Telephone dating etiquette

Telephone appointment etiquette, it is polite for a salesman to make an appointment by telephone before visiting a customer, and making an appointment by telephone in advance can make the visit more efficient. It seems simple to make an appointment by phone, but it's actually polite. Let's talk about the etiquette of telephone reservation first.

Telephone reservation etiquette 1 Try to keep the conversation concise and to the point.

Considering each other's position.

Let the other person feel respected and valued.

There is no intention of forcing each other.

Successful telephone booking can not only make the other party feel good about you, but also facilitate further promotion.

Basic etiquette for making and answering phone calls

The specific requirements are as follows:

1, the beginning of the call directly affects the customer's attitude and opinion towards you. Pay attention to using polite expressions on the phone, such as "hello", "please", "thank you" and "thank you". When you make a phone call, you should have a correct posture, speak kindly and clearly, that is, don't put on airs or be charming. Even a simple greeting will leave a good impression on the other party. As long as you have a smile on your face, you will naturally convey this beautiful and clear expression to each other. Especially when you call for the first time in the morning, the friendly and pleasant greetings from both sides will make people feel happy and leave a polite impression. After the phone is connected, take the initiative to say hello, and ask the other party's unit or name, and report your unit and name after you get a positive answer. Don't let the other party guess who you are (especially friends and colleagues who haven't seen for a long time) to avoid embarrassing the other party.

2. Answer the phone after two rings. Don't delay. Pick up the receiver and ask "hello". If the phone rings four times, pick up the receiver and say, "I'm sorry to have kept you waiting", which is a polite expression and can eliminate the unhappiness of waiting. If the phone content is important, make a phone record, including company name, caller's name, conversation content, date, period, other party's phone number, etc.

Politeness before hanging up should not be ignored. Before hanging up, saying "please give me more advice" and "excuse me in your busy schedule" will leave a good impression on the other party.

4. Don't laugh or talk to others, and don't put your hands behind the receiver if the other party doesn't leave when you make a phone call or answer the phone. If necessary, apologize to the other person and ask him to wait, or talk to him later.

5. When making a phone call, politely ask, "Is it convenient to talk now?" ? Consider each other's time. Generally speaking, it is better to call home after dinner or in the afternoon on rest days, and it is better to call the office around 10 in the morning or after work in the afternoon, because these hours are more free and suitable for business talks.

6. Learn to talk to others. When we answer the phone, in order to show that we are listening to each other carefully, we should keep saying "OK, OK", "OK, OK" and so on. And be sure to use it well, otherwise it will be counterproductive. According to the identity, age, occasion and other specific circumstances of the other party, the coping style is different.

7. When the person the other party is looking for is not here, don't send a message casually, so as not to cause unnecessary trouble. If necessary, you can write down his phone number and name so that you can call back.

8. When answering personal calls in the office, try to shorten the time so as not to affect others' work.

Telephone appointment etiquette 2 conference call preparation etiquette

1, quiet zone

When holding a conference call, participants must find a quiet place. If there are children playing or noisy dogs near your home, you will be distracted by other participants. So I suggest you find a place where you won't be disturbed. If you are at home or in the office, you'd better make it clear to your family, colleagues and subordinates in advance that you have a conference call, so don't bother you during this time. I think the other participants in the conference call will be right.

2. Telephone check

Before the conference call begins, participants should check their phones to make sure there are no problems, so as not to affect the meeting. If you use a fixed line for conference call, please check whether your line is worn. Please check whether there is any signal problem or other electromagnetic interference nearby, such as microwave oven. When making a phone call with a mobile phone;

When using mobile phone headphones, you should use good quality mobile phone headphones to ensure good sound quality.

3, formulate the basic rules of the meeting

Before the meeting begins, the organizer of the meeting needs to state the basic rules that must be observed, including: the theme of the meeting, the people attending the meeting, the meeting time, the division of labor of the people who are prevented from attending the meeting, and the meeting discipline, so as to ensure the effective conduct of the meeting.

Etiquette during conference call

1, attend the meeting on time

Be sure to attend the meeting on time, especially when there is regional time difference, and the participants should have a sense of time. Punctuality is a sign of professionalism, because it makes it difficult for participants to chat while waiting for latecomers on the conference call. The conference call should not be suspended, because participants will be forced to listen to your music, otherwise they will not be sure when and whether the conference call will continue.

2. Introduction etiquette

The introduction includes the introduction of the meeting host and the self-introduction of the participants. Now that all the participants will arrive, the host should introduce everyone and provide a short background or a description of the responsibilities of the conference call spokesperson. This introduction is necessary because there may be guests or newcomers on the conference call.

Personal introduction is also very necessary. Although you can't meet each other, introducing each other is a process of building a good relationship, especially when your customers or guests attend a conference call.

3, the meeting speech etiquette

All participants should regard the conference call as a face-to-face communication. Participants must relax when speaking, and express their personal opinions or suggestions in an orderly manner according to the content prepared in advance. Participants must express their opinions simply and clearly, avoid the inconvenience caused by repeated inquiries, and thank the participants after speaking.

Etiquette evasion in telephone conference

1, avoid noise

Avoid constantly clearing your throat, tapping the table with a pen, or playing with your mobile phone, or even playing with your mobile phone to make noise. These should not appear.

2. Avoid interrupting others.

It is impolite to interrupt others' speech at will, whether in a conference call or when communicating with others. Even if others have different views from yours, you should wait for others to finish before stating your own views. This is a sign of politeness and self-cultivation.