The woman photographed the baby for a hundred days, and when she got the photo album, she was furious. Why?

Many parents like to record their children's childhood and have a look at it later, which can be said to be very memorable. So in many places, when the baby100th day, take a centennial photo with the baby to celebrate the anniversary of the baby100th day. Ms. Li from Zhengzhou took her baby to shoot a hundred days ago. At that time, she also specially selected a good photo studio. I didn't expect to be blindsided after getting the photo album, and the family was not happy after reading it. Let's see what happened.

"I don't know if there are such hands in every baby's photo? After receiving the baby's photo, when our family appreciated the baby's photo, we suddenly found that there was an extra hand inside. " Ms. Li said that when the baby was 100 days, she took the baby to a photo studio for 100 days as a souvenir. However, when I got the baby's photo album and the family enjoyed the photos, I found that one of the photos was wrong and there was a puzzling hand on it.

Ms. Li said that after discovering that there was something wrong with the photo, her family asked her if she was sitting there holding the baby to take pictures. Later, she thought for a moment that the baby really couldn't sit still when taking pictures, and then the staff kindly helped the baby. However, after taking the photo, she specially emphasized to the staff that there was a hand holding the baby at that time, and asked the staff to give it a P when retouching the picture later, so as not to leave some regrets for the baby's hundred days.

But what she didn't expect was that after receiving the baby's photo, she found that it was still like that, and the other party didn't retouch her photo at all. Ms. Li said that after she found this problem, she contacted the customer service staff of the photo studio for the first time, but now she has been waiting for several days, and the photo studio has not given her a reply. Facing the attitude of the studio, Ms. Li was very angry, so she found the media to expose her anger and hoped to get an explanation. So how should the problem be solved? Ms. Li came to the studio.

The customer service staff of the photo studio said that if there is a real scene like this in the photo, sometimes there is no way to repair it. But Ms. Li retorted on the spot: Is there no way to fix it? You give me a computer and a negative, and I can fix it for you now. I can fix it myself. Why should I ask you to fix it? Because your responsibility is not mine. The customer service staff bluntly said: We will definitely be responsible for this. As I said, if you need anything, you can call me directly.

Ms. Li bluntly said on the spot: I called your store at that time, and the store said that I should contact you. I also contacted you through WeChat, but you ignored me and sent a circle of friends. I think you just don't like me. Just then, the person in charge of the photo studio rushed to the store and asked Ms. Li which one was dissatisfied with the photo design? In this regard, Ms. Li bluntly said on the spot: I am just not satisfied with your attitude. I just want to ask why it took me six days to deal with this small matter.

The person in charge said that she just learned about it, and because there are so many guests every day, this is indeed their negligence. Maybe the internal communication was not good at that time, and now it is urgent to remake Ms. Li Can. Question: Expediting production is what you should do. I just want to know if any of you have an audit session to make an album. The person in charge said that they have a special person to review and check the album, and the quality inspection and pruning should be checked.

In this regard, the patcher said that this is really her fault. It's not that difficult to fix. It is true that she didn't notice it at that time and didn't check it carefully. She will immediately help Ms. Li retouch the picture and then make it again urgently. Finally, the person in charge also said that employees will be retrained in the future, including strict quality control in the future, paying attention to every detail, and promised to make it urgently within 7 days. Ms. Li is also very satisfied with the result.

As a merchant, we must pay attention to details in service, and details can determine quality. The more such a small problem, the more details are not well controlled. In addition, sometimes some small things reflected by customers are not paid enough attention by merchants and cannot be actively solved for customers, which is also the root cause of contradictions. After all, the smaller things, the more you can see the service attitude of the merchants. What do you think of this?