What are the basic principles and core characteristics of suitable horse management?

What are the basic principles and core characteristics of suitable horse management? Six Sigma is an implementation principle and technology that can strictly, centrally and efficiently improve the quality of enterprise process management. It contains many pioneering achievements of management frontiers, and with the perfect commercial pursuit of "zero defect", it drives the quality cost to be greatly reduced, and finally realizes the remarkable improvement of financial efficiency and the major breakthrough of enterprise competitiveness.

Six basic principles of horse management:

1。 Really care about customers.

Customers refer to organizations or individuals that accept products or services. Customers are divided into external customers and internal customers. External customers include intermediate users and end users, and internal customers include internal employees, upper and lower processes, etc. The starting point and end point of six sigma management performance evaluation are "the voice of customers", which is always carried out by customers, so as to really pay attention to customers. So what do customers pay attention to? Customers care about the quality, cost, supply, after-sales and safety of products or services. Six horse management must first determine the needs of customers and determine the process to meet these needs. Failure to meet customer needs constitutes a "defect".

Six-horse management is to gradually reduce "defects" in the process of improving customer satisfaction Boundless cooperation is also called all-round cooperation.

We know that the division of labor within the enterprise can greatly improve the efficiency of labor production, but there will also be such a situation, that is, although all departments within the enterprise are working hard, working overtime and sweating like rain, the final result may be imperfect and uncoordinated, and the problem lies in the division of labor with boundaries. Borderless cooperation refers to breaking or ignoring all artificial obstacles, such as functions, official titles, regions, races, gender or other obstacles, and heading straight for the best ideas. All departments only consider problems from the perspective of customer interests rather than departmental interests, so that it is easy to have the same goal and work closely together to provide perfect products or services. Six-horse management is to break the organizational boundaries and show the effect of highlighting the overall interests of the company.

2。 Use data (facts) to promote management.

In Six Sigma, determining the problem to be solved depends on collecting data, measuring the current level depends on data, and the gap between what is actually done and what is expected depends on data. It can be said that speaking with data is a remarkable feature of Six Sigma management. Six sigma management requires measuring all factors that affect customer satisfaction, tracking the results and outputs through the evaluation system, and tracking the inputs and other predictable factors of production, service and business processes. Six Sigma is based on data to support or promote the formation of decision-making, rather than relying on qualitative, sensory, empirical, emotional, stand and other methods and models for decision-making and driving management, because these things are unstable, unreliable and unscientific.

3。 Take action on the process.

Any production or service has a process, that is, input factors such as production factors, requirements and objectives. It is transformed into products and services through a series of physical, chemical, biological and social influences and reactions. The production process itself is the key to the formation of qualified output after the input of factors. Six Sigma emphasizes taking measures against the process, not the result. For example, strengthening inspection means taking measures for the results, receiving dissatisfied customers means taking measures for the results, and improving after-sales service means taking measures for the results. In fact, these products that do not meet the requirements and regulations of customers are all manufactured in the production process, which are omitted in the subsequent inspection and eventually flow to customers. The level of six horses is not achieved through inspection. It emphasizes taking control measures to the factors that cause unstable quality in the process of production and service, reducing fluctuations and preventing defects, thus fundamentally solving the problem.

4。 Active management (Proactive Management).

Active management refers to forecasting the changing direction and trend of problems, data and conditions. Before the incident, take forward-looking and preventive control and rectification measures in advance to ensure that the production process develops towards the expected goal. Six Sigma emphasizes preventive active management, that is, setting and tracking challenging goals, establishing clear priorities, giving equal rewards to those who take preventive measures and solve problems afterwards, and challenging traditional, static, passive and negative ways of doing things.

5。 Pursue perfection but tolerate failure.

The essence of six-horse management is to provide perfect and high-level services, while trying to reduce the cost of poor quality of enterprises. Perfect service is working towards 3.4PPM. Therefore, it is necessary to explore and take some measures to improve the production and service system of enterprises and even carry out brand-new design to establish a six-sigma corporate culture. In this process of pursuing Excellence, not every method, means and measure is very correct, effective and useful. Some attempts may fail. Six-horse management emphasizes the pursuit of perfection, but it can also accept or deal with occasional setbacks, sum up experiences and lessons from mistakes, and make long-term and continuous improvement.

