Summary of Eight Selected Tour Guides in 2023

Summary of tour guide work in 2023 1

Time flies, and it's the end of the year. As a tour guide, it seems that I haven't been able to relive th

Summary of Eight Selected Tour Guides in 2023

Summary of tour guide work in 2023 1

Time flies, and it's the end of the year. As a tour guide, it seems that I haven't been able to relive the taste of this year and adapt to the changes of this season. But you, time waits for no one, the old Sunman moon will end in 20xx. I worked as a tour guide for another year. I like this job. I am always happy, no matter the ups and downs. Now I will put the fun of this year's work together. The work is summarized as follows:

First, take pride in being a tour guide and enjoy your work.

According to the arrangement of the travel agency, as a tour guide, taking the tour group is my primary task. In this year, I can't remember the tour groups I took, but what I felt was busy and happy.

Second, study theory and knowledge.

In the past year, I have been strict with myself. As a professional tour guide in China, I always keep in mind that I love the motherland, love the people and love the excellent culture of the motherland for thousands of years, earnestly study various political and economic policies, learn the main theories of standing in the new historical period to arm myself, keep up with the situation ideologically, and strive to become a tour guide with excellent moral quality, noble professional sentiments, law-abiding and conscientious. Classify and manage the classic materials and books about scenery and human feelings, and work hard, read hard and read hard, so as to enrich your knowledge and increase your knowledge.

Third, learn skills and practice more.

Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, analysis ability and problem-solving ability. And gradually sum up in the practice of telling, and constantly improve their business skills and service level.

Fourth, the method of group selection

1. Grasp the tour rhythm. In the implementation of the tour plan, we should "relax, combine work and rest, combine haste and slowness, and have a proper speed". In short, the tour guide is the "director" of tourism activities. According to different teams, arrange and organize sightseeing activities according to the actual situation, so that tourists can have fun and enjoy themselves. This is a successful tour guide activity.

2. Dealing with several relationships, namely, the relationship between strength and weakness, the relationship between the majority and the minority, and the relationship between rest and work, can bring out a harmonious and happy tourism team and successfully complete a tourism activity.

3, communicate more, make friends to communicate and understand, make friends to respect each other. Tour guides should not compete with tourists. Satisfy temporary vanity, don't maintain a harmonious atmosphere, and establish a "gentleman" friend relationship.

The above is a summary of my experience in the practice of tour guide service, so as to further improve and perfect it in the future work. In the future, we should continue to learn tourism knowledge, strive to improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism.

Summary of tour guide work in 2023 II

Xx is coming soon. I have been a tour guide in this industry for nearly xx years, but I have never made a summary, but I always grow up in practice and experiment. Everyone hopes that I can be better than others and get recognition from others. But from my job, I really have nothing to be proud of. It may look better than other jobs, but who can understand the ups and downs?

This year's tour guide training class can be said to have taught me and seen the aura of others and the hard work behind them. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests to travel around. It is said that pay is directly proportional to income, but under the leadership of our xx tourists, where is it fair? No stable income, no fixed job, no sense of security. No one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I found xx this year. I hope there will be good development next year!

Tell me about my tour experience! To tell the truth, there is nothing to show off, just a kind of mutual learning! From the moment I got the tour guide certificate in xx, I felt I was a tour guide. You can go to many cities you have never been to, and you can enter various scenic spots for free. I was really happy at that time, but I just got a tour guide card and no travel agency hired you to work there. At that time, my mood fell directly to the bottom. After more than a month, my classmates worked in a travel agency earlier than me, and I found a job, but I only did this job for a month.

I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I was only asked to study by reading materials, but I was not asked to take a tour group. I think it's useless, just in time for the tourist season, and the tour guides are all out to take the tour group. The first place to go is Liupanshan. Let me take the tour group to Guyuan and give me the guide there, hehe. I think I can handle all this. However, due to the quality of the team, the unit resolutely asked me to help the tour guide take back the guests she brought. This is my first tour guide team. The guests are very nice. Although I was nervous when I got on the bus, everyone sang interactively, which eased the tense air and exercised my courage. Although I didn't take the tour completely, I really appreciate the leadership of the travel agency for letting me join the tour, but this job.

