Why don't many hotels charge a deposit now, but only a room charge?

Many hotels don't charge a deposit now, but only charge a room fee. I think it is normal to collect the deposit, because I live in a hotel, as long as the boss gives me a receipt. We live in a hotel and can't deliberately destroy other people's things. When we leave home, everyone wants a place to live. As long as we are honest and trustworthy, I believe the deposit will be refunded when we check out.

There was only one place where I lived last year with a deposit, and I booked a single room in advance on the software. When I checked in, the boss said that I would charge a deposit, so I paid the money directly without asking anything. I think this is normal and really understandable.

I got my room card and entered the room. I saw two bottles of drinks, two bags of melon seeds, two bags of peanuts and two barrels of instant noodles on the counter. Because I was full outside, I didn't move when I saw these. I just took pictures with my mobile phone.

The next day when I checked out and handed in my card, the boss asked me if I had eaten those snacks. I said I didn't move. You can check it in your room. The boss returned the deposit to me immediately without saying anything or going to make rounds. This is the advantage of mutual trust.

This is a hotel that I have personally experienced, so I think it is understandable to charge a deposit, but we should also take care of the hotel room items that do not charge a deposit.

The hotel doesn't charge a deposit, but only a room charge, which is a full trust and respect for customers and a measure that the hotel must take to keep pace with the times. Some hotels don't charge a deposit. I think:

First, the network economy is forced. In the past few decades, it is a natural and very common practice for hotels to collect housing deposits from customers. With the application of the Internet and the development of the Internet economy, most people book hotels and settle their room rates through online platforms when they go out. Many Internet platforms, such as Zhu Fei and Meituan, stipulate that when the customer's credit reaches a certain point, there is no need to pay a deposit for the house payment.

The second is the improvement of customer quality. The hotel collects the customer's housing deposit because it is worried that the customer will not be compensated for the damage or take away the goods. In recent years, people's living standards have gradually improved and their overall quality has been improved. They are dismissive of several towels and bottles of drinks in the hotel, not to mention damaging the hotel's items and getting themselves into trouble. Over time, the hotel has no meaning of charging a deposit, which is redundant.

The third is the change of hotel concept. Hotel industry is one of the most competitive industries. Under the trend that more and more hotels don't charge customers' housing deposits, hotels know that if they continue to charge, they will suffer double losses of reputation and money, so they take the initiative to join the ranks of not charging deposits, reduce check-in links, improve service efficiency, trust and respect customers, and give customers a better check-in experience. Some chain brand hotels and budget hotels have done particularly well in this respect.

It seems that there are not many hotels that don't charge customers housing deposits. In my experience, more hotels still don't trust and respect their customers and continue to collect room payments. It can be seen that it will take some time to change this situation and there is still a long way to go.

That's a good question Why don't many hotels charge a deposit now! Only charge for the room! I think it may be that with the progress and development of society, the business philosophy of wine hotels is changing now! Focus first, only when the hotel is confident first can customers believe in your business philosophy. Let go of your hands and feet for your customers! In addition, people's quality is improving both in business and tourism. Binding guests does not require a deposit! Live if you have money! So many hotels don't charge a deposit, but only charge a room fee!

Talk about my views on the hotel without deposit and some existing problems, and share them with teachers. I have worked in the hotel industry for more than 10 years, and have built and managed more than 10 hotels. In the past two years, my hotel has also stopped collecting guest deposits. First, guests have nothing to spend except room rate. Except for free water, the consumption of other items in the room is not high. In addition, it is convenient to take and use, and the storage of articles is not conducive to management, so there is no need to place rooms. Second, unlike star-rated hotels, there are many supporting expenses that need to be included in the room. What we do is pure room with breakfast, and other self-help services, such as laundry, have no urgent consumption. Third, it is convenient for room attendants to work, and room efficiency can be improved without making rounds. After all, the big sister in the room is not easy to recruit now, and it is even harder to recruit people who are meticulous and polite. Fourth, guests can check out directly without waiting for check-out, reducing risk factors such as service complaints and poor experience caused by long-term check-out waiting; Fifth, it is convenient for fund management at the front desk. The excess deposit of guests accounts for three-fifths of the front desk funds. The deposit of these funds will not bring benefits to the hotel, and there are still great management risks, such as wrong accounts, misappropriation, theft and so on. In summary, the deposit will not be charged.