6。 Borderless cooperation

Core features:

1。 Pay close attention to customer needs.

Six sigma management pays attention to all aspects that affect customer satisfaction from a broader perspective. The performance evaluation of six-horse management begins with customers, and the degree of improvement is measured by the impact on customer satisfaction and value. Six sigma quality represents a high degree of compliance with customer requirements and a very low defect rate. It aims at customers' expectations and constantly exceeds them. Enterprises start with 3σ, then 4σ, 5σ, and finally reach 6σ.

2。 Highly dependent on statistical data

Statistical data is an important tool to implement 6σ management. Figures speak for themselves, and all production performance and execution ability are quantified into specific data, and the results are clear at a glance. Policymakers and managers can find out where the problems are from various statistical reports, and truly grasp the situation of unqualified products and customer complaints. The improvement results, such as saving costs and increasing profits, are also based on statistical data and financial data.

3。 Attach importance to improving business processes.

Traditional quality management theories and methods often focus on results, and ensure product quality by strengthening the inspection of production terminals and developing after-sales service. However, the waste products produced in the production process have caused losses to enterprises, and after-sales maintenance needs to spend extra costs for enterprises. To make matters worse, people gradually lose the consciousness of taking the initiative to improve because it is common to allow a certain proportion of waste products.

6σ management pays attention to the root cause of defects, and thinks that quality is achieved through optimization process, not through strict inspection of the final product. Enterprises should put resources on understanding, improving and controlling the causes, rather than on activities such as quality inspection and after-sales service. Quality is not the business of a certain department or individual in the enterprise, but the work of each department and individual, and the pursuit of perfection becomes the behavior of every member of the enterprise. 6σ management has a set of rigorous tools and methods to help enterprises popularize and implement process optimization, identify and eliminate those cost wastes that cannot bring value to customers, eliminate non-value-added activities and shorten the production and operation cycle.

4。 Actively carry out active management improvement.

Mastering the 6σ management method is like finding a magnifying glass to re-observe the enterprise. People are surprised to find that defects, like dust, exist in every corner of enterprises. This makes managers and employees feel uneasy. If you want to change passivity into initiative, you must work hard to do something for the enterprise. Employees will keep asking themselves: How much σ has it reached now? What's the problem? To what extent can it be done? Have you improved through hard work? In this way, the enterprise is always in the process of continuous improvement.

5。 Advocate borderless cooperation

The hard-working corporate culture and six-sigma management have expanded the opportunities for cooperation. When people really realize the importance of process improvement to improve product quality, they will realize the interdependence of various departments and links in the workflow, and strengthen cooperation and cooperation between departments and between superiors and subordinates. Because the quality improvement pursued by the management of Six Sigma is an endless process, and this continuous improvement must be based on the continuous improvement of the quality of employees, it is helpful to form a corporate atmosphere that is diligent in learning. In fact, the process of introducing 6σ management itself is a process of continuous training and learning. Through the formation of a backbone team to implement 6σ management, all employees are trained at different levels, so that everyone can understand and master the main points of 6σ management, give full play to the enthusiasm and creativity of employees, and make continuous progress in practice.

What are the core characteristics of six-horse management? Reprint the following information for your reference.

The core characteristics of six-horse management are high dependence on statistical data and emphasis on improving business processes.

What are the essential characteristics of six-horse management? 1, Dr. Mikel Harry described the six horses in this way: Six horses are a business process, which allows companies to completely change their bottom line by designing and monitoring their daily business activities, with the goal of maximizing customer satisfaction and minimizing waste and resource costs. In my opinion, Six Sigma is the application of western philosophy, scientific research thought and mode of thinking rooted in the development of ancient Greek civilization in enterprise management. Six Sigma is a way of thinking and a set of research methods. It guides people to pay attention to the essence of things and to do the right things in the right way. Its logical basis is as follows:

(1) The set of arbitrary events in time and space constitutes a process.

(2) Change is everywhere.

(3) There must be a reason behind the change.

2. Six Sigma management studies the difference in the results of key processes in the organizational value chain, and then explores the difference in input hidden in the process, and uses various analytical techniques to find the quantitative causal relationship Y=F(X), so as to optimize, control and eliminate the difference in results by discovering and improving the key reasons. The main research methods used in scientific research are induction and deduction. Induction is a process from practice to cognition. The process of induction and summary is the process of comparing the research objects through the designed scheme, finding the differences, and then finding the root causes behind the differences through induction and deduction. Any major discovery or invention follows this law.

