Summary of Unicom's customer service practice

We are about to graduate, and the internship is the last class in the university, and the experience gained from it is also very unusual. We should make a corresponding summary. The following is my internship summary about Unicom's customer service for everyone. I hope it helps you. If you like, you can share it with your friends around you!

Unicom Customer Service 1 Practice Summary

In autumn and October this year, the farmer's uncle harvested heavy ears of rice and rich fruits; Workers harvest a large number of orders and a large number of shipments; During my internship at Unicom, I gained not only knowledge and experience, but also the wine of "friendship". The following is a summary of my internship in Unicom.

China Unicom Co., Ltd. is the second telecom enterprise in China, which is approved by the State Council to operate basic telecom services and value-added services. China Telecom, which has only one mobile communication service company in China, approved the establishment of the second mobile communication service company-China United Communications Co., Ltd. in the State Council. In recent ten years, the mobile communication industry in China has developed rapidly from zero to now. From analog mobile communication (referred to as the first generation mobile phone) to digital mobile communication (referred to as the second generation mobile phone), it has developed rapidly in the past ten years, and it can be said that few countries in the world have achieved it. It has the largest paging network and users in China. Unicom is mainly engaged in voice, data and Internet services.

Unicom's services include cdma and gsm mobile telephone service, 193 long-distance telephone service, 165 public interconnection service, ip telephone service, idc service, international private line service, paging service and other comprehensive communication services, as well as e-commerce, mobile communication, wap, ip global conference call, community broadcasting, call waiting, information occupation and broadcasting, stock communication, stock exchange and secretary China. To meet the different needs of different users for communication products. According to different business types, give full play to comprehensive business advantages and provide rich and diverse differentiated products and personalized services.

According to a Unicom announcement issued by Liu Shuji, as of April this year, there were 1 10.29 million users in China Unicom G network, including 56.79 million post-paid users and 38.2 million users in China Unicom C network. In the first four months of this year, the number of Unicom G network users increased by 4.42 million, and the number of G network users increased by 2% year-on-year. Seven times.

This part-time job practice is engaged in marketing and management publicity and advertising. The courses of "Economics" and "Advertising Planning" that we studied coincided with the part-time internship, which brought me great confidence. However, I did not take it lightly, but listened to the guidance of the company leaders with an open mind and completed the task with what I learned. Before I came to work, I always thought the teacher's theory was useless, but during this internship, I deeply realized that theory is the basis of understanding, and the problems encountered in the internship are actually the extension of theory. What we can do is to study hard theoretical knowledge and flexibly connect theory with practice. Only in this way can we face the difficulties better.

The latest status of Unicom's new "Unicom Unlimited" services, including interactive vision, color E, magic book, handheld broadband, positioning star and other new services, among which the video service called "Daxian" impressed me the most. Something the size of a mobile phone can be used as a TV set, and you can check the road conditions at any time. In order to better promote this new business, we have also set up some special publicity.

The focus of this part-time practice is still "numbering", which means expanding more Unicom users. In the hot summer, we are not afraid of hardship and fatigue, serve users patiently, and strive to make every user get a satisfactory answer.

Let me explain what I have seen about China Unicom from three aspects. Communication: The morning meeting every Tuesday is a good communication platform. Each sales team analyzes yesterday's achievements and shortcomings and puts forward personal opinions on today's work. * * * discuss together and finally decide. This should be an aspect of "participatory management", so that employees can truly integrate into decision-making actions and reduce friction and opposition. "There is no perfect individual, only a perfect team" is the requirement of the team. Regardless of its own right or wrong, it is enough to reflect the important position of Unicom's team spirit. Emphasize division of labor and encourage cooperation. This is the team.

Cultural aspects. In the conference hall of the company, you can see "I am the best, I will succeed!" Inspiring slogans such as "winners find ways, losers find excuses". If this is an emotional arousal, then the sales performance table with tortuous lines painted on the wall is the pressure and motivation of responsibility. It has such an intention: to see the gap, to see the achievements, not to be arrogant and impetuous, and to make steady progress. What I want to emphasize here is its "clapping culture". Whenever and wherever, give applause and affirmation. Different occasions, different high-fives, give the speaker different positive meanings. This applause reflects the respect and integration of China Unicom and its team spirit. Work hard because of respect and unite because of integration.

