Why did Ma Yun say that 100 minus 1 equals 0?

100- 1=99 is common sense. 100- 1=0, then about behavior.

Ma Yun once said a formula: 100 minus 1 equals 0, that is, a person has done a hundred good things, as long as he has done one thing that he feels sorry for himself, it will all be offset.

This is human nature. Ungrateful people always regard the kindness of others as dry food and enjoy it insatiably, but when they touch their own interests, they may forget the past and even bite back. Therefore, not everyone knows how to be grateful, and not everyone deserves to be treated gently.

An adult, famous, satisfied with work and happy family, can say that life is 100 for the time being. When this adult with a happy life runs a red light at the intersection, temporarily subtract 1 point from him.

For the traffic police, when they are stationed at an intersection, the motor vehicles pass in an orderly way, but only the pedestrians who run red lights on the zebra crossing are ignored, and his work is deducted 1 minute. If this leads to a car accident, the hard-earned order will disappear and the happy life of pedestrians will cease to exist. Subtracting 1 minute is equivalent to canceling all the happiness of 100.

Extended data:

The law of "100- 1=0" originally comes from a prison duty discipline: no matter how well you have done before, if you escape from one of many prisoners, it will be forever dereliction of duty. In our opinion, this discipline is too strict.

However, it is extremely necessary to prevent criminals from endangering society again. Later, this regulation was introduced into enterprise management and commodity marketing (including service industry) by management scientists, and soon it was widely used and circulated.

The integrity of service work is closely related to the level of service quality, which makes it difficult to evaluate service quality. You can't "deduct a highest score and remove a lowest score" and then take the average as the judge's score in the music competition. Because the ultimate judge of service quality is the customer, and the score is either satisfied or dissatisfied.

Only when all customers are satisfied can enterprises meet the requirements of the market. Just like 100- 1=0, as long as one customer in 100 is not satisfied, it cannot be said that there is no problem with the service quality.

Baidu Encyclopedia-100- 1 = 0 Law