3. Six Sigma actually applies the method of scientists doing scientific research to the enterprise, so that the management and technical personnel of the enterprise can think about the business of the organization and study the relevant processes according to the scientific research method. Westerners believe in system design. They think that after scientists do a good job in breeding, farmers only need to follow the instructions of seed cultivation methods. It does not require farmers to intensively cultivate and constantly improve every day; They believe that the decisive factor for large-scale high-yield grain lies in scientists. If scientists can't cultivate rice seeds with a yield of more than 1000 kg per mu, then no matter how hard farmers try, the yield per mu will not exceed 1000. Similarly, ordinary employees participate in a large number of improvements, such as farmers' farming. If there is something wrong with the design of the enterprise organization system itself, even if the employees make progress every day, it will not change the overall situation; On the contrary, if the expert team can design a perfect and efficient process, then employees only need to follow the rules. Six Sigma is a typical product of American culture. It seeks to train a large number of experts in the enterprise to think and study the business process of the enterprise from top to bottom from the perspective of the whole value chain. These experts first design the process, then constantly find the shortcomings and constantly optimize themselves.

4. In organizational form, Six Sigma is committed to training researchers from enterprise managers to management technical backbones. These people are at the top of the organizational pyramid. Once they become researchers, it is predictable for enterprises to make strategies and optimize the whole value chain. In fact, Six Sigma has a deep cultural origin in the United States and a lean production/quality control circle in Japan. Japanese culture, as a Yamato nation, has given birth to a lean quality control circle with oriental characteristics based on scenes and with the participation of the whole people. As a competitive nation and cowboy hero in the west, it is natural for the United States to produce elite-led management innovation such as Six Sigma.

Six main characteristics of the horse management six main characteristics of horse management:

1, with customer satisfaction as the core.

Seek customers' satisfaction with products and customers' expectations for products, constantly provide opportunities for customers' convenience and speed, and create different values for enterprises and customers.

2. Based on data and analysis.

The six principles of Sigma quality management abandon empiricism and apply statistical principles to reveal the facts reflected in the data, also known as data management and fact management. From product design to product manufacturing, from product improvement to product service, data is the pioneer, analysis is the foundation, and the result is the guide for product innovation and service improvement.

3. Give priority to prevention and emphasize initiative.

According to the production and service of products, eliminating defects in the process and taking the initiative to prevent them are rational perfectionism. It cannot tolerate any failure. Six-horse management law puts forward that the company's quality management should not develop and strengthen, and it has certain prevention and control on controllable problems.

Six sigma:

Six-horse management method is a process management method to eliminate the bad activities and influences in the production activities of enterprises to the maximum extent. It is a series of activity norms centering on customer satisfaction and focusing on reducing the operating costs of enterprises. It adopts statistical principles and product quality improvement strategies, organizes refined management from the process, reduces costs, reduces defective rate and shortens production cycle for enterprises, and realizes market share, customer satisfaction and return on investment from the root.

Content abstract: Tian Xingjian Consulting

What are the basic principles of Six Sigma (DFSS) design? Design for six sigma's Eight Basic Principles (DFSS):

Simply put, the Six Sigma-oriented design is to meet the requirements and expectations of customers, and can bring value and service to customers. Like traditional design, design for six sigma should meet some basic principles. Otherwise, it is not a successful Six Sigma project design.

1, the principle that the performance index meets the requirements

For each new product or service, the performance index must meet the customer's requirements, which is also the minimum requirement. The specifications of new products or services should be clear and measurable.

2, the principle of practicality and comfort

Every new product or service should be combined with practicality and comfort to satisfy customers, and the design of new products should be novel and conform to aesthetic principles.

3. The principle of innovation and advancement.

Every new invention can play a role in promoting social progress. Six outstanding Sima designers are pioneers of human civilization. The designed project has innovative spirit and advanced consciousness, bringing new pleasure to customers, creating value for society and contributing to mankind.

