Experience in managing property department.

The prosperity of the commercial property market is closely related to the overall local social and economic situation, especially to the development of industries such as industry and commerce, finance and insurance, consulting and tourism. Below I will bring you the management experience of the property department, hoping to help you!

Management experience of property department 1

(1) Familiar with the construction of various facilities and equipment in the community;

After moving into _ _ _ _, in order to get familiar with the construction situation and equipment installation in the residential area as soon as possible, our staff are not afraid of hardship and fatigue, and have mastered a lot of first-hand information in the scorching sun, which has laid a solid foundation for the later work and won the praise and praise of the developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions;

After getting familiar with the various situations of the community, I completed various management schemes of the community according to the actual situation, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward 1 1 reasonable suggestions, which were adopted by the developers, namely, setting milk boxes in the lobby, installing green spraying systems, and connecting some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards;

Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer;

In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved certain results. In addition to sending special personnel to cooperate with the sales department, all employees also gave up holidays to cooperate with the sales work during the "Eleventh" Sales Golden Week. Our work has been affirmed and praised by the sales department.

(5) Make preparations for the owner's occupancy and successfully complete the handover;

In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. * * * 12. Based on the principle of convenience for owners and service first, our office has formulated a reasonable check-in procedure according to the actual situation of the community. Set up the owner's check-in notice, check-in procedure flow chart, decoration notice and decoration procedure flow chart, so that the owner can see at a glance when handling various procedures. Make the delivery work go smoothly. At present, the owner of 139 has gone through the check-in and decoration procedures.

Management experience of property department II

First, check the summary of the transfer work.

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment.

In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers.

Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3, strengthen daily management, improve the level of property services.

Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training.

After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "harmonious property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems.

The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees

There are 690 households in our community. Judging from the collection of property fees from September to June in 65438+February, except for some owners who did not pay property fees due to problems left over by the development company, most owners (who are coordinating with the development company) paid property fees in full and on time, and the collection rate was over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor.

The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. Within 20__ years, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong.

Judging from several service complaints, the establishment of a civilized city in 20 years, the operating cost of heat exchange stations, the training of emergency plans and the effective handling of emergencies are still lacking. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient.

The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. The waste of materials is serious, which increases the expenditure.

There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and reduce costs in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate.

In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified customer service standards, increased communication with community owners, took the initiative to serve, understood what owners really wanted, improved service quality, and consolidated service foundation, thus improving customer service level. On the remaining problems of the project, contact the development company to solve the remaining problems of the project as soon as possible, deal with the owners who owe money due to the project problems in time, and improve the collection rate on the original property charging rate.

6. The responsibility of security work is not high and the requirements are not strict. Vehicle parking, car loss and shoes loss have occurred from time to time.

Property management experience 3

In the past 20__ years, all the staff of _ _ Scenic Area Service Center of _ _ Property Management Company, under the supervision and guidance of the owners' committee, have done a series of property services with Qi Xin, and now the work is reported as follows.

I. Work to maintain public order

The scenic spot service center always puts the community safety prevention work in the first place. The leaders of the industry Committee have repeatedly stressed that it is necessary to create a safe, clean and comfortable living environment for all owners. To this end, our center has rectified the key work of the order maintenance department, starting with the basic quality of order maintenance team members, cleaning up 8 over-age team members, conducting professional training 10 times, updating more than 40 pieces of preventive equipment, supervising night shift duty at least 3 times a week, and training and demanding the image of duty. Now the overall image of all the players has been greatly improved.

In order to strengthen the orderly management of vehicles entering and leaving the community, our center updated the parking lot management system software and 80% hardware within 20 years, and added an image contrast recognition module and a high-definition snapshot function. The technical level of the system has been greatly improved, and it is more convenient and faster for the owner to get in and out of the vehicle. In September, a brand-new gatehouse was installed in Ximen, with beautiful appearance and greatly enhanced practical functions. In June165438+1October, the four groups of east and west gates were replaced, and the new gates were more flexible and less noisy.

Second, the management of public facilities and equipment

The owners of our community began to move in at the beginning of 20__, and some public facilities and equipment began to age, with potential safety hazards, and some even lost their functions. The owners' committee has put forward a number of suggestions for repair or replacement as soon as possible, and our center will carry out repair or replacement according to the management regulations of public facilities and equipment. Details are as follows:

1. Three high-rise platform guardrails were repaired and reinforced.

2. The secondary water supply equipment was overhauled regularly, and eight key components such as frequency conversion controller, water stop valve and impeller were replaced.

