Is it illegal for a hotel to refuse guests to eat?

1. If the dining guests have serious infectious diseases, mental problems, criminal tendencies, violent hazards, etc., which may seriously affect other guests, or violate national customs (such as bringing non-halal food into a halal hotel), the hotel may refuse to eat for the safety of other guests or national customs, which is in line with the provisions of Articles 14 and 18 of the Consumer Protection Law of People's Republic of China (PRC).

2. However, if the guest is an ordinary person, there is no such situation, or the hotel has put forward reasonable and legal criticism and compensation requirements for the service, and the hotel refuses to eat out of personal preference, it violates the Consumer Protection Law of People's Republic of China (PRC).

First, the method of complaining about food and beverage outlets:

1, consumer disputes can be complained to the local industrial and commercial bureau.

2. If there are food safety problems in restaurants, you can complain to the local US Food and Drug Administration.

You can call the consumer hotline 123 15 to ask the staff how to complain.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 14 When purchasing and using commodities and receiving services, consumers have the right to respect their personal dignity, national customs and habits, and the right to protect their personal information according to law.

Article 18 Business operators shall ensure that the commodities or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked.

Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.

Article 27 Business operators shall not insult or slander consumers, search their bodies and articles, or infringe upon their personal freedom.