4. Technicality and Technicality Principle

Every new product or service should be designed as a commodity and put on the market quickly, and should have good manufacturability or manufacturability. Whether it is processing or assembly, the process performance should meet the manufacturing requirements, fixtures and accessories should be at least, common parts should be saved, and the degree of standardization should be high.

5, the principle of reliability

The design of each new product or service has certain reliability, which can meet the expected service life of customers and bring real value to customers.

6, the principle of maintainability

When designing each new product, we should also put forward maintainability on the premise of ensuring its use. Modular, standardized and universal as far as possible, easy to disassemble and maintain, improve the service life of products and exceed customer expectations.

7, the principle of cost-effectiveness

The design of each new product should consider the issue of cost and benefit, and find the best balance between cost and benefit between customers and providers. Six Sigma designers should systematically consider and make overall plans to bring value to customers, and at the same time, they should consider bringing value to shareholders or society.

8. Safety principle

Every new product or service should be put on the market to meet the requirements and expectations of customers safely. Six sigma designers should fully consider the robustness of the design and provide the necessary margin. Prevent failure and bring disaster to human beings and society. And the list goes on. It is often caused by the negligence of designers. Six horse designers are engineers of human soul, and their role is indispensable for social progress and human development. Safety should always be in mind. A new product or service should bring good news to society.

The basic idea of six sigma management? If you know something about Six Sigma Management, TQM and ISO9000, it is not difficult to see that there are many similarities between them. In particular, the management concepts and methods of Six Sigma, including its statistical techniques, can be found in TQM and can also be embodied in ISO9000, especially ISO9004 standards. This shows that six sigma management not only inherits and absorbs TQM ideas and methods, but also forms its own system management theory and practice methods. Compared with other management modes and methods, Six Sigma management has more emphases and emphases.

1 Basic concept of "user-centered"

People are often bound by the traditional mindset and always think, "We are experts in this field, don't we know the needs of users?" However, if we shift our perspective to the user's point of view, we will find that the user's needs are different from what we think. Six sigma management emphasizes "listening to users' voices", taking users as the center and paying attention to users' needs. Six Sigma management begins with "listening to the voice of users". Six sigma management emphasizes starting with "knowing your users" and determining what the key needs of users are. "Accurately identifying the key needs of users" is an important basic activity of Six Sigma management. It can be said that six sigma management is decomposed from the outside to the inside layer by layer under the pull of "user demand", and then traced back to the key elements, key links, key processes and key activities within the organization, thus effectively supporting the improvement of user satisfaction.

2 the basic idea of "systematic thinking"

The system consists of interrelated, interdependent and interactive processes. In six sigma management, the organization is emphasized as a system, rather than a collection of independent departments and isolated processes. Dr. Deming, a master of quality management, pointed out in the famous "Fourteen Rules": "More than 85% of quality problems and waste are caused by system reasons, and only 15% is caused by post problems". Although Dr. Deming's "system view" has been put forward for decades, many organizations still have a superficial understanding of it. Six sigma management believes that a large number of improvement opportunities are included in the improvement of some horizontal organizational collocation. Therefore, in the six sigma project management teams, team members are generally cross-functional. Moreover, the main members of the team need to be composed of managers who have management authority in these departments, so as to realize the "seamless ecology" of the organization, systematically solve problems and achieve breakthroughs in management performance.

3 "quantitative management" basic idea

A management scientist once concluded that there is no management without quantification. Only by describing the management problems quantitatively can we reflect the objective reality more accurately.

Unfortunately, however, in real organizations, quantity management has not yet become a recognized management principle. When solving problems, we often rely not on scientific methods, but on personal wisdom and even luck. Although there are many opportunities for improvement around us, we can't do anything about the problem because we lack or can't grasp the basic information about the source of the problem.

Six sigma management method is a management method that attaches great importance to data and makes decisions based on figures and data. It emphasizes "speaking with data", "making decisions based on data" and "all the information needed to improve the process is contained in the data". Six sigma management measures and evaluates product quality by defining "opportunities" and "defects" and calculating DPO (number of defects in every opportunity) and DPMO (number of defects in every million opportunities). Moreover, some services and processes that are difficult to measure and evaluate are transformed into measurable ones, and the data are used for evaluation, from which opportunities for improvement can be obtained, so as to eliminate or reduce errors and defects.

