Company work summary and work plan

Chapter 1

In 2017, under the in-depth implementation of the strategic deployment of the head office of "optimizing structure, grasping the rhythm, complying with laws and regulations, and operating efficiently", our company, under the leadership of the Provincial Company Party Committee Under the correct guidance of the company and the general manager's office, it effectively responded to changes in the market situation, comprehensively accelerated business development, and steadily improved the company's own capabilities, with various core indicators benchmarking well against the local market. The work situation in 2017 is now summarized as follows:

1. Overall situation

(1) Ensuring business compliance and stable development

2017 is the year for the company In the "stable year" of development, under the careful guidance of various departments of the provincial company, we strictly abide by the underwriting policies and expense policies issued by the superior company every month, control the underwriting entrance, and ensure the steady improvement of business quality. While the business is developing soundly, operating costs and profitability levels continue to improve, and economies of scale generally show a trend of coordinated development. As of the end of December, the company achieved premium income of *** million yuan. Among them, non-auto insurance accounts for ***, and interactive business accounts for 9.65. The calendar year loss rate, case closure rate, timely filing rate is 99.46, the loss estimation deviation rate is 0.8, the comprehensive loss rate is 59.15, the comprehensive expense (self-retained caliber) is 25.73, the comprehensive cost rate is 85.99, and the underwriting profit is 1.6552 million yuan.

Aiming at the blind spots in claims settlement, find the crux and further optimize the work process. For example, in terms of strengthening the management of surplus materials, we will continue to refine the management system and the handover links of claims settlement and finance, so that the phenomenon of "run, leak, drop and leak" can be effectively controlled.

While taking control measures, the company also holds regular training meetings every Friday to strengthen the professional ethics and professional skills of claims adjusters to prevent the impact of moral risks on claims settlement work. Through the management and control of these effective measures, the company's various indicators of claims settlement are kept within a good level.

(2) Internal control and compliance work will be further improved to safeguard business development.

Through the promotion of compliance operations, the compliance awareness of all employees will be improved. Promote the daily routine of compliance work: that is, the various inspection contents of the regulatory agencies should be used as the criteria for daily practical work and the focus of our self-inspection work; the various work systems of the superior company should be effectively applied to actual work to improve Increase employees' sense of responsibility. According to the actual development of the company, the company's internal management measures for each line are revised and supplemented regularly and reasonably. Improve the basis for internal control and compliance work through the establishment of a whole chapter.

(3) Actively carry out party building and trade union work

The company’s party building work has always been a weak link. After September 2017, with the arrival of Secretary ***, the company’s party building work The work was carried out in an orderly manner. Through party classes, exchanges and heart-to-heart talks, employees have further learned about the party and enhanced the enthusiasm of company employees to join the party. At the same time, it also strengthened the party spirit cultivation of probationary party members and improved the party style and party discipline concepts.

In order to promote the development of the enterprise and safeguard the rights and interests of employees, the company established a labor union in April this year, laying an organizational foundation for further enriching the spiritual and cultural life of employees.

II. Main existing problems

(1) Lack of awareness of adapting to market changes and adjusting business strategies

In 2017, the provincial company’s evaluation of the central branch The underwriting policy is adjusted in a timely manner on a monthly basis. Due to the inertia of business development thinking, it is believed that the new underwriting policy is "too strict and too restrictive" and there will be no way out for business development. The failure to truly understand the refined management intentions of the superior company reflects our company's weak ability to adapt to market changes and adjust business strategies, resulting in the company's business development lagging behind in the first half of the year, and the overall schedule lagging behind the goals set by the provincial company. Business development has been difficult in 2017.

(2) Sales team building and business development are out of sync

The implementation of the new version of the Basic Law is not in place, so that the sales team does not have a good system to ensure management, and personnel turnover The problem is relatively large, and each sales channel lacks stable and professional sales personnel, which affects the construction of the standardization team.

The company's business is still mainly internal employee sales, with a lower proportion of intermediary business and interactive business.

(3) Service awareness is not strong, and customer service complaints occur from time to time

In accordance with the customer service requirements of the head office and provincial companies, we have done a lot of work on customer service standards , the customer service work has improved to some extent as a whole, but it is still far from the implementation of standardized norms for customer service: there are still non-standard dress and non-standard service terms in basic service etiquette, and the service links to external customers and internal employees still exist Not compact and with a slow work attitude. Counter staff often receive complaints from external customers and internal employees, and are not in harmony with the company's business development.

