Etiquette, common sense, words and deeds, manners and manners

1) In order to create a good communication image, you must pay attention to your manners. So, you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for a long time, and don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.

In a customer's home, you can't come to the door without an invitation. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.

It is not easy to sit down before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs. Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.

When standing, keep your upper body steady, put your hands on your sides, don't be stingy, don't hold your chest with your hands, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.

We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.

It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.

2. What are the common sense of personal manners and etiquette?

1, Manner-Show your manners. Manner refers to a person's posture, manners and demeanor, that is, a person's expression, behavior and movements, including a person's body language. It reflects a person's personality, psychology, feelings, self-cultivation and temperament. Personal etiquette is expressed through every move. Paying attention to personal hygiene and keeping clothes clean and tidy are the most basic requirements for appearance. In daily life, as long as you have the conditions, you must be diligent in gfd and hygiene, especially in social occasions, you must dress neatly and feel refreshed. We should know ourselves correctly, don't blindly follow the trend, pay attention to appropriateness and harmony, dress appropriately, behave generously, have a cordial attitude, show off our talents and have a distinct personality.

2, appearance-light makeup should be suitable for appearance, that is, appearance, composed of hair style, face shape and all human skin that is not covered by clothing, is the basic element of personal appearance. Keeping clean is the most basic, simple and common beauty. Men should pay attention to the neatness of details, such as eyes, nose, mouth, beard and nails. You know, sometimes "details" can decide everything. Young students are born beautiful and generally don't need makeup. Professional women, especially those in social situations, usually wear makeup. On some occasions, proper beauty is a courtesy and a sign of self-esteem and respect for others. The depth of makeup should be chosen according to different times and occasions. Usually, it is advisable to wear light makeup, pay attention to nature and harmony, and not to wear heavy makeup or excessive fragrance; When attending parties, dances and other social activities, you should put on heavy makeup appropriately.

3, hairdressing-whether it is fashion or good hairstyle is an extremely important part of appearance. Clean hair and proper hairstyle are the basic requirements of hairdressing. A neat, decent and generous hairstyle is easy to leave a refreshing aesthetic feeling.

3. Common sense of etiquette during the visit

When visiting foreigners, the etiquette norms that need to be strictly observed mainly involve the following six items:

First, you must make an appointment first. When visiting foreigners, don't come uninvited without an agreement. Try to avoid going to his private house. Holidays, holidays, meal time, too early or too late, and all other inconvenient times should be avoided at the agreed specific time.

Second, be punctual and keep appointments. This is not only to pay attention to personal credit and improve work efficiency, but also to show respect and friendship to the people you associate with. If you can't arrive on time for some reason, you must inform the other party in time, and you can reschedule your visit if necessary. In this case, you must remember to apologize to each other seriously.

Third, we should report it. When visiting, it is necessary to inform the other party before entering the main entrance of the other party's office or private residence if he does not meet the person being visited directly after arriving at the agreed place, or if the other party does not send staff to meet him here.

Fourth, be polite at home. Don't be informal and rude. When the host opens the door to welcome guests, he must take the initiative to say hello and exchange greetings. If there is more than one host, it is customary to greet and salute in turn. There are two standard practices: first, respect first and then humble. The second is from near to far. After that, enter the designated room under the guidance of the host, don't break in without authorization, and sit with the host at the same time when seated. If there are other guests present at the host's place after the host arrives, he should first ask the host whether his arrival will affect the other party. In order not to lose courtesy, take some spare items with you before visiting foreign friends. Mainly paper towels, shoe polish, socks, refreshing liquid and so on. , referred to as "four essentials of foreign visits". "Four after entering the house" refers to hats, sunglasses, gloves and coats.