To realize "decision-making based on data", we need not only data, but also technology to derive information from data. Statistical technology is such a technology. Therefore, Six Sigma management has widely adopted various statistical technical tools, making management a measurable and digital science.

4 "process management" basic idea

Improving organizational competitiveness through process optimization is the core idea of six sigma management.

A competitive organization should be able to provide products and services to users or markets with satisfactory "quality, speed and price". And this ability depends on the process ability of the core business of the enterprise. In the six-fitness management, this ability is characterized by the consistency between the results of process output and user requirements, and the fitness level is a measure of this consistency. Through process optimization and process improvement, the deviation between process output and user demand can be minimized, which can not only greatly improve user satisfaction, but also greatly reduce the cost and production cycle waste caused by repairing defects (this waste accounts for about 25% ~ 40% of sales in enterprises with average process capacity (3 horse level)).

In the process of establishing the basic concept of "process management", we still need to clarify a misunderstanding. Because the quality level of six sigma is a very high standard, it means that the number of process defects is only 3.4ppm( 1 sigma level, and the number of process defects is 697700ppm；; 2 sigma level, the number of process defects is 308700ppm；; 3 sigma level, the number of process defects is 66810 ppm; ; 4 sigma level, the number of process defects is 6210 ppm; ; 5 sigma level, the number of process defects is 233ppm). Therefore, many people think that "it is realistic for our current quality level to reach the level of 3 horses, but it is unrealistic to reach the quality of 6 horses". In fact, this is a misunderstanding of six sigma management. We say that the realization of the quality goal of Six Sigma depends on the continuous optimization of the process rather than strict inspection. We are always looking for opportunities to improve process capability. In the process of improving process capability, we have gained benefits, which is a win-win situation for organizations and users. For example, for a Six Sigma project, before improvement, the Six Sigma level of the manufacturing process was only 1. 1, and the annual scrap loss was 2.4 million. After the completion of the Six Sigma project, the Six Sigma level of this process was raised to 48. The level of Six Sigma is from 1. 1 to 48. Although the level of Six Sigma has only increased by 1.38, the enterprise can get a cost-saving profit of 1.88 million yuan every year, and this process has not changed equipment or personnel, but only changed key operation methods. Although this process has not reached the quality level of 6 sigma, the enterprise has gained great benefits in its efforts to improve the process capability. This is the significance of process improvement given by six quality objectives of Sigma.

5 "Focus on financial performance" basic concept

Six sigma management pays attention to financial performance and puts "management creates benefits and quality creates benefits" into practice. Through the implementation of six specific horse management projects, enterprises or organizations can make profits in reducing costs, speeding up capital turnover, improving on-time delivery rate and expanding markets. Moreover, the specific benefits brought by the project need to be expressed and evaluated by financial indicators or financial benefits.

What is the core of Six Sigma management? The core of Six Sigma management is:

Six-horse management is to eliminate or reduce the defects in the production process through process optimization, so as to achieve the purpose of improving quality, reducing cost and improving efficiency; Lean production aims to eliminate waste, reduce costs and improve efficiency through production process optimization and technical improvement.

Six horse management principles are:

Sincerely care about customers

Six Sigma puts customers first. For example, when measuring the performance of a department or employee, we must think from the customer's point of view. Understand what customers' needs are first, and then set enterprise goals and measure performance according to these needs.

Information and fact management

Although knowledge management has been paid more and more attention, most enterprises still make decisions according to opinions and assumptions. The first rule of Six Sigma is to make clear what measures should be used to evaluate performance, and then use data and analysis to understand how far the company's performance is from the goal.

Focus on the process

Whether designing products or improving customer satisfaction, Six Sigma regards process as a way to success and a way to provide customers with value and competitive advantage.

Active management

Enterprises must always take the initiative to do things that ordinary companies often ignore, such as setting lofty goals and constantly reviewing them; Set clear priorities; Emphasis on prevention rather than fire fighting; Always question "why do we do this" instead of saying "we all do this." 」

There is no end to cooperation.

Improving the cooperative relationship between departments within the company, between companies and suppliers, and between companies and customers can bring huge business opportunities for enterprises. Six Sigma emphasizes borderless cooperation, so that employees can understand how they should cooperate with the general direction of the organization and measure the correlation between the activities of various departments in the enterprise process.

