Three semi-annual work summary reports of Operation Monitoring Department

There are three kinds of work summaries in the semi-annual work summary report of the operation monitoring department, among which year-end summary, semi-annual summary and quarterly summary are the most common and universal. As far as its content is concerned, summary is an applied writing and a rational reflection on the work done. The following are the contents of three half-year work reports of the Operation Monitoring Department that I have compiled for you. I hope I can help you. Welcome to read!

Operation Monitoring Department 1 Half-year Work Summary Report Over the past year, in the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, I have persisted in studying and improving myself, been strict with myself in all aspects, loved my job, been honest and dedicated, worked hard and achieved good results, and successfully completed various tasks. Now we will make the following brief report on this work.

First, strengthen study and improve the level of political theory and post knowledge.

Having good political quality and professional quality is the prerequisite and necessary condition for doing a good job. Are you online? Keep improving? On the occasion of this activity, all the colleagues in the monitoring center, under the leadership of the leaders, carried out? Keep improving? Speech contest, further study the documents issued by the company, strengthen the study of business knowledge, establish the emergency plan of the monitoring center, and actively prepare for the national inspection. As a member of the monitoring center, I can master the professional knowledge of monitors and the workflow of computer operation in my study. At the same time, in order to do a good job, we should ask for instructions and report problems in time, correct and solve problems in time, effectively reduce the error rate and improve work efficiency.

Second, correct attitude and provide good service.

At work, I always remind myself to have a correct attitude, establish a good sense of service and do my job well? Four services? . Internally, every letter, call and visit always tries to report to the leader at the first time, so that the leader can keep abreast of the latest situation. Externally, our image represents the image of the whole Lvliang Expressway, so we always dress as required, work neatly and use civilized language. The monitoring department, like the charging department, is a window industry, and the drivers are all kinds of contacts. Of course, many drivers understand and cooperate with our work, but some drivers are full of grievances, full of complaints, strange words, and even swearing. I will hold back my temper when I meet these rude drivers. I will explain to them in polite language, resolve them with a kind smile, and let them understand our work, so as to cooperate with our work and solve the problem smoothly.

Third, unite colleagues and work hard.

In my usual work and life, I pay attention to uniting with my colleagues, being tolerant of others, regardless of personal gains and losses, and never compete with my colleagues for fame and gain, struggle for length, work hard and do my job well. At the same time, be strict with yourself, don't treat small things as nothing, and don't treat small mistakes as nothing. Always and everywhere, focus on the overall situation, stress unity, integrity and principle. The monitoring work is complicated and trivial, and it is often prone to errors and mistakes. In my daily work, I have established the concept that the monitoring room and various departments are a whole and the division of labor is not separated. I never run away from my mistakes and correct them immediately. When my colleagues make mistakes, I always give them comfort and encouragement and help them solve problems.

Four. Problems and deficiencies in the work

Although I have made some achievements in my work, there are still some problems and shortcomings:

First, the level of political theory is not high enough and there is still a lack of theoretical guidance and practice.

Second, the quality of service is not high enough, and there is a careless phenomenon, mainly due to insufficient awareness of conscious service and thoughtless consideration of details.

Third, being busy for a long time is easy to relax, and the lasting sense of urgency is slightly insufficient.

Fourth, the work initiative is not enough, and the work foresight needs to be improved.

Fifth, the ability to deal with emergencies needs to be improved.

Sixth, some working relationships are not handled properly, which directly affects the progress and quality of work.

In the future work, I will further correct my ideas, straighten out the position of a window service person and be strict with myself. At the same time, we should continue to strengthen our study, guard against arrogance and rashness, work hard, and constantly improve our service awareness, so as to contribute to the construction and development of Lvliang Expressway.

Half-year Work Summary Report of Operation Monitoring Department At the beginning and end of the second year, I reviewed the work of this year with a calm attitude and gained a lot.

Over the past year, with the careful care of leaders, with the help of colleagues and through our own efforts, we have made some progress in all aspects and successfully completed our work. At work, I can take the supervisor's responsibility as the criterion, and under the correct leadership of the company's leaders, I can vigorously carry forward the spirit of loving my post and being dedicated, have a high sense of responsibility and ownership, and am not timid in the face of new work. In business study, I humbly ask my colleagues around me, and try to get familiar with the working environment and content in the shortest time by watching and listening. At the same time, I also consciously study work-related policies and legal knowledge and accumulate my own business knowledge. Over the past six months, I have gradually grown and matured in my study and work, but I know I still have many shortcomings. To this end, I insist on learning from theory, professional knowledge and colleagues around me, and gradually improve my theoretical level and professional ability. Down-to-earth, improve work initiative, not afraid of many things, not afraid of small things, and improve yourself in bit by bit practice. And constantly improve their political literacy, strengthen the sense of purpose of serving the people, and strive to become an excellent monitor.

Now I will summarize my work in the past year as follows:

1. Do a good job in daily monitoring, operate the system in strict accordance with the operation process, timely and correctly handle all kinds of alarms of transport vehicles during duty, communicate with leaders in time when encountering problems that cannot be solved, and deal with them as soon as possible. Fill in all kinds of report information as required, and do a good job of handover.

2. Be able to monitor all events in the field of vehicle transportation with due diligence. Make a comprehensive record of the vehicles that stop, cross the hurdle or ask the driver in time, and report to the leaders and coal preparation plants to check the coal quality, prevent the occurrence of coal stealing and coal changing, and ensure the normal transportation of vehicles.