The biggest gain of this part-time internship is that I have made many friends in Unicom. They all helped me a lot. They don't pretend to be teachers when they encounter things they don't understand at work, but under the tireless guidance of their friends, they let me feel the warmth of the new environment and new family. With their help, I not only overcame many difficulties, but also increased my knowledge.

In a blink of an eye, the practice of work is over. I was confused and ignorant, but now I'm full. So I am very grateful to Unicom for providing me with such a good working practice environment and various superior conditions, and I am also very grateful to all my teaching friends for their hard teaching, so that I have such a good practice opportunity before I set foot on my post.

Summary of Unicom's customer service practice II

The four days from September 8th were spent in the luxury of Shangri-La, swept by the orange storm, under the aura of GSMA, with the help of all the lovely colleagues of Unicom. These four days are a perfect start for a student who officially begins his senior life.

The first real contact with Unicom was in that sunny afternoon. I came to Unicom Building in Changning District for my first interview. Polite manners show me that a large state-owned enterprise not only has a successful career, but also has a good corporate image.

On the day of the interview, we thought it was just a simple cognitive interview, but the result really scared us. The interview was not well prepared and the answers were tongue-tied. I thought my Unicom trip was over here, but I received a phone call and it passed. Only I know happiness. So I am very grateful to Unicom for giving me this opportunity, which is also a small lesson: any interview needs 100% preparation, and only in this way can it pass smoothly.

Then, it is a two-day training. I thought the training meeting was a speech by Unicom about this meeting, but it was actually rich and substantial training courses again and again, from the carefully arranged personnel distribution table with contact information of all people to the process introduction of directly standing in our Shangri-La job, from the line timing that Zhu is familiar with, to the final details: etiquette training. Everyone pays attention to this meeting everywhere. A satisfactory result is based on full preparation, which requires extremely meticulous arrangement, number of people, familiarity with lines, or just a contact list of mobile phone numbers. These are the best preparations for the whole meeting. Careful arrangements are also reflected in the arrangement of transportation. In order to make all the guests arrive at the dining place on time, China Unicom has made full preparations, from the personnel arrangement, the lecture content on the bus, to the flexibility of using the car for the final return trip. Every place reflects China Unicom's attention and intention to this meeting.

For a volunteer, I play the role of an executor. Whether the decision makers make appropriate arrangements depends on us. If the detailed arrangements are not fully implemented, they will only stay on paper. And this is another grand event for global communication operators and manufacturers. People from different cultural backgrounds and languages get together. In the process of work, in addition to accurate completion, it may be necessary to use fluent English to solve the problems of guests from all over the world, including cultural differences. At the same time, standing in front of such a working environment, you represent not only yourself, but also China Unicom and even China. Good manners and fluent English are the windows for outsiders to know about China. A casual action may change a lot. It can be seen that there are too many things behind this seemingly simple job. But I believe that with my own efforts and enthusiasm for work, I can face all the difficulties in the best state.

In fact, the operation of the conference work is not difficult: ask the guest information and check it, then find the corresponding representative card according to his name, and finally ask whether to participate in the tour and distribute souvenirs. In the whole process, the most important thing is teamwork. All members need flexible cooperation, rather than observing their own norms, because the requirements of guests are diverse and the arrival time is uncertain. Similarly, due to various reasons, new guests will appear, so we should make representative cards for them as soon as possible. This is not a complicated process, but we need to be patient, check all the information carefully, and politely tell us our solutions when we encounter problems in order to have a satisfied smile. This may also be a professional ethics in the service industry: meeting all the needs of guests. The reception of the conference in just three days showed us the different reactions of guests from all over the world when dealing with various problems. Similarly, it also teaches us how to deal with people with different cultural differences. Of course, the most important thing is to keep smiling. Because sometimes, it can help us solve many problems and bring us a good mood every day.