3. Fire fighting equipment inspection found that the damaged 15 has been completed.

4. Part of the pavement has been repaired, *** 18, about 300 square meters.

5. Lubricate and replace the moving parts of some exercise equipment at *** 14.

6. The display and control part of electronic monitoring equipment has been updated, modified and migrated.

7. The parking lot software was obviously upgraded, and the road brakes were replaced with new ones.

8. Transform the power supply lines of some buildings, about 300 meters.

9. Repair part of the basement or roof leakage, 52 * * *.

10, street lamp lighting system overhaul.

10. Paint the facade of the whole community.

Three. Environmental sanitation and greening work

In the cleaning and greening work, we have mainly taken the following measures:

1. There are clear requirements for the working hours of environmental protection personnel, and they must work within the specified time, which will not affect the rest of the owner.

2. Avoidance regulations have been made at work, and dust will inevitably be produced at work. Therefore, when the owner passes by, it is required to avoid immediately or in advance, and then operate after the owner passes by.

3. There are hard and fast rules for washing clothes, and uniform clothes must be worn at work, so as not to cause misunderstanding of some owners.

4. Strictly implement the working standards, in which the part about the operating frequency is the key spot check scope.

5. Invite experts from the Municipal Bureau of Landscape Architecture to give guidance and on-site operation, and learn and train on how to do a good job in greening.

The environmental sanitation and greening of residential areas are directly related to the health and quality of life of owners. The staff of the environmental protection department of our center work hard, except for cleaning the designated ground and removing garbage, and cleaning the sanitary corner regularly. Scientific maintenance and pruning of green belts according to seasons. In the year of 20__, the whole community was afforested and watered for 3 times, the landscape trees, hedges and flowers were sprayed with pesticides for 9 times to control pests and diseases, the domestic garbage was removed 1324 vehicles, and the owner decorated 200 vehicles with garbage.

Fourth, customer service.

52 households were treated for seepage in the basement, Shi Zhuan pavement of Ximen pavement was repaired twice, pavement was repaired four times, lamp post pavement was repaired 23 times, and landscape lamps of street lamps were replaced six times.

Verb (short for verb) Other jobs

In 20__ years, in addition to the normal routine property services, our center also carried out other related work, which improved the image and service quality of the whole community.

1, 20__, customer service department * * * receiving customer problems 1287, on-site maintenance 940, free maintenance of corridor doors and buildings 163, assisting owners in handling 9 vehicle scraping incidents.

2. In the future, _ _ will officially enter this community, and office decoration will carry out renovation and carry out various service functions for the convenience of the owners.

3. Organize four cultural performances for the owner.

Six, a year's work reflection

Looking back on the past year, all the staff of our center have worked hard and sweated for the management and service of this community, and achieved certain results. These achievements should be attributed to the correct guidance and timely supervision of the owners' committee, and of course to the hard work of all our staff. Needless to say, due to our incompetence, there are still some problems in our work, especially in engineering maintenance:

The problems left over from various reasons have brought great difficulties to the work of our service center. Water seepage in basement, unit door maintenance, building intercom maintenance and public pipeline dredging are the most common problems we encounter in the process of receiving the owner's repair report. Defects in design lead to outdoor air conditioning only considering the installation of air conditioning, but not considering the drainage problem of outdoor air conditioning in winter, which brings a lot of inconvenience to our future management and service work.

Team management and construction in 20__ years: under the circumstances of difficult recruitment, high mobility and low overall quality, strengthen the training and entry work, grasp the ideological status of team members in time, promote communication, and strive to maintain team stability.

20__ * *, 6 cases of electric car theft. Two cases of lost bicycles. Compared with the surrounding communities, the crime rate is the smallest, but the management of public order is still the key and difficult point in the coming year, and the registration of entry and exit of the east and west gates should be strengthened. In view of the problems existing in vehicle management, such as inadequate explanation, nonstandard language, frequent complaints, repeated conflicts with vehicle owners, and weak sense of service, we should first strengthen the training and education of staff to achieve pre-job training. Secondly, we should make good use of past personnel and select relatively excellent players with strong comprehensive quality from all past players.

