6 annual work plans for the property management of Huijian Community

Reconstruction of the community property annual work plan Part 1

The year's plan starts in spring. Regarding the current problems and solutions of the community, based on the relationship with the community The owners' committee and owners' symposium will discuss and make a plan for the main key work aspects in 20__, and accept the supervision and feedback from the owners.

1: Cooperate with the gas installation in the community. Gas is the top priority for the installation community. The application for gas connection by the community has not been implemented since 20__. Now, with the cooperation of the owner and my management office, the gas company has connected the gas connection to the entrance of the Art Academy on the outer wall of the community. In the new year, our management office will assist in handling the pipeline gas installation in accordance with the law and regulations according to the instructions of the Earl's Villa Owners Committee's work contact letter No. 20__ No. 001001.

2: Try to solve the communication problem. Due to weak reception of telecommunications, mobile, Netcom and other communication signals in the community, many business owners have repeatedly complained to the telecommunications department and reported it to the management office and property owners committee. Our management office cooperated with the owners' committee in the early stage to contact the tower company to introduce a solution, but the matter failed to come to fruition. In the new year, our management office will strengthen contact and communication to solve problems as soon as possible.

3: Street lighting problem in the community. At present, some lighting fixtures in the community cannot be restored due to circuit problems. At the symposium with the owners on January 21, 20__, the lighting renovation management office proposed by the owners will implement the detailed plan step by step.

4: Potential safety hazards and illegal construction in the community. At present, the fence on the right side of the hill in the community and the fence at the 2-1 entrance will be solved and improved as soon as possible after the year to solve the safety hazards caused by the fence problem. Cooperate with the Earl's Hill Estate Owners Committee to formulate regulations on illegal construction, and continue to contact the urban management to complain about existing illegal construction and strive to resolve it.

5: Community greening. At the beginning of autumn and winter, "February Flower" grass seeds were replanted in the defective areas of the community's lawns. The current coverage is still small. After the growth is seen in early spring, the grass seeds will be purchased and cut according to the community conditions.

6: Community cleaning. At the symposium with the owners on January 21, 20__, the owners proposed to strengthen training and check the implementation of cleaning in the cleaning of apartment building stair handrails and corridor glass.

7: Anecdotal order maintenance. Strengthen training for sequencers, and register and inquire people entering and leaving the community in accordance with regulations. Strengthen control over parking, decoration, and stacking of debris in public areas.

8: Leakage in the public area. The roof cover of the apartment building was surrounded and protected with PVC film in October, and it seems to have achieved certain results so far. The leakage problem at the expansion joints on the second floor of Building 10 and Building 13 will be resolved in the new year.

9: Underground network management. Contact the Municipal Affairs Bureau and other departments to strive for the implementation of rainwater and sewage diversion in the community. Strengthen inspections of manholes and clean them promptly if blockages are found. For merchants, especially catering operators, grease traps are required for sewage discharge to prevent blockage of community drainage pipes.

We hope that all owners will supervise and participate and provide suggestions and opinions to the management office, so that all owners can feel the beauty of property services.

Return to the community property annual work plan 2

In 20__, the daily work of the Yindu Mingshu Property Management Office was carried out under the correct guidance of the company’s leadership and the developer’s leadership. It has been carried out smoothly, and the quality of security, engineering, cleaning, customer service and other work has been significantly improved and improved. However, in terms of the management of vehicle order in the community, the management of maintenance of public facilities and equipment, and the construction of the internal staff team of the department, etc. Relatively weak. 20__ will be a year of comprehensive improvement in our property management work plan. We will work hard to make up for the deficiencies and deficiencies, improve comprehensively, and keep up with the development requirements of the company and developers. We have specially formulated the 20__ property management work plan. plan.

1. Security Management

1) Do a good job in security management of the community and maintain good public security order.

2) Study the rules, regulations and job responsibilities, especially the training of new team members.

Continue to do a good job in safety and security in the community, ensure the normal order of the community, and provide owners with a safe, comfortable and elegant living environment. Ensure that no criminal cases occur in the community for six years.

3) Strengthen the echelon construction of internal strength within the department and strive to cultivate backbone forces.

4) Do a good job in fire safety work in the community and strive to ensure that there are no fire safety accidents throughout the year.

5). Increase military training to qualitatively improve the overall military quality of department employees in 20__.