(4) Execution is not in place

Strong execution is an important guarantee for our unified thinking, unified goals and unified actions. However, overall, the company's execution ability is weak, which is mainly reflected in: the work arrangements and work requirements of the superior company are not implemented in a timely manner, are not meticulous, and there are cases of perfunctory work; various departments and subordinate agencies of the company have problems with the company. The system and work requirements sometimes fail to comply with the requirements, and some are not allowed to do so. They go their own way, and there is laziness and resistance in the implementation of execution. It has greatly affected the improvement of the company's management level.

(5) The company’s level of refined management is not high

As the company continues to grow and develop, the original rough management style no longer meets the company’s development needs. In terms of salary and performance, Management, personnel establishment management, service standard implementation results assessment, underwriting and claims service processes and risk management control of key positions reflect a low level of refined management.

Work plan

1. Guiding ideology

Take the work goals proposed by the provincial company as the guideline, focus on the development of life insurance business, and focus on the construction of urban and rural outlets , comprehensively promote the sustainable, healthy and rapid development of the life insurance business of the sales department; in terms of internal quality, external image building, company brand promotion, operation and management level, and the professional quality of the business team, we have successfully completed the rating of the sales department. At the same time, we work hard to successfully complete the annual mission goals assigned by our superior company.

2. Work objectives

1. Establish and improve the rural marketing outlets of the sales department. During the year, based on the existing business team, 3 business directors, 6 senior business managers, 12 business managers, and 100 senior financial consultants will be trained (including 45 in the first half of the year and 55 in the second half of the year). Completed the establishment of two marketing branches in urban areas and four major rural outlets; actively expanded channels, established and improved the insurance co-insured agent system, developed the team of co-insured agents to 200 people, and strived to expand the team of quasi-shareholders to 100 people upon maturity .

2. The annual life insurance value premium assessment target is 3.6 million yuan, and the striving target is 4.5 million yuan.

3. Organize and hold 10 newcomer classes, more than 20 entrepreneurial briefing sessions, more than 30 product briefing sessions, and more than 40 customer networking events.

4. Establish and improve marketing outlet management methods and formulate specific implementation plans and measures.

5. Increase advertising efforts, realize three-dimensional advertising with TV promotions plus slogans, banners, and leaflets, and quickly establish the brand.

6. Design and produce a set of simple and practical business exhibition manuals and staff recruitment manuals to provide salespeople with some more practical marketing tools.

3. Plans and Measures

1. Mobilization before the war - establish the belief of victory, seize opportunities and face challenges directly. Through various meetings, the company's partners will be agents and the company will The market competitive advantage, the development principles of the insurance market are explained in depth, and the concepts and everything are kept new, so as to change passive operations into active operations; at the same time, establish and improve the company's specific rules and regulations to provide a good basis for management.

2. Point-of-sale deployment - set up a marketing service division, select and train full-time management talents, and establish two urban marketing service departments and four rural outlet service departments.

Form a competitive landscape, train and cultivate talents in the competition, and form a middle-level business management backbone with numerous talents; provide a good business development platform for service departments that meet business standards, and at the same time introduce a service department management plan.

3. Sign a military order - implement target management, and subdivide task responsibilities to monthly tasks. Sign annual target management responsibility letters with each management department to ensure clear goals, well-founded rewards and punishments, and enhance the leadership of all supervisors. The team has the confidence to sprint for the entire year's business; the annual task goals are broken down into monthly tasks, and assigned to each service department during the business kick-off meeting. Track the achievement of team goals through performance analysis at monthly work summary meetings, weekly supervisor meetings, morning meetings, and fair meetings.

4. Recruitment - Carry out recruitment activities, develop a team of part-time co-insurers with a small initial investment, carry out effective full-time recruitment, and require all full-time veterans and prospective shareholders to undergo quality training Improve training, and on this basis, vigorously promote the development of a team of part-time co-insurers to create a platform for sales staff to expand their business. The company has formed a good working mechanism of "adding employees at the beginning of the month, training in the middle of the month, and achieving great results at the end of the month". Select 200 well-known and reputable personnel from 200 administrative villages with a good economic foundation in the county to serve as part-time co-insurers to rapidly expand the company's personnel team. Develop a management plan for co-insurers. Chapter 2

Under the correct leadership of the provincial and municipal companies, with the strong support of the county party committee and county government and the full cooperation of relevant departments, our county branch follows the principle of "market operation as the principle, pioneering and enterprising" Image; with the goal of ensuring income, advancing with the times and seeking development", we will self-pressure our business policy, conscientiously implement the provincial company's "four principles" decision-making, carry forward the work style of innovation, pragmatism, development and progress, and work with high standards and strict requirements All work has been done well, and breakthrough progress has been made in various business indicators. The total revenue of the whole year was xxx million yuan, accounting for an increase of 152,500 yuan over the previous year, an increase of 13.49%. The company has achieved rapid development. This year’s work is summarized as follows:

1. Strengthen internal management and improve corporate efficiency.

1. Improved the target responsibility management of all employees. Further standardize the internal management mechanism

Improve the incentive mechanism and implement performance management. Organically combine the enterprise's internal economic responsibility system with target management, and fully implement a quantitative points assessment reward and punishment system. Based on the actual situation, the "XX County Branch Employee Position Responsibility System and Target Evaluation Plan for 20xx" was formulated to determine the number of posts and personnel and assign responsibilities to each person. Monthly assessments are implemented, and quarterly performance wages are paid based on the assessment results at the end of each quarter, effectively motivating employees to do their jobs well.

2. Strictly control expenses. Strengthen internal financial management and strictly control expenses

First, strengthen material cost accounting and improve the material collection and return system, which greatly improves the utilization and saving rate of materials; second, strengthen the control of project costs , appropriate funds according to project progress, strengthen project supervision, and strengthen tracking and effectiveness; third, compress the proportion of daily expenses and minimize unnecessary expenditures.

3. Strengthen safety production management

Carry out safety education, establish the concept of "safety first", and emphasize that "safety is also a benefit." Increase investment in safety protection and apply for a "personal accident insurance" for each employee. Enhance the awareness of self-prevention and create an atmosphere of "safety is always emphasized and everyone pays attention to safety" in the enterprise, effectively avoiding the occurrence of safety liability accidents. Due to strict safety management, our county branch did not have a single safety accident throughout the year.

Second, launch effective measures to vigorously expand business scope.

1. Steady development of basic business.

Our county branch has taken effective measures to develop basic network services. At the beginning of the year, in response to market needs, it formulated the "xx Branch's Preferential Measures for the Installation and Use of Cable TV for Rental Store Operators", which has greatly broadened the scope of cable TV. The business scope has increased the viewing and maintenance fees, and blocked the illegal behavior of unauthorized access to cable TV signals from the source, further standardizing the market. After hard work, xxx new urban users were added throughout the year, bringing the number of cable TV users in our county to xxxx, and the new user rate reached 8.9.

2. Focus on developing digital TV business.

First, conduct market research carefully, segment the market, and write a survey report, and adopt different promotional methods for different user groups; second, increase publicity and carefully plan. It invested more than 3,000 yuan in publicity funds, held on-site consultation and demonstration meetings, printed and distributed leaflets, distributed more than 10,000 copies of postal advertisements, used cable TV for advertising, and broadcast "xx digital" in front of the self-operated program "xx News" with extremely high ratings The advertisement "Welcome to watch "xx News" on TV has received good results; third, it is to actively develop group users. Make full use of the relevant preferential policies of the provincial company, and the branch leaders personally came forward to negotiate, and won the collective purchase of digital TV set-top boxes from the county local tax bureau, state tax bureau, agricultural development board, development and reform bureau and other units, allowing the number of users to increase rapidly in a short period of time; 4. It is to provide quality service. Establishing a user-oriented service concept, under the circumstances of small personnel, tight time, and concentrated installation tasks, branch employees worked overtime and collaborated to install digital TV set-top boxes for users, patiently answered users' inquiries, and won wins with high-quality services Win users and win the market. Since the official launch of the digital TV business in January, through fruitful work, the number of digital TV users exceeded 200 on the eve of the Spring Festival alone, and the number of digital TV users reached xxx households throughout the year.

3. Broadband Internet business has developed to a certain extent.

Our county branch first used the original network of the xxx building where the company's office is located for wiring, and developed xx units of users in the building. Then gradually extend to the surrounding communities and users of the building. At present, we have developed xxx Internet fee-paying users, and achieved a cumulative Internet business income of RMB xxxx throughout the year. In addition, it also connected the radio and television Internet to the county government leadership office, which was highly praised by the county leaders. At the same time, it also promoted the value-added radio and television business and demonstrated the company's good image.

Third, seize the opportunity and achieve leapfrog development in network construction.