The third job, that is, the year I entered the International Travel Service, exercised me, and let me formally join the tour guide team in xx, and also met some tour guide predecessors older than me. I am honored that a series of training in the club has made me grow rapidly, and I have also started a special train from individual passengers in xx to xx. I find that my knowledge is really too little, and sometimes the questions asked by the guests are really unanswerable.

Now that I'm out of China Travel Service, I'm still very grateful to my predecessors who used to work in China Travel Service and are willing to tell us all our knowledge. If it weren't for China Travel Agency, I might not have persisted.

I choose a part-time job from xx. I am not an excellent tour guide. I think as long as all the teams are not complained, as long as they treat the guests with care, it is not bad to earn some money and spend it on their own, but I also want to be unknown like many excellent tour guides. The guests before xx were friendly and didn't complain. They came to xx and were very interested in our local customs. It is said that our tour guide here is honest and I don't know when it started. There are bad rumors on the Internet, such as tour guides cheating customers, beating customers and tour guides. This has a great influence on us. We try our best to maintain the image of xx tourism. Our western tourism development is slow, and it started late, and the overall quality of tour guides is not very high. However, the honest and upright behavior of our northwest people has dispelled the idea that those guests are not good tour guides. I am very satisfied with our xx tour.

Summary of tour guide work in 2023 3

20xx years passed quickly. I just graduated from college this year, and I have been working for the first year. Looking back on graduation, I have gained a lot.

Tour guide is a service industry, which is very hard. Well-informed and very trained, of course. I have met many people in recent months. It can be said that I met all kinds of people, including urban people, rural people, people with high education, people with low education, people with money and no money, people with good temper, and people from all walks of life are qualified and unqualified. Therefore, it is of great significance for me to know people in society and understand society, so that I can have a deep understanding of society soon after graduation. This is my biggest gain as a tour guide, which can be said to be the gain of the past six months.

I just got an ic card this year and got it back in May. I am very happy. I wanted to be a full-time tour guide and find a good travel agency, but I had no experience and few channels to find a job, so I took a part-time job. Because of lack of experience, I suffered a lot. The travel agency is really a profitable enterprise. They can not only earn money from tourists, but also from tour guides. I really admire them and I am really worried about this industry. Although the income of tour guides is good, the treatment is really poor. Maybe I just set foot in this industry and don't know much about it. Maybe many travel agency owners are still good, but I will remember the one I met all my life. More work is summarized in the work summary channel.

Next year is the first year when I officially start working hard, and my heart is full of hope. I hope next year will be a bumper year. I hope to find a travel agency that makes me satisfied, know more friends in the tourism industry, and let myself go further and further in this industry. Of course, I can't leave that topic and make my ideal money, although I am bittersweet! This winter, I will make great efforts to recharge myself, improve my ability, master more knowledge, lay a solid foundation for my future work, strive for the ability to take the intermediate tour guide exam next year, participate in the tour guide competition next year, and work hard for my goals!

Summary of Tour Guide Work in 2023 4

I have been a tour guide for more than 2 years, during which there are sour and sweet. I have tried to give up, but there are thousands of reasons to choose to continue. In order to continue, I resolutely choose to stay in Chenzhou Branch of Hunan Overseas Travel Service, hoping that my ideal wings can spread their wings and fly again.