6) Based on the performance appraisal indicators, implement the target management responsibility system, clarify the work responsibilities of the security department at all levels, and assign responsibilities to the people. Through inspections and assessments, we can truly reward those who work hard and punish those who are lazy, and improve employees work enthusiasm to promote the effective completion of work.

2. Engineering maintenance and management

1. Strengthen the operation, management and maintenance of electrical, water supply and drainage, fire protection, intercom monitoring and public facilities and other equipment and facilities throughout the community. and maintenance to ensure the normal operation of various equipment and facilities in the community

2. Strengthen the supervision and management of renovation households.

3. Provide paid services to owners.

3. Management of environmental sanitation

1) In terms of environmental sanitation, according to the actual situation of the community, we mainly focus on cleaning the river and strengthening the salvage of leaves and moss. Make sure the river water is clear and transparent.

2) The cleaning department is required to formulate a strict work plan, combine the cleaning work procedures and assessment methods, and supervise and inspect the cleaning work. We will continue to implement bagged storage of decoration waste at designated locations, conduct centralized clearing and transportation management, and strengthen community health inspections to ensure that the community is clean and beautiful.

3) Require the cleaning department to follow the developer’s requirements.

4. Customer Service Management

1) Continue to strengthen customer service level and service quality, and the owner satisfaction rate reaches about 95%.

2) Further increase the level of property charges to ensure that the charge rate reaches about 96.

3) Closely cooperate with the work of various departments to promptly and properly handle owner disputes, opinions and suggestions.

4) Improve the customer service system and process, and the department has basically realized institutionalized management.

5) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

According to the company’s training policy, formulate a customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote employees' love and dedication to their jobs. Repeatedly strengthen training for employees in terms of service awareness, etiquette and politeness, business knowledge, coping skills, communication skills, self-discipline, etc., and check and implement them in actual work to improve management service levels and service quality, and improve the overall quality of the employee team.

5. Improve the daily management of the management office, carry out convenience work, and improve owner satisfaction

Standardize daily work with systems and improve community security, transportation, greening, and public facilities and equipment To ensure the satisfaction of the owners, we vigorously carry out paid services such as housekeeping cleaning services, garden maintenance, water and electrical maintenance, etc., while providing high-quality services to the owners, it also increases the management office's various business income generation.

6. Create a civilized and harmonious community according to the company's annual plan.

According to the company's annual management work plan, the focus of work in 20__ is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, and strictly comply with various laws and regulations formulated by national and municipal departments. Laws and regulations and various normative systems formulated by the company are strictly implemented and rectified and improved item by item. Organize training and study for employees in various departments according to the daily work assessment standards in the "Performance Appraisal System" to clarify job requirements. Develop a feasible plan for parking the owner's vehicle in accordance with regulations. Cooperate with the developer to carry out various sales activities and organize relevant departments to make preparations.

In 20__, the Yindu Mingshu Property Management Office will adopt a pragmatic property service attitude, take the first-level property management level of East Lake Property Management Company and the company's overall work policy as the direction, and develop the developer Focus on key tasks, complete various work tasks and assessment indicators with quality and quantity, serve the owners wholeheartedly, and achieve great results in improving service quality.

The annual work plan for building a community property is part 3

In order to strengthen communication with owners and property users and do a good job in community work, our company is now writing to all residents of Jushang Lily Garden Report on the work outlook for 20xx.

1. Environmental greening

Plant management, there are nearly ten newly propagated iron trees, residents are asked to take care of their children and do not trample them;

Carry out inspections on the trees in the area Plastic trimming.

2. Environmental Cleaning

Carry out environmental sanitation work and regularly kill rats, ants, flies, cockroaches, mosquitoes, etc.

The door-to-door garbage collection time in the community is before 12:00 noon. The owners are asked to place the garbage outside the door so that we can send someone to collect it. Do not leave it outside the doors of other neighbors. We will announce the room numbers of residents who do not comply with community regulations and report them to the relevant departments.

