Talk about the heart of property management.

With the deepening of property management in residents' lives, providing customers with satisfactory services has become the primary method for property management enterprises to maintain their absolute competitive advantage. To win customers and win the market, we must constantly improve the quality of service and management level, and often the customer's recognition of service comes from the sincerity of the service provider.

First, change "small and complete" to "big and refined". The types and regions of heritage jurisdiction are widely distributed and scattered. The "small and comprehensive" management mode makes it difficult to enjoy service resources and waste human and material resources seriously, making it difficult to maintain the overall advantages of property companies. "Big but refined" means separating the functions of security, equipment maintenance, cleaning and greening from the original management, and establishing or outsourcing them to more professional cleaning companies, security companies and greening companies. , the implementation of professional management, with effective quality monitoring mechanism, to break down the "regional" barriers, to achieve * * * enjoyment and balanced utilization of resources.

Secondly, change "pure service" to "interaction with owners". Simply improving the quality of service, all property management work is done according to their own management requirements, which often leads to friction with the owner's work. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, they have different needs for improving service quality. The ancients said, "Those who touch people's hearts should not consider their feelings first." . At present, the owners' demands for property management in thldl.org.cn are diverse. In order to win the recognition of the owners, in addition to constantly improving the service level of our property management work, we must also treat people sincerely and move people with emotion. The core of this is to enhance personalized service. By establishing the owner's demand file, we can understand, master and dig the owner's demand in time, so as to provide a wider range of services for the owner. In addition, strengthen communication with the owners in daily life, sort out and classify the collected opinions, give timely feedback, make continuous improvement, attach importance to the owners' feelings and integrate them into their emotions.

Finally, integrate "small groups" into "big society". The effective development of property management services can not be separated from three types of resources. First, social resources, including the support of the government, streets, communities, public security, sanitation, suppliers and potential customers. The second is their own resources, that is, the right to enjoy all kinds of service information and service facilities and equipment of the property they manage. Third, the owner's resources. Owners are a huge group, and their consumption demand and potential resources are the continuous driving force for property management service enterprises to expand their operations. Only by truly integrating our "small group" into the whole "big society" and building a harmonious living environment can we continue to develop our "small group", expand more social services other than the related business of telecommunications, and develop the viability and risk resistance of enterprises. Let employees get more benefits from it.

Owner's satisfaction comes from high-quality service, and high-quality service comes from sincere investment. As long as you really think about your customers, sincerity will be like a trickle, nourishing people's hearts; As long as we give our customers sincere help, trust and support will follow. Only by sincerely serving, constantly broadening working ideas, constantly developing meticulous characteristic services and creating a high-quality humanistic living environment can we establish a distinctive brand of property management services among many property management enterprises and attract more customers. Sincerity is a magic weapon to communicate interpersonal relationships, which can relieve people's mental vigilance and is a lubricant for us to close the relationship with customers. Of course, this sincerity is by no means perfunctory. We should sincerely give our tolerant heart to our customers, give them more understanding, open our hearts in every grievance, and try to understand the connotation of sincerity, because this is responsible for the company, the customers and ourselves. Sincerity, a bridge, entrusts customers with trust in property management, and also conveys the care of property managers for customers.

In short, high standards, high requirements, high quality management, coupled with warm, sincere and patient service concept, will eventually gain the trust, understanding, care and support of the owners. In the end, it will bring more and more stable benefits to enterprises and employees. Through the unremitting efforts of all the staff from top to bottom, the property is forging ahead along this road, moving towards the goal of "more professional, more meticulous, more humanized and more perfect" and making contributions to the sustainable development of the telecommunications industry after listing.