Besides learning a lot from this opportunity, I also want to say thank you sincerely. Thanks to Unicom for giving me such an opportunity to learn, which made me have such a perfect start in senior three. Similarly, I would like to thank the leaders and lovely colleagues of Unicom, who taught us a lot in those years, and my uncle who took us for four days. You told me with your own actions how to do my job well, how to get along with people around me, and what I couldn't learn at school. Your encouragement and smile are also the biggest motivation to support us all the time. And the part where everyone applauded that day. The moment I stood on the stage, my heart was full of happiness. Perhaps the material reward is not so important, but these applause are the greatest encouragement for our efforts in the past few days. Thanks again.

Every beginning is full of hope and every end is a new beginning. In just four days, we tried to verify our original promise with our own actions. We can't say it's the best, but we've been working hard. The trip to Unicom has ended, but I believe that at some point in the future, this trip will definitely bring me surprises, because we have been working hard.

Summary of Unicom customer service practice 3

I worked as an intern in Unicom Xinheng business hall for 5 months, during which I went back to school several times to handle graduation affairs. The actual internship time is about 3 months.

It is the best time in my life to think back on my internship in the business hall these months, because working in such a harmonious, United and joint atmosphere is exactly what I have always dreamed of. Here, the director, office manager and others regard me as a member of the business hall, which not only makes me feel the warmth of home, but also makes me really realize the importance of teamwork.

Although it is only a short three months, I have learned a lot and grown a lot in these three months, and I am honored to know the leaders of the county. I will learn from you with an open mind.

Now, I will sum up what I have done and learned in these months as follows:

What did (1) do?

In the days of regional internship, I tried to improve my ideological understanding and adapt to the needs of corporate culture and business development. Although I am not solely responsible for specific positions, I study hard and think more, and constantly improve my communication skills and business level in marketing. I try my best to learn and do what I can learn business knowledge and do well, integrate into the team as soon as possible, and do my bit.

First of all, in the first quarter, that is, when February and March are busy, promotional activities will be held every week. The director, the channel clerk, the shop assistant and I often go to Xichang, Xinheng Industrial Zone and Lantian School to do promotional activities, and do a good job in promoting posters and cloth during the promotion period: national roads, town roads and village roads, especially the more conspicuous intersections. I think, in the case of limited resources, the effect of poster publicity should be the best.

Secondly, visit various cooperation halls and outlets. During the internship, I followed the district manager to buy cards at various outlets in the region to publicize and explain the company's policies and went to every outlet. In the past few months, new distributors such as 09 Telecom, Wei Long Telecom, Xinfa Telecom, Cheng Tang Telecom and Yiji Communication have been added in Xinheng area. These dealers are all mobile 4-star and 5-star partners, and they have some middle and high-end customers. If we can mobilize their enthusiasm to promote Unicom's 3G business, it will play a great role in improving 3G performance.

At the front desk of the business hall, we handled telephone recharge, networking, payment, 3G account opening, deposit and delivery. During this period, the most common complaints from customers are fees and services. Therefore, improving the transparency of charging and service attitude and establishing a good image and reputation among consumers will greatly promote the expansion of Unicom's business.

(2) What have you learned and felt?

During these months of internship, I have benefited a lot, and my interpersonal relationship, team coordination and practical ability have been improved to a certain extent, so as to prepare for better work in the future.

As a member of the county, we have the obligation and responsibility to maintain and develop this big family. Every member should keep this spirit: "Today, I am proud to be a member of this county;" Tomorrow, the county branch will shine because of my outstanding performance. "We should have the determination, perseverance and confidence to develop the company's business.

The market is the most important for the development of the company's business. Only by fully tapping, expanding, seizing and maintaining the market can the company be in an invincible position in the fierce competition. From these months of channel practice, I have summarized the following points:

① Do a good job in publicity and promotion, and improve the 3G atmosphere.