3. Safety

The original door post 24-hour service phone number: changed to 2611833 from March 1, 20xx

Residents invite guests to the community and install , the construction unit, our residents must inform the room number, which is of great help to the property safety and order personnel;

The management office has done a good job in registering the floating population by renting houses on behalf of the company. The rent is compared with the same period last year. The price of a 3-bedroom apartment will increase by 200-300 yuan to about 1,500 yuan, the price of a 2-bedroom apartment will increase by 250-300 yuan to about 1,000 yuan, and the price of a 1-bedroom apartment will increase by more than 200 yuan to about 750 yuan. Please be sure to find a rental property that will satisfy you! Telephone: ( Xiao Mo);

Strict entry and exit management. Residents are asked to go to the management office of the property company to apply for entry and exit slips in advance on Mondays to Fridays (8:00-18:00) and Saturdays and Sundays (9:00-16:00). No items should be moved at night;

Partial adjustments will be made to sidewalks, bicycle lanes, and car lanes at the entrance to create conditions for pedestrian and driving safety;

Fireworks management: Increase publicity efforts to reduce the impact of setting off fireworks on people, property, and property;

The number of residents with dogs in the community is increasing day by day. We hope that residents will be self-disciplined and self-respecting; keep dogs in a civilized manner and do not alarm neighbors. When going out, be sure to use a leash and get vaccinated regularly. Avoid neighbor disputes. Unleashed dogs are generally regarded as ownerless dogs, and residents should report them to the competent authorities through community order officers and house managers, or report to government departments or 110.

4. Public order

Collect registered mail, express delivery, and parcels, and notify residents one by one.

The gate post provides residents with bus routes and convenient telephone inquiries. Regular mail has been classified and stored for residents. Owners are asked to go to the gate post for enquiries;

For the internal order management of the community, we advocate the individual The interests of different groups need to be harmoniously co-ordinated. The recent isolation of pedestrian passages in the community is mainly to ensure that the elderly, weak, sick, disabled and young people can walk easily, to prevent them from being disturbed by vehicles, and to allow people to feel the slow pace when entering the community. , can relax and enjoy the convenience of community software and hardware. I hope everyone can be tolerant and considerate of these vulnerable groups.

To prevent the loss of electric cars and motorcycles, we require that motorcycles, electric cars, and bicycles be parked in garages as much as possible. Garages are licensed 24 hours a day, and parking for less than one hour is free. We hope for the cooperation of residents.

In summer, several mobile cooling racks will be added to the residents of the community to reduce the occupation of the central garden.

5. Maintenance

We are organizing management office personnel to conduct door-to-door maintenance service business training, and will serve residents better and faster in 20xx.

6. Cultural Promotion

In the future, we will publish some community notices on the back of the property fee notice to provide community residents with some rental information security tips;

Open QQ group: 248, msn group: .com, open a property blog (there is an address in the QQ group), issue property contact cards to residents, add a service quality management mailbox, open various channels, and interact with residents. Please join the group to set up better residents. Provide online reminders for the best properties to facilitate timely communication;

Jointly hold open-air movies with the community and issue event tickets to the elderly;

Establish owner health files and provide free blood pressure measurements for elderly owners , weighing;

Mobilize residents’ loving donations, let love pass on, and let warmth gather;

For those engaged in literature, photography, sports, food, tourism, housekeeping, and life services related businesses Residents, please contact us to start business;

Add two public welfare bulletin boards (in the villa area). Through daily updated weather forecasts, we can grasp the climate laws, provide residents with inquiries, and provide scientific basis for property management work. ;

Adjust the position of the signboards on the grass of the community, constantly update civilized slogans based on community dynamics, keep pace with the times, and create a civilized environment;

Provide residents with an item exchange column to help you Bring idle items here and post them here to experience the joy of sharing and make more friends through item exchange;

Holiday decorations and community activities add luster to the community.

7. Others

Pipeline natural gas installation is required to solve the actual living needs of the owners;

Pay the water, electricity and cable TV service fees for the residents, so that the residents are free from Tired of traveling and traveling;

It is planned to provide residents with services such as online information inquiry, newspaper reading, sending and receiving faxes, and copying.

All aspects of our operations are on track. However, due to factors such as prices and wages, water and electricity have been affected by the increase in non-resident electricity prices, drought, and the monthly increase in garbage fees. In exchange for a tidier situation, The environment and order of the community have improved, the turnover rate of property management staff has decreased, the rental price of the community has increased by 200-300 yuan, free maintenance has been continued, and efficiency has been improved. We have not yet charged the owners for maintenance services. Our work focus next year will be adjusted to continue to provide original services to owners (cleaning, order, green maintenance, repairs, payment of water and electricity bills, and renting houses), strengthen horizontal cooperation with external liaison units, and strengthen internal The management strives for vertical improvement to increase and preserve the value of Jushang Baiheyuan houses, improve owner satisfaction, and also focus on solving issues that owners are more concerned about, such as gas pipelines.