Next, talk about the existing problems: the great gods can't go without a room card, and the cost is not low. If you take them away, it will cause family conflicts! For some poor quality gods, it's really speechless. The room is full of peanuts, melon seeds and betel nut beer bottles, towels, bath towels and shoes, blood-stained sheets and quilts, damaged TV furniture taken away by the tissue box remote control. In short, there is everything, and there is really no way to restrain these damn gods without collecting money.

The competition in the hotel industry is fierce, and all groups are trying their best to change suddenly, bringing many innovative service concepts, many of which are worth learning. But for our small and medium-sized hotels, we can't have both, we can only weigh the disadvantages of both and choose the smaller one!

This question can be answered from three aspects:

First: In the past, when staying in hotels, especially big hotels, some deposits were charged, because there were some redundant consumer goods and some facilities in the hotel were damaged. If they are damaged, you can deduct them from the deposit when you check out. If the extra consumer goods don't move when you check out, your deposit will not be deducted, and it will prevent you from leaving quietly without saying hello.

Second: because the hotel charges a deposit, it sometimes conflicts with customers. Because a small item is missing or moved, it will deduct your money, which makes people really unhappy and angry. They will never come again on their next business trip. People who travel frequently may have seen this kind of thing and be careful. Don't move some unnecessary things.

Third: There are many hotels now, and the competition between hotels is also relatively large. Especially this year, affected by the epidemic, there are fewer tourists. Some hotels put up no deposit signs to attract guests and make them feel at ease. Some hotels will not ask you for money even if they use some extra consumer goods when they check out.

Now it is more and more common for hotels not to charge deposits. I think there are four reasons:

First of all, most hotel guests now book rooms online. If they stay a few days in advance, the room rate has been paid to the website. In other words, the room rate has been settled before they check in, and there is no need to collect a deposit.

The second room has disposable toiletries in addition to bedding and towels. It is normal for toiletries to be taken away. After all, it is included in the room rate. No guest will be bored enough to take the towel and quilt away, and even if there is, it is a rare miracle.

Thirdly, the competition in the hotel industry is fierce, and no deposit reflects the hotel's trust in guests and gives them a better service experience.

Reduce the workload of the front desk, so that guests don't have to wait too long when checking in or checking out.

However, I found that most hotels that don't charge the deposit are large star-rated hotels, and many small hotel chains still charge the deposit, generally ranging from 100 to 200 yuan. Maybe this phenomenon will gradually disappear in the future.

Now that we are staying in hotels, we will find that many hotels do not charge a deposit, but only charge a room fee. We may think, are hotels so big now? Aren't they afraid that the tenant will destroy the facilities in the room after staying for one night? This is not a big loss.

In my opinion, this is also the genius of the hotel. Get the psychological satisfaction of the guests by not accepting the deposit. Next, let's take a look at the brilliant marketing strategies of these hotels.

We know that in the past few years, basically all hotels still have to charge a deposit, because after paying the deposit, it is equivalent to forming a binding force, and the deposit can only be refunded after checking out.

Although the deposit is not much, it is usually 100~200 yuan, and it will be refunded in full when you check out, but it is undoubtedly uncomfortable for the tenant, because there is always a sense of distrust in it.

It is not excluded that some tenants are not particularly high-quality and may damage the facilities in the room, but most guests are still of good quality. They just stay in the hotel for one night and will not cause any damage to the facilities in the room.

According to probability statistics, those tenants with low quality are very few after all, and it is unfair to the vast majority if everyone is bound for the possible losses caused by a few people.

Therefore, in order to break this situation, some hotels and Alipay's Sesame Credit Cooperation took the lead in not collecting deposits for all tenants.