There are also advertisements, posters, cloth strips and leaflets, which seem to be the most common ways, but they can leave a deep impression on consumers and have good publicity effects. In my opinion, we need to seize the opportunity to promote sales. For example, for campus promotion, we should make full use of the opportunity of freshmen to enter school, organize campus direct sales teams, and carry out extensive publicity. For factory promotion, you can take advantage of the opportunity of paying wages at the end of the month. If workers have money in their hands, they will naturally improve their consumption concepts and carry out publicity and promotion. Only by giving the fullest publicity at the right time can we get twice the result with half the effort.

At present, the atmosphere of 3G is relatively weak, so we can support key distributors and take measures to achieve full bloom.

(2) Keep close contact with distributors and seize the market by taking advantage of 3G.

As the saying goes, opening the door to do business is to make money. Therefore, dealers can effectively promote Unicom's business only by dealing with their interests.

Some information obtained from several months of channel practice, I think Unicom has the following advantages:

First, the current mobile market is saturated, and it is difficult to expand the market; In recent years, the market share of China Unicom is increasing at a certain speed, and this trend will continue, with great market development potential in the future.

The present era is the data age. China Unicom 3G caters to the development of the times and leads the telecommunications industry with its leading technological advantages.

ⅲ China Unicom's commission system for dealers is more transparent and attractive than China Mobile's. Through reasonable reasoning and inducements, it can develop the business of China Unicom.

Judging from the information reflected by the channels and the development of 3G in recent months, I think dealers should pay attention to the following points if they want to implement the company's policies and promote 3G services:

First, the policy is simple and easy to understand, with a little explanation and training, you can master the skills and facilitate implementation;

Second, profit incentives, dealers will take the initiative.

The third is to strengthen the marketing skills training for potential network salesmen and improve their sales skills.

Fourth, irregular guidance and follow-up are needed to make dealers realize that the two companies are not only interested in each other, but also a partnership to achieve "win-win".

(3) Make an in-depth investigation, adjust measures to local conditions, seek truth from facts, and give full play to people's talents.

There is no optimal policy in the market, only suitable policy. Each region has its own economic foundation and social background, and channel managers know this region best. They have worked in this channel for so long that they are very familiar with the present situation and existing problems in this area. I think their idea is the most practical. There is a good saying: "No investigation, no right to speak." The problems reflected by channel dealers are the most practical problems. Therefore, after understanding the company's policy spirit, the district manager can add his own ideas appropriately, and after comprehensive consideration and improvement, he will boldly implement it, which is bound to achieve unexpected results.

(4) Unity and cooperation, clear rewards and punishments, and improve the sense of competition.

Since we are a team, we should work together, strive together and contribute to the company's performance. Unity and cooperation, responsibility to people. Give affirmation and rewards to those who have achieved excellent results to encourage them to create new achievements; For those with poor performance, it is necessary to conduct a necessary review, find out the problems and take effective measures to solve them.

Set appropriate high goals, stimulate employees' motivation and passion, encourage and promote competition, promote development through competition, and promote prosperity through development, so as to truly achieve a new breakthrough in county division.

In short, the encouragement and affirmation of leaders to employees is the infinite motivation for employees to work.

The above are some summaries and humble opinions of my internship in recent months. Please forgive me if there is anything wrong.

Summary of Unicom's customer service practice 4

This summer vacation, I was lucky enough to practice in Kunshan Branch of China Unicom. There were many hardships and many gains. A month's journey is very hard, every day from 8: 00 to 6: 00, running between customers in the scorching sun; But this month has had a profound impact on me. I spent a month making a plan for senior three, which is also of great guiding significance to my whole career. Writing it down today is a reflection on yourself and a testimony of this month's efforts.

I was full of confidence when I came to the company for an interview on the first day, because I also did a lot of work in this field at school. Sure enough, I was shortlisted for a huge team of 50 people, and the manager praised my formal dress and my familiarity with Unicom's business afterwards. Indeed, I made full preparations in advance. From the day I decided to go to China Unicom for an internship, I borrowed a lot of books about telecom marketing and introducing China Unicom's business and studied them carefully. I have a chance to get ahead of them. After the interview, everyone sat in the conference room of the company, and the five people who successfully interviewed together were reading magazines. I carefully observed and secretly compared myself, thinking that I must do better than them.