Huanjian Community Property Annual Work Plan Part 4

1. Daily management of cleaning and greening

1. In the past year, we have been treating employees equally, fairly, justly and The principle of openness strengthens employee communication and communication, cultivates employees' team awareness and collective cohesion, enables employees to devote themselves to work with a sense of ownership and responsibility, changes work from passive to proactive, and greatly reduces personnel turnover.

2. Employee training

Employee training is an indicator task of daily work (because most of them are new employees who are novices or have never done cleaning work at all), use There is a 2-hour intensive training once a week during the lunch break. The training content includes: "Basic Cleaning Skills", "Job Responsibilities", "Operational Safety", "Performance and Use of Cleaning Agents", "Use of Machinery and Equipment" etc., and formulated the "Job Operating Procedures", "Inspection Procedures", "Training Procedures", "Language and Behavior Standards" and related work skills for each position based on the actual situation, and at the same time provided continuous guidance and training in daily work, The training work lasted throughout the first half of the year. After the assessment, the employees passed 100% in the practical assessment and 95% in the theoretical assessment. In addition, two groups of foremen were trained on grassroots management capabilities to continuously strengthen and improve grassroots management.

3. Strict requirements on the daily appearance, courtesy, attendance discipline, queueing on and off work, uniform work shoes (purchased by employees themselves), etc. for employees in both teams, and apply them to daily work, clean and green employees The overall image and quality of the company have been greatly improved.

4. Daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the club floor crystal surface treatment, glass cleaning, carpet cleaning, range hood cleaning and other tasks are completed as planned , and regularly complete various mobile tasks such as cleaning of various sanitary corners, cleaning of fallen leaves from Tianhu and Fairy Lake, cleaning of sediment at the source of streams, cleaning of fountains, cleaning of sewers and cleaning of mountain roads according to weekly and monthly plans, and at the same time increase efforts to The cleaning of fallen leaves on the periphery and lawns, garbage collection, and sanitation quality have been greatly improved. Garbage collection and transportation are carried out on a daily basis.

5. Tools and materials management

In order to control costs and eliminate material waste, clean and greening materials are managed by dedicated personnel, who strictly receive and issue registration, and use them according to planned usage. Commonly used tools are replaced with new ones, and tools are kept in self-keeping. Anyone who loses will be compensated. Under the condition of ensuring quality, we will use what we can save and use it. At the same time, we will coordinate procurement to check the quality of materials, conduct market research on the unit price of materials, and adopt reliable quality methods. , reasonably priced materials, the consumption of cleaning materials has dropped a lot in quantity and price, truly achieving increased revenue and reduced expenditure. At the same time, we should do a good job in the use, storage and maintenance of various mechanical equipment to extend the service life of the mechanical equipment.

2. Cleaning and land reclamation work

While ensuring daily cleaning work, the second-phase repossession units were cleaned and reclaimed, and cleaned after repairs due to water leakage. The Yicheng Sales Department, The opening of the model house was placed at the top of all the work. According to the actual situation, employees were scientifically and reasonably mobilized to make reasonable arrangements for cleaning, floor waxing, and green plant decoration. With the joint efforts of all employees, the project was successfully completed and Arranger... The plan for the coming year can also be based on department responsibilities, specifically the methods and plans used to implement these responsibilities, progress and control plans, and improvement plans and preventive measures for this year's shortcomings, combined with the company's development plan, Adjust the direction and focus of work, plan in advance, control during the process, and summarize afterwards, so that department work can be integrated into the company's development plan.

Huanjian Community Property Annual Work Plan Part 5

1. Conscientiously implement the xx standard implementation work advocated by the group, do daily work well, and improve the company's service quality

This is somewhat difficult for property management companies. The company has a large jurisdiction and a large number of personnel. Therefore, if you want to find the shortcomings of the property management company, you can find them anytime and anywhere. Despite this, we are still determined to do better service work and bring glory to the group.

2. Rectify the cadre team

The property company was integrated from the original center and had many employees. At the beginning of the company's establishment, there was no competition for cadres when they took up their posts. After nearly a year, Some cadres are capable of doing their jobs, while some are still relatively lacking in ability. After research and decision by the company's leaders, adjustments will be made at the appropriate time this year to improve the cadre team and select high-quality and capable employees as grassroots leaders.

3. Reasonable planning of the department

After the company was established for a period of time, the planning of the department was not perfect, especially the failure to improve work efficiency and service quality. We will further adjust the company's departments based on point 2 and divide them into departments reasonably, which are now divided into departments.

