Shunfeng lost 1 1000 yuan, and the mobile phone only lost 1000 yuan. Is it reasonable?

Unreasonable. If the actual price of the goods is stated in the insured price, compensation shall be made according to the actual price of the goods, that is, 1 1000 yuan. According to article 15 of SF Express waybill contract: "If the sender has chosen insured price, our company will compensate according to the declared value of the consigned goods and the loss ratio; if the declared value of the consigned goods is higher than the actual value, it will compensate according to the actual value".

SF's insurance covers freight and actual loss of goods. Article 15 of SF Express's Express Bill Contract: "If the consigned goods are damaged or lost due to our company's reasons, our company will waive this freight; If the sender does not choose the insured price, the company will compensate the monthly customers for the actual loss value of the consignment within the limit of not more than nine times the freight, and compensate the non-monthly customers within the limit of not more than seven times the freight. If the sender has chosen to insure the price, the company will compensate according to the declared value and loss ratio of the consigned goods. If the declared value of the consigned goods is higher than the actual value, the company will compensate according to the actual value. "

The Measures for the Administration of Express Delivery Market stipulates that the loss of express delivery shall be compensated according to the prior agreement of both parties.

If there is no agreement, there are two ways to compensate: the sender insured the courier (bought insurance) and compensated according to the insured amount; If there is no insured price, compensation shall be made in accordance with the relevant provisions of the Postal Law and the Contract Law.

According to Chapter V of the Postal Law of People's Republic of China (PRC), the provisions on loss compensation are as follows:

Article 45 the provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of postal universal service business.

The provisions of relevant civil laws shall apply to the compensation for postal losses beyond the scope of universal postal services.

The loss of mail refers to the loss, damage or absence of internal parts of mail.

Forty-sixth postal enterprises are not responsible for the loss of ordinary mail. However, ordinary mail losses caused by intentional or gross negligence of postal enterprises are excluded.

Article 47 Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users.

Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.