture

1. Hello! Welcome!

2. Hello, madam! haven't seen you for a long time!

3.Thank you for visiting! Come often when you have time!

4. Miss so-and-so! Looking so beautiful today!

1. Don’t take a towel.

2. Keep your feet shoulder-width apart.

3. The hands are naturally crossed in front of the abdomen, with the left hand on top and the right hand on the bottom.

4. Keep your chest up and your abdomen up, full of energy.

5. Smile and be in a happy mood.

2. Welcome guests

1. Hello! Welcome!

2. Please follow me!

3. Please do it this way!

4. Please wait a moment!

1. Look at the guest and bow at 45 degrees.

2. Use gestures to guide guests in the direction they want to go.

3. Help guests put away their clothes.

1. Hello! Which one are you looking for? Please wait!

2. Hello! What's the matter?

3.Hello! Want my help?

(The above are terms used by foreigners)

3. Guide to seating

1. Please follow me! Please do it this way.

2. Is it okay to do this? Sorry please wait!

1. Guide the guests respectfully.

2. Take a seat and check whether the seat is clean.

3. Use both hands to guide the seat and adjust the distance and direction.

1. Hold the chair in position with both hands.

2. Hold the back of the chair with your left hand, slightly extend your right hand, and hold the palm flat and inclined upward to guide the seat.

5. After taking your seat

1. Hello! I am a certain assistant, I will serve you! Thanks!

2. What is your surname, Miss? I am a certain assistant, please give me some advice!

3. Long time no see! You must be very busy recently!

1. Get a towel and wrap it around the guest.

2. Greet the guests with your head slightly tilted to the right.

1. Students on duty will be given tea, books and newspapers immediately.

6. Massage

1. Will the massage be too heavy?

2. Are you used to this massage?

3. Can I give you a massage?

4. Is this a good massage?

5. Do you want it permed? Still need to fix it?

6. Which designer do you want to appoint to help you?

7. Common words.

8. Introduce the company’s current activities, systems and advantages.

1. Standard massage procedure.

2. The posture should be correct and beautiful when performing.

1. Massage time: 5-7 minutes.

Neck 3 minutes

Shoulders 2 minutes

Back 1 minute

Hands 1 minute

2. Pay attention to the guest’s habits and whether she is pregnant?

3. Pay attention to the guest’s hair quality and hairstyle and ask questions.

4. Avoid political, religious, and personal privacy topics.

5. This paragraph is the first step in getting closer to customers.

7. Shampooing

1. Please wait a moment, I will get the shampoo.

2. Talk about common things: weather, family, fashion, interests, compliments, scenery, news.

1. Standard hair washing procedure.

2. Correct posture

1. Pay attention to the cleanliness of shampoo and water bottles.

2. Bottles must not be placed on the ground.

3. Shampoo should be poured into the palm of the hand, not directly onto the head.

4. Shampooing time: 12-15 minutes.

8. Flushing

1. Miss or sir, shall we flush? Thanks!

2. Is there anything else that needs to be improved?

3. Are you satisfied with cleaning your hair this way? Please take a shower with me! Thanks!

4. Sorry! Will it be tiring to lie down like this?

5. Is this the water temperature okay? Thanks!

6. Is there anything else to do? Thanks!

7. Sorry, thank you for your hard work.

8. Please go this way!

9. Please wait a moment, thank you!

1. Use gestures to guide you to the flushing station.

2. Before flushing, gently rub your scalp.

3. After flushing, wrap it in a scarf and do a simple head massage.

4. Use gestures to guide you back to the original position.

1. Before flushing, you must test the water temperature with your hands, about 40 degrees.

2. The flushing time is three minutes.

3. Avoid spraying water on guests’ faces.

4. If the guest wears earrings, they must be properly kept before flushing.

9. Send the bill

1. Miss XX, is there anything else you need me to serve you for?

2. I hope I will have the opportunity to serve you next time.

3. Sorry! Would you like me to add some tea for you?

4. When sending a bill, fill in the amount clearly on the bill and present it with both hands.

5. Be courteous and smile.

6. The bill content must be detailed.

10. See off guests

1. Thank you for visiting! Come often when you have time!

2. Are you satisfied? Look much younger! So beautiful!

3.Thank you! Welcome to introduce friends.

1. Thank you sincerely.

2. Bow at 45 degrees to send guests off.

3. See guests off with a smile.

1. Be sincerely grateful.

2. Should care about the customer's satisfaction.

3. Leaving a good impression on customers is the beginning of the next business.