7.20 years' prospect

In the new year, our work needs continuous improvement, and there are still many things to do. For example, fully implement the post and personnel allocation, establish a scientific operation system, strengthen terminal management capabilities, and adjust and improve the assessment system; Greatly improve the quality of employees, and vigorously strengthen the professional ability training of employees, not only to cultivate local talents, but also to introduce professionals, especially key members with rich experience in property management; Regional expenditure budget classification management, improve the material distribution and financial reimbursement procedures; Establish and improve customer files. Now prices are much higher than a few years ago, and labor wages are the main expenditure of property management enterprises. Two or three years ago, the salary of hiring a security guard was probably the highest in 800 yuan, but now it is at least 1300 yuan. Coupled with the increase of social security, the company will increase its expenditure by several hundred thousand yuan every year. Obviously, the property fee standard can no longer meet the normal property service now. Through the investigation of the property fee standard of the surrounding communities of the same grade, the property fee standard of scenic areas is indeed low.

Faced with new goals, new tasks, new opportunities and challenges, we are confident that with the support and help of all owners and committees, and through the sincere efforts of all employees, our property management work will be icing on the cake and achieve sustainable development.

Property management experience

Time flies, 20__ years have passed in a blink of an eye. Looking back on our work in the past year, I still remember it vividly. First of all, I would like to thank the leaders for their concern and love for our department, which made us achieve today's results. With the joint efforts of leaders at all levels of the company and all members of this department, this department can work closely around the management system with the property department as the core, and complete the tasks assigned by the management office to this department. This year, our department has both the joy of success and the lessons of failure. The following is the work and task report completed by this department throughout the year:

First of all, on the bright side:

(A) stable thinking, clear goals.

This department has _ _ players, _ _ veterans and eight local people (including two female players). During this year, everyone can correct their work attitude, set their own development goals, attach great importance to their jobs ideologically, always remember the importance of their jobs, always think about the company's great development, take care of the company's interests, and regard the company as their home. New and old players gradually form a good competitive atmosphere in their daily work and establish a harmonious working environment.

(2) The system is perfect and effective.

This year, the Ministry formulated the duty management system, dormitory management regulations, safety management and other related systems, which effectively restrained the occurrence of team members' violations. Especially in view of the problems of patrol members on duty, the combination of persuasion and education and deduction has achieved good results, greatly reducing the rate of violation of discipline and obviously improving their work. During the one-year patrol on duty, two fire hazards were correctly eliminated, three fighting incidents, two back-breaking incidents and one owner dispute were handled, and the interests and image of the company were safeguarded.

(3) Pay attention to unity and obey the arrangement.

The members of the department have simple internal structure, different age levels and different work experiences, but all members can unite as one and Qi Xin can work together to overcome various challenges and difficulties in their work, which is quite effective internally.

I can obey the arrangement in my work, forbid it, don't contradict face to face, don't talk behind my back, listen to my command in all actions, always maintain a correct position and a good attitude. In addition to maintaining the safety of the community, this department also undertakes the task of sending water to the owners and going out. No matter whether it is hot or cold, no matter who arranges it, no one has opinions or ideas, and other matters after work are well completed.

(four) to cultivate quality and improve the level.

Pay attention to the study and training of team members' relevant business knowledge, pay close attention to the military and fire training of team members, organize team members to carry out military and fire training for more than 80 times in the past 20 years, and invite engineering departments and offices to explain engineering safety knowledge, rescue methods for elevator trapped people, housing inspection standards and other courses to team members in their spare time, which enriches their brain knowledge and stimulates their enthusiasm for work.

(5) Strengthen management and create benefits.

In order to strengthen the vehicle management in the community, provide a safe and harmonious living environment for the owners, and consider the safety of the owners' vehicles, since March, the square in front of building 1 has been set as a temporary parking lot for the owners' vehicles, and a certain fee has been charged, which not only solves the safety problem of the owners' vehicles, but also creates certain economic benefits for the company.

Second, while summing up the good aspects, it also exposes many problems that cannot be ignored as follows:

(A) the sense of innovation is not strong, the initiative is not enough.

There are narrow-minded players, who can't see the long-term future and the company's development aspirations, can't take the initiative in their work, can't correctly understand the leadership intention, are always self-centered, go their own way, rely too much on their own development path and can't think rationally.

(two) the business level is not refined, the quality is not comprehensive.