Fifth, behave well. Pay attention to self-respect and self-love when visiting foreign friends, and always treat others with courtesy. When talking with the host or his family, choose the topic carefully. Don't talk nonsense When talking to different people, you should pay attention to your discretion. Show respect and friendliness to other guests in the host's home. Don't care about inadvertently snubbing each other and ignoring each other. If you meet many other guests, you should treat them with courtesy and treat them equally. Don't be obviously partial, put the cart before the horse and put the master aside. In the host's house, don't take off your clothes, shoes and socks at will, and don't be extravagant and arrogant. Without the owner's permission, don't rush about in the owner's home, rummage, touch or take away the items in the owner's home at will.

Sixth, enough is enough. When visiting others, be sure to pay attention to the length of stay in the other person's office or private residence. Generally speaking, we should have a good concept of time. Don't disturb the other party's scheduled trip because of staying too long. Under normal circumstances, courtesy visits, especially the first home visit, should be controlled within a quarter of an hour to half an hour. The longest visit, usually no more than two hours. For some important visits, the time and length of the visit often need to be agreed by the host and guests in advance. In this case, we must strictly abide by the agreement and never extend the visiting hours unilaterally. When you offered to leave, although the host said you would stay, you must still insist on leaving, but you should thank the other party and ask the host to stay, so you don't have to send it far. During the visit, if you meet other important guests, or if the host shows the intention of hating guests, you should make a decisive decision and leave without hesitation.

4. The content of behavior etiquette

A record of famous sentences of civilized etiquette (100) 1. Good manners are made up of small sacrifices.

Emerson 2. If you don't learn manners, you can't stand it -Confucius 3. The reason why mortals are more expensive than animals is courtesy.

-"Yan Zi Chun Qiu" 4. The most appetizing thing at the banquet is the host's manners. -Shakespeare 5. Rudeness is the illegitimate child of ignorance.

Butler 6. Interest is a strategy that smart people come up with to keep their distance from fools. Emerson 7. Man cannot live like an animal, but should pursue knowledge and virtue.

-Dante 8, don't do evil, don't do good. Only virtue and virtue can serve others.

-Liu Bei 9, not suffering from disrespect, but from morality; Not ashamed of Lu's disagreement, but ashamed of his lack of wisdom. -Zhang Heng 10, Tufu can be a city wall, and it is virtuous.

-Li Bai 1 1, do a good deed and have peace of mind; If you do a bad thing, you will feel ashamed. -Shen Hanguang 12. Immersing in the mud without dyeing or being eroded by bourgeois sugar-coated shells is the most valuable revolutionary quality.

-Zhou Enlai 13, the saddest thing for a person is the death of his conscience. -Guo Moruo 14, we should be enthusiastic about doing things according to morality, not talking about morality.

-democritus 15, reason is higher than the heart, and thoughts are more reliable than feelings. -Gorky 16, people should be intellectually enlightened, morally innocent and physically clean.

-Chekhov 17, conscience is determined by people's knowledge and all lifestyles. -Marx 18 I firmly believe that only a moral citizen can make an acceptable salute to his motherland.

-Rousseau 19, the conscious mind is the mother of progress, and the inferiority mind is the source of degeneration, so the conscious mind is indispensable, and the inferiority mind is indispensable. -Zou Taofen 20, shame is almost brave.

-Kong Qiu 2 1, it's not that you can't be righteous, what you are afraid of is righteousness but not courage. -Xie Juezai 22, be careful, even when you are alone, don't say bad things or do bad things, but learn to be more ashamed in front of yourself than in front of others.

-democritus 23, quiet to cultivate one's morality, frugal to cultivate one's morality. -Zhuge Liang 24, a gentleman worries about the road and does not worry about poverty.

-Kong Qiu 25, poor but not flattering, rich but not arrogant. -Zigong 26, strong and frugal, then the sky can not be poor.

-Xun Kuang 27. The extravagant and lazy are poor, and the thrifty are rich. -Han Fei 28, the gentleman's trip, quiet to cultivate one's morality, frugal to cultivate one's morality, not indifferent to Ming Zhi, not quiet and not far away.

