Talking about the boss being made difficult by customers

How should sales learn to improvise when encountering various difficulties of customers? In the process of communicating with customers, the ability of salespeople to improvise is really too important. How fast the brain reacts and whether it is smart enough to speak will directly affect the negotiation. Especially in the process of sales, all kinds of situations will appear at any time, which requires salespeople to have good psychological quality on the one hand and the ability to improvise on the other.

In fact, not only salesmen need to have this ability, but everyone should have this ability, so as to better survive in the workplace and better deal with customers and anyone. Those with strong adaptability can justify themselves when encountering difficulties, remedy them in time and fight back at the same time. So how can we improve our ability to improvise?

1, don't try to change other people's attitudes.

Do you still believe that "attitude is everything"? Too brave and too corny!

When I don't want to work, I try my best to convince myself that I want to fight for money, repay the loan and end my single life. Come on! Push hard! Work hard!

Is it useful? No, I still choose to stay in Ge You's bed.

Because my lizard brain thinks I want to change him, disrespect his feelings, and even try to lie to him.

The same is true for customers and colleagues. We always think that if we want to change a person's behavior, we have to change his attitude first, and the result is half the effort.

Smart people will ignore their attitudes and change their behavior directly. Through what? Change the environment and guide the action.

The influence of environment on behavior is stronger than we thought: we can't concentrate on our studies at home, but we get into the state effortlessly in the library; I always want to brush my mobile phone before going to bed, put it in another room to charge it, and soon sleep like a pig.

Someone did an experiment to let people who don't like grasshoppers eat them, and then let everyone talk about their feelings after eating them. Finally, those people said it didn't seem as bad as they thought.

Similarly: Why do customers buy your products? Is it because your product is too good? How does he know if he hasn't used it?

So he won't 100% definitely buy it, and it's hard to change it because of your persuasion.

At this time, you can guide him to take the initiative by inviting him to experience, giving him a trial, giving him a discount and encouraging him to stage.

Once people make choices and actions, they will adjust their attitudes and rationalize their behavior. This is a self-protection mechanism to keep yourself in balance and prevent you from falling into unpleasant emotions.

In a word, action determines attitude, not attitude determines action. Don't misunderstand.

2. Synchronize before starting

"Synchronize first, then guide" means that when you want to convince others to agree with you or listen to your command, you must synchronize with them first, gain their trust, and convince them that you are on the same side as others.

Then, the other party thinks that all your actions are for the purpose of this camp, so it is easy for the other party to reach an agreement with you and follow your instructions.

An example is given in the book: when the son wants to get an ear nail, the father does not directly reprimand him, but chooses to "detour".

"Nailing ears is cool," the father said, patting his son on the shoulder. "But you must choose the right ear. The left ear represents a straight man, the right ear is curved, or the other way around, I can't remember. " (then guide).

He won the trust of his son at the first sentence, and then the other party may listen carefully. Later, my son gave up nailing for fear of being considered bent.

The same is true of sales work. In any case, you should synchronize with the customer first, so that the other party can believe that you care about his feelings, instead of deceiving him in order to sell things.