Next, in May of 20xx, I joined a tour group of Shandong Peninsula. Due to the delay of the plane, my ability to improvise is very poor, and some subjective and objective reasons make me really depressed about the tour group. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a general summary of my tour group:

1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof. 2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but

Be reasonable, and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go, Xiu Yuan Xi". Maybe we can look back at the footprints left. Young, I want to keep telling myself that "the revolution has not yet succeeded, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable to meet more than three people when taking a tour (more people and more cars, more pressure). As a tour guide, you must be three-hearted (more careful, more careful and more sincere)

Be careful: the environment of tourist attractions is mixed. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

Sincerity: unexpected things will happen anytime and anywhere when traveling. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

My feeling: I think a qualified tour guide should have rich cultural knowledge, strong organizational adaptability and a high sense of responsibility. Because tour guides are trusted by tour groups of travel agencies, the quality of tour guides is directly related to the interests and reputation of travel agencies. No matter how big or small the tour group is, it should be as serious and cautious as when it was first brought. You can't escape when you encounter problems, you must solve them on the spot and you can't bring them back to the tour group. Tour guide work is an industry dealing with people. If you want to get along well with people, you must understand the personalities of all kinds of people and how to treat them. But I think the most important thing is to learn to be a man first. Treat guests like relatives, not only caring but also considerate. It's no use just caring and not considering. Many people will say, "Like family? I can't do it! " But I firmly believe that pay and return are in direct proportion. As long as you really pay, you will gain fame and fortune.

Summary of tour guide work in 2023 5

I am a member of the tour guide department. In xx this year, I walked out of the school gate of the brigade, became a social person, and gloriously became a member of the brigade. I am very happy, not only because of my yearning for the profession of tour guide, but also because I am proud that I can take root in Thailand and gain happiness. Counting every picture I have exchanged with leaders, colleagues and guests over the past five months, I deeply feel the warmth of the family of Tailv. In the process of continuous practice, my work and personal growth have made breakthroughs. These achievements can not be separated from the care of leaders and the help of colleagues. Let me introduce them one by one:

First, be good at adapting to the environment and be a qualified professional.

Looking back on 20xx, it was an extraordinary year, and it was also a year full of hope and challenges. On xx, this year, Taihu Tourist Area was officially awarded the "National 5a-level Tourist Attraction", and on xx, Taihu Tourist Center was officially put into operation. As the first generation tour guide of Tailv, I have more responsibility and obligation to dedicate my youth to "entering the Taihu Lake era in an all-round way" and welcoming "a better tomorrow".

Come, come to the guide department. I will adhere to the principle of "love a job", strive to adapt to the new environment and new changes, resolutely obey the leadership arrangement, establish friendship with colleagues, learn the knowledge of scenic spots by stepping on the spot, and constantly explore how to improve the service level during the practice tour. Here, as a post-90s generation, I am welcoming guests from all directions and serving the local tourism industry with a brand-new look and humble attitude.

Second, dare to meet the challenge and strive to be a government tour guide.

Since I started working in July, I have taken 2 1 tour groups (2 full-time tour guides and 9 local tour guides 19), counting 24 working days. Among them, there are 3 government reception groups and 6 travel agency bosses stepping on the line. The warm introduction and thoughtful service left a deep impression on the tourists.

In terms of reception in the visitor center, among the 43 groups of guests, Yu Shuji, Jin District Chief and other governments received 14 people, and 9 visiting groups such as brother units and travel agency owners. I kept innovating, sorting out and perfecting the explanation of the visitor center, and taking "different people meet and say different things" as the standard, gradually the explanation was carefully guided and highly affirmed by the leaders.

Three, the courage to take responsibility, cooperate with the team leader.

In xx, I participated in the competition organized by the scenic spot company. Although I lost the election as expected, the affirmation of the leaders made me more motivated and motivated. I cooperate with the department leaders and try my best to share the work of the department. Then, I was in charge of the network service desk, contacted actively and worked actively, which was highly praised by the leaders of both sides. In xx this year, Taihu Green V Station was officially put into operation in our visitor center. As a representative of the Wuzhong District Youth League Committee, I have the honor to be a young volunteer here, responsible for up-and-down communication, internal and external communication and daily work. Charity sale, tourism consultation and scenic spot publicity have all achieved certain results. In June 5438+February this year, Taihu Lake Green V Station was awarded the title of "Excellent Volunteer Organization" by the Youth League Committee, and I was also awarded the title of "Wuzhong District Eco-environmental Volunteer Star", and was also recommended by the Youth League Committee as the honorary candidate of "Suzhou Excellent Young Volunteer".