3. Monitor the running situation of vehicles in real time, carefully check the playback records, track suspicious vehicles and make records.

4. Take care of the monitoring facilities and master the general operation process. Explain the operation of monitoring equipment during shift change. Through my own study and consultation, I can initially master the use of TV monitoring equipment. Operation and simple maintenance ensure the normal operation of the equipment and give full play to the role of modern facilities.

5. Keep the monitoring room clean and tidy. Clean the indoor sanitation when going to work, so that there are no chores and the windows are bright and clean. Dijing. The wall is clean, so that you and others can keep a happy mood to work.

6. Change shifts on time, don't be late or leave early. Strictly implement the company's regulations, lay off workers according to schedule, and persist in minor illnesses. Delayed work, dedication, strong sense of responsibility.

As a monitor, I consciously abide by various rules and regulations and disciplines during my twenty years of work, and I am conscientious and practical. In my future work, I will continue to strengthen my self-cultivation, study hard, improve my working ability, adapt to the needs of my post under the new situation, foster strengths and avoid weaknesses, overcome difficulties and strive to do a better job.

Half-year work summary report of Operation Monitoring Department III 20 1X The tense and substantial year is coming to an end. Joy is accompanied by sweat, success is accompanied by hardship, and regret inspires struggle. During this year, I worked and studied with everyone. Established a sincere friendship with each other. At the same time, I have honed my working ability in practice, and my comprehensive business level has been greatly improved compared with last year. Of course, this cannot be separated from the care of the superior leaders and the support of everyone. Especially in August this year, my family gave birth to a child, and the station leaders and all my colleagues in the monitoring room overcame practical problems such as lack of manpower and high work intensity, and still insisted that I take a vacation to take care of my family in the hospital. I am very touched and grateful. Thank you very much Over the past year, under the correct leadership of the station leaders and team leaders, I have firmly established and implemented Scientific Outlook on Development under the guidance of the important guiding ideology of creating a harmonious highway, closely focusing on civilized service, courteous service, seeking truth and being pragmatic, pioneering and innovative, and my working ability has been continuously enhanced. In order to promote the sustained, rapid and healthy development of our toll collection work, we should make our due contribution. As a supervisor, I summarized my work and study in the year of 65438-00 as follows:

1. Over the past year, I have been able to actively participate in various studies, meetings and activities organized by the station, and my ideological consciousness has been greatly improved. I can consciously maintain a high degree of unity and consistency with the requirements of the municipal bureau, the management office and the station in terms of ideology, politics, words and deeds.

Second, be strict with yourself at work, actively study hard, and constantly explore and accumulate experience. Due to the implementation of the ton-kilometer charging method, the driving of over-limit transport vehicles on the expressway is restricted to a great extent, so various phenomena of fee evasion are increasing day by day, such as reversing cards, changing hooks, and installing license plates. Therefore, the monitoring room must cooperate with the toll squadron, cooperate tacitly, investigate and deal with vehicles that evade fees, and let them pay the tolls that should be paid, so as to truly achieve it? If you haven't made a wrong application, you should avoid it. So I am serious and responsible in my daily work. I carefully asked the squadrons about the relevant information recorded by the vehicles that thought that they had evaded the toll, and fed it back to the squadrons for reference in time, which greatly facilitated the squadrons to judge whether the vehicles had evaded the toll and make corresponding treatment. For vehicles without paper jam, bad card and overtime, carefully inquire about the entrance station to help the squadron correctly judge the vehicle information. Special vehicles should back up relevant data in time.

Three, dutifully monitor all incidents in the toll area, and make a comprehensive and detailed record of vehicles that rush into the post, evade fees and refuse to pay tolls; Foreign vehicles and personnel who appear in the toll area shall promptly ask the toll collectors; For vehicles that refuse to pay fees and are controversial, report to the station leaders in time, and after asking for instructions, deal with and ease traffic jams as quickly as possible to ensure that the charging work is carried out normally and orderly.

Fourth, report the monitoring situation to the station leader in time, and ask for instructions or report to the station leader in time for all emergencies and difficult problems that occur on duty.

5. Take good care of the monitoring facilities and explain the operation of the monitoring facilities during the shift change. Through their own study and consultation, we can initially eliminate some equipment failures, carry out simple maintenance and repair of equipment, and ensure the normal operation of equipment.

6. This year, * * * received 8 videos from public security, traffic, traffic police and other departments, looking for the entrance and exit information of lost vehicles, illegal vehicles and suspected vehicles, providing detailed and reliable clues.

7. Fill in the detailed information of the green passage and related vehicles with reduced fees correctly, accurately and carefully, and fill in it carefully at a glance.

Eight, keep monitoring indoor hygiene, clean indoor hygiene when going to work, so that the windows are bright, the ground is bright, and the walls are clean, so that you and other colleagues in the monitoring room can keep a happy mood to work.

Nevertheless, there are still some shortcomings in the work, such as the existence of anxiety, focusing on professional study and ignoring political study.

Looking forward to next year, the new year means a new starting point, new opportunities and new challenges. Even though the road is bumpy, I am still full of confidence. As long as we can unite and be friendly, we will certainly achieve brilliant results in all aspects under the leadership of the station.

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