Pre-sales customer service work content

Pre-sales customer service work is as follows:

1, responsible for daily customer docking, familiar with product information, quick response and timely reply to customer inquiries.

2. Be familiar with the online transaction process, promote our products and guide customers to place orders.

3. Learn more about Taobao rules, so as not to cause auxiliary losses in stores.

4. Pay a customer service return visit to the orders that have been photographed but not paid, and try to make customers pay and reach a deal.

5. For buyers who have not paid the order, the customer service should follow up the payment in time, and urge the buyers to pay in time by asking the way of remittance.

6. For the paid buyer, confirm with the buyer whether the address and contact information are correct, so as to avoid the trouble caused by customers' mistakes sometimes.

7. Sort out the buyer's comments and give them back to the seller in time. If there are quality problems or style problems, the seller can adjust them in time.

The mentality of pre-sales customer service

There is an old saying that attitude determines everything, and attitude plays a decisive and positive role in the result. A good positive attitude is indispensable to do a good job. The same is true for pre-sales customer service. A positive working attitude is conducive to improving work efficiency and reception conversion rate. Good working attitude is the basic requirement of excellent pre-sales customer service.

In the daily work behavior of pre-sales customer service, a good mentality is manifested in sunny and positive attitude, amiable communication mode, excellent work execution efficiency and willingness, proactive cross-departmental cooperation, strong sense of responsibility, meticulous attention to details, goal orientation and so on. It can be said that work attitude runs through every work link of pre-sales customer service. In the process of customer service team management, we should pay attention to the cultivation and supervision of customer service attitude.