-Zhuge Liang 29, luxury is chaotic, and fierceness is in sight. -Bai Juyi 30, don't think about being prepared for danger in times of peace, quit luxury; Swargen seeks wood for luxury, and the source of the plug wants to flow long.

-Wei Zhi 3 1. Looking back on the sages of the past, I was thrifty and extravagant. —— Li Shangyin 32. The overlord took the two rivers alone, and his descendants fell into a hundred cities.

After the success of luxury, what is the double danger? -Wang Anshi 33, extravagant. If a gentleman longs for more, he will read Mu Fugui, and he will waste his way and get into trouble soon.

-Sima Guang 34. Whoever tightens his belt on weekdays, whoever is poor will easily tide over the difficulties; People who are extravagant in abundance will die of hunger and cold in poverty. -Sadie 35. Luxury always follows * * *, and * * always follows luxury.

-Montesquieu 36. Treat people with kindness and be like brothers; Evil spirits welcome people and harm soldiers. -Guan zhong 37. There are brave people in the world, who come without being surprised, and who don't add will not be angry.

-Su Shi 38. We should be careful not to hurt other comrades with words, but when others hurt ourselves with words, we should also be able to bear it. -* * * 39. Politeness is the golden key of mankind.

-Juan Antoniode 40. Offensive remarks are not necessarily justified. -Sadie 4 1. Politeness is the first important habit that children and young people should pay special attention to.

John? Locke 42. Politeness makes polite people happy, and also makes people who are treated politely happy. -Montesquieu 43. Politeness can often replace the noblest feelings.

-Merimi is 44 years old. Politeness is the easiest thing to do and the most precious. Gonchard is 45 years old. Spleen bees sip honey from flowers and leave the camp.

The grandiose butterfly thinks that flowers should thank him. -Tagore 46. Good manners can make things go smoothly-Joubert 47. The bigger the title, the more complicated the etiquette-Tennyson 48. Life is short, but even so, people still have time to pay attention to manners-Emerson 49. If politeness is higher than the moon, people will lose their sincere trust-Bacon 50. Etiquette is to add one to all his other virtues. To gain the respect and affection of all those close to him-Locke 5 1. A grand funeral is not so much to mourn the dead as to satisfy the vanity of the living-laroche Foucault 52. The face of the world has never been so secular as when watching a funeral-Joe? Novelle Voss is 53 years old. If a person pays attention to the activities in the street, I believe he will find the most pleasant expression on the hearse-Joe? Swift 54. What people value most is privilege, even the privilege of hosting a funeral-Zhan? Pull? Lowell 55, courtesy, human nature is also extremely-Xunzi 56, governing the people with safety, not being good at courtesy-filial piety 57, stressing virtue with Tao, taking qi as courtesy-Analects of Confucius 58, not learning courtesy, not standing on Tao-Analects of Confucius 59, the order of courtesy, country and people, benefiting future generations-Zuo Zhuan's country is rude, it is restless- Rudeness is dangerous-Book of Rites 63, Book of Rites 63, Book of Rites 64, Book of Rites 65, Book of Rites 66, Zuo Zhuan 64, Book of Rites 65, Book of Rites 66, Book of Rites 67. Book of Rites 67, Book of Rites 68, Book of Rites 69, Book of Rites 68, Book of Rites, Book of Rites 90, Book of Rites, Book of Rites 90, Book of Rites 67. Benevolent people love others, while courteous people respect others.

Love, love, respect, respect. 68. I am old and people are old; Young people, young people, young people.

69, don't do it with evil small, don't do it with good small. 70. Mingde is still beautiful, seeking truth and promoting goodness.

7 1, life is beautiful because of you, the world is wonderful because of me, and the school is beautiful because of civilization! 72. The sky is vast. What is broader than the sky?

5. Workplace etiquette, words and deeds

First, the design goal is to understand the essence and basic norms of etiquette, design a good professional image for yourself, improve their own quality, and maintain the company's image. What is etiquette * Confucius said: If you don't learn etiquette, you can't stand * Mencius said: A gentleman is kind, and the ceremony is intentional.