1. Completed the urban optical cable network transformation task.

Since the upgrading and reconstruction project of the urban radio and television network in our county began in November last year, our county branch has carefully organized and arranged carefully, and worked hard to overcome many difficulties such as difficult construction and wide coverage, and it will be completed by May this year In order to successfully complete the project, in addition to the reserved . According to incomplete statistics, the optical cable reconstruction of the urban area network in our county has completed the excavation and burial of kilometers, lay xx kilometers of overhead optical cables. At the same time, we completed the data collection and self-inspection of the project, and successfully passed the acceptance of the superior organization.

2. Completed the optical cable networking and integration work in all towns and villages, and achieved the goal of “one network for the whole county”.

First, the pace of township network transformation has been accelerated. Under the correct leadership of the provincial and municipal companies, the two phase projects before and after the township network transformation in our county were approved, and all xx towns in the county were included in the scope of the network. Our county branch seized the opportunity and organized the construction of the project. By the end of December, it had completed the construction of optical cable network poles and the laying of optical cables from the county to each township, as well as the installation and commissioning of equipment. According to statistics, the optical cable network in villages and towns in our county has erected xx kilometers of pole roads, erected x kilometers of new wall hanging lines, xx kilometers of re-hanging optical cable lines, laid out x number. After solid and effective work, the project was completed relatively quickly and received acceptance by the provincial and municipal companies in early December. The second is to actively seek the support of the county party committee and county government and use administrative means to promote the smooth implementation of the integration of township network integration. Our county branch implemented a comprehensive integration of township radio and television networks in accordance with the "XX County Rural Radio and Television Network Integration and Integration Implementation Plan" approved by the county government, and held a county-wide network integration and integration meeting in the name of the county government on September 2 Meeting.

After approval, ***xxxx rural cable TV network households were integrated. The integration agreement was signed at the end of October, and the handover of assets and networks was completed in December, achieving the goal of "one network for the entire county."

4. Promote high-quality services and ensure high-quality and safe operation of the network.

1. Strengthen service awareness.

First, change the concept of employees, repeatedly advocating concepts such as "Customers are God, service depends on quality", "Everyone is benefit, everyone is image", "Radio and Television is my home, and it depends on everyone to do well". ; The second is to set up a service supervision column to allow each employee to face the public and accept supervision; the third is to serve openly in the TV station, and implement the service system and first-question responsibility system; fourth, all staff are posted on duty during working hours, and each employee is warmly received Visitors, answer every call well, start with the details, and constantly create a beautiful image of radio and television people.

2. Strengthen network maintenance.

First, establish a departmental division of labor and cooperation mechanism to maintain contact and communication between departments, so that each department can divide labor and cooperate closely, handle various network failures in a timely manner, and provide door-to-door maintenance for users throughout the year 3,582 people were inspected; secondly, the normal inspection and maintenance of the xxx section of optical cable lines and the patrolling of optical cable lines during sensitive periods were completed, effectively ensuring the smooth flow of radio and television signals without any liability accidents; thirdly, the SDH equipment and computer room were strengthened The inspection and maintenance of front-end equipment eliminates potential safety hazards in the power consumption of the computer room and ensures the safe and smooth operation of the equipment.

3. Complete the third-line safety improvement work.

The branch conscientiously communicates and implements the spirit of superiors' rectification, and has established a special rectification leading group with the deputy general manager in charge as the team leader and the heads of each department as members to make overall arrangements and assign responsibilities to each person. In the rectification work, different situations should be distinguished and carried out separately. First of all, we conducted a survey and statistics on the crossover between cable TV and power and telecommunications lines within the urban area, as well as the hook-up and crossover of power and telecommunications lines in our branch. Then, based on the statistics, lines with greater safety hazards and accident-prone lines were rectified in advance according to the rectification requirements; unified arrangements were made for lines with smaller hidden dangers and less prone to accidents and rectified gradually; lines with special circumstances that could not be rectified temporarily were The line signed an agreement with the property rights unit.

So far, the lines on xx Industrial Avenue and other sections of the county have been rectified.

5. Strengthen humanistic management and improve the cohesion of the enterprise.

The enthusiasm and creativity of employees are the fundamental guarantee for completing various work tasks. We have always adhered to the "people-oriented" management philosophy and achieved good results.

1. The wage distribution relationship has been further streamlined.

Combined with the spirit of the provincial company’s documents on wage distribution, formulate wage distribution methods for branch employees and implement corporate wage standards. In accordance with the principles of linking remuneration with benefits, responsibilities, and contributions, subsidies for outside staff and technical staff have been increased to enhance the work responsibility and professionalism of front-line staff.