Fourth, I am willing to participate in activities to improve my overall quality.

I am happy to take part in various activities and competitions. I think it can not only enrich my experience, but also improve my personal quality. Since work, I have participated in volunteer training in the district, diy lecturer training in the group, and diligent and honest book fair in the group, which has broadened my horizons and cultivated my sentiment. At the same time, he actively participated in all kinds of competitions organized by the company, such as the tour guide contest of the scenic spot company and the host contest of the scenic spot company, and all won the "first place" good results. In the just-concluded Wuzhong District Interpretation Competition, I won the "Gold Award" in one fell swoop and won honor for the company.

5. Be diligent in studying and thinking, and constantly lay a solid foundation?

I am curious, because this is not only a personal need, but also a business need. A free tour guide is by no means a good tour guide, and a tour guide who doesn't like learning can't be better. Therefore, I use my spare time to read books to solve puzzles, study flexibly, make field trips, learn modestly, improve my literacy and knowledge reserve, provide cultural explanations for tourists, and cook cultural dinners.

Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I am very happy and moved. But after the calm, there is also a reflection. Reflecting on whether your explanation is adapted to local conditions varies from person to person. What is the gap with excellent tour guides? Reflect on what needs to be improved in your service? Can we please all the guests next year? Indeed, individuals need to improve too much, whether it is knowledge reserve, personal accomplishment or service skills. I am willing to work hard, not slack off, not wavering, and develop together with Thai Travel * * * to create new achievements!

Summary of Tour Guide Work in 2023 6

In a blink of an eye, 20xx years passed quickly, and we ushered in a brand-new 20xx year. I have been a tour guide for another year, and I like this job. No matter what ups and downs, I am always happy. At work, I lead tourists and friends from all directions to shuttle through the land of China, telling them stories of generals and everyone, stories of small towns in the south of the Yangtze River and legendary stories of Xiatang culture. Now, I will summarize the interesting things in my work over the past few years, sum up my experience and draw lessons to prepare for the coming year, and better lead my tourists to swim up and down the Yellow River and across the river.

Through three working practices, I deeply realized that obtaining a tour guide certificate does not mean that you are a qualified tour guide, but that you should keep learning, enriching and improving. Therefore, in the past three years, I have been strict with myself, loved tour guide work, studied tour guide knowledge seriously, insisted on diligent eye movement in my study, and read a lot of information about scenic spots and scenic spots and books about scenery and human feelings; Make good efforts to sort out the relevant materials, famous books and classic sentences you read and see, enrich your knowledge and increase your knowledge.

There is a significant difference between the tour guide profession and other professions, that is, you must get along with the guests day and night, which naturally makes us feel more deeply about the service than the average person. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service. He is not only regarded as a job, but also cherished as a lifelong pursuit of value. Although being a tour guide was not my original intention, I soon found myself suitable for being a tour guide because I like this profession.

Summary of tour guide work in 2023 7

The first half of this year was a bumper harvest for me. In the past, I used to sit in a planned position to manipulate the team and arrange for guests to eat, live, travel and buy entertainment. But in the first half of this year, I can rush to the front line of tourism work and introduce the mountains and rivers of our motherland and the city of Dalian. Introduce our sea, our square, our culture and every corner of Dalian. This is my first harvest this year-my national tour guide card. It is precisely because of this certificate that I proudly realized my life dream and completed my life mission.

As I entered the tourist season when I got my certificate, I worked as a part-time tour guide, busy walking around the offices and scenic spots of every travel agency, including China Travel Agency, Swiss Travel Agency, Baidu Travel Agency, China International Travel Agency and so on.