4. Establishing staff, fixing positions, reducing staff and increasing efficiency

Considering that the property management company has a large team and relatively tight funds, the company is prepared to try its best to absorb young and promising people into the work. We do not allow people who are not dedicated or dedicated to their jobs to occupy important positions, so as not to affect the quality of our services.

5. Carry out training for cadres and employees in a planned and step-by-step manner

A week ago, we had conducted training for one week from grade to team leader.

After the training, each team leader wrote a "reflection" and everyone generally believed that such training was necessary. It is precisely because the leaders of our company have seen this phenomenon that when the tasks of groups, schools, and companies are reduced to the level of team leader or department manager, it may cause stagnation. As a result, the employees below do not understand the spirit of the top, and the spirit of the top has not been thoroughly conveyed to every employee. This will inevitably affect the improvement of the service quality of the entire group. Based on this consideration, we have already conducted the first round of training. Next, we will popularize the training in a planned and step-by-step manner so that every employee can participate.

6. Mobilize the enthusiasm of employees throughout the company and generate income through multiple channels

Among all the companies in the group, our property company is probably the lowest in terms of income generation capacity, because all the work is Focusing on the theme of "service", it is difficult to generate income. But even though it is difficult, we must find ways to create income, "" and do our best to do a good job in generating income.

Huijian Community Property Annual Work Plan Part 6

This year will be a year of comprehensive improvement in our property work. We will work hard to make up for the deficiencies and shortcomings and improve comprehensively. According to the company In the new year's strategic goals and work arrangements, the xx district's work plan in 20xx will closely focus on "xxxx". The main work plans are:

1. Comprehensive implementation of standardized management

Revise the work manuals of each department on the original basis, standardize the work process, strictly implement the work system, and increase the intensity of the implementation of the system to provide evidence-based management work. We will also standardize management and improve all kinds of files. We will focus on standardizing records in forms to ensure that they are comprehensive, detailed and well-documented.

2. Implement performance appraisal work and improve service quality

Based on performance appraisal indicators, implement a target management responsibility system, clarify work responsibilities at all levels, assign responsibilities to individuals, and pass inspections , assessment, truly reward diligence and punish laziness, improve employees' work enthusiasm, and promote the effective completion of work.

3. Strengthen the training and assessment system

According to the company's training policy, formulate training plans to improve service awareness and business level. Carry out targeted job quality education to promote the improvement of employees' comprehensive qualities such as dedication to work and service awareness. Repeatedly strengthen training for employees in terms of service awareness, etiquette and courtesy, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement it in actual work, improve management service level and service quality, improve the overall quality of the employee team, and provide The company reserves human resources for development.

4. Establish a strict security system based on the actual situation of the community

Start with system specifications, assign responsibilities to people, standardize supervision and implementation, strengthen team building based on performance appraisal, and increase the supervision of community residents The publicity of security knowledge has opened up a situation of joint prevention and treatment.

5. Improve daily management, carry out convenience work, and improve resident satisfaction

Standardize daily work management with systems, and improve the maintenance of community buildings, fire protection, and public facilities and equipment , to satisfy residents, vigorously carry out paid services such as housekeeping cleaning, garden maintenance, water and electricity maintenance, and provide high-quality services to owners.

6. According to the company’s annual overall plan, carry out community cultural activities and create a harmonious community

According to the annual work plan, the focus of the recent work is:

1 . According to the system specifications issued by the operation center, strictly implement them, rectify and improve them one by one, and implement them according to the implementation date;

2. Organize training and study for employees in each department according to the daily work assessment standards in the "xx System", Clarify job requirements;

3. Formulate a feasible plan for vehicle parking charges;

4. Cooperate with the development of community cultural activities such as "Warm Community Life Silhouette" in the operation center and organize relevant The department shall make preparations;

5. Complete the training work for the month according to the department plan.

In short, since the adjustment of the organizational structure, the daily work of the district has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been significantly improved. However, the order of vehicles in the community has been significantly improved. Management, management of maintenance of public facilities and equipment, and training and construction of internal teams within the department are still weak. For me personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, and community cultural activities. I do not have a comprehensive knowledge of the technical operations and internal management of other departments, especially The detailed management of engineering and security work is even more weak. In 20xx, District xx will adopt a pragmatic work attitude, keep up with the company's development needs, take the company's overall work policy as the direction, complete various work tasks and assessment indicators with quality and quantity, and achieve great results in the service quality improvement year.