Benevolent people love others, while courteous people respect others. Love, love, respect, respect * Wen Zhi said: many oils do not deteriorate, 3A principle * Accept each other * Appreciate each other * Admire and praise each other's scope of application * Initial communication * Official communication * Image design of foreign-related communication * Accurate positioning is the most important * First cause effect * Six elements of recency effect's image design-beautiful appearance, L nose and hair jewelry with professional women's makeup in hand * Abide by a basic requirement * Adhere to four. Discussion: How many teeth does a smile show? Learn to listen, listen selectively, listen attentively, and listen to the six elements of image design from the perspective of putting yourself in the shoes-four elements of dress * conforming to identity * fostering strengths and avoiding weaknesses * abiding by agreements * distinguishing between occasions and workplace dress. Don't be too messy, too bright, too exposed, too transparent, too short, too tight, too tight, too short, too tight, too short, too tight, too tight, too short, too tight, too tight, too tight, wearing a black leather skirt * bare legs * broken socks * shoes and socks don't match * Three elements of image design-keep your voice down when you speak, and choose carefully. Telephone etiquette. Call content. Call time. Call mode. Pay special attention to * don't ring * don't listen * don't go out to meet the meeting etiquette-greetings * pay attention to order * adjust measures to local conditions * greetings are different. Practical address * administrative position * technical title * industry/occupation address * fashion address * local address meeting etiquette-introduce who introduces the business card first, grasp the opportunity, introduce the order, briefly describe the content, standardize business introduction, introduce others, introduce yourself, language art-speak less and listen more * Language should be formal * Language should be civilized, language should be polite, workplace communication should be polite, and don't talk about the country and * * *. The problem of low work style of leading colleagues involves personal problems. Personal question 7: Don't ask * age * marriage and family * income * home address * personal experience * religious belief * Pay attention to the wording * Replace you and them with us * Avoid giving orders * Be responsible for yourself * Avoid using antagonistic words to design six elements-manners and gestures * Guide: When you need to guide something with your hands or attract customers and guests, your index finger and thumb should move inward.

* Wave: When greeting people from a distance, hold out your right hand, straighten your right arm, palms facing each other, and gently shake hands * Hold out the order * Avoid holding out your left hand * Avoid wearing sunglasses * Avoid wearing hats * Avoid wearing gloves * Avoid using your hands * It is difficult to walk * Man: Hold your head high, walk steadily and confidently. * Avoid eight steps.

* Lady: Keep your back straight, your feet parallel, walk softly and naturally, and avoid affectation. You can carry a leather bag on your right shoulder, hold a folder in your arms, stand like a loose head, look straight ahead, put your shoulders flat, your arms naturally droop, your legs stand upright together, your toes are V-shaped, and your body center of gravity is placed between your feet.

You can also separate your feet, slightly narrower than your shoulders, put your hands together, and sit down like a bell in front of or behind your abdomen, at least 2/3 of the chair, with your back gently leaning against the back of the chair, and your knees naturally close together (men can be slightly separated). When sitting and talking, lean forward slightly to show respect and modesty.