In a limited time, it is my aim to introduce, explain, serve and smile as much as possible. I believe that only sincere explanation, thoughtful service and smiling treatment will make tourists have a good time. As a tour guide in Dalian, I represent not only myself, not only my travel agency, but also our city. Dalian is a coastal city with countless miracles. Such a beautiful city should not make tourists disgusted because of poor tour guide service.

When I walk into a travel agency, I will write clearly every time I submit my resume. I am a tour guide, and I can only explain and serve, but I can't make money. Maybe a tour guide who can't make money in my industry is not a good tour guide, and a tour guide who can only make money but can't serve is not a good tour guide. But even so, you will find a good travel agency, because smart bosses know that as long as the service keeps up, it depends on how you serve him. As a tour guide in a coastal city, our service is not just as simple as explaining a few tour guide words! To learn to be meticulous, we must know what a tourist wants and needs with every move and every look of a tourist. This is a good guide who understands the psychology of tourists. This is a good guide.

Facing the first half of the year, the second harvest is that I was lucky enough to participate in the tour guide competition held in Liaoning Province, and I felt the confrontation on the field, and also let me see the level of tour guides in other parts of our province. In a word, "there is someone outside", I admit that I didn't play well just because I didn't work hard enough. Although I read the questions in the middle of the night like a tour guide card, as long as I work hard, I may not be wrong in both questions, maybe it is the score of the whole audience. Teacher Guo once said something that impressed me deeply: "A martial art is destroyed by asking". I am convinced, but I don't want to wait for the next duel, but I am satisfied that my fledgling child can participate in the competition. Being able to stand on the field in the province is also a kind of training, and gold will always shine. I am waiting for that day.

The third big gain this year is that I have received one team after another, sharing weal and woe with tourists, solving problems for them and making me unhappy. Bring happiness home, never miss the boat, never miss the plane, and achieve the goal of "happiness comes, satisfaction returns", because peace, happiness and happiness are more important than anything else!

20__ was my lucky year, and I was admitted to the coveted tourist guide card. But 20__ years is a brand-new beginning for me. My goal is to enter Dalian China Travel Agency, serve the tourists conscientiously as a tour guide, and exchange my sincerity for their smiles. At the same time, it also puts forward to all Dalian tour guides that "be a clean tour guide, don't make dirty money, don't force shopping, don't force tourists to spend money, and there is no false information in the publicity".

Let everyone who travels to Dalian not only see, know and understand the beautiful scenery of this city, but also fall in love with this city because of our introduction. Let them always remember the blue sea and the bright smile of the tour guide. As an excellent tour guide, I would like to quote a sentence from teacher Zhao Benshan, "Happy, happy." Tourists come out to relax and seek happiness. What about us? It is the machine that makes happiness that transforms all unhappy factors into happiness, happiness and happiness here.

In 20__ years, I will continue to study tourism culture and learn the culture of the motherland and rivers to make up for what I don't know. In order to better serve tourists, you and everyone will work as tour guides in the future.

Summary of Tour Guide Work in 2023 8

On June 22nd this year, the xx Visitor Center was officially put into use. Under the care and guidance of the office, our department firmly grasps the opportunity, faces the future, unites and overcomes difficulties. Establish a brand, strengthen the study and promotion, steadily push forward around the requirements of "improving soft power and striving to be a cultural guide" put forward by superiors, and advance all the work in an orderly manner, successfully completing all the indicators and tasks this year, which has been highly praised by guests and set up a banner among peers.

Next, please allow me, on behalf of more than 65,438+00 employees in this department, to make a 20xx-year work summary to the superior leaders.

First, Qixin's Qi Xin Synergy and brand management show three bright spots in our work.