The next day, I was assigned to Hexing Road Business Hall. Afterwards, I learned that this is the best branch in Kunshan, and three interns came with me. We were sent directly to deal with customers without any training. Each of us is assigned a "direct supervisor"-that is, our supervisor. The manager told us that as long as we have any business difficulties, we can ask the supervisor for help. My supervisor is also from Hubei, and we are fellow villagers, so he has always taken care of me. In this way, I ran after him for a week. In this week, my task is to know about nearly 20 kinds of packages of China Unicom and the needs of different customers targeted by various packages. Some basic skills of signing a bill with customers; There are 50 pages of contracts, the meaning of each contract and the need for customers to affix different seals.

For the next four weeks, I will keep calling to make an appointment with customers, then visit and follow up my intention until I sign the bill. I successfully ran to the thirteenth business in one month, ranking first among interns, and the company also rewarded me. Although it's not much, it's only a few hundred dollars, but the important thing is that I earned it hard and it's an affirmation of my work. I am very happy!

Summary of Unicom's customer service practice 5

Internship is a necessary experience for every student, because it will let me know more about the nature of this society. This is personal experience, and it is knowledge that we can't learn in class, because only personal experience can be regarded as a thorough understanding. Understanding it broadens your horizons, increases our knowledge and lays a solid foundation for us to go to society in the future. This is my first social practice since I entered the university.

Through the arrangement of the school, I entered Unicom, where I was a college student to practice, because it would make me feel pressure. I must devote myself to this job with confidence, get to know the experienced people in this society, constantly cheer myself up and work hard. During my work, I understand that it is very important to communicate with my colleagues, so that I can get along with my colleagues naturally. I gradually gained the trust of my boss and began to do some relatively simple business for me.

We mainly do marketing and distribute leaflets. These days, we went to some places such as building materials market, electromechanical city and joint venture company. My biggest feeling in the process of work is that my communication ability is really problematic and I lack some marketing experience and skills. Facing different people, we need to communicate with them in different ways, but when communication is interrupted, we will be grumpy and in a hurry. So, remember: carelessness, carelessness and impatience will not succeed. Do everything the same. What is needed is perseverance, carefulness and perseverance, both of which are indispensable, so that you can reach the other side of success and not fall into the water halfway. It's like a lonely trip. As long as you persist, you will succeed. Sweat is the road to success.

Social practice brings us confusion as well as joy and fun. In social practice, I feel my poverty, my smallness and insignificance. I feel the strong cohesion of the whole society. On the other hand, we have exercised our abilities, grown up in practical activities, learned from practical activities and benefited from practice. Enriched life and self. Communicate with others to enhance oral expression ability. At the same time, it also made me understand a truth: "that is, customer first, serving customers wholeheartedly, helping others voluntarily and letting others see their achievements is the pleasure of their work."

Although sometimes I am very tired, I feel that I am constantly growing and growing meaningfully. After that, I obviously found myself cheerful. Although I can't change some things by myself, if I have the strength of more people and the cooperation of Qi Xin of the whole society, this is the foundation and source of strength. On the other hand, I am aware of my own shortcomings. I don't have the experience and eloquence to communicate with others, which won't work in this society. Dare to challenge is the basic quality of a college student. So with a question mark in my heart, I embarked on the road of social practice and ended this internship stage.

In this internship of China Unicom, I benefited a lot. After only two months of internship, I will benefit for life. Although the internship time is very short and the contact work is very simple, I still learned a lot of knowledge and experience, the communication between people in this society, the professional ethics of this society and the integrity of the society. Are all indispensable. Through practice, I can better understand my own shortcomings, the inseparable relationship between China Unicom and our lives, the nature of China Unicom's work and all aspects of this society, which will enable me to better plan my career, set my own life goals, and move towards the future and success.

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