How to deal with network public opinion in the face of unexpected events?

According to the different nature of social and political attitudes, online public opinion can be divided into positive online public opinion and negative online public opinion. Negative online public opinion will lead to mass incidents, weaken the credibility of the government, cause social identity crisis and affect social stability. In order to alleviate the huge impact caused by online public opinion, effectively manage online public space and correctly guide the development of online public opinion.

Strengthen network supervision and network law enforcement team building.

A network monitoring group should be established. Set up a special office with unified and strict rules and regulations and a clear responsibility implementation system. Public opinion monitoring members in the team report public opinion information through SMS, email and online input. After being sorted out by the public opinion technicians, the online public opinion is analyzed as a whole by using the public opinion intelligent analysis technology, and the relevant public opinion trends and crisis signs are grasped in time, and then fed back to the department leaders in the form of public opinion special reports, and then reported to the leaders. When the network public opinion emergency happens, the network supervision team can be quickly transformed into the network public opinion emergency command center. This can improve the response speed of events, take effective measures as soon as possible, and calmly deal with online public opinion emergencies.

Establish and improve the network public opinion response and prevention mechanism.

First of all, constantly use network technology to collect, screen, analyze, judge and filter negative online public opinion. Through the network information analysis and judgment system, the occurrence and development of network information can be monitored in real time, and the early warning and prevention mechanism of negative network public opinion can be improved. Secondly, continue to play the role of intranet and establish an information early warning mechanism, so that information related to group events such as network dynamics can be enjoyed in real time, with one party warning and multi-party linkage. Finally, establish a fast and effective linkage mechanism.