What if the package is damaged?

The courier company damaged the express mail during transportation, and the responsibility lies with the courier company. The buyer can contact the seller to re-deliver the goods, and the seller can ask the courier company for compensation. Damage to uninsured mail shall be compensated at three times the postage. If both consumers and sellers can provide proof that the goods are in good condition before packaging and unpacking, the damage of the goods should be borne by the courier company. If it is caused by the seller's problem, after the buyer returns the goods, the seller will refund the money and the freight will be borne by the seller.

If the courier is found to be damaged, take photos first and notify the merchant or courier company. If the outer package is obviously damaged, unless otherwise agreed between the courier service agency and the sender, the sender shall inform the recipient to accept the inner package before signing.

If there is any shortage or damage after unpacking inspection, you can return the goods or ask the courier to write a written proof and take photos, and immediately call the customer service staff of the merchant or courier company (remember the names or numbers of the customer service staff and courier).

If the courier is found to be damaged, the visa can be refused. If the courier company causes damage to the outer packaging during transportation, resulting in loss or shortage of goods, the responsibility lies with the courier company. The courier will leave a message to the seller when it is found. The reason behind it is to communicate with the courier company. This part of the loss has nothing to do with you If there is any dispute in the communication with the seller or the seller handles it negatively, please complain to Taobao Xiaoer as soon as possible and ask Xiaoer to help you follow up.