2. Carry out solid learning and training work.

First, formulate a study and examination system at the beginning of the year. Each cadre and employee is required to take reading notes, which should be more than 20,000 words throughout the year; at the same time, political and business knowledge examinations are conducted once a quarter, and teachers from the county party school are hired to invigilate and mark papers. The examination results are linked to the evaluation salary. After the examination results are announced Strict rewards and punishments. Through monthly concentrated study, daily scattered self-study, and quarterly examinations, we strive to improve the ideological and political quality and business skills of employees; second, we carry out the "Three Learning Education" activities and vigorously advocate good professional ethics; third, we carry out learning well "Two Books" event. After the provincial company issued an initiative to "recommend two books to all employees", our county branch immediately contacted and purchased the books "No Excuses" and "Details Determine Success or Failure" so that every employee has a copy. Subsequently, a meeting of all employees of the branch was held to conduct special learning and mobilization, and a special learning plan was formulated, requiring everyone to raise awareness, study carefully, and take notes, which received positive responses from employees. Fourth, it actively selected technical personnel to participate in various learning and training activities organized by provincial and municipal companies, and trained 16 personnel throughout the year.

Through learning and training, it effectively promotes the improvement of employee quality and enhances the cohesion and centripetal force of the enterprise.

3. Do a good job in building corporate culture.

Corporate culture is a concept that is constantly formed in the process of production, operation, development, and growth. It is the same values ????and code of conduct for employees. To this end, our county branch regards the construction of corporate culture as the top priority of corporate development, and continuously enhances employees' sense of belonging, self-confidence and pride in the company.

First of all, do a good job in the management and ideological work of employees, always care about the ideological dynamics and mental state of each employee, respect the essence of people, and actively create conditions for employees’ self-education, self-molding, and self-development. , conduct dialogue and exchanges with a democratic and equal attitude, pay more attention and be more humane, and create a harmonious and relaxed working environment within the branch. Secondly, we strengthened publicity efforts and produced plaques such as "Radio and Television Spirit" and "Radio and Television Network Enterprise Spirit" to enhance employees' understanding and recognition of xx Radio and Television Network's corporate brand, corporate logo, corporate philosophy, and corporate spirit. Third, actively organize employees to write papers, participate in essay collection activities, and submit articles to provincial and municipal publications. The article "Rectifying the personnel relations of city and county-level branches is an urgent task to speed up the development of radio and television networks in our province" written by xxx, the general manager of the branch, was awarded the third prize in an essay competition organized by the provincial company, and another article won Encouragement Award; the article "How to Strengthen the Construction of County-level Radio and Television Teams" written by the manager of the branch's administrative and financial department was published in "Sound Screen World" magazine. In addition, the information reporting work has also achieved good results. This year *** published 21 pieces of information on the "XX Radio and Television Network Work Briefing" sponsored by the provincial company, ranking first among all branches in the province.

Looking back on the work in 20xx, our county branch has achieved gratifying achievements and benefits, which has enabled the company to develop by leaps and bounds, but there are also some problems in the operation process. For example, the task of transforming the county distribution network is heavy; after the townships are connected to the Internet, the quality of the original network is low, making management, maintenance and charging more difficult; the computer room has not been rebuilt, and the mechanism needs to be straightened out and improved; the professional level of engineering and technical personnel needs to be further improved; Team building needs to be further strengthened, etc., which need to be solved in future work. In 20xx, our county branch will put management in the most prominent position and further standardize operations to achieve the goal of "expanding the network, strengthening the business, and improving efficiency".

Work plan

The new year means a new starting point, new opportunities and new challenges. I will definitely make persistent efforts and strive to reach a higher level.

On the basis of this year’s work, I must clarify my goals, correct my work attitude, humbly learn from my colleagues, ask for advice, strengthen teamwork, and strive to achieve greater success in 20xx. progress. The above is a summary of my work for this year. If there are any mistakes, please ask the leaders to criticize and correct them.

1. Increase the training of department employees, carry out professional knowledge and various rules and regulations training in a planned, purposeful and step-by-step manner, and improve the overall quality of department employees.

2. When conditions for pipeline construction are met, pipeline construction will be carried out in urban areas.

3. Strive for the branch office and the district company to actively coordinate and support the branch’s data business. (1) Strengthen communication and guide the business capabilities of the branch, and provide timely guidance and notification of new software, equipment and expansion for solving network problems. (2) Increase the branch’s authority to operate equipment to facilitate business development to the maximum extent possible. (3) There should be relevant procedures for business deployment, and the operation results should be notified to the branch for filing, so that when problems arise, they can be solved as quickly as possible. At the same time, there should be a time limit for the branch's business requests, and they must be resolved within the specified time limit. .