Pursuit of perfection

In these six Hummer enterprises, employees are constantly pursuing a way to provide better services and reduce costs. Enterprises constantly pursue perfection, but they can also accept or deal with occasional setbacks and learn from mistakes.

Talk about the basic design principles of Six Sigma management? From these early development methods of products and services, many basic modules have been formed. They are what people call Six Sigma (DFSS) design today. The goal of six sigma management design is to ensure that the products and services delivered in the development process reach the highest six sigma level as much as possible.

Without design for six sigma, enterprises can also achieve great success. The key elements of Six Sigma's modern design are hardly brand-new, and many of the best companies have worked well in these key chapters. Successful product and service development activities are consistent with the concept and practice of Liuxi cotton and linen design. People tend to act unconsciously according to established methods. Why do we need the formal design of Six Sigma method? If a company can succeed without design for six sigma, why not leave the decision on whether to accept the formal design of Six Sigma plan to the enterprise? The old answer is often that it is extremely difficult to achieve a high-level Ma Xinan with new products or services without using design for six sigma. The correct answer should be that the responsibility of developing new products and services is very important and cannot be abandoned.

Some philosophies discussed before are not completely combined with specific disciplines, because the design quality can only be decided by experts, and the development of new products and services often can't ensure that specifications and structures are linked with strategies or financial processes. Therefore, we only see that one of them is directly proportional to the sporadic durability of the tools and the degree of benefit and the application level of the enterprise. If we just take it out of context and inject it into the traditional corporate culture of "letting experts do it", then even the Six Sigma method with modern design will not play any role.

In the 1980s, the mistake made by many enterprises was to concentrate on supporting excellent design tools, rather than the management concept repeatedly used by companies that created successful products and services (this concept will inevitably lead to the redefinition of business processes). In fact, it is very difficult to establish a new product development process that can continuously deliver new products to 62 sigma quality level. The key word here is. Obviously, many enterprises don't always ask the basic questions about these products and services, so of course they can't guarantee that they can answer these questions with objective actual data. Design for six sigma can be used to eliminate this discontinuity by guiding new product or service teams through military checkpoints and providing toolboxes to solve problems at each key development stage.

What are the basic principles of design for six sigma? Design for six sigma's eight basic principles:

Simply put, the Six Sigma-oriented design is to meet the requirements and expectations of customers, and can bring value and service to customers. Like traditional design, design for six sigma should meet some basic principles. Otherwise, it is not a successful Six Sigma project design.

1, the principle that the performance index meets the requirements

For each new product or service, the performance index must meet the customer's requirements, which is also the minimum requirement. The specifications of new products or services should be clear and measurable.

2, the principle of practicality and comfort

Every new product or service should be combined with practicality and comfort to satisfy customers, and the design of new products should be novel and conform to aesthetic principles.

3. The principle of innovation and advancement.

Every new invention can play a role in promoting social progress. Six outstanding Sima designers are pioneers of human civilization. The designed project has innovative spirit and advanced consciousness, bringing new pleasure to customers, creating value for society and contributing to mankind.

4. Technicality and Technicality Principle

Every new product or service should be designed as a commodity and put on the market quickly, and should have good manufacturability or manufacturability. Whether it is processing or assembly, the process performance should meet the manufacturing requirements, fixtures and accessories should be at least, common parts should be saved, and the degree of standardization should be high.

5, the principle of reliability

The design of each new product or service has certain reliability, which can meet the expected service life of customers and bring real value to customers.

6, the principle of maintainability

When designing each new product, we should also put forward maintainability on the premise of ensuring its use. Modular, standardized and universal as far as possible, easy to disassemble and maintain, improve the service life of products and exceed customer expectations.

7, the principle of cost-effectiveness

The design of each new product should consider the issue of cost and benefit, and find the best balance between cost and benefit between customers and providers. Six Sigma designers should systematically consider and make overall plans to bring value to customers, and at the same time, they should consider bringing value to shareholders or society.

8. Safety principle

Every new product or service should be put on the market to meet the requirements and expectations of customers safely. Six sigma designers should fully consider the robustness of the design and provide the necessary margin. Prevent failure and bring disaster to human beings and society. And the list goes on. It is often caused by the negligence of designers. Six horse designers are engineers of human soul, and their role is indispensable for social progress and human development. Safety should always be in mind. A new product or service should bring good news to society.