Tell me how to be a civilized telephone messenger. What should you pay attention to when making calls?

Preparation before the call. If you want to call to consult about important matters, you should organize your language and organize yourself first to avoid missing something during the call, or making the organization unclear and difficult for others to understand. clear. Then prepare a piece of paper and pen to record the important content of the call. If you are afraid of forgetting what you asked, you can also write it down and then make a phone call.

When making a phone call, you must first say "Hello", which shows respect for the other party, and then say your name. Even if you are calling a familiar person, you must say your name because the phone The sounds in the game are not exactly the same as the sounds in life. Then say the name of the person you want to find and the purpose of the call.

When answering a phone call, pay attention to how you answer. "Hello, hello, I'm so-and-so", "Who are you looking for", "I'm looking for so-and-so". This is a relatively normal and polite way of responding. When listening to others, don't be silent. This will make people think that you are not listening on the phone. You should answer "um" or "oh" in a timely manner to show that you are still listening to him or her. Say "goodbye" before hanging up the phone. If you are on the phone with an elder, you should ask the elder to hang up first, and then put down the phone yourself. If you accidentally dial the wrong number when making a phone call, don't hang up immediately. Say "I'm sorry, I dialed the wrong number." Even if the other party is a stranger, you should apologize for disturbing their life.

The person you are looking for is not there. If you call and find that the person you are looking for is not there, do not hang up the phone immediately. This is very rude. You should simply tell the person who answers the phone your purpose of recruiting people, and then ask for help in passing on the information. On the contrary, when you receive a call from someone else and that person is not here, don't simply say "he is not here" and hang up the phone. You should simply ask about the purpose and then leave a number for the other party.

Pay attention to the time. No one wants to be woken up by a phone call in the middle of the night or early in the morning, so you should carefully consider whether making a call will disturb others. You should pay attention to time and try to avoid disturbing others when they are resting or causing trouble when others are busy. Under normal circumstances, the most appropriate time to make a call is after 8 a.m. and 10 p.m., and it is not appropriate to make a call before or after, unless there is an emergency.

Pay attention to details. When making a phone call, the other party cannot see your expressions and gestures and can only judge by your voice. Therefore, when making a phone call, pay attention to your conversation, speak clearly, and control your speaking speed well. The duration of the conversation should not exceed three minutes. You also need to control your volume. It should not be too low so that the other party cannot hear clearly, nor too loud as it would appear rude.