Free deposit is based on sesame credit score of Alipay. The higher the credit score, the better your credit. So in this way, the hotel will naturally not worry about the facilities in the room being damaged. Even if it is really damaged, you can find the parties through cooperation with Alipay, which can be said to be well-founded, so don't worry.

Free deposit will make guests feel very comfortable, and they will give priority to the same hotel when they stay in the hotel next time, thus becoming a frequent visitor of this hotel, which is also of great benefit to the hotel itself.

The deposit-free strategy can be described as firmly grasping people's hearts. In the past two years, Harrow Bicycle has been able to break through the barriers of brands such as mobike and become the strongest bicycle brand. Didn't you also use the strategy of free deposit?

If you're not really a family, don't go into the house.

I am a young man who loves culture.

I stayed in budget hotels several times, but I didn't say I didn't charge a deposit, I just charged a little less.

Last year, I visited friends in Cangshan, Fuzhou, and went to XX hotel chain in the evening. I walked into the lobby front desk, took out my ID card and told the front desk clerk that I wanted a single room. The waiter said that the single room on the fourth floor upstairs is within 24 hours 158 yuan, and the fifth floor is quiet, so the single room is 198 yuan. I chose a single room on the fifth floor, paid 198 yuan, and asked the waiter to bring my room card. The waiter said that you should pay a deposit of 100, and give it to me when you check out. The waiter said it was a hotel policy. Ok, hand it in.

1What are the facilities in the accommodation room in 98 yuan? There are hot and cold water in the bathroom, two stacks of towels, disposable toothbrush and toothpaste, a pair of sandals and slippers and a pair of cloth slippers. There is a 32-inch CCTV on the wall facing the bed. There is a kettle, two paper cups and two plastic cups, an armchair, disposable shoe polish and brushes on the table.

The room card is inserted in the room slot, and the wifi, air conditioner, TV, bedside telephone and water heater can be turned on, and the rest is sleeping.

At nine o'clock in the morning, I checked out with my card, and the waiter returned the deposit to me.

Later, I stayed in several budget hotels in Changsha, and the deposit was indispensable, but the amount was different. For example, if I stayed in a hotel in 158 yuan for one night and the expenses were paid to 200 yuan together with the room rate, the deposit would only be paid to 42 yuan. Of course, the room area will be smaller, about 28 square meters. The facilities are no different.

I don't think it's a big deal to pay the deposit, and it's understandable for hotel managers to take precautions. But when checking out, no manager has ever checked the facilities of the room. It seems that everyone's quality and accomplishment are too much.

I think it is the general improvement of people's quality that makes many hotels not charge deposits. The purpose of accepting the deposit is to reduce the loss in time when you damage or use something that is not free. Convenient for them to handle.

In the last 20 years, China has developed very fast. The country is strong and the people are rich. So many people go out to travel. On the other hand, they can also be said to be traveling. Their living conditions are ok and their quality is ok. They will never be cheap again.

In addition, with the popularity of mobile payment, we usually use WeChat or Alipay to pay when going to hotels. In case the consumer goods are damaged or forgotten to report the loss, they will also find you with the background data of Alipay or WeChat. So they won't worry about too much loss, so they don't charge a deposit, which makes you feel happier. This may be because your hotel level is relatively high, which means your membership level. If you often stay in this hotel, he may also analyze it according to your past records. You can avoid paying the deposit.

Anyway, in the end, I concluded that one is that people's national quality has improved, and the other is that you should abide by the rules through scientific and technological means.

The five stars live, and the chain lives.

People living in five-star hotels are generally not short of money, and there is no need to bring a water cup along the towel or something. The electric kettle hair dryer is rarely damaged. And basically most of the time is not in the room, the purpose of the room is basically used for sleeping, and the time is short.

If you live in a business hotel chain, sometimes you are unlucky, and you will use raw bath towels, yellow hot water bottles and unwanted things for free. So the bath towel is only used to shine shoes or let the customer service get a new one. A kettle heats water, which is used to heat bottled water. It's not a pity to lose this thing. There is no need for the turn to resume it.

In fact, the key is that people must be verified before they check in, and there will be no fraudulent use of ID cards or no ID cards.