If you sit up for a long time, you can cross and overlap your legs, but pay attention to the recovery of your legs. Seminar: How to pick up things that have fallen to the ground? Pick up something, squat with one foot in front, squat with one foot behind, squat with both legs, all the front feet touch the ground, the calves are basically perpendicular to the ground, the heels are lifted, the soles of the feet touch the ground, and the hips smile and nod. You can bow your head slightly. 15 degree bow ceremony: 30 degree bow ceremony when greeting guests or expressing gratitude or returning gifts: when greeting distinguished guests, face the guests and put your feet together. The line of sight falls from the opponent's face to the feet of 1.5 meters (15 degrees) and to the feet of 1 meter (30 degrees). Six elements of image design-honesty, law-abiding, punctuality and etiquette-business card * six elements of making business card * three prohibitions of using business card * four methods of obtaining business card * acceptance. Pay attention to the standard transmission of business cards when sending them: your name should be passed on to the other party: the other party's name should be given to his own business banquet * How to sit * What to eat * There are no three rules * Please help yourself to a meal. Three Principles of Etiquette * There are differences between inside and outside * There are differences between China and foreign countries * Observe the established seating etiquette * Travel seating * Meet guests * Negotiate seating * How to sign gifts * * Take the elevator * Enter the elevator * Get in and out of the elevator * Gift-giving etiquette * Choose gifts * Give gifts * Accept gifts * Interpersonal distance * Intimate distance * Regular distance * Respect distance * Treat colleagues * Respect each other. Be helpful * Be tolerant * Don't gossip * Appreciate the way the other party handles complaints, receive them warmly, admit mistakes, listen to detailed records patiently, meet requirements and give timely feedback to turn objections into opportunities. Special reminder: Finally, check whether all the buttons, zippers and belts on your body are suitable.

6. What are the basic etiquette knowledge?

Appearance etiquette 1, neat hair and proper hairstyle.

2, the appearance is neat, the male beard is often shaved, the nails are often trimmed, and the female nails are moderately long and beautified. 3, oral hygiene, clean teeth.

4, the makeup shade should be adapted to the occasion, the makeup and clothing should be in harmony, and do not use cosmetics with too strong fragrance. 5. Make-up is in harmony with age and identity.

Dress etiquette 1, neatly dressed, decent and generous, with reasonable colors. On formal occasions, men should wear dresses or dark suits, shoes and socks, and women should wear suits, not short, transparent and exposed.

When wearing a suit, the shirt sleeves should be slightly longer than the suit sleeves, and the straight length of the tie should be on the upper edge of the belt. 4, shoes and clothes to match, keep the shoes clean, formal occasions * * * wear slippers, wear a suit, skirt, dress * * * flat shoes or cloth shoes.

5. Ladies' scarves, bibs and handbags should be in harmony with the color of clothing. Etiquette 1, pleasant, concise language, friendly tone and moderate speech speed.

2. Listen carefully to avoid being absent-minded and interrupting the speaker. 3. When talking to people, look at each other and respond in time.

4. Many people talk for a moderate time and don't talk endlessly. 5. Polite words and honorifics should be used in polite conversation.

Handshaking etiquette 1, use your right hand, stand upright side by side, and look at each other's eyes with a smile. 2. Generally, the old man reaches out to the young man, the high-ranking one reaches out to the low-ranking one, and the lady reaches out to the man; The host reaches out first when visiting, and the guest reaches out first when saying goodbye.

3. When many people shake hands, let nature take its course and don't cross hands. When shaking hands with distinguished guests or talents, use both hands and lean forward.

5. When men shake hands with women, the length and strength are moderate. Manners and manners 1. Hold your chest and abdomen, stand with your head up, and your arms naturally droop or cross your chest.

2. When standing in a dress or cheongsam, avoid juxtaposing your feet. You should focus on one foot and stagger your feet properly. 3. Keep your upper body straight when sitting, and don't sit too close to the sofa when ladies wear skirts.

4. When sitting with legs crossed, the suspended calf is retracted and the toes are down. 5. When talking with people, lean forward appropriately and make appropriate gestures according to the content.

6. Keep your body straight when walking, and swing your arms naturally. Don't swing from side to side. 7. When walking in cheongsam, the chest is slightly contained, the jaw is slightly closed, and the stride length should not be too large.

8. Don't talk loudly in indoor public places, and cover your mouth properly when sneezing. 9. Don't talk loudly in public places, don't spit everywhere, and cover your mouth properly when sneezing.

10, often go home to see parents, take the initiative to be caring and attentive, and share housework. Visiting etiquette 1, agreed before visiting, arriving on time, knocking at the door or ringing the doorbell should not be too heavy or too long.