Business reception is in full swing. Since the visitor center was put into use, our department has received xx guests, and the average number of visitors per tour guide is xx. Through standardized business training, we have been constantly learning and improving the skills of explaining services. At the same time, we have practiced and consolidated innovation in actual combat, which not only formed the personal style of tour guides, but also consolidated the foundation of our department's regular work. Among these xx tourists, there are not only celebrities, but also leading cadres who come here to inspect. According to statistics, this year we received xx leading cadres at or above the division level, which was highly praised by the local government and group leaders.

In the field tour of the scenic spot, I was able to act according to the regulations and procedures and provide services in the principle of "patience, meticulousness, civility and courtesy", which won the recognition of the guests. During the trip to xx, we not only recommended the beautiful Taihu Lake to foreign tourists, but also made the guests deeply attached to this hot land. It is worth mentioning that on the day of the Double Ninth Festival, we received a record number of 1400 tourists. We carried out the plan in an orderly way and successfully launched this tough battle, which provided valuable experience for the large-scale reception of the visitor center in the future.

Service skills are constantly improving. Under the cordial guidance of the office, our department not only planned the service process, but also strengthened the professional quality of our tour guides through organizational learning and established the "people-oriented" service principle. At the same time, carefully compare the working ideas of "three bright, three creative and three evaluation" to shape brand benefits. By participating in various activities and competitions, we can improve our skills. Over the past year, members of our department have successively participated in various activities such as district tourism training, district volunteer training, diy lecturer training of the group, group walking competition, knowledge competition of group employees, tour guide competition of diligent and honest painting and calligraphy exhibition of the group, and host competition of scenic spots companies, and achieved certain results, including two district-level honors (organization 1, individual 1). Recently, two other comrades will be shortlisted to represent our department in the regional commentator competition.

The number of employees has increased rapidly. Our department constantly enhances organizational influence through regular meetings. Everyone participated, made suggestions, and successively established the "post responsibility system" and "Commissioner system", which effectively shared the routine work of the department, not only allowed the rights to run in the sun, but also played a role in training people. Over the past year, 1 comrades in our department have been promoted to work in the group, 1 comrades have been promoted to take charge of the work in the visitor center office, and 2 comrades have held middle-level positions in the visitor center. Among the existing 12 members, the undergraduate and junior college rate is 100%, including 2 from party member and 7 from China. These achievements fully show that our department is full of talents and is the cradle of providing "new stars" for the company.

Second, down-to-earth, slow and steady, and do a good job in daily work.

Since the operation of the visitor center, under the leadership of the superior leaders, we have been checking, reforming, rectifying the wind and discipline. Grasp the focus of our daily work, let members sit on the service platform, calm down and deeply understand the truth that "everything starts from the ground". Since June 5438+00, our department has taken over the service desk of Taihu Green "V" Station of the Communist Youth League Committee, and passed on the volunteer spirit among our department members through information distribution, question and answer, love assistance and other activities.

Third, respond to the mutual help of superiors and departments, and let the spirit of "one family" continue to give strength.

With the work on the right track, we also actively cooperate with leaders and do a good job in assisting other departments. Cooperate with the property department to issue 4d glasses, cooperate with the canteen to prepare meals, assist the office to provide catering services, and so on. In the list of inspection teams determined by the office, six comrades from our department were selected. Since the beginning of this year, the members of our department have been more dedicated, more dedicated and more sweaty, growing and taking off together with the company. According to statistics, as of 65438+February, members of our department have taken xx days off and the restaurant has worked overtime for xx times. In the face of data, we still believe that compared with the growth of the company, we have paid little. Entering 14, we will work harder along the development direction of the group!

The past year has been extraordinary, with hard-won achievements. We must never be proud or complacent. Today, our task is still quite arduous, and the existing problems are also before us. In the face of slack work and inadequate reception, tour guides are arbitrary and should be taken seriously and rectified seriously. Let's use the wisdom of * * *, the responsibility of * * *, be pragmatic and innovative, forge ahead, and work with Qixin to forge ahead bravely for a better tomorrow for Tailv Group!