Through several unexpected events in the past year, it is fully explained that there are many problems and loopholes in the ability and methods of some team members to deal with things, which is also our weak link. The main reason is that we failed to educate the current social situation and public security dynamics in time, and failed to organize the team members to carry out training on relevant incident handling methods, resulting in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Therefore, in view of the weak links of the team members, an emergency response plan was formulated and the team members were organized to conduct an actual emergency drill. Enhance the ability of team members to deal with emergencies.

Third, the next step.

(1) Strengthen team building and improve the overall quality.

Take the leaders at all levels of the company as the core, do everything possible to do a good job in team building as the goal, strive to improve the quality of team members in all aspects as the goal, and effectively improve the professional knowledge level of team members as the development direction, and unite and cooperate to overcome the difficulties.

(2) Establish a good image and build a high-quality brand.

Make full use of the safety administrator as the platform, the first-class service as the purpose, the brand-new working environment as the starting point, the concern and training of superior leaders as the driving force, strive to create and bravely climb the peak.

(three) to do a good job in security, reflecting the style of the department.

Constantly improve safety awareness as a foothold, give full play to the intelligence of the department as an advantage, strictly control and prevent all kinds of incidents, and ensure safety.

Because the players come from all directions, the comprehensive quality is uneven; Our working methods also need further innovation and improvement; There are still some unsatisfactory places in the work. These, we will make up our minds in the future work, overcome and improve, and do our best to do better and better in the future work. In next year's work, we will resolutely follow the development line of our department, overcome all difficulties and be brave in tackling difficulties. I firmly believe that under my leadership, our future work will be smoother and more brilliant. I hope that leaders can constantly point out the problems in our department in their work, and we will sincerely correct them.

Experience in managing property department.

The year of 20__ is the year when our property management company started and developed. In this year, with the care and support of the company leaders, we always carry out the spirit of owner first. According to the actual situation of the company, while doing a good job, we further straightened out and improved the management work. According to the requirements of "engineering procedures, standardized work, high-quality service and scientific management", the company's management work has gradually embarked on the standardized track, and the property management work has achieved certain results, which has been well received by the employees. This year's work is summarized as follows:

1, water supply and drainage pipe network management.

Water supply and drainage pipeline is the lifeblood of the community, which is directly related to the normal life of the owners. In order to do this work well, we have carried out water supply, pressure suppression, water supply test of single buildings one by one, water closing test, ball passing test and so on. And made a detailed management plan, the responsibility of regular inspection, to ensure the smooth flow of water pipes, to meet the needs of the owners.

2. Management of public facilities and equipment.

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, achieving daily inspection registration, minor repair records and the opening of maintenance hotline, basically meeting the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation. The integrity rate of public facilities and equipment is over 95%.

3. Safety measures: Safety measures are the top priority of property management.

In order to provide a safe and comfortable living environment for the owners, we strictly suppress the fire pipes in the community. The qualified rate of high-voltage lines, facilities and equipment shall be strictly in accordance with the regulations.

4. Strengthen management services: improve service quality and do a good job in maintenance services.

Maintenance service is an important part of property management. Therefore, we pay close attention to the timely rate and completion rate of maintenance work, regularly maintain and inspect various facilities, and repair and deal with problems in time to ensure the normal use of the owners. Under the supervision of our company, the waterproof area of all kinds of building roofs handled by the engineering party reaches 2000㎡. 67 minor repairs, 65,438+02 emergency repairs and 65,438+000m sewer pipes were replaced.

5. Strive to improve the management level and improve the quality of property management.

First of all, the staff should be trained in professional ethics and skills to improve their professional quality. The comprehensive quality of employees is closely related to the service quality and level of property management. In view of this situation, combined with the actual situation of employees in this department, detailed training plans and assessment methods are formulated, and employees are regularly educated and trained in professional ethics and business skills, so that employees can be enriched ideologically and their business skills can be improved. Eight trainings have been organized this year.

6. Existing problems:

Although we have made some achievements in our work in the past year, there are still many shortcomings that need to be improved and strengthened.

Specific performance in:

First, the overall quality of employees needs to be further improved.

Second, communication with the owners is not enough.

Third, the management of public facilities needs to be strengthened.

In view of the achievements and existing problems, we should strengthen the professional quality education of employees, strive to improve their professional skills, firmly establish the professional concept of "serving enterprises and owners", do a better job, constantly improve their own property management level, and constantly improve various management services in the community, so as to make our due contributions to the harmony of the company and the living and working of owners.

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