2. Take the initiative to say hello after entering the door, and then sit down after the host arranges the seat. When offering tea and cigarettes, the host should stand up and thank him.

Avoid noisy children when taking care of children, and don't touch the owner's things at will. 5. Thank the host when saying goodbye, and take the initiative to shake hands with the host to say goodbye.

6. Respect folk customs and regional customs, and master habits. Business card etiquette 1, hand the business card with both hands, with the front of the business card facing each other.

2. Accept the business card with both hands to express gratitude. 3. When exchanging business cards, customers come first, low first and then high, young first and then old.

Don't scribble on the business card at will. Telephone etiquette 1. Choose the right time to call, and the call time should not be too long.

2. Answer the phone in a timely, enthusiastic and civilized manner. 3. Civilized language, calm tone, concise language and clear expression.

Please be modest when you ask the other party to repeat it. 5. After the call is over, the caller hangs up and gently puts down the receiver.

6. Pay attention to courtesy when answering the phone, and transfer or convey it in time. Elevator etiquette 1. Don't block the door when waiting for the elevator, and don't rush when entering and leaving the elevator.

2. When you see a child or a person with something in his hand, take the initiative to press the button. 3, after arriving at the floor, in and out in order.

4. Walk with elders, leaders and ladies, take the initiative to be courteous and serve warmly. Network etiquette 1, don't browse low-level websites, don't download and spread unhealthy content, and don't post maliciously.

2. Do not invade other people's websites and mailboxes, check other people's mailboxes or online records, or steal ID numbers. 3. Chatting online uses civilized and standardized language.

4. Be modest when sending e-mail. Forwarding someone else's mail requires their consent. 5. Receive an email asking for a reply and reply in time.

Mobile phone etiquette 1, civilized setting of mobile phone ringtones. 2. Turn off the mobile phone or turn * * * to the vibration position when attending meetings and other occasions.

3. Don't use your mobile phone at the gas station or on the plane that takes off. 4. Don't use your mobile phone while driving or cycling.

5. Temporarily borrowing someone else's mobile phone should make a long story short and return it in time. 6. Don't compile and forward false or vulgar information.

Passenger etiquette 1, take the initiative to buy tickets and accept ticket checking, and consciously check the overweight belongings. 2, consciously accept the safety inspection, according to the designated car or car (cabin) door line up and down, first down and then up.

3. After getting on the bus (ship, plane), take your seat as soon as possible, and don't take up too many seats. 4. Offer seats to people who are old, young, sick, disabled, pregnant or holding children, and actively help them get on and off the bus.

Don't read other people's books, newspapers and magazines without permission. 6. Keep the environment in the car (cabin) clean, do not eat food with a sexual smell, do not litter, and keep the bathroom clean after using it.

The etiquette of taxi drivers is 1. Dress neatly. Wear company uniforms for major events. 2, the use of civilized language, not barbaric hospitality.

3. Passengers wave in Lu Yu, stop as required, and may not refuse to carry. 4. Drive by the best route, charge by the meter, and provide tickets voluntarily.

5, timely scrub the vehicle, keep the car clean and tidy. Traffic etiquette 1. Pedestrians consciously walk on the sidewalk and do not walk side by side in busy sections.

2. Pedestrians don't run red lights, jaywalk, talk to people, eat or read newspapers. 3. Don't run a red light when driving a motor vehicle, don't be overcrowded, and don't drive on non-motor vehicle lanes or sidewalks.

4. When riding or driving, you should respect pedestrians, and don't rush and rampage when crossing the road. 5. When cycling or driving through factories, schools, offices or busy streets, you should slow down and pay attention to avoiding.

6. Enthusiastically help those who ask for directions. 7, Lu Yu car accident or other emergencies take the initiative to call the police, don't watch.

Travel etiquette 1, protect the ecological environment, do not trample on green land, do not pick flowers and trees, do not chase, throw or feed animals indiscriminately. 2, care for cultural relics, not in ancient cultural relics.