A tactful refusal to counteroffer slogan

One, but this phenomenon is still

common. Especially the cheaper something is, the more customers like to bargain.

A store once conducted an experiment. When Want Want's signature was "Quality Assurance, No Counter-offering"

The number of Want Want inquiries dropped and the visitor conversion rate dropped. There are also stores that use self-service shopping to select products that are not prone to problems (specifically selecting products that will not have quality problems and have competitive prices), but the results are not good.

Everyone knows that every traffic has a cost (and it is getting more and more expensive now), and every

inquiry is hard-won. If you negotiate the price during the inquiry Losing customers is really a shame

. If the product still has a good profit, you can use package discounts, purchase discounts, small gifts, etc. to deal with bargaining, and finally take a step back to facilitate the transaction.

But if the profit of the product is very thin and cannot be relinquished, and you cannot refuse the customer bluntly or be impatient

(in this case, the customer experience will definitely be poor, even if the transaction is completed, the evaluation will be It won't get better, and may even cause troublesome after-sales problems), then the following tips may help you improve these problems. More importantly, I hope it can inspire you.

1. Heuristic type

Language features: Can it be cheaper? /Give me a discount

Customer analysis: Most of these customers will take the initiative to pay

after you politely refuse. They are relatively easy to deal with. But don’t forget that our goal is not only to close a deal, but also to leave a good impression on customers and let them bring more treasures~

Response points: take the opportunity to introduce packages or store activities and guide customers to bring more treasures Baby (even if

the customer does not bring more in the end, he will at least click on the link you sent, so that his impression of the store will be one more point, and it will also improve the depth of the visit); if there is no activity, politely refuse first and then look at the situation

Reference answer:

① Dear, our price itself is very reasonable~~ Haha, now We also have a promotion of 3 yuan off for orders over 78

yuan~~

②Dear, this baby has an affordable package, I will send you the link, wait a moment~ ~

③ Dear, our store is newly opened, and now we have special discounts for all customers. We only earn credit but not money

~~

2. Promise Type

Language features: It’s too expensive. Please give me a cheaper price for the first time. I will buy it again next time.

Many friends will also buy it